Reliance Digital Tv — Charging Twice for same services
SSudhir Kumar Rauthan
I would like to bring to your notice the so called overcharging to customers by the mismanagement by the employees, hurting the image of the organization in this socially interconnected world.
Sir on the morning of 23/05/2013 suddenly both of my reliance tv connection connecting from a single dish stopped working with error message of 400 signal lost. When despite following all the instruction of the customer care error does not changed. I requested for the visit of engineer from the company via complaint no.[protected].26pm dtd 23/05/13 and from here starts my complaint against the insufficient service of the reliance digital Tv. I can imagine the quality of service claimed by the officials when despite living in central delhi near Connught place they send their engineer after 26 hours of complaints. Who adjusted the dish wire fixed on our house roof.
I again faced the same problem on both TV connections when some of the tv channels displayed Error 400 again on 04/06/13 I contacted the customer care centre via complaint no.[protected] and they assured me that no charge is deducted from my account as the problem is with the dish which is now under 60 days guarantee period after my first deduction. But I was shocked when I received a sms from the company for insufficient balance on 6/06/2013 as they charged me again for the service provided.
I recharged my connection by 400 rs. And contacted the customer care and explain the whole matter to them that they are charging me twice within 11 days period for the same dish with same error with no fault of mine and contradicting ur own policy (my service request no.[protected] dtd 06/06/13). The customer care executive assured me that the amount would be refunded to my account within 3 days.
On 10/06/2013 when my request was not resolved I again contacted the customer care executive via request no[protected] with the same promise that it is due to misunderstanding of card no used in two set. But when I countered them that the error which was attended is not of set top box but of the same dish and in fact change in dish directions due to weather condition for which I was charged twice. Sir, this type of monopolistic behavior of the Reliance Big TV forced me to write the complaint directly. Now a day amount of rs 175 is not a big sum but what hurts me is the kind of delayed & misuse of the prepayment concept by the company, which definitely hurt the image of the Reliance services.
Complainer name: Sudhir Kumar Rauthan([protected])
Card no:[protected] & [protected]