Reliance BigTV Complaints & Reviews

Hello Sir/Ma'm, My name is Srinivas Vaidya my smart card number[protected]. I recharged my a/c with 100 Rs. on 17th Aug 2013 and requested to activate Sports-I add-on pack the customer care guy gave me the details and told that it will cost 56 Rs. I confirmed the request and He activated it. After activation my tv screen also splashed this message. Everything was going fine until yesterday when i try to tune in to one of the sports channel which i subscribed, to my horror all the sports channels have been suspended within 15 days of the activation. When i raised the issue to the customer care they are saying that there had been 2 add-on packs which have been activated on my request and there is no sufficient balance to continue the service and further told that my balance is in negative. When i told them that i only requested single add-on pack they told me to hold the line and after sometime they told me that i did not cancel my previous pack as a result that pack has been auto-activated and told that nothing can be done to resume my services and told me to recharge again. One thing i found very annoying with customer care executives is that they always say customer is wrong and are not ready to take my complaint which is very insulting. I was shocked to see this kind of service from such a reputed company. I want immediate action on this issue otherwise i will further escalate this issue.

Team, Regarding Smart Card No.[protected] From 30th August 2013, we are not able to view any hindi movie channels. Error code is 200, immediately we called the customer care number [protected] and got a very pathetic response from the customer care executives. We did all the troubleshooting as they guided but issue remained unresolved. We even ask them to send a technician and we will pay his charges but they denied. They directly disconnect the call as they have no solution. They have not even provided a complaint number. Spoke to ashok, akash, drisen, junani, varsha, vandana, jayendra, yogesh, deepchand, etc. I also have recorded the conversation with deepchand. Finally, today i selected option "speak to Customer Care Executive" and spoke to Rupendra who was quite sensible. As per discussion, he told me the issue should get resolved within 15-30 mins but due to some technical reasons its pending. But, he was also not able to give a deadline as to when the issue will get resolved. Can i get my issue resolve at immediatley??

Service Request number[protected], Account Number[protected]. I have registered a complaint on dated 27th of July 2013 to change my setup box. Despite of several follow up the request still not resolved. It’s really a shame to be a such a big company where they can not resolved the problem within the time line even after the one month of given timeline. Also the charge for this continuously debited from my account despite I am not using the services. Could you please help us to get resolved the issue ASAP.

On 1st of May 2013, I bought 2 reliance digital TV connection, one for myself and one for my neighbor from the nearest dealer from sultan palya locality. While buying I had clearly mentioned that the set top boxes are for two different houses and hence I got two different bills for the same. On 3rd of May 2013 an executive from reliance digital TV came to install the set top boxes. While installing the set top boxes, executive made it a multi connection by linking two set top boxes as parent and child should not be the case as both are two different houses this I was not aware off. Because of this issue I and my neighbor are facing lot of problems recharging the same and upon that I am changing my house in coming month, and we cannot be in the multi connection setting. And my neighbor also doesn’t want to recharge because of his children exams and hence I’m not able to watch TV. So I reported this issue to reliance digital TV customer care several times and complained about it but I get only one response saying, we cannot do anything about it and asked me to contact the dealer. When I contacted dealer they blame it on the executive who installed it. When i reached out to executive he blames the dealer. Nobody wants to take the responsibility for the mistake committed and everybody is playing blame game. Frustrated by this attitude we have come to a conclusion that we will disconnect the reliance digital TV connection for its very poor service to customers. Before that though I should try to inform this to higher authority so this y the email. I’ve been complaining to supervisor at the reliance customer care and provided my feedback on the same many a times but no action has been taken on that front too.Feeling helpless i'm filling the complaint against reliance digital TV. There are many loop holes in the reliance digital TV one off the is mentioned above Other issue,we buy a package with certail channels we like. But reliance just blindly removes few channels without any infomation and replaces it by some channels which are very rarely watched. On enquirying customer care ther response is that replacement was done based on customer service which was not at all done.And the removed channels they put it in as Add on which shud be bought paying extra money.Bascially what i'm trying to say is these service providers have freedom of doing what ever they want and play around as there is no authority like a govt to have a watch or some kind off rule by govt body. As a common man its very frustrating and disturbing to bare all this and feel very helpless and being ruled.So request govt to take necessary action against the reliance digital TV specifically.

As per the discussion of Reliance Big tv executive i made a application regarding re-installation of my D2H on a new address and they had given me a time period of 48 hrs. They told me that within the time period of 48 hrs your problem get resolved .But its been 5 days passed away , i did not get any call or message from their side .Even though i called in call center as well but i did not satisfied with their service . So its a humble request to the forum that please take strict action against them as soon as possible. Reference Number:[protected] Reliance D2H Number:[protected] Name: Shakeeb Akhtar Mobile Number: [protected], [protected],[protected]

My name is Ritesh Mukund Parab. Customer ID / Smart Card ID[protected].My setup box is not worked from 11/08/13 to till date. I have made a complaint to Reliance Digital BigTV Toll free number [protected] on 13/08/13. Complaint reference number:[protected]. Nature of Complaint : Set Top Box not working.Even after 8 days they are not able to solve this problem.The team of Reliance bigTV only answered "OUR TECHNICIAN WILL BE COME TO YOUR HOME WITHIN 48 HOURS TO RESOLVE YOUR PROBLEM" but nobody was come till date.I have contacted to Reliance Toll free number daily from 13th,Aug 2013 to resolve this problem but i got same answer.

I have made a complaint to Reliance Digital TV Toll free number [protected] Smart Card number[protected] Complaint reference number[protected] Nature of Complaint : Set Top Box not working.Complaint made on 4th August 2013.Even after a lapse of 2 weeks they are not able to solve this problem.Reliance toll free team's only answer is : YOUR COMPLAINT HAS BEEN "ESCALATED". IT WILL BE RESOLVED WITHIN 48 HOURS. I have contacted Reliance Toll free number almost daily from August 4th,2013 to resolve this problem but in vain. - D SURESH SELVARAJ

To whomsoever it may concern. Hi, Connection Details: Smart Card Number:[protected] With respect to aforementioned smart card number, our Reliance Digital Tv service is disconnected since more than a week now. Cause: We were facing issue in our set top box. So we have called the local service provider through whom we have purchased the connection. As per his suggestion, we have recharged Rs. 500 and he has replaced the faulty Set Top Box. We found the replaced set top box too has issues, as it was not transmitting the audio. We called the same service provider and he has replaced it again with another set top box. Now, the reliance have deducted the amount and since the amount gone to -500Rs., the service is disconnected now. We have made lot of calls since a week and recent complaint no. is[protected]. Every person to whom we spoke have apologized and told that the amount will be refunded within 24 Hrs. So every day we called and spoke to new person, explained the scenario again and again and the same thing is being repeated. I want to know, for your improper management, for your faults, why the customer like us should suffer? I want reliance tv to refund the amount immediately and pat penalty for 1 week of harassment. Hoping for a good service at least now. Suffered Customer, Vidyadhar

hello

i have facing a problem with big TV . from morning i have facing a problem .it continuously shows a error (signal lost error 400).

i called the customer care but they are giving the excuses only. i also talk their head but he doesn't give any reply about our problem. they all are taking our problem vary lineally.
tomorrow i will recharge my big TV and today i am facing this problem and customer care dint give us any reply.....


my id no is:[protected].

do something about this and please don't take it lightly

Dear Sir / Madam

My name is T. Bhaskar kumar residing at Miyapur, Hyderabad. My Reliance smart card No:[protected].

I would like to address an issue with you at this point of time.

At the time of first installation, I have paid 1520/- to the services engineer which includes additional cable charges (20/- per meter). I have enjoyed with the uninterrupted services for first six months.

When I was looking for recharge, my account is showing 170/- negative balance. Complained to customer care and they said that it was for extra cable and you pay the amount along with package charges so that we will refund you the 170/- back.

Hence I have decided to pay the amount and paid for annual package (1751 + 170 (-ve balance) = 1921/-) on 11th of this month . The same day, services were interrupted due to what so ever the reason. Registered a complaint, technician has visited our premises, issue was resolved. I got message from customer care that I have been charged 175/-. I have called to toll free number to confirm the same. Executive said 2 months is the warranty period with that service charges and within two months any complaint will be resolved without any additional charges. I have been agreed.

Yesterday again the same problem has occurred, technician attended, issue resolved. But once again 175/- has been charged. Registered complaint for the same with customer care. Executive said that it would be corrected within 72 hrs and charges will be wived off.

Surprisingly, today services of my account are suspended and asked me to recharge with 350/- to resume the services. And customer care executive is saying unless until I paid 350/- services can not be resumed.

I never expected such a poor services from an esteem organization. If this is the way that I have to tackle in next 12 months, I don't want to continue with Reliance. Please do the justice. Look forward to your support.

Thanks & Regards
Bhaskar
[protected]

My Reliance digital smart card no. is[protected]. My set top box stop working on 5 august 2013 and I lodge a complaint no.[protected] dt. 9 august 2013. when I registered the complaint customer care executive told me that our operating system is not working..After repeated calls to the customer care, till now technician did not come. & now 7 days had been passed away.. but they have'nt done anything.. even though i call them they themselves end the call without listening properly.. & i m not satisfied with your service.. your service is not so good..

To Big Tv

ERROR TYPE 2

I am facing the error type 2 when i did a reset and then on the first time installation page as i refersh channel i got this error
(Error Type 2.) My signal strength is good that is more than enough i think so......,
Why is this error for ERROR TYPE 2 ?

Smart Card No.[protected]
Kishore - [protected]
Coimbatore-1

The problem towards my big TV setup box started and it suddenly stopped functioning. So I called the customer service that I am having a problem and the person told that a tech-support person will come and see what is wrong.
Next day the tech-support visited my place and saw and told that the problem was with the setup box it should be replaced Reliance DVR setup box’s are no longer working and we are replacing the DVR boxes so your box should be replaced the tech support person told he will be giving a free service for 8 months .so he told tomorrow he will be getting the new setup box.
So next day with the box a tech person showed up his name is (Satish Kumar) before activating the setup box he told that you have to pay 500 INR then only I will activate the setup box and I told the customer service person did not specified me to pay 500INR the person Satish Kumar is so unskilled and so rude he don’t have manners at all how to speak with the customers that to with the lady he is so inapprotate in behaving. I really felt so bad so please take immediate action on him (Satish Kumar).

Dear Sir

I am a customer of Reliance Digital TV with Customer No.[protected]. Last friday my connection stopped and its not showing any channels. I registered a complaint for the same but no support has been provided by the company. Even the time for resolving the problem is 48 hours provided by the company but no action has been taken. They even dont support and denies for refund and even cuts the x=call when we call for support.

Please take a legan action againt this company.

Regards

My Reliance digital tv card no. is[protected]. My set top box stop working on 3 July and I lodge a complaint no.[protected] dt. 5 July but till date my problem is stand. when I registered the complaint customer care executive told me that our technician would contact you within 48 hour but these 48 hours have not been over yet. Whenever I called at customer care deptt I had given only assurance that our technician will contact soon but all in vain. I called their senior deptt first on dt. 13 July reference no. [protected] and then on15n July reference no. [protected] but they are helpless I heard only one line from them that sir We are escalating your problem nothing else.

When I called them on 19 July then I came to know that my complaint has been closed automatically. When I askek them why you have my closed complaint they do not have any satisfactory answer. I was forced to re-lodge my complaint and I did. I registered the complaint no.[protected] on 19 July and again I have been given assurance that technician will be at my home with in 48 hours but 48 hours have not finished yet. When this digitisation was launched we all have been assured that the world class service will be rendered to the customers if this is the world class service then I disappointed. I have a worst experience from this service provider. Earlier cable network system was much better then these service providers. Cable network people resolve the customer problem within 30 minuts after making a call to them.

I am fed up with this but helpless and really don't know when my problem will be resolved.

A big TV executive has offered us a connection on march 3rd 2013 "order copy number 156743" with charges RS=1790 , He said no installation charges , We have given him a cheque with sum of 1790, "cheque number 050186 sbi bank" , it has been 5 months but there is no response from Big TV yet.They should either provide connection or re pay us the installation amount.No response from customer care.So inefficient Reliance Big TV.
The executive details
Name: P. Sai kumar
Executive code:02129
phone number:[protected].

I need justice

Hi My Big TV Smart ID no is[protected], I have paid for my Dish services for a year in advance(Till APRIL 2014) I dont have much to complain about Big TV but now I am really frustrated and seeing no way for my situation.
I am a house mom mother of tow babies, I dont have time to call at customer care and wait for several minutes wait for some one who gives me the same line every time. My problem is : my SET TOP BOX is not working since before 10th July however I complained on 10th July as by then it was fully non operational. I was assured a technician visit within 48 hrs I waited, no one came nor called so I called again to customer care was informed to wait 24 hrs more, again NOTHING, I called customer care 3rd time I was informed that by this Tuesday thats today 16th July a tech would come an d replace my set top box as it was not available with the dealer earlier and also I will get a refund to my account for the number of days my service has been interrupted. today when I called am getting same liners from customer care executive asking to wait for 24hrs more IO spoke to Supervisor SHIVA who had an attitude, saying me repeatedly things that I have heard. when I asked what will happen if I disconnected the service he said 'as we are not forcing you to disconnect the service hence you will not get any refund for your money that you have paid in advance for a year of subscription up till APRIL 2014'
Am like WHAT?! am not receiving a service so Y shod I be paying for one and also not getting my hard earned money?!!!!
and the most annoying part is no one has called me to inform the reason for the delay nor have the courtesy to apologize.
PLEASE HELP ME!
either I want a set top box and a refund for the number of days my service was effected or a refund of my advance so that I cod get another service provider.

September 2012 i buy the reliance big tv dth. that time my mother at home when the big tv engineer came to home. my mother told him to installed that dth dish back side of our home & i also told him on phone to install at area which i suggest to my mother to tell the engineer. but that engineer install dth dish as per him convince. today as on 28/06/2013 i complaint to reliance big tv customer care he told to me pay installation charges if the fault done by the engineer of reliance big how can i py the charges. so please help me out. my big tv card no.[protected] on my mother name mrs. malti s. pawar

I hold a connection with Reliance Big, with subscriber id as[protected]. Due to renovation at home, we had removed dish on 13th May, 2013. After completion of work, I have registered a request for reinstallation on 18th June, 013. At that time customer care executive asked me to recharge my account with Rs 350/- (account balance is Rs.2100/-). She said engineer will call and visit in 48 hours, your connection will be active. I waited for 2 days, called on toll free no. on 20th June,2013, received the same reply engineer will call and soon your problem will be resolved.
Till today I have spoken to
1. Customer care executive Anuj on 21st June, 2013,
2. Floor Manager-Ms. Varsha on 22nd June, 2013 – she assured that someone will definitely solve the problem, I asked her Sunday you people don’t work, so how will you solve my problem?, she said technicians can come on Sunday. But no one even attempted to call.
3. Sr. Manager- Ms. Vandana on 24nd June, 2013 – she promised to get the problem fixed on the same day, nothing happened.
4. Manager Ms. Heena today promised that my connection would be fixed today.
I am really very upset with the kind of service provided by such reputed company. To fix a connection time required is only 20 mins. But none of the engineers have bothered to call so far to inform us how soon it will be fixed. Does it take 9 days to make a call and inform also?
Now when I tell them to cancel my account and refund my money back, they give strange comments like they don’t have a refund option.

Is Reliance taking customers for granted?

This is to inform you that I have recharged reliance Big TV voucher on 29.03.13 for Rs.640.00 for 3months package with offer of 5% discount. On 22.06.13 I received SMS on my mobile that smart to be recharged before 25.06.13 to get uninterrupted services. Further on enquiry with the customer care it was explained that no discount was given to me.

After I have recharged Rs.640.00 online on 29.03.13 through credit card and called consumer care to inform voucher recharged for Rs.640.00 and enable discount. It was informed to me that no recharged happened and account was not credited. Further I have complained with Big TV that my credit card was debited for Rs.640.00 but not recharged with Big TV and discount was not given. Further it was explained that due to technical error at Big TV the delay in getting the credit in the account. Subsequently my complaint was resolved.

Please note that these companies are playing with small consumers in the name of discount offer encouraging recharging with higher amount and ultimately cheating the customer without discount.

Please look into the same and does not happen with other consumers.


Details as under:

Smart Card no:[protected]
Name: SANDYA SHIRIKAD SHANBHAG


Receipt no: AMIP33783652 and recharge date. 29.03.13.
Transaction Reference Number: 36010210