Reliance BigTV Complaints & Reviews

I bought a Reliance Dish TV Connection in the month of June 2011 . in the month of October when I got recharged still after two months it is not activated and my charges is also exoseted. I rush to the nearest dealer of Reliance but they refuse to help me and told me to register the complaint in customer care. In customer care no body respond.

My Card No. Is[protected]

Dear Customer,

Thank you for contacting Reliance Customer Care.

Smart Card Number:[protected].

This is with reference to your e-mail regarding activation of 12 months subscription Silver plus pack in[protected].

Kindly note that, we have taken up your issue once again with technical team for further review and appropriate action to be taken. We request you to kindly bear with us for some time.

The company is actively working to improve service levels and your feedback has proved to be valuable.

Yours sincerely,

Milind Sanas
Customer Care
Reliance Digital TV
Reliance Big TV is now Reliance Digital TV

In case you require any further details/clarifications, kindly contact through our website at www.reliancedigitaltv.com or by calling Customer Care number at[protected]Toll Free)/[protected](Chargeable), for Assam: [protected] (local charges applicable), for N/E States [protected] (local charges applicable) and for Jammu & Kashmir:[protected]local charges applicable) or email us at [protected]@reliancedigitaltv.com.

The information provided is based on prevailing terms and conditions of the company, which, are subject to change without prior notice. This electronic message transmission contains information from Reliance Digital TV, which is confidential or privileged and is intended to be for the use of the individual or entity named above only.


-----Original Message-----
From: caushik cs ([protected]@yahoo.com)
Date: Wednesday, November 09, 2011 04:13 PM
To: [protected]@reliancedigitaltv.com ([protected]@reliancedigitaltv.com)
Subject: Re: Reference to your e-mail

Dear Biju Adhikari

So is the issue escalated or still trying to build the infrastructure to resolve the issue.
Shame on you guys!

No thanks and No Regards,
Caushik

From: "[protected]@reliancedigitaltv.com" <[protected]@reliancedigitaltv.com>
To: caushik cs <[protected]@yahoo.com>
Sent: Monday, 31 October 2011 8:52 PM
Subject: RE:'Reliance=[protected]' Reference to your e-mail

Dear Customer,

Thank you for contacting Reliance Customer Care.

We regret for the inconvenience caused to you.

This is with reference to your e-mail regarding activation of 12 months subscription Silver plus pack in[protected].

Kindly note that we have escalated this issue to our technical team for necessary action and it will be resolved shortly.

Once we will received confirmation we will get back to you.

We request you to kindly bear with us for some time.

We would like to thank you for your co-operation and understanding.

We value your association with us.

Yours sincerely,

Biju Adhikari
Customer Care
Reliance Digital TV
Reliance Big TV is now Reliance Digital TV

In case you require any further details/clarifications, kindly contact through our website at www.reliancedigitaltv.com or by calling Customer Care number at[protected]Toll Free), for Assam: [protected] (local charges applicable), for N/E States [protected] (local charges applicable) and for Jammu & Kashmir:[protected]local charges applicable) or email us at [protected]@reliancedigitaltv.com.

The information provided is based on prevailing terms and conditions of the company, which, are subject to change without prior notice. This electronic message transmission contains information from Reliance Digital TV, which is confidential or privileged and is intended to be for the use of the individual or entity named above only.


-----Original Message-----
From: caushik cs ([protected]@yahoo.com)
Date: Saturday, October 29, 2011 02:21 PM
To: [protected]@reliancedigitaltv.com ([protected]@reliancedigitaltv.com)
Subject: Re: Reference to your e-mail

Hi Mohsin,

I tried reaching the number from which you called but it asks for extension number. Currently the request id is closed. May I kindly know the reason why it is closed when still that pack is not activated. The reason for the closure they told me was insufficient balance, I want to clarify you that I want to activate silver plus package with Multiple TVs, Multiple Benefits offer on my second connection(i.e 50% discount on one year pack since the parent connection already has silver plus package). Inspite of calling so many times the requirement is still not understood.

Thanks and Regards,
Caushik
[protected]
From: "[protected]@reliancedigitaltv.com" <[protected]@reliancedigitaltv.com>
To: caushik cs <[protected]@yahoo.com>
Sent: Friday, 28 October 2011 9:07 PM
Subject: RE:'Reliance=[protected]' Reference to your e-mail

Dear Customer,

Thank you for contacting Reliance Customer Care.

We apologize for the inconvenience caused to you.

We tried to contact you your number [protected] but were unable to reach you.

This is in response to your e-mail regarding activation of 12 months Silver Plus.

Kindly note that we have taken up your complaint Vide Service Request ID[protected] and it will get resolved with in 4 hours.

Yours sincerely,

Mohsin Shaikh
Customer Care
Reliance Digital TV
Reliance Big TV is now Reliance Digital TV

In case you require any further details/clarifications, kindly contact through our website at www.reliancedigitaltv.com or by calling Customer Care number at[protected]Toll Free), for Assam: [protected] (local charges applicable), for N/E States [protected] (local charges applicable) and for Jammu & Kashmir:[protected]local charges applicable) or email us at [protected]@reliancedigitaltv.com.

The information provided is based on prevailing terms and conditions of the company, which, are subject to change without prior notice. This electronic message transmission contains information from Reliance Digital TV, which is confidential or privileged and is intended to be for the use of the individual or entity named above only.

-----Original Message-----
From: caushik cs ([protected]@yahoo.com)
Date: Friday, October 28, 2011 10:23 AM
To: [protected]@reliancedigitaltv.com ([protected]@reliancedigitaltv.com)
Subject: Silver Plus pack not activated for the past one month!

Hi,

This is Caushik I am using reliance digital TV since it has been launched.
I use the following smart card numbers in the name Latha. C(My Mother)
[protected]Parent Connection)
[protected]Child Connection)
It is very unfortunate to inform you that your customer service is worst of its kind I have ever seen in such a big company like this.
Fo the past one month I have been trying to activate Silver plus pack on my child connection with the benefit of 50% discount for one year pack on my child connection.
I am so sick to call your call centre to call because I have called the call centre atleast 8 times from 28-Sep-2011 to 21-Oct-2011 and still the issue is not resolved.
Everytime I call them they give me a new Complaint number, these are some of the numbers[protected],[protected],[protected] and some more which I have not noted it down.
And also there is amount getting deducted every day from my account with the basic pack , every time I call I need to have the correct balance for activating silver plus pack.
It is a kind of cheating you are doing not at all happy with your services.

Thanks and Regards,
Caushik
[protected]

Complaint ID[protected]
Registered on[protected] at 3-00 PM.
Customer care-Executive told that our Service Engineer will attend the complaint within 48 hours. But until now Nobody attend the complaint whenever try to call customer care service line is not available today always saying root is busy. if connected no proper response from other side.
What is the solution Mr BIGTV?
why you are cheating people if you are unable to give proper services?

my smart card number is - [protected]
my complaint number is - [protected]
my name is TARISH ARORA
City - Phagwara
state - Punjab
Pin code - 144401
my set up box of reliance digital tv is crashed due to short circuit then i called and complainted about the set up box on 25/oct/2011.they said engineer will visit me in 48 hours
on that day i got a call from some agent of reliance digital tv n that agent said me that they will send me a engineer on 26/oct/2011
On 26/oct/2011,i got a call from engineer,he asked me about my address i said him to come at a particular hospital and i will get there. i was waiting for him there
he called me again n again n were telling me that i couldn't find your place
then finally i come to know that he was finding me in jalandhar
he was calling me from jalandhar
but in actual i was in my phagwara city
this is one of the biggest mistake Done by reliance big tv
DONT BUY SUCH CHEAP PROVIDER

I had activated the ten sports pack in july.I let it run till the lockin period.Meanwhile in the month of August my yearly pack expired. I activated the Platinum pack and continued. I called the customer care after the lockin period of tensports and told them to cancel it. The customer care person did so and i continued with my day to day activities and did not bother.As ten sports continued i thought it was cancelled. But Big tv performed a fraud on me by continuing to deduct the sum of rs 33.ON top of this there connection 8is so bad that it keeps getting disconnected.I request action to be taken against this fraud.

Sir, i have activated 3 months platinum pack on 5th of october. I have already paid Rs 1125 to Reliance digital tv. From 21st october i am unable to see any channel. It shows you are not subscribed to the channel. Instead of subscribing it shows this error. I called almost 50 times to customer care on [protected], but they are telling it will be solved in 15 minutes but its not solved yet after 4 days also. I really fed up by their service. They are not at all serious about my issue. Sir please help me. I have already paid the amount to reliance digital tv otherwise I would have bought new dish tv connection of other company. My Reliance digital tv smart card id is[protected].

Dear sir/mam,

Requesting you to please help in to resolve my issue as add-on pack not working from last 6 days even after recharging with sufficient balance. Unfortunately, I am having 2 set top box of reliance digitaltv company and due to harrasment i recieved from your company([protected]) i stopped recharging my first set top box[protected]. Problem started when i recharged my second set top box[protected] online with rs100 to activate add-on pack(zeetv-zeecinema) which got suspended due to nill balance. Iam continuosly calling since 5 days to reliance customer care but nobody resolved yet except transferring my calls to senior department. When i got irate, they threatenend me that they will disconnect the call instead asking me for the concern. My mother(tripta devi) called your distributor at nadaun(himachal pradesh) on number-[protected] on 8th oct at nearby 7pm but the person started using vulgar language to my mother. Is this a customer service ? What if anyone use a vulgar language against your mother when you seeking help from any customer care center? I never experienced such an inresponsive customer care. Sometimes i think of breaking both set top box and throw it in front of your customer care premises. This is my last approach to you. Please help as add-on pack still in suspended mode.



Thanx & Regards-

Madan Bhardwaj
[protected]
smart card[protected]

None of the DTH service providers including TATASKY, RELIANCE BIG TV, DISH TV, AIRTEL DTH, VIDEOCON D2H, SUN TV, DD DIRECT PLUS are providing Islamic Channels to their Muslim Viewers. Whereas they are providing all other religious channels. Why this partiality being done and why the Government is not taking stern action for this partiality. These channels are providing other religious channels like, Astha, Sanskar, God Tv etc. We, all Indian muslims appeal to you to take up the matter with the concerned authorities and please arrange to include the islamic channels viz, QTV, Peace TV also in religious channels respecting the sentiments of indian muslims.

PLEASE DO NEEDFUL & MAKE ARRANGE FOR THE SAME

SARFARAJ MANSURI

Hi ,

This is to bring into the notice of Public how reliance digital TV cheats with there very bad customer care Services. I am a reliance digital TV (BIG TV) customer since Apr'08 . Recently I shifted my house from Kondapur to Nallagandalla. When contacted them for a re-installation at my new address their CSR agent asked me to recharge my account with Rs350. I recharged the account using rechrageit now facility (I have all the transaction details with me to be produced in a consumer court).On 13th I called their Customer care and asked them to take my request for a reinstallation at my new loction. The account immediately gt debited with Rs350. The CSR updated my new address from Kondapur to Nallgandalla and said that the transfer of address request itself is the service request for installation at my new address. He was reluctant to provide any service request no for the same when I insisted he reluctantly provided me some no for which I never recieved a SMS.
No body turned up from the technical team to do the installation at my side. On 28th Aug onwards I started reciving SMS regarding suspension of my account . If you have not reinstalled my connection how ur expecting me to keep re-charging your account ? When contacted on 29th one of their smart CSR with a fake accent told me that I have to recharge with 350 rs again as my service is suspended . When I asked as I have laredy paid for the service which I never got he said he can't do anything as he is not seeing any service request for the same but he acknowledged that I have made a payemnt towards shifting. He asked me to pay again 350rs whichout any valid reason apart from saying your account is suspended. When mailed their CS tthey also replied with same thing . I wonder what CRM system they are into and how unethical this company can be ? I don't trust them any more. No way I am going to py them again for a service which I have already paid.

mail extract:-

From:
"HaraPrasad Mishra"<[protected]@rediffmail.com> | Add to Address book |This is spam



To: <[protected]@reliancedigitaltv.com>


Subject: Re: RE:'Reliance=[protected]' Reference to your e-mail


Date: Fri, 30 Sep 2011 19:33:22 IST


Note: To help protect your privacy, images from this message have been blocked.View images | What is this?






Hi ,

No you don't understand wht inconvenience u caused.First you asked me to top up the with RS350 before giving the service it self which i obliged on 13th August.I have already paid Rs350 for installation at new location on 13th Aug . So what do you think you are on a daylight robery ? Your intelligent CSR who took my request of change of address said the change of addressw is the request for reinstallation at my new address.

Please check your CRM system what was my old address(XXX,Safari Nagar,Kondapur,Hyderabad) and what is my current address its reflecting(XXX,Nallagandala,Hyderabad). No body turned up even after chargin 350 rupess from me ,so again you are asking me to pay 350 for the service which you never gave. So what do you think do your company follow any ethical practice or only looting /fooling people . And please stop being too smart . As matter of ethics I'll pay 1K for a new installation from some differnt operator but I will never pay you again for the service you never gave .

You have the worst customer care service I have ever experience and I regret my dcn for going for a reliance product. Please send some one immediately to do re-installation or tell me why i shouldn't send you a consumer notice on highly unethical practices for not providing me services for ehich I have paid.I will publish this in all available social media so that people will know that you don't have a system to serve a transfer /change of address.How you fool and loot people.

Hara

On Fri, 30 Sep 2011 15:55:31 +0530 wrote
>


Dear Mr. Mishra,


Thank you for contacting Reliance Customer Care.

We regret the inconvenience caused.

This is with reference to your e-mail regarding Relocation issue.

Kindly note that as checked in our records currently your Digital TV services are suspended due to insufficient balance.

So, we request you to recharge your account with Rs.350/- and revertto register for address change and re-installation request.

After resume of your Digital TVservices, we will take Service Request and update your new address in our records.
>
We value your association with us and will do our best to assist you.

Yours sincerely,

Narendra Patle
Customer Care
Reliance Digital TV
Reliance Big TV is now Reliance Digital TV

In case you require any further details/clarifications, kindly contact through our web site at www.reliancedigitaltv.com or by calling Customer Care number at[protected]Toll Free)/[protected](Chargeable), for Assam: [protected] (local charges applicable), for N/E States [protected] (local charges applicable) and for Jammu & Kashmir:[protected]local charges applicable) or e-mail us at [protected]@reliancedigitaltv.com.

The information provided is based on prevailing terms and conditions of the company, which, are subject to change without prior notice. This electronic message transmission contains information from Reliance Digital TV, which is confidential or privileged and is intended to be for the use of the individual or entity named above only.



-----Original Message-----
>From: HaraPrasad Mishra ()
>Date: Thursday, September 29, 2011 08:49 PM
>To: [protected]@reliancedigitaltv.com ([protected]@reliancedigitaltv.com)
>Subject: Shifting of Connection for Smart Card[protected]





Hi ,
>
>I have requested for a shifting of connection from XXXX, Safari Nagar ,Kondapur,Hyderabad,AP to XXXXXXX,Nallagandala,Sri Lingampally,Hyderabad. As told by your CSR i had recharded my account with RS350 on 13-Aug-2011. But no body turned up for instllation at my new address and you suspended my accounts.
>
>I am already pissed up with your service . Now your CSR doesn't have track of this transfe request. They don't have manners either the way they speak as if you are doing a charity. When asking for a supervisor i am being put on hild for 20-25 mins. It's a consumer market I'll shift my connection to some other operator and with all details will go to Consumer court. Lets meet there.
>
>T&R
>Hara Prasad Mishra

I got a call from Reliance BIGTV DTH representative asking me to recharge the SmartCard[protected]. I said I am not using it and I won't be using it in future. Hence she asked me to return the Set-top box with remote, adapter and the SmartCard and later the amount will be refunded and She said she will be sending a representative on the same day (19th July 2011). I agreed and as I was busy at office I did not question her much. A representative came to my home and picked the above said items and gave an acknowledgment, which is a cancellation form customer copy. He had signed as Veeresh and had put a seal "RELIANCE BIG TV DTH KARNATAKA". He also gave a phone number ([protected]) to follow up.

Since then I kept on calling [protected], a lady picks up the call, she just says she will get back and with out listening to the next word, she cuts the phone. I tried calling Veeresh's Service engineer's number [protected] and it is switched off.

I also tried calling Customer Care [protected], they said they don't have any information about it. They told me that my account is suspended (not canceled) and asked me catch hold of the people who collected the items.

Now except those people phone number, I don't have any other information. How do I get my things back or the amount refunded?

sir/madam
as my name is JOHN LOUIS but in my personal /contacts info the name is kiran bhai tank and the adress is patheal parich 80,vishuas coloni,vadadara,india and my date of birth is 2 may 1961 and here it is 19 nov 85 and my phone is [protected] and here it is [protected] and a wrong email id also then when i seethe view my account also the name is changed to KIRAN BHAI TANK why is this confusion but in my registration information the name is correct JOHN LOUIS AND MY EMAIL ID ALSO IS CORRECT place look after this urgently because my amount is also getting deducted periodically and my account no is [protected] parent and child no is[protected]

Sir,
This is to inform you that my Reliance Digital TV (Smart Card Number:[protected] is not working from more than last two months due to displacement of the antenna (dish). I had lodged several complaints (from 13th July 2011) for the matter to the customer care executives, the local office and the head office, but till today no one has attended the complaint.

Though my account was active at the time of registering my first complaint I had to recharge my account forcibly just to register my complaint. None of the service personnel even bothered to contact me. Yes, I get calls from head office but just to know that my problems is successfully solved (What a technology - they installed a new dish antenna from a remote location).

Now I am determined not to use this product further, I want they just take back their 'toy' product and refund all of my payments for which they have cheated me.

Therefore I request you to kindly look into the matter and do the needful.

With thanks & regards,

Sanjay Sharma
Smart Card Number:[protected]
24/6 Bengal Ambuja
City Center
Durgapur

copy of the conversations with the head office representatives:

from Abhijit Sharma abhijit.[protected]@gmail.com
to [protected]@reliancedigitaltv.com
date Fri, Aug 26, 2011 at 11:44 AM
subject complaint pending for more than one and half months
mailed-by gmail.com

hide details Aug 26

Sir,
This is to inform you that my Reliance Digital TV (Smart Card Number:
[protected] is not working from last two months due to displacememt
of the antenna (dish). I had lodged complaint on 13th July and then on
26th july with your customer care, but till today no one has attended.

Though my account was active at the time of registering my first
complaint I had to recharge my account forcibly just to register my
complaint and the result is its now 26th Aug, 11 and none of your
service personnel even bothered to contact me.

Therefore I request you to kindly look into the matter and try to
resolve my problem today and refund my money for the unused period,
otherwise I will not have any choice other than going to consumer
court.

With thanks & regards,

Sanjay Sharma
Smart Card Number:[protected]
24/6 Bengal Ambuja
City Center
Durgapur


to Abhijit Sharma <abhijit.[protected]@gmail.com>
date Fri, Aug 26, 2011 at 6:41 PM
subject RE:'Reliance=[protected]' Reference to your e-mail
Dear Mr. Sharma,

Thank you for contacting Reliance Customer Care.

We regret for the annoyance this may have caused to you.

This is with reference to your e-mail and subsequent telephonic conversation had with you at 5:45 pm on [protected] regarding Poor Signal Issue.

Kindly note that your complaint has been registered vide Service Request ID:[protected] and it will get resolved within 48 hours.

We request you to kindly bear with us.

Yours sincerely,

Milind Sanas
Customer Care
Reliance Digital TV
Reliance Big TV is now Reliance Digital TV

to "[protected]@reliancedigitaltv.com" <[protected]@reliancedigitaltv.com>
date Tue, Aug 30, 2011 at 6:01 PM
subject Re: 'Reliance=[protected]' Reference to your e-mail
Dear Sir,

This is to inform you that my problem is still not resolved.

Thanks,

Sanjay Sharma


from [protected]@reliancedigitaltv.com [protected]@reliancedigitaltv.com
to "abhijit.[protected]@gmail.com" <abhijit.[protected]@gmail.com>
date Tue, Aug 30, 2011 at 8:22 PM
subject 'Reliance=[protected]' Reference to your e-mail


Dear Customer,
Thank you for contacting Reliance Customer Care.

We regret the inconvenience caused.

This is in response to your email regarding the poor signal issue.

We have registered the complaint vide Service Request ID: [protected].

The complaint will be resolved within 48 hours.

Yours sincerely,

Saraswati Jamdade
Customer Care
Reliance Digital TV
Reliance Big TV is now Reliance Digital TV

Dear resspected sir
i have a connection of reliance digital big tv . company active new film pack and 2 new chaanal pack without my permisiom and when i call the costumer care they told me that this pack activate by my mob no but last 1 month i do not call the c.care when i asked the refund my balance then they called this is not done this is pay for 1 month that is wrong.
Many time they active pack without costumer's permison

Our Smart card no[protected] in the name of Mr.Jagannath. We had paid Rs.4560/- in the month of January 2011(4th) being the one year subscription for Platinum package which has 171 channels with one Regional Pack free. accordingly we selected Kannada Pack as the regional pack. in addition to above we had requested for Tamil pack by paying Rs.5/- per month for 12 months.The system worked for three months smoothly and all of a sudden entire tamil pack was Deactivated without any notice. when we made enquiry we were informed that we have requested for Kannada comedy channel as well as Ten sports.the money for Tmil channel has been adjusted again above channels which we have never requested. Both channels were deactivated after fighting for 15 days with your customer care dept.Now for the last one week we have been deprived of viewing Kannada channels.when we enquire with your customer care we have been informed that there is no balance in our account. we took lot of patience to explain to your executives about the plan. we could not satisfactory reply or explanation
and they are arguing on the same subject.they will ask us to be on the line and after sometime they will never come on the line.This futile exercise went on for SEVEN days and finally one Mr.Mahantesh was able to register our complaint vide no.[protected] dt.31.8.2011. we have been told that problem will be solved within 24 hours. we observe that nothing has been done since thia complaint. We take this opportunity to remind you to solve the problem immediately, otherwise we are forced to put the matter in News Paper and other media.

Jagannath S

MY RELIANCE BIG TV CUST ID:[protected].I HAD MADE A CALL TO RELIANCE BIG TV CUSTOMER SERVICE FOR A CONNECTION OF MULTIPLE TV ALONG WITH THE EXISTING ONE ON 25 AUG 2011.THE CUSTOMER SERVICE INFORMED ME THAT I HAVE TO RECHARGE MY EXISTING CONNECTION WITH RS.1390 AND THEREAFTER CONTACT WITH CUST.SERVICE FOR MULTIPLE TV CONNECTION.ACCORDINGLY I HAD MADE A RECHARGE OF RS.1390 AND CALLED TO CUST.SERVICE ON 26 AUG 11 FOR MUTIPLE TV CONNECTION.FROM THERE I GOT A LEAD CREATE NUMBER/WORK ORDER NUMBER ([protected]) ON 26 AUG 11 AND THEY ASSURED THAT A LOCAL TECHNICIAN WILL CONTACT ME WITHING 48 HOURS.AND I WAITED FOR 48 HOURS AND NOBODY HAD MADE A CONTACT FROM RELIANCE. REGARDING THIS ISSUE .AGAIN I MADE A CALL TO 28 AU G 11,29 AUG 11 REGARDING THE SAME ISSUE.THEY AGAIN ASSURED ME THAT I WILL GET A CALL ON 30 AUG 11.BUT I NEVER GET A CALL EVEN ON 30 AUG 11 AND I TALKED WITH A HIGHER OFFICIAL OF RELIANCE THROUGH THE TOLL FREE CUST.SERVICE AND HE AGAIN ASSURED THAT SOMEBODY WILL CONTACT ME ON 31 AUG 11.NOW THE TIME IS 2215 HOURS ON 31 AUG 11 AND I NEVER GOT ANY CALL FROM RELIANCE REGARDING THIS ISSUE.I AM REQUESTED TO TAKE NECESSARY ACTION ON THIS.
RATHEESH VIJAYAN
MOBILE:[protected]

This is my worst ever experiance with a reputed company.
Sticky (glue like) liquid is found below the set top box,and it is tough to clean.

complaint no.[protected] was registered with call centre on 23.08.2011, and it was replied that the complaint will be solved within 24 hrs., which is still not done.

The same was reminded on 25.08.11 vide complaint no[protected], and I was assured that this will be looked after within 24 hrs.

The same is not resolved till date, and when I made a call today I was replied that system is down, please try after some time. Such hopeless service is not seen by me in my life from any of the reputed company

I was informed about Technition visiting charges when call BIG TV customer care as Rs.175, as I had been outstation so my acct was not active. I agreed when 1st Tech came he said its a no signal problem and it needs to checked by another Tech, the other person said that as we had built a roof top we need to move the dist to another wall within our terrace, when asked cost her said there will be cable cost & the visiting charges. we agreed. after finishing he informed us Tech Visit charges Rs. 175.00 & as 27meter cable was used one meter cost is Rs.12.00, we specifically asked if any more charges he said that's all. As per my earlier discussion with customer care I had taken a package worth Rs.215.00 per month, so we charged our account Rs.250.00 & Rs.500 for Tech cost. As out acct was still inactive we called customer care & were informed that there is a ADDITIONAL relocation charges Rs.350.00. we were SHOCKED.
I argued with Supervisor, Karthik & Ms. Indu for 2hrs. who then assured me a call back with an investigation within 24hrs and till then my acct will be active. with no call back and acct inactive I called back and came across a very rude person Mr. Sendhil (Sup) who said I have to pay the amt no matter what. I said I have discussed with other sup. and I am ready to pay what was informed to me but not what wasn't in fact I have already paid in total Rs. 750.00. this person didnt wanted to hear anything there was no sorry for no call backs just kept repeating me to pay. I siad to him I am ready for a conference with the tech as we were assured there will not be any further charges, but he didnt budge.
I wanted cable and had to option as a customer my rights had been violated!!!
When IO tried making payment through IVR through my Credit card the IVR declined but there was a deduction of Rs.100.00, I raised an investigation provided transaction no. to Mr. Balaji who gave me complain no[protected] on 8th Aug 2011, I was informed 72hrs timeframe. I was held with some work and called back on 23rd Aug, 2011 only to be informed by Mr. Darvin that the investigation failed as the previous agent mentioned the payment was done through online, again I got a complain no[protected] and another timeframe of 72hrs.
Its frustrating the amt of TIME, ENERGY & Money I have wasted. Their customer service was horrible with no say by customer. NO callbacks made as promised and when asked there was no sorry. I had no choice was charged wrong & uninformed but with no solution but to pay in what they said.
As a customer do I have any say? any right? when charged wrongly? how can we stop such a malpractice.

DEAR SIR,
IHAVE SELECTED BIG TV ON AUG 2009 AND RECHARGED IT ON 28DEC2009 FOR 1YEAR AND AGAIN RECHARGED ON 21 DEC 2010 FOR RS 1985 FOR ANOTHER ONE YEAR BUT ALLOF A SUDDEN MY TV STOPPED ON 21/08/2011.
ON CALLING CUSTOMER CARE ON 22ND AUG 2011 THEY TOLD ME THAT AFTEWR RECHARCGING I HAVE NOT REPORTED TO CUSTOMER CARE ABOUT MY RECHARGE ON 21 DEC 2010.
IN THIS CONECT I WANT TO SAY THAT WHEN I RECHRGED ON 21/12/2010 A CALL FROM BOMBAY CAME TO ME ON 22 OR 23 DEC 2010 AND ASKED ABOUT RECHARGING OF MY BIG TV, I TOLD THAT I HAVE RECHRGED IT, THEY NEVER TOLD ME TO INFORM IT TO CUSTOMER CARE. NOW THEY HAVE STOPPED MY SERVICES , MY CHILDERN ARE FEELING VERY SAD.
PL LOOK INTO THE MATTER AND RESUME MY SERVICES AS EARLIEST.

RAJIV JAITLY
ID[protected]

My Reliance big TV is showing no signal for almost 36 hours the limit they said to rectify the problem is 48 hours.

You can not call them directly it's same story press 1 then press & press.Everytime some new person will answer you & you have to repeat the full story.

Secondly if Iam not able to watch my TV then why Reliance is deducting per day charge from my account.

I feel TATA SKY is the best as I have that connectionalso till date no problem.

Hi Sir

I am completely fed up with the service offered by reliance big tv. I had prevailed a yearly pack of worth 1309 Rs on 2262011. I can enjoy that service only for two months. Their after I can able to see few channels. I had called customer care and enquired about. First they appologise for the technical issue and next we got our service back. But next day again services lost. We had call customer care many times, but they assured as soon we will get service back. But still now we didn't get services back. But now they told as that we had canceled the pack and in order to restore service we need to Pay agin 280 Rs.

This is complete injustice for me that they offer one thing and provide another. Please help me to get justice on this.