Reliance BigTV Complaints & Reviews

I paid Rs.1490/- vide HDFC Bank Chq. no.064948, dated 3rd August 2011,
in favor of APPCO Marketing Pvt Ltd, to an executive named Ms.Saroj,
ph.no. [protected]. The next day i recieved a call from Reliance Big TV that the dish would be installed within 7 days.After getting no further action from that side, i sent e-mail abt the same to customer care on 11th August 2011.
The next day the executive called to say he would come to install the dish. The dish was installed finally on 12th August, yet the service has not been activated even after 24 hours, even though i am supposed to get the 1st month free.
Problem areas :- Their toll free customer care no [protected] has IVRS only, & the option is for i) an existing subscriber to punch in their card number, or
ii) a new customer to register for new connection. That's it. You cannot register any other complaint or talk to an exec. So you keep waiting.
BAD SERVICE.
Dr.Agarwal, Dwarka

A offer was given by appco groupndia for buing Reliance Big TV DTH will give you a 2 months free offer now within 17 days reliance asking for recharge. By this way they are cheating to customer.

Girish Paranjpe

Hi Sir,

I had a Reliance Big TV connection which I hadn't used for about 5 months. Last month I received a call from a person stating that He is from Reliance Big TV, since I am not using the Reliance Big TV, I can return the setup box, remote and smart card and get a refund of 1200/-. I denied it earlier, but after repeated perstering from the person, I decieded to give of the smart card, remote and setup box only with the assurance of getting the refund on time that is promised in 3 days.

But its about close to a month now, i still haven't recieved the refund. Please advise how to go about this.

I have the cancellation form in which details of me surrending the setup box, smart card and remote is given. at the back of the form, the person has written that he will provide me the refund in 3 days.

Can i lodge a police complaint if reliance does not response. Please advise

I can be reached at [protected].

The agent's contact number is :[protected]

hello Sir,

I have taken Reliance Big DTH connection in scheme of buy one get one free as i have two TV at my home
They said you will be paying 1.5 times recharge per month for both the TV, and minimum amount for one Rs. 127/- that means for both TV you will pay Rs. 255/- per month.
And in this scheme i got 3 months free TV recharge.
When after 3 months we recharge our TV we found we have two connections on which we will have to recharge it by Rs. 221/- per TV[protected]. I recharged my one TV and called the call center then for complain
they said they cant take any complain for this as you have recharged only one TV, if you want to complain against the sales manager then please recharge your both TV.

Afterwards on 6th aug 2011 my DTH was not working, i called at call center then they informed you dont have sufficient balance , when i asked y then they replied you have choosen 3 movies to watch n your balance was deducted so recharge i[censored] want to watch all channels, But we have never selected any movie to watch any day.

I again tried to complain against this but they again denied

So want you to take an appropriate action against Reliance Big DTH service

I have two connection which no. has[protected] and[protected]

Connection taken on name of : Mrs Poonam Watwani W/O Mr. Balram Watwani

First recharge done on : 20th July 2011

Try to complain on 21st Jul 2011 and 06th aug 2011

Sales manager : Ms. Kavita employee id 00842

Address Aashiyana 19 E sudama nagar


regards
Nutan Watwani
M [protected](D/O Mrs Poonam Watwani

TO WHOME IT MAY CONCERN

Dear Sir

We are a Reliance BIG TV Customer (SIM No.:[protected]. Our residence is relocated.
Person who installed our Dish Antenna, Mr. Arun, was informed about this. But he did not accept any further calls from us regarding installation at new residence. This pathetic response from Reliance was not expected.
Please take note of this complaint and send a person to install the Dish at the earliest.
Shailesh Ranade

Hi,

I have done an order from Home shop 18 about a mobile phone in which tv channels promotes this order and i have booked that by a con call, after placing that order(order no:[protected] Sub order no: 34525049, SKu code:16NO-BeetelGD405NITCF2, Product name: Beetel Dual sim mobile phone Qwerty keypad-GD405 with free Reliance Digital TV Connection worth Rs. 1590 with net price Rs.1899. this mobile phone contains a card Reliance Digital TV connection its totally free from the vendor but this card was not applicable in my city as the process that i have to call in reliance digital tv cc number and register my coupon number and also register city pin code before 31 july 2011 but their is no response for the same. and i feel cheeted about that product for free words listen.
Reliance digital tv customer care number : [protected] chargeable( about 100-150 rs charged for calling in this number their is no print for the same that it is chargeable) coupon serial number:[protected].
I have regularly calling in this particular number for activation of that product but their is no response from reliance side so please help me out for the same.

We are extremely unhappy with the service Home shop 18 provided to us and as per the initial response from them we are really uncomfortable and insecure to place a order from Home shop 18...

We would like to cancel the license with beetel product with Home shop 18 and would like to get atleast the money that we paid .Could you please help us to get justice.Please give us an immediate response as we are really frustrated by dealing with them and feel that we got cheated.

Thanks and regards
Shalabh & Vijeta Shrivastava
[protected]
Indore

Dear Sir,

I am a regular costumer of Reliance BIG TV, DTH service. I have recharged by account in the month of October'2010 for 1 year Platinum pack subscription and activated through their 24x7 costumer care.

Very surprisingly my services revoked on 18th July'2011 indicating that, insufficient balance in the account. After my regourus followups and emails, I got to know that, my account was running on monthly platinum subscription pack instead of 1 year Platinum pack in which there is a discount of 16%. Even I had never been informed about the changes made to my account.

Even after complaining, response is very weak and even no solution to the case is made and finally reported that nothing can be done by the company. To get the details of my account when I am trying to access my online account with BIG TV, and found service unavailable since 5 days.

Kindly help in this regard.

Thanking you,

Regards,

Sanjaya Kumar Panda

Note: The details of mail correspondence made with the company is attached below for your reference.

Message BodyDear Mr. Panda,

Thank you for contacting Reliance Customer Care.

We regret the inconvenience caused.

This is with reference to your e-mail regarding information of 12 months Platinum Pack.

Kindly note that in Long Duration Offer, after yearly subscription period your pack is converted in monthly basis and account is deducted on daily basis. So after recharging your account you need to write or call customer care for the activation of long duration pack with pack name and duration. We didn’t get any request for the same. So pack remained active in your account on monthly basis.

Also note that your accountd is suspended due to insufficient balance. We request you to recharge your account with Rs.359.43/-(Monthly rental Rs.352/- + Negative balance Rs.7.43/-) balance to avail the service.

We would be glad to support you at the earliest. We value your association with us and will do best to assist you.

Yours sincerely,

Gauri Paldhe
Customer Care
Reliance Digital TV
Reliance Big TV is now Reliance Digital TV.

In case you require any further details/clarifications, kindly contact through our website at www.reliancedigitaltv.com or by calling Customer Care number at[protected]Toll Free)/[protected](Chargeable), for Assam: [protected] (local charges applicable), for N/E States [protected] (local charges applicable) and for Jammu & Kashmir:[protected]local charges applicable) or email us at [protected]@reliancedigitaltv.com.

The information provided is based on prevailing terms and conditions of the company, which, are subject to change without prior notice. This electronic message transmission contains information from Reliance Digital TV, which is confidential or privileged and is intended to be for the use of the individual or entity named above only.


-----Original Message-----
From: sanjaya panda ([protected]@yahoo.com)
Date: Thursday, July 21, 2011 11:22 AM
To: [protected]@reliancedigitaltv.com ([protected]@reliancedigitaltv.com)
Subject: Re: Reference to your e-mail

Dear Sir,

With reference to my earlier mail and subsequent discussion had with you over telephone, I am very sorry to say that, neither I have got answer to my question nor got any gentle sollution to this. I again request you to activate my annual plantinum pack for which I had recharged my account. If, the monthly platinum pack is running in my account, then it is not my mistake and can strongly say that, its company's mistake and I am not going to bear for that.

Again I am questioning the same, that, how can a company change my account status from annual platinum pack to monthly platinum pack without my intimation/confirmation? If the company changed it to monthly pack, then why the platinum pack and not any other one? Who had given permission to the company to change at their own choice.

It's again my gentle and sincere request to activate my account immediately with annual platium pack and additionally, the company should count the days continuing without service.

Thanking you,
Regards,
Sanjaya Kumar Panda.




From: "[protected]@reliancedigitaltv.com" <[protected]@reliancedigitaltv.com>
To: sanjaya panda <[protected]@yahoo.com>
Sent: Thursday, 21 July 2011 12:09 AM
Subject: RE:'Reliance=[protected]' Reference to your e-mail

Dear Customer,

Thank you for contacting Reliance Customer Care.

This is in response to your e-mail and subsequent telephonic conversation had with you at 2:30 pm on [protected] regarding account issue.

We are deeply concerned to hear the feedback provided by you.

We treat each customer’s suggestion as a feedback to improve our DTH services.

Kindly note that for activation or deactiion of any package you need to give request at customer care.

As checked in our system monthly platinum pack at Rs.347/- has running in your account.

The company is actively working to improve service levels and your feedback has proved to be invaluable.

As one of our valued customer, your satisfaction is our primary concerns.

Yours sincerely,

Milind Sanas
Customer Care
Reliance Digital TV
Reliance Big TV is now Reliance Digital TV

In case you require any further details/clarifications, kindly contact through our website at www.reliancedigitaltv.com or by calling Customer Care number at[protected]Toll Free)/[protected](Chargeable), for Assam: [protected] (local charges applicable), for N/E States [protected] (local charges applicable) and for Jammu & Kashmir:[protected]local charges applicable) or email us at [protected]@reliancedigitaltv.com.

The information provided is based on prevailing terms and conditions of the company, which, are subject to change without prior notice. This electronic message transmission contains information from Reliance Digital TV, which is confidential or privileged and is intended to be for the use of the individual or entity named above only.

-----Original Message----- From: sanjaya panda ([protected]@yahoo.com) Date: Wednesday, July 20, 2011 10:48 AM To: [protected]@reliancedigitaltv.com ([protected]@reliancedigitaltv.com) Subject: Re: Reference to your e-mail

Dear Sir/Madam,

Please find below the details.

Smart Card No.[protected]
Name : Sanjaya Kumar Panda
Contact No.[protected]

Thanking you,
Regards,
Sanjaya Kumar Panda.
From: "[protected]@reliancedigitaltv.com" <[protected]@reliancedigitaltv.com>
To: sanjaya panda <[protected]@yahoo.com>
Sent: Tuesday, 19 July 2011 11:08 PM
Subject: RE:'Reliance=[protected]' Reference to your e-mail

Dear Mr. Panda,

Thank you for contacting Reliance Customer Care.

We regret the inconvenience caused.

This is with reference to your e-mail regarding Reliance Digital TV services. We are deeply concerned to hear the feedback provided by you.

We treat each customer’s suggestion as a feedback to improve our DTH services.

In order to assist you better, kindly revert with 12 digits Smart Card Number and alternate contact number.

The company is actively working to improve service levels and your feedback has proved to be invaluable.

As one of our valued customer, your satisfaction is our primary concerns.

Yours sincerely,

Narendra Patle
Customer Care
Reliance Digital TV
Reliance Big TV is now Reliance Digital TV

In case you require any further details/clarifications, kindly contact through our website at www.reliancedigitaltv.com or by calling Customer Care number at[protected]Toll Free)/[protected](Chargeable), for Assam: [protected] (local charges applicable), for N/E States [protected] (local charges applicable) and for Jammu & Kashmir:[protected]local charges applicable) or e-mail us at [protected]@reliancedigitaltv.com.

The information provided is based on prevailing terms and conditions of the company, which, are subject to change without prior notice. This electronic message transmission contains information from Reliance Digital TV, which is confidential or privileged and is intended to be for the use of the individual or entity named above only.



-----Original Message----- From: sanjaya panda ([protected]@yahoo.com) Date: Tuesday, July 19, 2011 06:55 PM To: [protected]@reliancedigitaltv.com ([protected]@reliancedigitaltv.com) Subject: Unauthenticated services being offered.

Dear Sir,
I would like to draw your kind attention to the following points, which I feel are very important and expects you a favourable resolution of the same as soon as possible.
I am the BIG TV costumer since last 3 years and always recharging my account with long term platinum pack of 1 year. Even in October of last year, I have recharged my account with the same pack. Very surprisingly, my services have been revoked since 18th July’2011, indicating no balance in the account... The same has been communicated and discussed with your costumer care executives, and was informed that, the account is going on monthly/daily basis plans and therefore the balance has been forfeited. I have decided to write to you hoping a favourable solution to this and hope my account will be activated with the Platinum pack and to the period, that was selected at the time of opting.
I feel very harassing and embarrassing every time I deal with customer services and the procedure of recharging and complaints. In this busy world, where nobody have a single minute time to spend worthless, the Company like Reliance should offer value added, handy and transparent services to save costumer’s time. As I have got the opportunity to write few of my obligations towards your Company services, being a well wisher, I would like to express my valuable suggestions for your Companies betterment and reputation.
1. The company is offering online recharge facility.
Suggestion: It’s good that, the company is offering online recharging facility, but there is not the facility to select the specific pack directly at the time of recharging. Company is forcing costumers to call costumer care after recharging to get the pack activated, in which, miscommunication may happen as I am suffering as stated above.
2. The company is offering 24 hour costumer care facility.
Suggestion: It’s good that, the company is offering 24 hour costumer care service but is through call centers, who are in practical acting like recording machines and unable to resolve any serious issues like financial matters, costumer grievances etc. The company should form a team of costumer grievance cell for rapid resolution of the grievances. In such way, costumers will become satisfied and help the company’s reputation grow up.
Hoping for a immediate reply and resolution,

Thanking you,
Regards,
Sanjaya Kumar Panda.

Hi,

We have taken Reliance big tv connection and from the moment the connection was taken, we are charged extra money than the required.

Please take necessary strict action against the Company.

For more details needed, please contact [protected].

Thank you,
Anil Kumar Goel

Dear Sir

I Kaliprasad Mohanty Smart Card Number[protected]
I was Recharge my Account Bronje Pack Rs 1500 on date 9th November 2010 but now Channel is not comming so please send Technician
for Solve this Problems.

Thanking you

Best & Regards

Kaliprasad Mohanty
4 Urja Bunglow Motera
Sabarmati Ahmedabad
Gujrat India 380005
GSM-[protected]
Res[protected]

el

When it rains Reliance Digital Big TV (formerly Reliance Big TV) signal gets lost and comes back after few minutes. For last 2-3 days I am continuously getting signal lost message. There is not physical connection problem. When contacted customer care I was told that it is hardware problem at consumaer end and they shall be sending their service engineer to check and they shall be charging Rs. 175.
How justified is this when consumer is at no fault for this signal lost.

Sharbaroop

I PURCHASED RELIANCE BIG TV ON[protected],THE MARKETINGEXE SAID ALL CHANNELS ARE HD BUT HE HAS LIED,LATER THE PERSON WHO GAVE CONNECTION(MATA COMMUNICATIONS)ENGINEER AKRAM DID NOT PROVIDE HDMI CABLE AS PROMISED NOR EVER CALLED BACK AND NO CALLS FROM CUSTOMER CARE THE CLARITY IS WORST THAN NORMAL SETUP BOX AFTER ONE MONTH I CAME TO KNOW THAT THE NORMAL AV/VIDEO WIRE WAS PROVIDED TO ME AND NOT HDMI CABLE THE AFTER LODGED 10 COMPLAINTS WITH CUSTOMER CARE OF RELIANCE DIGITAL TV FROM[protected] ON WARDS BUT TILL DATE NO BODY RESOLVED THE PROBLEM TO LODGED A COMPLAINT YOU NEED TO STICK TO YOUR CELL FOR ATLEAST AN HOUR ,FINALLY THEY SAY YOU TALK TO OUR SUPERVISOR BUT ARTER WAITING FOR HALF AN HOUR NOBODY TALKS THE CALL,THE HDMI CABLES ARE SOLD IN MARKET BY THEIR ENGINEERS,I AM PLANNING TO GO TO COSUMER FORUM

one marketing executive mr rahul deshmukh came from appco markting ltd,which is working under reliance
big tv.i gave AXIS check 1490/- account pay. He told me 7 days. They drawn amount. 15 days over Stll I m not getting connection
I think U r cheating

I m suffering from mental fatigue. U tell me what to do? shall i make police complaint?
shailendra
kolhapur
[protected]
[protected]

Hello,
My DTH User ID:[protected]
My Reliance Big TV connection had been working fine for the last 2 and 3 months.
during the last month an engineer called from your side to migrate and realign the dish towards a new satellite.
i cant see any Chanel but balance deduct from my account.
I lodged a complain . Which was closed automatically without a call coming from your side.
When I called customer support but they will not resolve my problem they says that i has been refreshed your Chanel u can see after some time .

my contact number : [protected]

I G.Dinesh kumar, is existing customer of Reliance Big TV having smart card number [protected]. I had recharged my TV connection for one year on[protected]. On Wednesday[protected] from 7.30 pm onwards the telecast has been stopped, at 8.00 pm I spoke to consumer care and he said that I have minus balance of Rs.152.97. He said that on my complaint in October 2010. they have serviced my set of box and the charges were Rs.175. I informed him that no service has been made and register a complaint for refund, he told that our retention department is opened from 6.00 am to 8.00 pm, hence you call tomorrow.



On[protected] at 12.00 pm I registered a complaint no.[protected] regarding non service and refund of Rs.175 in my account. She informed me that after one hour the service will be activated and the complaint shall be solved within in 2 days and at 6.00 pm I contacted and was informed that the service will be activated at the earliest.



On[protected] at 3.45 pm I received a call from reliance big TV (phone no. [protected]) saying that my recharge is nil from[protected] and would you like to recharge. I asked about my complaint she told contact customer care. My recharge expires on[protected] but they are simply harassing me by stopping the service. Hence I request your kind selves to take appropriate action against Reliance Big TV and control them not to harass customer like me for no reason and oblige.



From:

G.Dinesh kumar

#27,Narasimha Jois Lane,

Nagrathpet Cross,

Bangalore-560002

Mob:[protected].

Name: Musarat Kazi

My Smat card no[protected]

Sir,

This is to inform you that i have purchase Big TV (Reliance) Dish 14 months before with one yea warranty. But on 30th May 11 i received the minor problem and the problem is that in my display is been changed in Black and white. I logged a complain to Big tv. Complaint no[protected]. The engg came to my place and resolved the problem and he charged nearly 200rs and i asked him for receipt so he said that " We dont have receipt so will deduct it from your Dish balance amount which i recharged for one year" and after few days the network was completely gone. Since i was out of town i have complaint on 17th june 11. Complaint no[protected]. The engg came on 18th june and they changed the setup box and charged me again 500rs and i asked for receipt and they said we dont have, we wil deduct from your account and suddenly yesterday they disconnect my connection and when i asked they are saying that 700 rs are deductted from your account so we disconnected your connection.

Please help me to resolve this problem

IN THE MONTH OF APRIL I HAD GIVEN COMPLAINT ON RELIANCE DISH TV CUSTOMER CARE THAT MY REMOTE CONTROL DEVICE IS NOT WORKING. THEY FORWARDED MY COMPLAINT TO LOCAL SERVICE ENGINEER OF THEIRS. AFTER THAT THEIR SERVICE ENGINEER TO WHOM YOU HAD REFERRED THE COMPLAINT HAD GIVEN ME TELEPHONIC CALL THAT , AT PRESENT THE LOCAL AGENCY COULD NOT ACCESS ME I SHOULD COLLECT REMOTE CONTROL FROM LOCAL BIG TV DEALER AT AMLA MP. BY PAYING CASH. I ALSO ENQUIRED FROM THE SERVICE ENGINEER THAT IF I PURCHASED THE REMOTE CONTROL FROM THE LOCAL DEALER THE COST OF THE REMOTE CONTROL WOULD ALSO BE RECOVERED BY THE RELIANCE DIGITIAL COMPANY , BUT THE SERVICE ENGINEER ASSURED ME THAT THE SAME WOULD BE REIMBURSED BY THE COMPANY. SO I PURCHASED THE REMOTE CONTROL DEVICE FROM LOCAL SHOP BY PAYING RS. 225 . THE NEXT DAY RELIANCE DIGITAL TV HAS DEDUCTED RS. 250 FOR THE COST OF THE REMOTE CONTROL, STATING THAT THE REMOTE CONTROL HAS BEEN PROVIDED BY THE SERVICE ENGINEER. AS A MATTER OF FACT NEITHER THE SERVICE ENGINEER HAS TILL TO DATE SEEN MY HOUSE NOR VISITIED ME , AND AS PER YOUR SERVICE ENGINEERS TELEPHONIC CONVERSATION I PURCHASED THE REMOTE. ALSO THERE IS NO PROOF OF REMOTE CONTROL DELIVERY WITH THE SERVICE ENGINEER THAT HE HAS GIVEN ME REMOTE CONTROL THAT HE HAS REPLACED MY REMOTE CONTROL DEVICE. I CANT UNDERSTAND FOR WHAT REASONS THE COMPANY HAS DEBITED MY AMOUNT.IN THIS WAY THE COMPANY HAS DUPED THE CUSTOMER AND WHENVER I MAKE COMPLAINT TO THEIR TOLL FREE NOS. THE CUSTOMER CARE REPRESENTATIVES REPLY THAT THEIR SERVICE ENGINEER IS TRUE AND MY COMPLAINT IS CLOSED.
THE CUSTOMER IS DUPED BY THE SERVICE ENGINEER AND THE BIG TV / RELIANCE DIGITAL TV.
PLEASE HELP ME OUT IN GETTING MY AMOUNT BACK.
THANKING YOU
YOURS SINCERELY
PANKAJ PATHAK
MOBILE NO. [protected]

I have taken reliance digital TV connection in Gurgaon vide connection number[protected], in the month of April i have been transferred to Kolkata. I contacted to Reliance customer care for the installation of Big TV in Kolkata. The Customer care instructed me to deposite Rs. 350 against the installation & further the plan charges as per the requirements. Finally on 30/05/2011, I have deposited Rs. 700 into my account & made a complaint to Customer care for the installation. Till date the Big TV has not been installed & mean while they have charged Rs 175 two times as a technical fault. The situation at the Reliance digital TV customer care is very pathetic & they every time use to have new complaint registration without having any solution.

I want a very strict action against the reliance digital TV for harassing a customer and kept away since a very long from entertainment world to me & my family.

I am using reliance big tv DTH services for more that one and a half year. I have paid for one year subscription of base pack and a regional pack. But two days the channels I bought were not visible. So after waiting for a day I have recharged the account with Rs 1400.
Still the channels were not visible.
I have tried to call the customer care yesterday. I have tried for more than 2 hours to get a person on call. I had to listen to the reliance music and the computer lady for all these time. Today also I have tried around 2 hours ..
At last I got a person on call, appreciating my luck I have talked to the person about my complaints to the person.
But the executive is so novice and arrogant. He made me feel that "NEVER CALL RELIANCE DIGITAL TV"!!!! He talked so arrogant and the information provided was incomplete. I have seen such arrogance in some government offices in Kerala before. According to him, I have to get to Jail soon because I have recharged the account !!!!..
I had similar experience with reliance big TV earlier as well.
In my view point, Reliance digital TV are not showing the value of the brand "RELIANCE"....
My big tv subscription number is[protected]

Complain no.[protected], my big tv ID no.[protected] is all day problem, balance insufficient, cabal extra charge, system problem

recharge date 07.06.2011 200.00 se recharge kiya the, lakin my tv 16.05.2011 ko problum ko solve kiya gaya, 05.06.2011 ko fir tv balance insufisicent ka problum ho gaya hai
coustomer care me complain karne per 10 munit ka time de kar 7 din lagata hai.
Mujhe reliance big tv ko nahi rakhna chahata hu. Mujhe bar bar problum ka sikar hona par raha hai. Mai tang aa gaya hu mujhe mera rupya wapas chahiya.

I have a reliance big tv sattelite DTH connection in my house,recently i activated
one topup channel sony max on april12 and yesterday i called the reliance biv customer care to cancel the above mentioned channel from my subscription. That peoples give they cant cancel it now you want to call on jul 12 to cancel this pack, If they are saying june 12 its quite natural but they told that you want to take for three months. This Message is not given me when the activation process take place. I think this is a cheating business where reliance is doing to catch these channels money for additional 2 months from all cricket fans. I want to cancel the channel from my subscription or they want to give me my money back to my account