| Address: Nagpur, Maharashtra |
I am Akshay Dongarwar from Nagpur. Very recently, some people from
Reliance had come to advertise about the Dish TV. The explained the
various positives and made some commitments.
First of all, they said we will be provided with an HDMI set-top box
which comes with an "optical cable" wire. On the delivery date, the
engineers came with a normal box that comes with the carbon wire. The
main reason we agreed upon using Reliance dish TV was because the
promoters pressed upon the damage that conventional wires do to the
TV. It was the only reason, we even decided to consider dish TV as an
option, set aside Reliance dish TV.
Secondly, we had called the person not to process the cheque before 15
hrs from issuing him the cheque because of personal reasons(feedbacks
from associates). But still the cheque was put to processing and Rs
1490 was debited from the account, in spite of telling the Reliance
promoter not to do so. But we did not make an issue out of it because
we decided to give it a try nevertheless.
Thirdly, when the engineers came with ordinary box(not the HDMI one)
and normal carbon cable, we called up the customer service number in
Nagpur. The person responsible told us that we cannot get the HDMI
set-top box and optical cable unless we payout Rs1100 more. It is
extremely irresponsible on Reliance's part to even come up with this, let
alone they asking for more money.
Fourthly, I have been trying to reach their toll free number [protected]
(1-10) every 0.5 hour since 5 days. Do the maths. Not once was
the call connected to an authority. Not once.
Fifthly, we kindly requested the person-in-charge (who called himself
HR-Head, I doubt it), to either provide us with the HDMI box and
optical wire cable as given in written by the promoter and DULY
SIGNED, or just remove the box. The TV has not been activated yet. He
remarks "Sir, the promoters were new and had very little knowledge
about what they were selling. It was a mistake from their side." We
hardly care if the promoters were new or experienced, it is the
company's problem. When they give the commitment in writing and sign
on it, take our sign too, its becomes a LEGAL OBLIGATION of his to
provide us with that all in Rs 1490.
Sixthly, the "HR-head" is refusing to disconnect the box and dish. He
says the money can also be not refunded as there is no such company
policy.
Now, I am complaining because i know Reliance is not synonymous to such hopeless service and
careless and irresponsible act. Not one person from their staff is
taking the responsibility of what has happened and instead are asking
us to pay the money? It is not about money. I could pay you Rs1100
just like we paid Rs1490 within half an hour. But we want it removed
and reimbursed.The question is when we told them to not process the
cheque, when the promoters promised and gave in writing and signed the
things that would be provided and is not provided, and when we tell
the personnel to either give the services as promised or remove the
dish and set-top box, their staff is acting like spineless
professionals. The written and signed paper is still in our
possession. It need not be stressed that he signed it and it becomes
very legal in court. We do not wish to go forward till we know someone
from the upper management is taking care of the matter. It takes just
Rs10 to file a RTI and putting up a case in district court is cheaper.
We have all the proofs, the copy on which the promoters explained, the
proof of the signed paper which says HDMI box and optical wire in
Rs1490 and also the proof of call that was made to the promoter to not
process the cheque.
Hoping to get a solution out of this.
We regret the inconvenience caused to you. This is to inform you that your concern has been noted. Please share your contact details such as Full name, mobile no., and the type of Inconvenience you are facing, so that we are able reach you. Our team is eager to help you.
Regards,
RDTVcare