Reliance BigTV Complaints & Reviews

Hi,
I have a Reliance Big TV connection. The settop box is not working for the past one month and I have filed more than 4 complaints with customer care. One technician came to my place and mentioned that settop box need replacement. He said he will come the next day, but after that nobody turned up. It's almost a month and I still have no cable connection. Big TV customer service is absolutely non-existent. I waited almost 20 mins to connect to the call center and after that keep hearing the same repeated assurance that somebody will come and check it in the next 24 - 48 hrs. But nobody ever turns up. Reliance Big TV is a big NO NO...if you are planning for a new satellite TV connection. These are absolute crooks who absolutely do not bother about the end customer. I have tried approaching the nodal officer today and will find out how it goes. Given the way things were handled till now, I don't have much hope. I don't want to pay up one more time for another connection with another provider and that's the only reason I am staying with Big TV. But I can't wait for ever and will try another connection if my complaint is not resolved in another 2 - 3 days.

Thanks,
JK
(Big TV Smart Card Number:[protected]

my smart card no is[protected].i recharged my account with rs 1000 on 10-11-12 around 8 pm using internet via debit card. Recharge was not successful as i did not got any conformation message from RDTV on my email as well as on my phone,but the money has been deducted from my debit card and i have also got the payment receipt after transaction.When i call customer care they always say that their systems are down so the cannot provide any help.Please tell me where should i go now.

Never ever take a reliance digital connection. In case you have please do not try raising a reinstallation request.

I hold a connection with Reliance Big, with subscriber id as[protected]. When i moved to a new residence, i tried raising a request for reinstallation and was told by the customer care that their process is to raise an uninstallation request and once that is completed, then only i can raise a reinstallation request. In addition i need to recharge my account with Rs 350 before i can raise the request as well. So i raised an uninstallation request and then started the drama. There was no response from the reliance team for more than a week and then i uninstalled the full set myself. I raised a reinstallation request and thought that at least this time the company might respond properly. Then again there is no response. Now when i tell them to cancel my account and refund my money back, they give strange comments like they dont have a refund option.

Is Reliance taking customers for granted?

Dear Sir/Madam

This is to your kind notice that I am recharge my reliance digital TV. on dated 22nd Sept -2011.at 3 pm With Rs.241.00 reference no .5245934 and my smart card no.[protected].through [protected]@com and Payment ref: no CCA11IDZP388- and payment receipt by Avenues India Limited from my HDFC A/c but the amount not credit on my reliance digital TV A/c. till date . after that I have already send so many reminder to [protected]@paytm.com but there is no respond form your side or still date not showing any recharge a/c balance in my reliance big TV or not getting any refund .Already I am complaint 5times regarding same but no satisfy answer/solution getting from your side.
So please this is humble request with reminder to you, please short out this matter as soon as possible.Either recharge my reliance big TV or refund the same amount to my bank A/c.



Thanks & Regard


Sushant Kumar Mohanty

Smart Card No.[protected]

my dish has signal error after 12 oct. but custmare care says taht after 48 hours ur problem is remove but upto today my problem is not solve.

My reliance big TV account no is[protected]. I am constantly getting Smart card pairing error(108) and unable to view any channels from past 8days. I have raised a service request for the same[protected] and yet to receive any resolution for the same.

Dear Sir/Madam,

I have the reliance BIG TV connection at my home with smart card number "[protected]".
I monthly do the recharge of 300/-.
Recently I recently brought the new flat. I have removed the reliance dish from my old house & installed it at new home.
Everything working Fine..
I called reliance customer care (Salim Shaikh) & requested to change my address but they are saying to change the address they Will charge 350/- Rs.

I told them, there is nothing to reinstall, they still said they will charge 350/- (which is not expected as everything is installed)

I don't know why they can not change the communication address directly.

Please guide me to proceed further.

Rasul Nadaf.

Dear Sir,

This is with reference to the installation of Reliance Dish . Two Executives Ms.Rupa Roy([protected]) and Mr,Ratnadeep Dutta from APPCO Marketing (India) Pvt.Ltd. visited our premises at F-171, Nanakpura, New Delhi. on 8th September 2012.They offered us a scheme to installation of Reliance DTH under Pack Name Bronze. We paid a sum of Rs,2990/- vide cheque no. 794463 dt.08/09/2012. We were told that Installation will be done within 8-10 days. But till date it has not been installed.Moreover they are not responding to our calls also. With great difficulty I was able to get the number of the Engineer.Mr.Avishek([protected]).But the mobile is constantly switched off. My Customer Application Form No is [protected]. I had registered under the name Ms.Deepali Das. I have been trying to contact the Reliance Helpline also.But all in vain.


I regret to inform that inspite of making the payment I have not been provided the services and I have not got any co operation from the executive.If they are unable to provide me with the services kindly remburse my money and take action against the executives.Kindly let me know the status at the earliest.

Thanking you,

Deepali
[protected]

sub;[protected] ac no[protected]
name .;chavda nayansinh r
mob no;[protected]
mehsana gujarat

pls
respected sir
i am facing problem last 15days your bigdish tv service .iam alredt lonch complaint 2time 7/09/2012 to toadays till but not shall any problem so iam desison iam help goverment grahak takarar deparment my problem iam ur service use inwarranty period but charge ur tecnicle problem so my service stop so iam very unhappy & iam every month same recharge done but my service ur side to suspend so iam last time inform know iam help monday goverment of gujrat &legal process done iam tried ur service
& already wrong comitment ur custmr service centr 3team leader
priya medam tl
dilip tl
sachin dubey ,,,,, 3person wrong comitment iam un happy so iam mondeay all process legal goverment departmetn grahak takrar
my all req no
1 warrent req ;5sep2012 [protected]
2 warrenty charge comp;[protected] 7sep 2012 not solution today contunie problem& my service suspend u r side iam tried so help goverment& press

My smart card number is[protected]. I put Rs.2400 in my account and I have given service request to upgrade my connection to HD on 31/08/12. From customer care they promise me they will give me a new HD set top box with in 24 hours, and i got sms saying our technician will contact you soon.After 6 days technician changed my set top box.Old set top box he took. Technician gave a service request to get paired on 07/09/2012, and request number is[protected].So the set top box showing "error 102 your set top box is not paired with the smartcard".I call customer care on 9/09/12 they said our technical department is doing this kind of job and they are on leave wait for another 2 days after that they will fix it. I wait for 2 days nothing happened.I called again they said your service request is under process it will take 15 days to solve.I already paid for the channels till feb'13. Now I am not able to watch any channels.One of the worst service I ever seen my life.

HI,

I have one Reliance Big TV connection with this number Smart card Number:[protected]. On[protected] i had register one complaint in Customer care for no signal. But till take my issue not resolved by Reliance engg. Can someone please take some unnecessary step on it.

Thanks,
Sunil Soni
[protected]

Hi,

We have been relocated from Hdyerabad to Pune and in Hyderabad our connection was working fine. The world start falling when we asked there customer care to switch our connection to Pune. We took everything with us and since 27th Aug we are calling there customer care for installation.

A good thing is if a request not severed in two days it will be automatically closed. Customer is on the mercy of the call center people. Every-time they are asking us to raise a request again and other good thing is still they are charging you for the digital box service, so they are at a win win situation.

I recommend all not go with reliance big tv, here big is nothing but the pain which they give you. Even if you have gone,any time when are you relocating just throw your instrument and everything as its just a extra waste you are carrying with you.

--Vipin
SMART CARD NUMBER[protected].

My smart card number is[protected]. I put Rs.2400 in my account and I have given service request to upgrade my connection to HD on 31/08/12. From customer care they promise me they will give me a new HD set top box with in 24 hours, and i got sms saying our technician will contact you soon. After 2 days i call again they asked me another 24 hours to fix it.4 days now after my request no call from anyone.
Pls do the needful ASAP.

Hi, my smart card no is[protected]. I made four complaints related to the very poor signal quality. and every time it was told to me that "it will be resolved in next 48 hours."
First complaint - 4th Aug 2012,[protected] closed without any ACTION.
Second complaint - 11th Aug 2012,[protected] closed without any ACTION.
Third complaint - 16th Aug 2012,[protected] closed without any ACTION.
Fourth complaint - 18th Aug 2012,[protected] closed without any ACTION.

While complaining I had discussion with senior costomer executives - Mr. Yogesh, Mr Sachin and Mr Rahul. No one is able to solve the problem.

Very luckily one day I got the call from service engg Mr Nitesh ([protected]) and he told me "main aapko service nahi de sakta hu aap fir complain ker do".

It is not the right way to talk with the customers, please make them educated and SOLVE MY POOR SIGNAL QUALITY PROBLEM ASAP. I am still waiting for service.

Hi,
This is to let u know that my service are not working since 17th Aug,2012.The first complain was made on 17th aug, and the complain number is[protected] and it was told that it will be fixed in 24 hrs.several calls have been made after that but nothing has been done yet.even spoke to managers,they promise that i will get call back from the concerned team in the next two hrs but has not received any calls till now.

sir ..
i recharge my relience dth today i.e on 20 august 2012 in morning of amount 2784/- but my dth is nt recharge n my account shws d deduction of money .......plz hlp me out by re credicted d money as early as possible ..
waiting for ur response

a/c no.[protected] sbi

ref. no. CCA12HEDG186IGC3562432 TRANSFER TO [protected] AVENUES INDIA PRIVATE

name- tashu nanwal

i gave complaint on 11-Aug-12.
complaint number:[protected]

Setup box was not working, stops automatically every 10 min's. This is the new connection installed in March-12.

No one attended the complaint and the complaint/ case was closed. surprised by looking at the message that the case was resolved.

I spoke with customer care again today(16-Aug-12). and asked them to escalate. How come the request closed with out attending the issue.

let us see how it goes.

TV is not working since 15 days.

-Harish

SUBJECT--POOR SERVICE
Smart card no[protected]

Dear all

I'm unable to watch TV due to poor signal quality. I have already complained to customer care about this on 10th august (complain no[protected].
I don't get any call from your engineers not even from appointment and your company promises to resolve the problem in two days...
I am getting very worse services and I am very disappointed.


Thanks
Abhishek rai
[protected]

Hi,

We were paying Rs 298 from February 2011 towards our TV service with Reliance Big Tv. On 13th of August they have suspended our service telling that we need to Rs 460 toward the add on plans for English movie channels and for sports channels, were in these plans are a part of our South Gold pack of Rs296 with 182 channels. I have the online bill for last 7 months. In the past 7 months they have never suspended the service and now they are asking us to pay extra for the channels which are already included in our package to restore our service. What should I do? Why should I pay extra for add on channels which is included in our package? So kindle please help in resolving this issue. Reliance customer service is not helping at all.
Thank you,
Minu

I M SUBSCRIBED FOR ONE YEAR SUBSCRIPTION AND ALSO PURCHASED HD DVR SET TOP BOX ON JANUARY 2011 BUT STILL NOT ACTIVATED HD SERVICES AND SO MANY COMPLAINTS ARE MADE BUT STILL NOT ACTION TAKEN Y CUSTOMER CARE OF RELIANCE BIG TV COMPLIANTS NOS ARE 18459918,[protected],[protected] BUT THESE COMPLIANTS ARE AUTOMATICALLY CLOSED BY CUSTOMER CARE OF RELIANCE BIG TV STILL NO ACTION TAKEN. I M LOSS LOT OF MONEY AND LOT OF HARRESEMENT ARE MADE BY RELIANCE BIG TV BECAUSE I CONTACTED WITH CONSUMER COMPLIANTS IN FUTURE NO ANY ONE BOTHERED BY RELIANCE BIG TV PSE ISSUE FOR EARLY GIVEN MY DTH SERVICE PSE