Reliance BigTV Complaints & Reviews

Hi A. Radhakrishna,

We have noted your complaint. The matter has been escalated to our customer service team who will get in touch with you directly to resolve your concerns.

Regards,

RDTVcare

" Dear Customer,

As per your telephonic with our customer service associate, we wish to affirm that your aforesaid concern has been discussed and resolved to your satisfaction.

Cheers,

RDTVcare
"

Reliance Big TV — NOT GIVING SERVICE

SIR
sir mene 20din pahle BIG TV ka connection liya tha, jo 12 din tak achhe chala. par ab vo 8 din se chal nahi raha he hum BIG TV ke custmer care pe comlaint kar kar ke pareshan ho gay he vo bas hame complaint no de dete he or bolte he ki 12 ghante ya 24 ghate me ho jayga par 8 din ho gay he abhi tak un logo ne kuch bhi nahi kya he, hamare ghar par jo install karne aya tha vo bhi hamari nahi sun raha he vo bas kahta rahta he ki ye problem mumbai se he or mumbai vale kahte he ki bhopal se sir 8 din se hamari koi sun nahi raha please aap is mamle me mer help kijiye.

Reliance products should not be purchased on launch. Wait and watch for a year till they work out internal processes before taking any risks. Well most of you dont have the brains and will jump again at the next Reliance offering nevertheless without any inquiry.

I had thought plenty Reliance experiences online should make you to think before applying. So well stupids like YOU ALL DESERVED THE CRAP Reliance is dishing out.

2 Cents
Reliance Mobile - Go for Vodafone
Reliance Broadband - Go for Airtel or MTNL/BSNL
Bigflicks.com - Go for Seventymm.com
BigTV - Go for Tatasky (as of now)
Reliance Life - Go for Max New york Life
Reliance Gen - Bajaj Allianze or ICICI Lombard
Adlab - Go for PVR
Big Home Video DVD - (Widescreen DVD available in 4:3 screen only) might as well buy pirated

Absolutely True Compliant. RELIANCE SHOULD BE BANNED

In such cases you should call their customer care in mumbai. they will help you with all the details so dont get frustrated just call them, their customer care is really helpful.

BIG Tv (Reliance) — Complaint regarding non employment of pack

Sir,

I have purchase BIG TV Dish and my Smart Card No. is[protected]

My TV Cut off by Big tv on 12.05.09 due to non balance .then I contected his customer care on phone, and ask him that I want to Stater-3 pack for one year . so what amount will be paid by me . and He said if you Deposit Rs.2096/- then this pack vallid upto one year .

After this I Depsited Rs. 2100/- on 12.05.09 for this pack and told him my Starter -3 pack to be emplements . and I am regulerly phone to Customer care of BiG TV and also sent Email form 18.05.09 but not emplement of the above .

Now I am again contected to customer care to day, and discussed the above matter to .seioner person Mr. Verma and he said that you deposit Rs.100/- more then we will start the same .

My porbalms is that I Regulerly contected his customer care and aslo sent email and he said we will be emplemnet with 48 hrs for the same . and now they want to Rs.100/- more from me . this is Breach of Trust . and now the position of my TV is that your balance as on date is Rs.1990/ aprox and your next recharge due on jan-20010 . which will be wrong because this pack only 10 Months instead of 12 months

you are therfore requested to kindly look into the matter and and infom me what action to be taken against this .please advise

Thanking you

Yours

Rajender Singh
Town Daurala, Ditt.-Meerut-250221
Phone no. [protected]

BIG Tv (Reliance) — Signal Lost

Sir,
I am a BIG TV customer having the a/c number[protected]. I have been confronting signal lost problem since 13/09/09. I have registered my complaints many times by calling to the customer care number with the complaints numbers[protected] on 13/09,[protected] on 19/09,[protected] on 25/09,[protected] on 28/09,[protected] on 30/09,[protected] on 06/10/2009). I have also complained through the mail on 30/09 and 06/10. But sir until now i have not gotten any service.

new channel

Sir Ek new channal WORLD ISLAMICK NETWORK (WIN) CHANNAL APNE NETWORK YANI BIG RELIANCE MAIN CHALU KAREN THANXXX

Poor signal quality

poor quality of signal.As i have called 5 times but no response .I have done all the formalities but still nobody response to me.

Dear Customer,

We have noted your complaint. The matter has been escalated to our customer service team who will get in touch with you directly to resolve your concerns.

Regards,

RDTVcare

Dear Customer,

As per your telephonic with our customer service associate, we wish to affirm that your aforesaid concern has been discussed and resolved to your satisfaction.

Cheers,

RDTV Care

Hi Kalpana,

We have noted your complaint. The matter has been escalated to our customer service team who will get in touch with you directly to resolve your concerns.

Regards,

RDTVcare

Dear Customer,

As per your telephonic with our customer service associate, we wish to affirm that your aforesaid concern has been discussed and resolved to your satisfaction.

Cheers,

RDTV Care

Hi Arun,

We have noted your complaint. The matter has been escalated to our customer service team who will get in touch with you directly to resolve your concerns.

Regards,

RDTVcare

Reliance Big TV — Reliance Big TV connection at my home

Sub: Subscription No.[protected]

Dear Sir,

I had a perfectly working Tatasky connection at my residence, which I had disconnected after a rep from Reliance Big TV came to my residence and persuaded to take its connection by paying approx. Rs. 1700/- with three months free subscription. Subsequently, I took the connection and paid the money and the everything worked well for 3/4 months.

But, after this whenever we tune to Channel No. 861 - Asianet - a regional facourite channel of Malayalees - one of the still (scene) from the earlier programmes, which we had watched, appears on the screen very often - to be more preceive it comes for 1 or 2 seconds in every 2/3 minutes and disturbs the programme that we are watching and enjoying at that time.

I have been reporting the above problem to Big TV customer service executives and till today the problem is not solved. I presume the company has unqualfied and untrained workforce. Now my last complaint on 17th April on the subject has not been attended to till now.

I hope, my problem will be resolved through your at the earliest.

With best regards,

Padmini K Kumar
G-257 Nanak Pura
New Delhi

Dear Customer

We regret the inconvenience caused, your request has been forwarded to the concerned department and will be attended today.


Regards
Reliance BIG TV Team

If someboday take responsblity on it it's greatfull to me...

Hi Binay,

We have noted your complaint. The matter has been escalated to our customer service team who will get in touch with you directly to resolve your concerns.

Regards,

RDTVcare

Hi My self Ramesh Chand, I want to escalate complaint against reliance big tv as my tv is showing signal lost error code 400, and I have already get service provider no.[protected] from customer care last saturday, but still I didn't get any call from their engineers or no body comes to my home for correct this, and when I call CC they just saying that your complaint is still open and we look in to this as soon as possible, but its around a week I have already wait, and how much time it will take more, even CC do not know, I think Big TV gives very poor after sale service and I don't recommend any body to purchase it, and I also think about to change service provider. if any Reliance team see this I request them please look into this matter My smart card no. is[protected] and you can reach me on [protected]

Thanks
Ramesh Chand

Hi My self Devesh Pande, I am getting error showing signal lost with code 400. I am trying to call Reliance customer care from last two days but my call is on waiting for more that 15 min and I am not able to go through the customer care to log the complaint.
My Smart card no is[protected] and you can call me on + 91 [protected].
I really don't know what to do, if customer don't pay then the connection get disconnected with in sec. But if there is any issue then Reliance don't bother to look for the solution. I really not satisfied with the service.

Regards,
Devesh Pande

I am Neeraj Jagetia.Smart Cart Number:[protected]address... Rajasthan, Bhilwara3:00 PMGetting signal lost 400 error.I tried to call Reliance Customer Care[protected]toll-free) but seems it is busiest in the world.I was not able to succeed to call so I have requested my friend to also try the number, he was lucky becuause 5th try he wa with customer care.agent told him that first go in front of tv then call and hang up the phone. I
suggest, he should have suggested few thing and would have confirmed
if we already done or not then he should have lodged complaint but he
didn't. after that day.. we try every day but reliance... very poort in response...

Hi,
My smart card number is[protected]. I am facing error 400 issue since last few months.
Whenever weather becomes little bit cloudy or windy it loses the connection, where other DTH operator works perfectly fine for all my neighbours.
I have complained many times, but still It is not been solved. customer care explains me on phone that in rainy season sometimes it loses connection and all that. Technician comes and go without any solution providing different reasons like In rainy season it happens (He even accepted that Big TV loses connection and other DTH operator does not).
WORSTTT Service I have ever experienced. No proper customer care response.

smart card number[protected]
showing error 400, when called cc they ask tell 14 digit number, , actually the smart card number is 12 digit, which one is the 14 digit, some how we mamage to get the 14 digit authorization number still they are in a delima please advice.

My smart card no. is[protected]. I am a customer of big TV since last 6 -7 years. But the condition in last two years have been pathetic. Every month after recharge the signal gets lost after few minutes of watching. Then after requesting for a technician visit, charges are deducted. The service was so bad that I stopped recharging it for last 6 months. Recently when I recharged, there was the same problem. I have hardly watched TV and there is error 400 everytime I watch TV for 5-10 minutes. Nobody picks phone on customer care. Though I have requested again for technician visit. But I want to return the dish TV if it's possible . My set top box is brand new. Or else I will sell it to the garbage seller.Please send somebody to dismantle the dish tv and refund whatever is possible .
RELIANCE TV SERVICE IS THE WORST DISH TV SERVICE .
I would never suggest it to even my enemies.
My number is [protected]

My smart card number is[protected].I am a customer of big TV since last 6 -7 years. But the condition in last two years have been pathetic. Every month after recharge the signal gets lost after few minutes of watching. Then after requesting for a technician visit, charges are deducted. The service was so bad that I stopped recharging it for last 6 months. Recently when I recharged, there was the same problem. I have hardly watched TV and there is error 400 everytime I watch TV for 5-10 minutes. Nobody picks phone on customer care. Though I have requested again for technician visit. But I want to return the dish TV if it's possible . My set top box is brand new. Or else I will sell it to the garbage seller.Please send somebody to dismantle the dish tv and refund whatever is possible .
RELIANCE TV SERVICE IS THE WORST DISH TV SERVICE .
I would never suggest it to even my enemies.

Dear Reliance Big TV DTH service

I am facing problem error 400 from last 15 days I am continuing call on u r coustmer care no but he is not responding I saw and in my opinion it's very disappointed service provider Reliance is if he don't want to answer call then why he give a connection to customer it's so bad experience with reliance i am suggesting to other also pls do not choose reliance digital TV service in future also so so bad it is my card no[protected] it's so bad services​ provide by reliance pls don't choes his service

Very wrost service provider Reliance Digital he not resolved problem from last 22-25 days I don't no why people choes this services pls do not chose reliance on future also he is not resolving problems as well not responding also my smart card no is[protected] I am facing error 400 from last 25 days but he is not picking phone very bad service provider I have seen in my life I am suggesting to all pls pls not choose this reliance digital TV

I am facing error 400 issue since 1 week. I have lodged the complain and a site visit for technician since 1 week but no response as of now. Can you please look into it.
Smart Card No[protected]
Mahendra Makhecha
A14 Durga Appts
Irwin Road
Pune 2
Phone - [protected]

Hi,
I was lost gemini and etc services few days before, customercare also not available to complaint, I want those channels back so please take my complaint .
If anybody look in to this issue oherwise I have to think about the change service provider

My self somnath ghugare,

For me as well same error and continues 2 days I am not able to connect big tv customer care and call get disconnected. Can some one address my request asap.

Reach me on [protected].

Also I dropped emAil on [protected]@reliancedigitaltv.com and [protected]@reliancedigitaltv.com

Worst service ever experienced. Customers pay you money for the entertainment and you people provide us your ### service. Since past 3months we the customer s of reliance big tv are facing the problem of disconnection and no action is being taken from your side.
IPL SEASON is already started and we are unable to enjoy it all because of your negligence now we are expecting a GOOD COMPensation from you or be ready to face the consequence

Dear reliance big TV and all their subscribers it's not any temporary issue reliance big TV is unable to broadcast signal because of suspension of transponders available to them by Antrix corporation due to non payment of dues after mutliple payment reminders and star and zeel network had discontinued their channels to big TV even before over same non payment of dues you can check news. So instead of wasting time in complaining or reaching reliance big TV try consumer forum as if big TV wanted to continue their services they would have made payments and services would not have stopped so try to get your refund and switch to a good service provider or else you will be left like Banks looted in recent years by some big businessman in order to maintain their luxary lifestyle.

My smart card for reliance digital is[protected]. My connection is not working since past 5 days. I am getting this error 400. And i have called the customer service several time, but there is no proper resolution yet. I want my refund and also filing for disconnection will opt for some other dth service provider which will give better service.

Don't wait change subscriber now.

i want new recharge from reliance.

Dear Customer,

We regret the inconvenience caused to you. This is to inform you that your concern has been noted. Please provide us your contact details such as Full name, mobile no., and the type of Inconvenience you are facing, so that we are able reach you. Our team is eager to help you.

Regards,

RDTVcare

Hi Ashish,

We have noted your complaint. The matter has been escalated to our customer service team who will get in touch with you directly to resolve your concerns.

Regards,

RDTVcare

Hi Vara,

We have noted your complaint. The matter has been escalated to our customer service team who will get in touch with you directly to resolve your concerns.

Regards,

RDTVcare

Hi Manav,

We have noted your complaint. The matter has been escalated to our customer service team who will get in touch with you directly to resolve your concerns.

Regards,

RDTVcare

its true even i have purchased BIG TV in mangalore from past four days no engineer have called me, but my i have called customer service centre num thrice every time they say they will be pass on the message to concerned department, they never give customer complaint num as they say their systm is dwn, please whoever are new customer please go these and never got to buy big tv, here in mangalore major sellers have removed BIG TV banner and kept inside.

Same case here. I bought the BIG TV kit on 26th Aug, today is Sep 1st till today, no one from the service side of BIG Tv had called me, and have lodged more than 4 complaints, they have given a different case id for each complaint, but not resolved the issue so far. I think Ambani is making money in this venture as usual.

This is the same case for me as well. I have got the BIG TV kit on 28th Aug and today it is 5th Sep. Till now no body had called for installation. We were told we will get the engineer for installation on 2nd Sep. From that time, i have called numerous times to the Customer Care. It will not connect, even if it connects it takes 8-10 min (will be in music), even after that the customer care engineers say the same thing, "will forward it to the concerned department, they will contact you asap". Nothing had worked for me, finally i decided to return back the kit and planning to visit the reliance showroom where i bought it. I think TataSky is better now and i am regretting my decision to go with BIG tv. It is a BIG flop

This is one of the product, i am already upset and annoyed about this product. is there a way to let know the concerned officials at big tv, that they will be held responsible and will be pull to the court.

Big TV - — Failure to install connection and pathetic customer service system

I purchased Smart Card No.[protected] on August 26, 2008 forenoon. We were told that we will receive a call from the Engineer within 4 hours seeking appointment. Till evening we did not receive any call. On calling Customer Service (after waiting for >15 minutes hearing the music and recorded message that everyone is busy) I was told that somebody called on my second contact no. and we gave a time of afternoon August 31 for installation. On denying the same and explaining, first the Customer Service Agent expressed that once it is scheduled no changes can be made. On insisting that it was a false report from the engineer and no such time was ever given by us, they agreed to schedule it within next 48 hours and gave me a complain no.[protected] and told that somebody will contact.

On 27th when we called again in the afternoon the same story was repeated and after significant argument the Customer Service representative agreed that it will be installed by 1600 Hrs on 28th August and the Engineer concerned will call. Till now (4 PM 28th August), we have not received any call and the Customer Service representatives are continuously busy for last 20 minutes since 3 3:30 PM(we have been getting same "busy" message since 2 PM).

How long will you continue such "Services" - It seems the model of just collecting money from consumers and then simply forgetting them has been adopted. There is no other number also on which one can try contacting you people.

Kausik Chowdhuri

It is really pathetic to say this is one of the worst Product launched by Reliance.Eventhough it has been launched at the first, customer satisfaction is the worst.It has to be routed out completely before they cheat more innocent customers.The service engineers are not qualified enough to take up the challenge.Since the day i got connection i am not able to access not even a single channel.I strongly suggest people not to go for this product.

My Smart Card No :[protected] And My compliant No:78609846

Iam one of the customer in reliance big TV since last one month, But in last 4 Days my set up box is problem. I already given compliant
To your costumer care they will give assurance to us, with in 48 hours we will attended your compliant, Still they will not attended a compliant
Iam very fed up in your service . I not expected this type of service from Reliance big TV, please ensure when you will attended a compliant

Regards
Satish
[protected]

He he he he! Do you think Reliance really bothers about your complaints? Not at all. They already have your money, so why will they care now? Reliance mobile, reliance internet, and now this reliance Bigtv. All Reliance products are backed by worst customer service. Reliance ADAG group has highly inefficient and even corrupt managers at the district level. There is no accountability. Whether dealing with customers or local vendors, they really insult you. I have bad experience with Reliance, as i was an advertizing vendor for Reliance at Mysore and they got work done by me and did not pay. Anil's Reliance ADAG group needs to learn about customer service from elder brother Mukesh, as they have not learnt it. Its not technology but only good customer service which counts in the longterm.

Name : S.SUBRAMANYA
smart card id:[protected]
I purchased a Reliance Big tv on 5th October.But after one Week I started getting problems like poor signals quality.I have given a complaint regarding this to customer care.Even after 8 days nobody has come to solve this problem.I am fed up of their poor service.Someone Help me in getting this issue resolved.
subramanya S

I am not totally agree with your argument. i am also using big tv dth since 2 months. yes in beginning i got some delay in installation but their customer care guys were polite and helpful towards me. also after installation i called them regarding recharge procedure and they helped me in faster and very informative manner. i have no issues with big tv, hope your problems will sort out soon.

I got the same problem and was not able to get proper signal. its not a big issue i called their engineer and when that guy came he show me how to fix [You can fix the Dish on terrace;outside your House Wall or veranda.Dish cannot be installed inside the house as it receives satellite signals to function effectively]
Try to move it in 360 degree its easy and simple task you can also do it on your own.

BIG TV — Poor Service

Subject: Complaint about Service – Regarding.

I have purchased the BIG TV which has been installed on Monday (10.11.2008) by your service Engineers. On Tuesday (11.11.2008) when I switched on the TV and your Setup Box, I am not able to view the channels where it shows “POOR SIGNALS STRENGTH”. As soon as I launched the complaint (Complaint number[protected] dated 11.11.2008) in toll free number and I have spoken to Mr.Kannan of your customer service cell. He guided some tips over phone to sort out that problem but I am not able to sort out the same. Then he said he will send Engineers to sort out the problem on Next day (12.11.2008). He guaranteed the service person will attend the problem the next day (12.11.2008) itself. After waiting for one day no one turned up to attended the service. Then I made a call to the toll free number, the call was attended by Ms.Reychael she told that on Tuesday the person (Mr.Kannan) who have taken up the call has not recorded properly. She again gave me a complaint number[protected] assuring the service will be attended within two days (i.e. on Friday -14.11.2008). When I called in the Friday evening Mr.Vinoth have taken up the call and he assured that the problem will be sorted by evening itself.

But still there is no one attended till date, I don’t know whether you running a BIG TV or SMALL TV IN THE MARKET. If you’re rendering same kind of service in the market your name will be get spoiled. I need a person immediately to sort out the issue or else its better to take back your setup box and refund my money.

BIG TV — Poor Poor Sarvice

i bought big tv on 14/11/08.and activation date is 15/11/08.but settop box was not working that time.then eng.told us settop box is corrupted.after two days I went to yash enterprise near subhashbridge circle ahmedabad.that time they said our eng.will come to your home and then he can resolve your problem.but company eng. Also don’t know very well about how to connect settop box with tv and dish?after four five days later 18/11/08 I could saw my tv with channel….but….still all premium pack channels like Zeetv, HBO, Hungama etc. I cant see.i bought 2690/-smart pack.my SMART CARD NO:[protected].i talked this problem with customercare 8 times but they always said me sir technical problem is there then they took my complain.but after one day I tried to know about my compalin progress and they said me sir there is a no compalin here…sometimes they told me your details is not complete..please try to activate my channels.
this is not my problem.no one other company takes longer time to comlete data…your service is so poor..this is my horrible experience with your company and stll it is.tell me what to do?????
So that’s why I always try to tell my friends never buy bigtv………

Reliance BIG TV D.T.H. — Very Very poor quality of Customer Service

Hello,

I purchased BIG TV on Aug 7th. First problem is Installation happened after 5 days with repeated followup. Majority of my time gone only to followup customer care[protected]. This is very very useless.
Secondly, till 2 weeks the channels are visible. Later while watching on a very good day (Nov. 20) sudennly there was flash message to contact Customer care. The answers were ridiculous. I was discussing, why they disconnected for the channels which I had subscribed? They noted the complaint and addressed "within 48 hrs this shall be resolved". but that 48 hrs did not happen till DATE (Nov. 27). Customer support is totally unprofessional attitute. There is no escalation mechanism - They even say to go "whereever you want to go - you can go. This is the process". I don't know whether how this problem gets resolved. Since payment is made I have no other choice than "SUFFER". My smart card No. is[protected],

I advice everyone not to invite troubles -- ESPECIALLY the frustration you get when you get unnecessary disconnection while watchin mid of program.

The service is absolutely hopeless - I once again mention not to buy this product and regret later. Suffering customers will deffenetly teaches a lesson like this poor quality companies.

Thukaram Rao
Koppal (Karnataka)

Reliance BIG TV DTH — poor service & bad response

Dear Sir,

I've purchased a DTH connection of Reliance Big TV, three months ago.
My smart card no. is[protected]
Since one month, it's set top box is hanged frequently.
Frequency is not fixed, sometimes it is hanged 20 - 25 times within 30 minutes.
I've logged four complaints regarding the problem.
My three complaints are already closed with remarks of "solved the complaint".
Details are as follows:
First complaint no. 82346855 dated 06.12.08,
Second complaint no. 82968247 dated 12.12.08,
Third complaint no. 83323774 dated 17.12.08 &
Fourth complaint no. 83857740 dated 23.12.08.

Although they have made a commitment to solve within 48 hrs, but it is doubtful.
this will also be closed without solution, as usual.
Pl. look into the matter and help me out.
Thanks.
Surendra Pal Jajoria

BIG TV — POOR QUALITY

BiG TV is also Big froud, Big cheating, otherwise why they are showing same hindi movies again and again, every month some film is repeated. Quality of picture is like a painting almost blurred which their mechanic is either not understanding or not able to improve it .Certainly it was a Big Mistake to subscribe such a useless dish connection

I had never seen such a nasty service provider. i'm based at hyderabad & i had been follwing with customer service for regional telugu pack channels which are not coming after subscribing also & everytime customer service repersentatives has promised that my problem will be solved after 10 to 15 minits since 8 days & very disgusitng is customer never receives a single feed back call of his complaint

Very Very Very casual approach

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i strongly agree the customer care service is as bad as hell. the just dont answer the calls no matter when i call it always says that the customer care executive will take ur call in 5 min but the executive never turns up.. plzzz dont buy Big tv Ever.

BIG TV — SS MUSIC & PODHIGAI

this is balaji from vellore, tamilnadu i bought big tv in the month of september, big tv announced the list of channels which are free in ss music & podhigai is not coming, when i call customer care for the past four months they saying it is under in progress those channels will come soon, but nothing is happened

HELLO BIG TV when those channels will come??????

i have opted for addtional package of colour channel on 18/01/2009 from big tv.My Big TV Subscriber's id [protected].however till date i am unbale to watch this channel .i have alredy lodge complain to them and my complain no is:86212157. when i call to coustomer care, they say we are working on your issue and it will resolved soon, we deeply apologize for the inconvenience caused to you.

black siwtch are not wright red light no show card no[protected] hiralal goarya

This is the worst service I have ever seen. I also face the same problem. Reliance is so greedy that it want to put its nose in every bussiness. I will not recommend any of my know people to go in for Big TV.
Big TV is useless TV.

Now Big TV DTH has only the following Tamil Channels
When More Tamil Channel will come on Big TV
1. DD Podhigai
2. Star Vijay
3. Jaya TV
4. Kalignar TV
5. Chutti TV

When rest of the Tamil Channal Available in Big TV DTH
1. Raj Channels
2. Sun Channels
3. Jaya Max and Plus
etc...by Ramesh chidambaram

Now Big TV DTH has only the following Tamil Channels

1.ss music
2.jaya max
3.raj music
4.makkal Tv
5.jaya plus
6..Adithya tv
7.win tv
8.zee tamil
9.raj news
10.raj digital plus
: please now BY Ramesh CHIDAMBARAM

BigTV is pathetic service provider. They had good products but their systems are pathetic. Their accounting system is poor. They have no way of managing primary and secondary connection. Their communication with the customers is pathetic.
Their service levels mentioned on their web site are misleading and they dont have an effective way of addressing customer complaints. They would refuse to log customer complaints sighting reasons that are beyond reason. Get rid of it to !!!

in my town there is no ssmusic tv in cable

true

Hello,
Hi iam Gagandeep Kaur, I have got your Big Tv box installed at my home "Its on name of Amritpal singh"ID No.[protected].I got it installed sometime last month it was working good initially but now giving lot of troubles.Iam facing problem with few channels and also if shift my tv from drawing roo to bed room (which is st hardly 10 feet distance)it doesn't work.This Box is installed at my home and my parents stay there.they both are senior citizens so i communicated to your customer care on behalf of my parents but i was shocked to see the poor quality of service, I called your customer care on 04/06/09 at your customer care and spoke to someone Manoj in chandigarh he was OF NO HELP. The worst experience that i ever had was from this guy, He doesn't know how to speak and how to handle customer, he simply denied to transfer my call to any senior and didn't gave me any valuable information.I was just looking for an Enng to visit my home and help my parents to fix the problem but iam sorry to say your DEALERS AND CUSTOMER CARE is pathetic, They wanted my parents to do the troubleshooting, They were unable to understand that a senior citizen can't play with electronic stuff and local electrician was unable to help.I contacted the DEALER and CUSTOMER CARE both were unable to help.I was ecpecting Reliance to provide good service but they led me down.

reliance bigt.v. — non working of adoption

i am newly user of ril.bigtv and after onnection i am sufferr from very bad service after 10 days my adoptar is not replace and c.care said your problem resolved within 48bhour but there is no response
very very -100 bad service please do not buy reliance big tv its world worst service your money is in water

Your Sevice is Not goood & You Guies have No Advertisment about Big tv . Kay karoge yarr Tum Log Aise Company Chalti Hai Hai Yar. Is Problem Ko Jaldi Thik Karo Yarr.

Reliance big tv Not worling properly

This complaint is regarding whenever i recharge my bigtv using your via craditcard/ netbanking i see somthing written on this recharge now page on your website but i can understand this language please correct this as soon as possible so that any other custumet do not follow this problem during recharge their big tv using recharge option.

The service of recharge option tab is very poor becasue whenever i recharge using recharge tab and click on via credit card/netbanking i see the new page on which recharge now is written but i can not understand the smart card number and after enter my recharge number it accept but on the next page the same thing occur please correct this so other custumer do not follow the same problem.

Please tell me that how to escalate the complain regarding customer care of reliance big tv.
my name is vishal and i am fed-up with the customer care response of reliance big tv.
my email id is [protected]@gmail.com
Its the peek period for football viewer because of 2010 world cup and two sports channel espn and star cricket is not working at all, screen is black without visuals only big tv logo on it and audio is cracking, other channel is working properly but little bit problem in sony and sab tv.
when i complain about this problem they told me that its an hardware problem and the service charge will be deducted for this, how come its an hardware problem when all channel is working properly, customer executive response was unsatisfactry and rude and they are also not providing complain number if you do not ask for it 2-3 times.

thank you

Iam Arul From Coimbatore I have purchased Onida colour Tv with gift of Relience big Tv Connection Free on Last month Diwali offer on 31/10/2010 purchased, butinformation of customer care and given the address purchasing Tv shop seller told me please inform the your coupon number My Card Search number[protected] then card number 059974. I have many times called to[protected] I have talking to customer care, till now not yet new installation, why delay of new installation? I gave phone number to [protected], [protected].

I want new installation, when will need arrange the installation?

I had registerd my complaint today on toll free no of reliance big TV at 9.00 AM, but my complaint registed at 7.00PM in evening on same day. Now they are telling that complaint will be solved in 48 hours from the time of complaint registered.

So many time i had told about the procedure to surrender the connection, but they never confirms.

I want to surrender my Big TV connection

A person at customer care center says that they cannot connect me to satellite while it is raining or about to rain. So, he says, no picture shall be available during rainy season. If this BIG people could not find a way to give uninterrupted service to customers during rainy season, why can't they develop a new technology that can stop monsoon in Kerala forever ?

No picture during raining at all. All I could see is a RED screen. If the BIG people cannot solve the problem, they should rename the product. " Reliance RED TV".

Reliance Big TV — POOR QUALITY HARDWARE

I M A RELIANCE BIG TV DTH service user for almost 2 years and i m perhaps the most harassed by them.
their dish is made of such poor quality that everytime wind blows it bends and u have no signal. then u have to call in an engineer to get the signal back. this is the routine for the last 2 years. everytime i have to shell out 175 rs. and this happens every month. Last time they assured me that they will not charge me any money for the repair, but when i checked my balance i was again feeling cheated. I finally requested them to change my dish and i was even ready to pay for it. But when i asked them for warranty for the new dish , they plainly refused for any as it is not their company policy to provide any warranty for hardware. Now i'm left with no option but to change my DTH operator.

Reliance Big TV — to lighten the big tv logo as appeared on the screen

i am customer of reliance big tv since 3 years. Every time when i switch on my television i saw channels, the logo of reliance bigtv appears on the side corner of each channel and too dark that it becomes impossible to see the background image of any program or news headline displayed on it. Please kindly resolve this problem.

Hi Promila,

We have noted your complaint. The matter has been escalated to our customer service team who will get in touch with you directly to resolve your concerns.

Regards,

RDTVcare

The Reliance Big TV service is very pathetic. We have a HD connection with Recording. 15 days ago, the set-up box stopped working. After calling the customer care, we filed a complaint. Their executive conveyed that the setup box is not working and we need to replace it with a new one which will cost us Rs 3000/-. Which is ridiculous !.... Secondly , the company replaced the existing setup box with recording with the one without reecording ...! Again ridiculous !...... And after doing that, the smart card needs to be paired with the new box. The executive who installed the box said that the card will be paired within 2 hours. After every 10-15 minutes, the TV screen shows Smart Card Pairing Error. We need to shut down the Setup box from the main plug point and restart it all over again, every 10-15 minutes.. We called up the customer care many times, first they said problem will be resolved in 24 hours, then 48 hours, then 8 days, then 15 days..... Till date it is not resolved ! The most disguisting part is to get up every 10 min and restart the setup box.... And the worst part- the executive says we cannot disconnect, no refunds. This is harrasment ...!

"Dear Customer,

We regret the inconvenience caused to you. This is to inform you that your concern has been noted. Please provide us your contact details such as Full name, mobile no., and the type of Inconvenience you are facing, so that we are able reach you. Our team is eager to help you.

Regards,

RDTVcare"

Our account has been deactivated since 4 days. We have been calling up the customer care continuously since then. Even after making 100 calls and explaining the same thing to multiple customer service executives, the issue still remains unsolved. After these several calls, as advised by a senior executive, we even recharged the account immediately However, the account still remains suspended.

None of the executives were able to guide us properly nor anyone could give us a concrete solution on anything. Everything seems to be out of the process and authority of everyone. If that's the case, why is this even called a "Customer CARE center" is my question.

We have wasted the whole day without us being at fault and still with no solution given to our problem or no deadline given for us to wait.

MANY OF THE CUSTOMER CARE EXECUTIVES ARE ARROGANT AND ARE CLUELESS ABOUT HANDLING PROBLEMS OF SUCH INTENSITY. THEY HAVE NO MANNERS OF TALKING TO THE CUSTOMER.

WE HAVENT EXPERIENCED SUCH A PATHETIC SERVICE BY ANY ORGANIZATION TILL DATE.

You have lost faith of a valuable customer and this feedback will go to everyone that we know of.

Pathetic Service

Dear Reliance Big TV team, We are extremely dissatisfied with your service. From last 7 days chennel not display.I tried to call your customer care no but not get response from that side.It's very poor service.Please give me feed back as soon as possible.
My card no[protected]

My reliance big tv connection has been faulty ever since february. I have registered 2 complaints and the company representatives promised me that they would sent their representatives within 2 days. They failed to sent the representatives both the times. Now its been 2 months since our tv has stopped working. When i checked my big tv account last day i was shocked to discover that my account has been debited twice in the name of the service which i failed to receive. When i contacted the customer care they failed to give any solution. My smart card number is[protected]

Dear Customer,

We have noted your complaint. The matter has been escalated to our customer service team who will get in touch with you directly to resolve your concerns.

Regards,

RDTVcare

request id number for the above complaint is[protected]

digital tv — not working since 15 days

I M USING UR DIGITAL TV SINCE 2 YRS. THIS IS FIRST TIME HAPPEN WITH ME. MY CUSTOMER ID IS 4478334 & MY NAME IS NILESH MODI. MY M# [protected]. I HAD LUNCHED COMPLAIN BEFORE 15DAYS BUT STILL NOBODY HAS COME & DIGITAL TV STILL NOT WORKIG... THIS IS VERY POOR SERVICE FROM UR SIDE. I MADE CALL IN CALL CENTER THERE PEPOLE ALWAYS SAID PERSON IS COMING TODAY WITHOUT FAIL BUT I DNT KNOW WHICH TODAY?? PLS RESOLVE MY PROBLEM AS SOON AS POSSIBLE. ANY FUTHER QUERY CONTACT ME ON MY M# [protected]

Reliance / Big TV — wrong promises in installation

I have purchased a set top box of reliance big TV from a dealer on[protected] and he has promised that the installation would be done with in a day. As a part of process I have contacted the call centre[protected] on[protected] at 7 am for lodging a request for installation, I have been provided with ref. no. [protected], the executive has also promised me that the installation would happen the same day.

As the same didn’t happen I have again contacted the call centre on[protected] for complaining and they have provided me the complaint no : 74914496. But to my surprise even a complaint didn’t had any effect, so I had to contact the call centre back on[protected] three times around 7 am and every time the executive who picks the call replies me that there is no supervisor available at that point of time and also they don’t have the transfer facility to the supervisor. I have also asked them the escalation process in reliance; they reply me that there is no escalation process and have simply disconnected my call abruptly. When I tried for fourth time a lady executive who picked the call has transferred the call to the team leader by name Bhuvaneshwari(how did this happen now?). After a long discussion for more than 30 minutes she has assured me that the installation would be done by end of the day without fail and she would be following up the case personally. I have also asked her what if it doesn’t happen then she suggested me to visit the nearest Reliance web world and can give a written complaint. As per her suggestion I have visited the web world at Kukatpally where in the executive there informed that the web world doesn’t take care of the service part and they are interested only in sales and also denied taking a written complaint from me. He also answers recklessly that call centre is the only means to get the installation done and there is no other way of contacting the service team (Hell with the process).

I have again contacted the call centre on[protected] around 6.30 pm to hear the same version that the supervisor is not available and the transfer facility is not available (the whole process of setting up the call centre is defeated). The executive who has picked the call this time has also told me an interesting fact that all the service engineers are busy for next two days and the installation would happen only after that.

Based on the assurances from reliance one of my family members who are regular employees had to stay back in home waiting for the service engineer to install (who would compensate me for this?). In despair and with no other go I am putting this complaint in this forum.

Request you to provide me the best resolution and do justice to my time and money.

Regards,
V Shyam Krishna,
H.No:4-35-350/127,
Venkateshwara Nagar,
Jagadgiri Gutta,
Hyderabad – 500037.
Ph:[protected].
Mobile : [protected].

BIG TV — not working

I am using the connection since 10 months.Last two days any of my channels are not working but same time I am charging for it.Last two days I am calling to customer care they are telling my smart card ID number is wrong.My id number is[protected].Toll free number is not working properly same time I am charging for other land line number,i.e.[protected].I have already lost 100 rupees by phone to call them.I need action against it.

My big TV smart card no.[protected] has been recharged yesterday with Rs.300- but not unfortunately not working. Nobody at Customer care listens. I have made 3 attempts since yesterday but invain. Is Big TV vulnerable to growth???

Anantha Padmanaban

Just within a month I have purchased Reliance Big TV. Within seven days it was stop working. I had register a complains regarding that but no body is taking care. Over telephone I had given the information to Mr.Shekhar as well as Mr.Ranjit. Both of them are employee of Reliance. I was surprise that after cross more than 10 days How a person is not responding.
In this circumstances I 'll suggest to all my friends that in future no body will use RELIANCE BIG TV.