Reliance BigTV Complaints & Reviews

Location/place: Perambra, Calicut, Kerala

Name of company/service: Reliance Digital TV

Hi,

I had an issue with my reliance digital tv and called the reliance customer care. The complaint number is :[protected] dated 16/3/2013. They assigned the issue to a local service person. He came and inspected and told that issue is with LNB in the dish and he will have to change it and Rs 300 is needed for...

Dear Sir/Madam,

My name is Jay Sarjine. I have bought Reliance Digital TV (smart card number is[protected] on 02.03.2013 in Pune (Old Sangavi - Mamta Nagar). At installation date I was facing error in dish TV. I had call the distributer (Bhaskar-[protected]), he said me to call reliance customer care[protected] No. The customer care executive said ask to distributer he can solve the problem & the distributer said...

Hi Sir,

I have Reliance BIG TV installed at my home from last two year. My account no is[protected]. I was take monthly package 225rs per monthly, but I have update last recharge as 2157rs as on 8th March 2013. After recharge yearly package I lost some channels, where I recharge as confirmed by reliance customer care for the same package and same channels at same amount for the one year.

I called customer...

Hi, I have Reliance Big TV installed in my home from last 2 years.From six months maximum channels give errors smart card pairing error 102, I can only watch few channels and i have platinum package which includes maximum channel fees.I already send mails to the technical support for this complaint but there is no reply and also i called many time to customer support but they disconnect the phone after receiving or disconnect the phone after...

The following email sent to the Reliance Digital TV CustomerCare ----
I put installation request for Reliance Digital TV Smart Card number[protected] on 08/03/2013 vide Service Request ID[protected],& till date it is not installed, though you had promised to install it within 48 hours. I had recharged Rs.350 for installation in this condition that you are going to install it within 48hours, since I had a family occasion on 10/03/2013....

Though I have paid in advance Rs.350 for installation of my Reliance Digital TV Smart Card number[protected],& raised a installation request on 08/03/2013 vide Service Request ID[protected], but after repeated requests for 3 days also they did not complete my installation. Also to mention very importantly one of their service engineer called up & asked for Cash of Rs.175 for the installation, whereas I have already paid Please find...

I had a normal SD big tv DTH for the last 4 years. I applied for a HD Set Top Box during Dec'12.The same was delivered to me by around 20th Dec. On 02-Jan-13 it stopped working. After repeated calls to the customer care, the technician came to my house after 20 days. After inspecting he found that the HD STB is not working. He took it back for repair. THe HD STB was returned to me by 01-Feb-13. Again it stopped working on 10th-Feb -...

Reliance Big TV 233.33 Million fraud annually...

a. 360 days in an Year what they consider. i.e. 5 days less... every year. Where as they charge for 12 months which is 365 days, thus cheating every consumer for 5 days.

b. 33.33333 Rupees cheating with every customer per year. (Considered only the basic TV package not the higher packages for 5 days).

c. 7 million customers for Big TV in year 2011...

Dear sir/madam,



my bigtv id[protected] ,i had recharged my bigtv subscription on 1st jun 2012 of rs 1800 for one year as i was told by your dealer at ghantaghar ghaziabad. and now i got to know that my subscription is suspend because of this amount is lapsed monthly bases, your customer care executive say i had to called to customer care for make subscription for one year, nobody even from you side i was...

I have been using Reliance HD DVR for over a year. A few days ago, it suddenly stopped recording. The set top box works fine but it doesn't record or show the hard drive content.

The message that I get when I try to record or try to view 'My content' is - "The hard disk is currently not available. Please try again later."

I have been getting this message for over a week. I called cust-care....

Sir,
I had filled a complaint regarding set top box malfunction
And no action has been taken yet it has been over a week .
I filed complaint on 2 feb 2013 and no action has been taken since then
One of the customer care representative told me that I have to recharge my account first in Oder for
A technician visit so , I recharged my big tv account for rs 500
And yet no technician has visited.br...

Reliance Big T V representatives (Their so called customer care System) are grossly in the business of mis- selling and busy in collecting money by false promises and accounting advance payment paid for 3-months package without activating the same in their system for the reason you have not called customer care personal about the renewal or package purchase for the sole interest of deducting customer amount on daily basis as the advance amount...

Reliance BigTV representatives(if they can be called so) are grossly in the business of mis-selling.They do not provide what they promise and my

detailed letter to their Nodal Officer,Mumbai have not yet responded to my speedpost letter of 11/12/2013 which details my complaint to the full.

Their receipt issued to me does not contain their Pune nor Mumbai address.The tel.nos given are not responded to by their...

Cheating
Respected Sir,
We have already using 1 connection of reliance DTH TV from last 5 years and our Smart card No[protected] we wanted new connection of reliance Dth for other room we talk to custmer care of Reliance the name of customer care spokesperson was dinesh and monikathey was telling us that recharge your old Reliance Dth on[protected] of Rs-2990, we had recharge this amount but after that they are saying...

My smart card number[protected] , i had purchased Reliance Big TV HD DVR and its not working ..I had purchased it for its feature of recording only . I had given many complains but no responds yet .
Nodal officers s telling i have only the option to downgrade which iam not interested .


Kindly replace or refund my cash paid asap.

Hope a positive reply soon.

Yours faithfully,br...

The reliance digital TV sales person approached my premises on 09.12.12 who names Javahar (Mobile No. [protected]) he is the person of Appco marketing (India) pvt., Ltd., address of the agency is 131/146, Shahas embassy, II floor, Nelson Manickam Road, Metha Nagar, Near Metha nagar Bus Stop, Chennai, 600 029.Telephone No.[protected]. i gave a Axis bank cheque for one SD connection (cheque No. 158613 dated 09.12.12 amount Rs. 1590/-) the...

As lodge compliant signal lost at24/11/2012 on 1/12/2012 your person visit at my place he came check dish and setbox which was my dvr he said sir my dvrsetbox wont repair and cant get new dvr instead of that i ill give u new hd box .he replace it to hd setup box . I was ready pay it for dvr but that person told its for temporary as soon as get dvr i ill change it.he just put hd set box now coming error 102 than i call it at toll free number...

i had launched compliant about signal lost at 24/11/2012 until today 29/11/2012.since no response from ur company no reminder calls no service calls no mail from ur side i am fooling around from u reliance digital tv day by day by giving several reason today man's r coming or pls take ur set box and dish return give my funds back as i already pay to u .worst service held from reliance big tv or . i have go to police by legal procedure...

My BIG TV connection works magical. Some channels like Z TV STAR GOLD OR Z & STAR channels does not come after evening and i can watch them from morning to afternoon.

When i called up customer care they are not checking problem from there end and straight a way saying you will be charged at 175 rupees for visiting the engineer. I recharged every month RS 250/-. They even don't have concern to call back to my number.br...

Respected Mr. Ambani,

This is with respect to my two years experience with Reliance Big TV. Smart Card number :[protected]

I am completely dissatisfied with your BIG TV After Sales Services. Being a loyal customer of your brand, I am raising this concern to you in this open forum. This can be considered as areas of improvement by the concerned manager.

1) Call Center - For past two year, it is...