Reliance BigTV Complaints & Reviews

Television — Service

I have brought 21' TV and it had some problems after few years of operation. I have given the complaint on 29th October 2008 in Chennai - Ashok Nagar branch. I have been calling them regularly and every day, they tell that, they will be attending today and till today evening thre was no pesponse. I am very un happy. Almost all my home items are with Philips.

If I didn't get proper service by tomorrow, I have decided not to buy any of the philips items and will pass on this email to all my friends and my all of my known companies. If possible I will give a big complaint in the news paper too and also planning to go to consumer court. My Uncle is an advocate.

I hope you will do the need ful at the earliest.

Regards,

J.Gladstone Evans.

BIG TV — charging not according to service

Dear sir
Im from Roorkee nama is kiran kant kothari My complaint is if we are watching Big TV why sould we pay that long duration Advertisement
on That TV , why sould we pay for that( ADVERTISENENT)
200 Rs coupen is vailid for 21 DAYS and cable man is charging 100
Rs. for all channals in my area. really Dhiru bhai ambni son s are
going karlo duniya mutthi main.
reply me plaese.my phone is:[protected],

dear sir i am m.sekar from st.thomas mount, chennai600016, tamilnadu.as i had lost my reliance big tv smart card in regard of that we had called bigtv customer care they said that you recharge with 400rs then our engineer will contact you in next 48 hours as we gave our complaint on 11/1/2011but till today upto date 17/1/2011 no your engineer contacted us till that we had called per day more than 13calls but no response from your side now we had a feel that why we had put this relinace bigtv connection really its waste?sir we request you to kindly take immediate neccesary action and resolve our connection sir.

Reliance Digital TV — Unwanted Services

I hv a reliance digital tv last two years.Two week ago i had conversation with CCE of reliance Digital tv to refresh my card but instead of helping me he spoke to me very rudely when i ask to transfer the call to his supervisor he disconected the call and activated lot o[censored]nwanted packs of chanels that i did'nt requested.Then i again called the CC to deactivate my unwanted packs.They are saying that they are not going to deactivate it before specified period.So due to this my services r interupted and my monthly rental increased very much.

So kindly help me to sue them.

Yours Faithfully

Pramod Kumar
[protected]

Reliance Digital TV — chitting of recharging

i tiwari sn customer no.[protected].this month i recharged 600 Rs.but discnnect channels why? now i want return my security money & disconnect my DTH connection.That's all.otherwise no taken action from your side than i can go judicial.this is for your information.

Reliance Big TV — Poorest customer care and Set top box

Reliance gets money well in advance for 1 year but their Set top box is awfully poor. It keeps on hanging and becomes in operatable. It is damn slow (comparing to other DTH services).
The Customer care is a BIG JOKE. They say they will need 48 hours for rectifying the issue and after that if you follow up it takes another 48 hrs and it goes on and on and on.
I am using it for 2 months and 4 days per month it goes off!! I have lodged 8 complaints already though i had 2 problems.

If Reliance doesn't look into this they are going to get out of the business ASAP.

TATA SKY is far far better!!

sm.no.[protected] sankar com no 81885612 com no[2]82321914 ins date[protected] no found chanal only one chanal without subcribe chanalis comimg please

Still no contact made...pls escalate this to higher level...i need this to be resolved immediately

It's has been already 3 weeks since we have raised a complaint on phone.
It's the worst experience that we are facing from your customer care centre.
And we are be charged without providing service for 3 weeks, what's the alternative for this ?

Dear Customer,

We have tried calling you on the given number but we were unable to reach you, Please provide with any of your alternate number if issue still persist.

Regards,

RDTVcare

on which number have you tried calling?

Pls call on [protected]

not refunding money

Smart card no.[protected].not refunding 525 rupees after one month

Not attended complaint after 48 hours

Finally after 2 days of continuously calling, my complaint is registered with reliance digital tv. But they say it'll be attended in another 2 days. Extremely hopeless service.

connection problem

sir, my id:[protected] my expiry date 01/01/2015 but but disconnected 25/12/2014. what was the reason of disconnection please inform me my mobile no, [protected]

Reliance — EXTRA CHARGE

MY NAME IS BHAVNA GUPTA I BOUGHT A INTERNET USB MODEM CONNECTION FROM RELIANCE AND MY USAGE IS VERY LOW BUT THE COMPANY CHARGED APPROXIMATE 1800 RUPEES PER MONTH.I HAVE CHANGED MY PLAN ALSO.BUT THEY GENERATE THE SAME BILL .

Reliance Big TV — Big TV - incorrect offer

Big tv is really a fraud case. I took a subscription of 4990 and i came to know 2490 pack is active for me after 3 months. After many complaints, they close the complaints without any relevant information. Reliance started big TV to cheat people after reliance mobile. Nobody has responsibility towards customers in Reliance. Please don’t go for Big TV. Following are the complaint details

[protected] 86317208


86772754

[protected] incorrect offer -- vikram

[protected] incorrect offer -- safir


Following is the smart card number[protected]

Thanks,
Chaitanya

Reliance Big TV — incorrect offer

Big tv is really a fraud case. I took a subscription of 4990 and i came to know 2490 pack is active for me after 3 months. After many complaints, they close the complaints without any relevant information. Reliance started big TV to cheat people after reliance mobile. Nobody has responsibility towards customers in Reliance. Please don’t go for Big TV. My smart card number is[protected]

I too have been facing real issues with Reliance Bigtv. I am going to file the case before consumer form on thursday. I can guide you how get the compensation for your mental torture you undergo with them.

Thanks

G.V.MANALAN

Reliance Big TV — WRONG REGISTRATION OF ADDRESS

I purchased a ONIDA TV on OCT 09 with it RELIANCE BIG TV was free.I registered with reliance ,a serial no. of free coupon given by the shop.But after month on query customer care informed that you address is written as 338/S,bhatti-vihar,rajendra nagar(w),gorakhnath road,gorakhpur Patna but whereas Patna has wrongly added.till the date it is not installed even after no of complaints with senior officials

I too had a very bitter experience with the customer care centre. The Customer care centre which is taking request from the customer for new installation, upgradation of set box etc. does not know whether required stock available to execute these orders. They are blindly taking the request from the customers and asking them to credit the amount for the upgradation. I've lodged a request for HD upgradation on 6th April, but till today it is pending & no action has been taken...Could anyone suggest me a way out?? This Reliance Big TV literally cheating the customer.

Further to my earlier mail, I'd like to bring to the notice of forum that the help desk at Reliance Big TV, which seems to be the next higher step to the customer problems, has their unique way of justifying their delays..When I spoke to a lady at help desk today, she was telling the story that since March is the month for stock verification etc. we are not able to execute the orders, when I asked for cancellation of my request, she agreed but donot want to refund the amount which I credited in their account for the upgradation. This is totally unaccetable...

channel missing

we are not getting several channels on reliance bigtv since last 2 days.we are getting only star plus a fewhindi channels and only malayalam news channels.

Reliance Big TV not working since last one week.

Sir, I have got Reliance Big TV. Since last one week, it has stopped working due to some error. Please restart my BIG TV urgently. My big TV card No. is[protected]

TVS — no response

sir i have done my bike work on 18/2/2010.after that 1 month over my bike has coming problem reguraly .and my back side break is not working and also there is gear prblem .they r saying engine problem but i told them my bike is under warranty.so than also they r not taking my complaint.8 monts r over. i am giving complaint but no one help me i complaint to the tvs motors company they tell me they will come and see but they not come and i am waiting for there call no response i am having a bill of done work pls help me sir i request u pls sir .i also call to campany they r also not helping they telling they will come here and solve the problem but no one come.plsssss sir help me

reliance/digital tv — no response

Sir ,
I was submitted my digital tv at 22/04/2008 . and there was a promise from your company to gave that digital tv or provide that DTH at our home. But no one came at our home to fix up that DTH.
And, i was also submitted many complains for this , but no responce every time .... my complain date is 30/05/2011. and i was satisfied by Mohsin Shaikh that we will get our DTH soon.
i was complaind second time at 01/06/2011 . and i was again satisfied by an employee ... but again there is no responce ...
please provide our DTH as soon as posible ....
thank you ...

NAME:Satinder pal Singh

Reliance Digital TV — no response

dear sir
i am using reliance digital TV from one year,
from 1 week i have a problem in my dish TV,
i complaint to customer care 5 times,just they r saying in 48 hours our ISP is going to visit your place but till now no one is here to check my dish TV,
i complaint on[protected] today is[protected],till now no one has visit to my place,my complaint no [protected] and my smart card no[protected],

so i am requesting to you sir please send a executive to my place to sought out my problem as soon as possible,and take a immediate action on those people who attend my call and didn't gave any response,
my mobile no=[protected]


THANKING YOU
MOHAMMED KHALEEL AHMED,
.

dear sir
i am using reliance digital TV from one month(12th april 2012),
from 1 month have a problem in my dish TV,
i complaint to customer care multiple times, just they r saying in 48 hours our ISP is going to visit your place but till now no one is here to check my dish TV,
i complaint on[protected] today is[protected], till now no one has visit to my place, my complaint no 201 050 37 dated 12/05/12 and[protected] dated 14/05/2012 and my smart card no[protected]

so i am requesting to you sir please send a executive to my place to sort out my problem as soon as possible, and take a immediate action on those people who attend my call and didn't gave any response,
my mobile no= [protected]

My smart card number:[protected]

I am reliance digital TV (previously Big TV) customer for the last four years. I am unable to view channels. Continuously getting Error 400 ) weather in greater noida is absolutely clear & sunny. I am trying to contact the customer service for the last four days but I didn't get any response .Disappointed that I have to voice my concern in a open platform like this. Is there a way to reach out to The concerned? If someone from Reliance is noticing this, please reply.


Ajay kumar
complaint no[protected]
mo.no-[protected]
house no- J-155 beta-II greater noida.

Plan not Changed yet

I have recharge my AC[protected] on 04-Mar-2015, Amount 1260, Transaction Number E[protected]. For 4 months Gold Plan. But still old plan is comming, please check and update my plan. regards Sughosh Kumar

I have purchased a Reliance digital TV in June 2012. From that time to 06/04/2013 it was working well. On 07/04/2013 (Sunday) it stopped working and then I complained to customer care (NUMBER [protected]) about the same and they told that it will be resolved within 48 hours and gave me a complaint number i.e.[protected] dated 07/04/2013 (Sunday).
The next day i.e. on 08/04/2013(Monday) I got a call from a number [protected], the person speaking told me that he is from the reliance service team and asked me about the problem. After I told him all the details about the problem he replied me that my set top box has to be replaced and as it is still under warranty period I will not have to pay any amount. I then asked him that when will he come to replace the same? He replied that presently there is no set top box is available with them. They are expecting that within 2-3 days they may get set top boxes and then they will call me and replace the same.
On 11/04/2013 (Thursday) I got a call from a number [protected] at 1230 hrs and they told that the set top box is available with them and they will come to replace it on the same day within 1600hrs. But as I was out for some work on that day so I was unavailable at home and my family was also out of town at that point of time. As I told them to come on the next day i.e. on 12/04/2013(Friday), they advised me that for that I have to lodge a complaint again on the next day as they are going to close my complaint on that very day.
Then again on 13/04/2013(Saturday) I complained to customer care (NUMBER [protected]) about the same and they told that it will be resolved within 14/04/2013(Sunday), and gave me a complain number i.e.[protected] dated 13/04/2013 (Saturday).
Then on Sunday i.e. 14/04/2013 at 1100 hrs I called on the number +[protected] and asked the person that when will he be able to come at my residence and change my set top box? The person over the phone replied me that they still do not have any set top box available with them and he cannot assure me that when will it be available to them. I then again called the customer care (NUMBER [protected]) & informed them about the same. They told me that its nothing to worry they will take care of the matter and will try to resolve the matter within 14/04/2013 or on 15/04/2013 the problem will be resolved at any cost.
After that the problem was not resolved on 15/04/2013. On 16/04/2013 at 1100hrs when I called on the number +[protected] and asked about the status he replied me that it will take 15-30 days or more to resolve the problem.
Then at 1400 hours I was talking with one of friend who told me that he have asked to customer care (NUMBER [protected]) for a new connection, and they have advised that he will get a new connection on that very day i.e. 16/04/2013 within 1700 hours.

Then again at 1900 hours I called to customer care (NUMBER [protected]) and spoke to Mr.Farooq about the problem who in turn told me that it is not his problem and I may have to wait for more than a month.
From that day (16/04/2013) onwards I am regularly calling on the customer care (NUMBER [protected]) & informing them about the same till today i.e. 19/04/2013 and still the problem is not resolved and the customer care people are telling me that they will try to resolve the issue quickly but cannot give me a definite time frame.
So sir my problem lies here that such a big reputed company like Reliance do tell lies to his customer and do not take care of his customers then how can we survive
So please take care of the matter and get it resolved if possible.
My Details are as below.
Name – Ayan Bhattacharya
Mobile- +91-[protected]
RELIANCE DIGITAL TV SMART CARD NO.[protected]

I am using reliance big tv since 2 years, it was working fine, but past 5 days its not working properly
i complaint to customer care[protected], they are answering irresponsibly, our technician will come today morning, today evening, today night like that, am really fed up with all these things .
So please take care of the matter and get it resolved if possible.
My Details are as below.

Name - Chetanrajurs. H
Mobile - [protected]
RELIANCE DIGITAL TV SMART CARD NO.[protected]

BIG TV — Poor Customer Service

Hi,

I had called reliance Big TV customer care 10 times to get my complaint resolved. My Big TV remote is not working since June 8th 2011. Its a big fraud business. They will call us to recharge ur account but if we register a complaint..nobody is there to attend it. I think they dont have any service team. Mr. Ambani..feel shame on you...when you will stop this cheating....

Dont buy BIg tv they are the most worst DTH service in INDIA.

Regards

Rijo[protected]

yaa it is 100% right. Good quality but no service in A.P. also in our Guntur we also taken this connection, but several times repair and showing signal problem. Only one repair boy is there and he will come 3 or 4 days later to correct after our calling. Big Tv persons need service points and servicemen and they must give free service also. Everytime the boy is charging. Pity to our colleagur customers.
akash ap

Dear Customer,

As per your telephonic with our customer service associate, we wish to affirm that your aforesaid concern has been discussed and resolved to your satisfaction.

Cheers,

RCOM Care

BIG TV — SET TOP BOX

HI
FEBRUARI-11 KO BIGTV KI COMPLAIN ABHI TAK PURI NAHI HUI AUR MERE 300 RS BUGTV WALE KHA GAYE....

KUNJAN VIRANI
[protected]
[protected]@REDIFFMAIL.COM

I Avinash kumar Sharma resident of 12-Block, house number 244, lodhi colony new Delhi 11003 have issues with service and commitment from Reliance Big TV. This is in continuation of my request to replace my Set top Box dated 9/5/2013 *complaint number[protected]. I have been using your connection for more than 2.7 years now. But now it seems that no one is responding to my problem sincerely.

I got a call from Big TV stating that they don’t have Set top box (which I was OK to Pay for) in Stock and they don’t know when it will be available. To verify the same I asked my friend to call them for installation of new connection and found that Set top box was available.

This was very surprising and shocking to know, why a trust factor between service provider and a customer got broken. I request you to please send someone to take care of this, else I would have no option but to get my connection changed to other service provider. Believe me I am not ready to change my connection from Big TV, and neither I am interested to get my reimbursement of advance payment, But in these condition I am just looking from support from Reliance Big TV Support Team. You may reach me on my mobile [protected] or respond on same email id for further queries.

If you are not the correct recipient, I request you please forward my request to correct person.

Regards
Deepak Kumar Sharma
Mobile : [protected]
Address : 12-Block, house number 244, lodhi colony new Delhi 11003
Last Complaint Number :[protected]
Customer Name : Avinash Kumar Sharma
Customer Number :[protected]

Reliance Big TV Services — Faulty Services with No Viewership Availability

1.It is with regret and frustration that I have to inform you of my experience in dealing with Reliance Big TV service and representatives regarding several technical glitches and customer service issues since subscribing to your new DTH service.

2. For your reference, my Account ID is[protected], and the
most recent complaint I have filed is No 82729828 dated
11-dec-08. Since this service was installed at my residence,
I have been unable to utilize the complete range of channels
or programs being promised as part of the package. The
service reception has been very poor and the channels that I
can access have been disappearing at random intervals,
leading to very poor experience with your service quality.Presently I am not able to view any channels.

3.The customer service representatives have been very poorly
equipped to handle complaints, many times the calls to your
toll free number go unanswered and your reps have been
promising that engineers will come onsite within 48 hrs to
resolve the issue but no one has turned up till date to look
into these problems.

4. As a last resort, I am sending this email to your relevant
customer service departments and forward to Reliance senior
management. If my complaints cannot be addressed in the next
24 hours, please refund my subscription deposit and
disconnect this service. I am also actively considering
filing a complaint with Consumer Redressal Forum, TRAI,
Local Media etc and seek their aid to pursue this matter
through resolution.

5. Look forward to next steps and quick resolution.

Regards,
Col AK Shrivastava (Retd)
[protected]

BIG TV — Improper installation

I purchased big tv in feb, 09.the dish was installed by there representative on a wooden block and was placed on floor in front of house, with some heavy stones on it, against my wish.and i was told that he dosnt have drill so he cant place it on roof top, but he will return in a week and place it on roof top.til then me dish gets disturbed each day and i have 2 c only there msg of no signal.after continuous complaints the dish is till now not installed at appropriate place..where should i go now...

I purchased big tv in feb, 09.the dish was installed by there representative on a wooden block and was placed on floor in front of house, with some heavy stones on it, against my wish.and i was told that he dosnt have drill so he cant place it on roof top, but he will return in a week and place it on roof top.til then me dish gets disturbed each day and i have 2 c only there msg of no signal.after continuous complaints the dish is till now not installed at appropriate place..where should i go now...

BIG TV — so many complaint

Smart Card ID :_[protected],


BIG TV Services are working 24 day only for taking mony from consumers, either by Phone, internet, when ever i want to recharg there services are properly work,

but when we want to activation/deactivation, they never work.

customer care service exeutive not satisfy to me.

there web site: offer Starter pack-3 ( 125 Channal ) there customer care said only 100 channal,
Max Pack ( 134 channal ) there exectuvie said its only 125 channals,

i send so many email to [protected]@bigtv.co.in, no reply come.

yester day they have deactivate my services, and now i am send so many email, but they have no reply.

what is good service of big tv when you recharge they work 24 housr, if you want to other services they are get out.

Thanks

Neeraj gupta

Dear sir,
This is to be inform you that i am not reliance big tv customer .I get a message periodically on mob no. [protected] from smart card no.[protected].please deactivate this unwanted messages as soon as possible.

Thanks & Regards
Naveen Garg
Panipat, Haryana
[protected], [protected]

Reliance Big TV — Set up box malfunction

WORST PRODUCT QUALITY AND AFTER SALES SERVICE.
NO COMMITMENTS with CUSTOMERS
RELIANCE IS LOWEST AT PRICE AND ALSO WITH PRODUCT QUALITY AND SERVICE
WILL NEVER BYE OR RECOMMEND TO BYE RELIANCE PRODUCT IN MY LIFE.

Reliance Big TV — Improper Installation of Disc

Sub.:- Complaint regarding Improper Installation of Big TV Disc and charges thereof.


It is stated that I am a customer in your esteemed unit since 13/03/2010. I am dealing with a lot of problems so far as enjoying of different channels through your installed disc is concerned. Time and again, I have complained to your Customer Care Representative and the technicians who use to visit time & again have not rectified it. Some times the technicians take the plea that the disc is bend and is of no use and after that they use to rectify the problem and are of the opinion that the disc is manageable and also some times they are of the opinion that the existing disc needs to be replaced. But the problem still persists day by day. Some times the signal is OK and many a time the signal is very poor and that to for me taking a BIG TV connection, it is like a curse.

Worth mentioning that recently the basement of the existing disc i.e. 02 (two) nails had been tilted out from the existing area which results the disc into a bend position. Obviously there would be no signal. Whenever I have made a complaint to your customer care representative, he assured that the technician will come and rectify the problem. One technician viz. Sh.Gajender has visited on dated 16/7/10 to settle out the problem. First of all he was of the opinion that the disc needs to be replaced and soon after he was of the opinion that the disc is manageable but he charged Rs.350/- towards re-installation charges. It is not understood if the nails of the disc stand is tilted out and your representative just to shift that stand for a distance of about less than 5 inches, for that he is charging Rs.350/- for re-installation charges. I think it is the fault of the 1st technician who installed the disc in a very casual manner without observing the surface position, for which this problem persists.

According to your Customer Care Representative, the warranty period still exists and for replacement of a new disc, your company is charging Rs.550/- including all other charges for which I am ready to pay. But it is not feasible on my part to pay again and again for re-installation charges. Moreover, I don’t want to take further headache in this regard. The aforesaid matter may please be looked into and I hope a permanent solution will be provided to me at an early date. If still not possible, it is requested to convey the process how the said connection will be surrendered or pertinent to mention here that Shall I kncok the door of the consumer forum?

Subscriber ID No.[protected]
( DURYODHAN SAHOO )
Qtrs.No.C-256,
Netaji Nagar, New Delhi.
Mob.No.[protected].

100% agree with the comments of every one. Worth mentioning that the comments offered by the consumers are much lesser than the problem actually they are facing. In my opinion if the company unable to provide service upto the satisfaction of the viewers, it puts a very bad impression upon the high profiles of the company and raises a big question mark towards their efficiency to run the management of the company.

set up box is not running properly. pls solve the problem as soon as possible.

yes, but the part of the work was totally done by me.these guys didn't help me at all.so could please call me once again so i can say you in detail.or else take any severe action on that company and those people too..

Dear Customer,

We apologize for the misunderstanding happened, do let us know if you received your product, we ensure that such type of behavior won’t be repeated in future. If any query please do mail me at [protected]@appcogroupindia.in.

Regards
Ryan

BIG TV — STB Not Working

I have taken, so called, Big TV in the month of Sep 2008. There is dellay in installation.. The same has been intimted to their call centre by way of complain (10 time complains), they promised that an engineer would come and istall it in some days. Till date i have made 18 complaints and their engineer is yet to come... Reliance, which is present in almost all the business sectors, is offering such worst service... i am not at all happy with their service. As a pilot project, they have launched this only for the pco of reliance, if this is the kind of service they are offering to reguller customer, just imagine what will they offer to an unknown consumer...Reference #[protected] and complaint no.78380245 dt.20/10/2008

Worst Customer service-BIGtv

Worst customer service by BIG tv.I ll call it a SICK tv.i m from bangalore.I have lodged a complaint on 22 sep that i have problem with my setup box its been restarting(intially got a message to subscribe after that it got blank and the setup box is restarting) .My smart card Number is[protected].Daily i have been calling them for past 15 days but in vain.Nobody is responding properly.They making the customers to suffer without updating the personal information(for some time they told that we have not updated your information "agar bigtv update nahi kiya tho customer kya karega uska service kyon rok detey hy, ey kya policy hy "very stupid", after that they told me that your issue is on high priority(Might have kept some stars on the complaint number), recently they has taken a new complaint and are telling to wait for another 48 hrs see how stupid they are, without rectifying the previous problem they have taken a new complaint .If i ask about the status they will talk about new complaint and tell to wait for 48 hrs see how these people are cheating the customer.For getting the connection they made us to wait for 10 days i[censored] get a problem they will make us wait for 15 days or more may be months).To my wonder they even changed My name to another in their database tell that it is temporary name "Shocking".If i ask for cancellation they will give a stupid answer to ask dealer.Even the team leaders are not dealing with the problems properly and they are not escalating the issues.Every time i call the Customer care they have been telling that your problem will be rectified soon.They always get away from the problem (i have talked with team leaders i.e Naveen and Gopinath about my problem long back but these fellows didnt even assure me when my problem is going to be rectified (One of two has also given a promise that it will be done soon "very childish").i tried to talk with these guys for the past two days either of them is coming into line.The CC people tell that (1)he is not on the floor, (2)he is gone to meeting.(3)He had gone to lunch.(4)Some time he{TL} just say hello and terminate the call (4)He had left the office.And to my surprise today i talked to lady of cc she tells that i m joined just now i need some training please call after sometime."created a shock wave in my back".Duniya bar ka kahaniya sunatey hy ey log.Jo ey connection liya woh mar gaya.Very very dissapointed with the customer service .I dont know when my problem will be rectified.

I ll rate bigtv CC 0.[protected] out of 10.

BIG TV — STB not working, poor service

I purchased BIG TV 2190 pack on 30th Nov. 2008 and activated on the same day. It was working. On 05.12.08 I noticed STB not working. On 06.12.08 i registered complain No. 82266503 and since that day I had already called to costumer care not less than 30 times. Every time they assured me to solve the problem sortly but no action taken till date.

Today my smart card no.[protected] is showing deactivated when I made a SMS for balance inquiry.

What to do with these poor service providers.

BIG TV — not working properly

hi there, i am using reliance product named as BIG TV since november but its not getting recharged, i wanted to view cartoon network and i purchased recharge coupen serial number [protected] along with its PIN number[protected] but even after doing all recharging formalities i still could not view this channel. after contacting your customer care center i did not get any satisfactory response, they always have same answer that i am viewing this channel according to thier system and that they can not do anymore. to be honest with you i never expected this sort of POOR SERVICE FROM RELIANCE. i hope you would take notice of my complaint and would do somthing regarding my complaint. thank you

Respected Sir,
I am not able to see any channels from last two days.On calling to customer care, they are telling that the channels will start in 30 minutes.I have called about 15 times.I am very frustated.Also they told that they will cut money for 2days but I hadn't seen any channel.So, I hope that I will soon be able to see my channels.
Thanking You.

Hi

Myself Tajul Khan Smart Card No.[protected].I logged the complain for relocation on 15.09.2009.
Complain no. is[protected].But relocation yet to be resolved.Nobody responding from service side.
Following problem is available as below...
1.Recharge voutures not available in the market.
2.Service not provided to the customer after purchasing the BigTV .

I am realy frustred with Reliance BigTV service and persently I am feeling that I have done blunder mistake to purchase the BigTV. If Reliance BigTV department is not capable to provide the Service to the Customer on time, they should not sell their product in the market.

I hope, if any higher authority looking or taking care of this complaints please do needfull for the same on priority.If possible please provide the service or higher autority Cell no. or email Id to contact on behalf of this

RELIANCE BIGTV SEVICE IS VERY POOR SERVICE PLEASE IMPROVE TO SATISFY THE CUSTOMER

Cell no. [protected]

BIG TV — no respose

i have purchased 1 set of big tv however in one month my system not working prpperly the dealer will cahnge in behaf of my new system he give me a damage old unit & told us we will repleace shortly
however 6 MONTH gone not to be change or replace my big tv set

reliance digital T.V — BIG TV

Got my BIG TV recharge this month for Rs.600, but no service since last 15-20 days, even after several complaints to the cust. care no. of BIG TV, nothing happened till date and the balance is now less than Rs. 400 for this service that was provided by them (as told by the cust care officer).

Dear Sir,
I personally went to the Dealer and get a new STB (no one contacted me). But the fact remain that I'm Still Getting Error 102. The local Dealer gave me a cell no i.e:[protected] and said to call and ask to pair the STB with Smart card...I called the cell no provided the day itself, he asked for the CASN number[protected] I gave him the no. and he said that the service will resume shortly. but 3 days gone n I'm Still getting the Same error I called the number 2-3 times but same reply that the service will resume shortly just keep the STB powered on.
My Alternate Number [protected]

Dear Customer,

We have noted your complaint. The matter has been escalated to our customer service team who will get in touch with you directly to resolve your concerns.

Regards,

RDTVcare

Dear Sir,

My Big TV smart Number is[protected]. We were out of town for some months. Trying to recharge and not possible to re charge. Try to reach Customer Care. No response at all. Im tired all the way of calling everyday.

BBBBBBBig question about BIG TV can survive or not. Is there a way to return the HD set of box and refund my money. Else Thinking to destroy the set of box. Also circulate this issue to my friends circle to not use Big TV/Reliance any more.

Regards
Arul Murugan
[protected]