Reliance Digital Tv — Setup box Not working

donepudh

from Bengaluru, Karnataka

Address:

Bangalore, Karnataka

i gave complaint on 11-Aug-12.
complaint number:[protected]

Setup box was not working, stops automatically every 10 min's. This is the new connection installed in March-12.

No one attended the complaint and the complaint/ case was closed. surprised by looking at the message that the case was resolved.

I spoke with customer care again today(16-Aug-12). and asked them to escalate. How come the request closed with out attending the issue.

let us see how it goes.

TV is not working since 15 days.

-Harish

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Comments

rsing69

from Delhi, Delhi

Reliance Digital TV — Not attending the complaint

I forwarded the complaint to Reliance Big Tv Customer Care on 2.04.2011.But till today ie 6.04.2011,the compolaint is not resolved.I talked to Five customer Care Executives along with Two Senior Executives,Who don't know how to handle the problems of the customers but they know how to deal only with the customers.
Instead the balance is being deducted daily.I feel that they need only the money but not the customer satisfaction.
Hope that they resolve the issue at the earliest.
Also hope that they may not get the time to resolve.

xs2rajnish

Reliance Digital — Not attending complaints

This is in conjunction to the other complaint I submitted re. Reliance Digital not getting my Voltas ACs installed. Apparently, I purchased two extended warranty coupons (No. 24304 and 24306) for both the ACs I bought and it has few leaflets giving discounts and offer on other items and services besides the usual warranty. There is one leaflet offering free service for any product and I am continously calling Reliance digital at the number provided[protected] since last 3 days to avail the same but no one cares to receive the calls. I am wondering what Quality of Service does Reliance publicises about. Being such a BIG brand in the market and carrying the name which implies "WE ARE RELIABLE", what is it truly offering?

This is simply a breach of contract as they have not been following the protocol. I appreciate some prompt action on this as they are fooling customers by charging heavily on these coupons.

Thanks & Regards,
Rajnish Talwar
[protected]

yogeshsahu

from Raipur, Chhattisgarh

regard!!!
YOGESH SAHU
RAIPUR C.G.

[protected]
[protected]

Respeceted,

I have just purchase one Beetel Mobile in which i have received 1 Digital Tv Coupon S.No :- [protected]. Coupon No :- [protected]. i have just also call to customer care for the attending my compalin but no one is coming to my place so please help me or guide me who will me give the service. When i just contact to toll free regarding my complain they are just saying that from your site engg just updated to us that you don't want the service. But i want the service so please again requesting you provide me your service...!!