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[Resolved]  Reliance General Insurance — Failure to settle claim

Dear Sir,

I wish to state that I had purchased a Indica DLG Turbo car registration No. UP 16P 5037 on 2nd March, 2007 and had it insured with M/s Reliance General Insurance Company. I was issued the Cover Note No. 1551122 dated 02/03/2007 by the Agency with code No. 292201. I had also paid a sum of Rs. 15834.00 (Fifteen Thousand Eight Hundred Thirty four Only) as premium for the insurance to the agent of the agency in cash. Unfortunately, my car met with an accident before I could receive the insurance policy. The repairs of the car was carried out at M/s Sreenath Motors, Gaziabad, an authorized dealer for Tata Motors. Subsequently, a claim was sent to the Claim Office of M/s Reliance General Insurance Company, Nehru Place, Delhi on 1st June, 2007. The claim no. is[protected] for Rs. 12180.00 (Twelve Thousand One Hundred Eighty Only). While I was being assured of processing the claim, the claim was not processed on one pretext or other despite my numerous phone calls and number of personal visits to their claim office at Nehru Place and meetings with the officials. To my utter surprise, I was informed that my claim can not be processed as the premium against Cover Note No. 1551122 issued to me has not been deposited by the concerned agent. I was asked to contact the Branch Office for further action.

The whole incident reflects very poorly on M/s Reliance General Insurance Company as it took more than seven months to inform me that my claim can not be processed because agent failed to deposit the premium. This also tantamount to cheating the customer as there has to be connivance of the company employees in this fraud being perpatrated by the company on the customers.I also wonder, why it took more than seven months for Claim Department to find out that the premium has not been deposited against the cover note issued by the agent and why suitable action was not initiated by the company against the agency and the agent when the facts became known. Expectedly my letter to the Branch office with copy to Head office and Claim office illicited no responsince January, 2008. My repeated attempts to contact the Branch ofice in Okhla have failed.

Dr. P. K Sishodiya
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Complaint marked as Resolved Aug 14, 2020
Complaint comments  7 CommentsShareTweet

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PLEASE INFORM THE STATUS OF PERSONAL ACCIDENT CLAIM FOR OWNER DRIVER
UNDER POLICY NO : [protected] FROM 08.12.2006 TO 07.12.2007
FOR RS. TWO LACS : INSURED : MOHIT GULATI ( owner driver)

R K TIWARI
ADVOCATE
e mail : [protected]@gmail.com
Dear Concern Person,

I am totally fed up with Reliance General Insurance i.e their office at plot no 60, Okhla Ph-3, New Delhi.As despite of numerous phone calls and visits reliance officials i.e Mr Javed Ahmed, Mr Pankaj Gupta, Mr Sumit, all of them are making fools of their clients.They are not responding to the person who is sitting at their reception.I trying to get some information about my claim but all of the three above mentioned persons are keep on stretching the said matter on the ground reason that they are waiting for the download of data through Internet for more than 8 working days.What's that man are they thinking themselves as Big Boss of Relaince or they are thinking themselves as Mr Anil Ambani.Any way My point is that these kind o[censored]nprofessional people are fadding the image of Relaince and as per my understanding the management should take necessary action towards them.

Deepak
CA, LLB, MCA
As per my understanding these official i.e Mr Javed, Mr Pankaj Gupta, Mr Sumit at Okhla -Ph- 3 new delhi office should undergo the training session regarding the customer management.This is not an acceptable way through which they are treating their customers.All of them are not picking their respective company provided phone no i.e [protected] & [protected]. My claim is already settled but what I need is only the detail of the same which they are not providing.So, here I would like to say that the management should take necessary precautions for these kind of officials.

Deepak
CA, LLB, MCA, M.Com
[protected]
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From: Deepak Negi <deepak.[protected]@icicilombard.com> ▼ 23 Mar 09 01:29 PM Previous Mail | Next Mail

To: bs.[protected]@rediffmail.com, upnl.[protected]@rediffmail.com, [protected]@yahoo.co.in
Subject: Fw: Some Important Telephone numbers ▼








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रेलवे
Indian Railway General Enquiry 131
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Indian Railway Railway Reservation Enquiry 1345, 1335, 1330
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The company officaials beg the insurance and failf to full fill their commitments and ignore the calls or keepon giving excuses. Highly enefficient and unprofessional staff and amnagement. They should leave the market if they are unable to function and save the confidence of remaining confidence of the market

Reliance General Insurance — Non receipt of claim for last 60 days

Sir
I had met with a car accident on 20 Dec 09 where my car was damaged but no injuries were received by my family. I had insurance from Reliance General insurance and my policy no is [protected] and my claim no is [protected]. I was made to believe that the claim will take one week to process after it has been received by their HQ. The status of the report as on date is showing is under process. The reps at companies toll free number do not divulge anythinfg further. The telephone no of claim department given by Mr Anil Chandani senior executive at toll free no is un responsive.
May I request you to kindly intervene

Reliance General Insurance — non receipt of claim amount

I brought a reliance general insurance policy last year on oct 14 for my hyundai santro car bearing cover note no[protected] .At the time of taking the policy they told me there will be cash less facility.I registered a claim on 1st july 2010 at with the claim no [protected], and to my surprise the surveyor told me that cash less facility will be provided only if the claim amount exceeds 20000. however the total billed amount was 16000 + relaince told me that 8300 amount is passed and will be sent to you through a draft. till now I have not recieved even a letter from the reliance let alone the draft.

I am continuously writing mails to relaince general insurance even they gave me an service request no 01346370 but the request is still pending. if I try to check the statuis of my claim on the website it says claim 100% completed. kindly intervene and resolve the issue.


Regards
Rajiv Kumar
[protected]
Dear Sir,
My Vehicle Maruti 800 Ex Model 2001 holder name Hemlata Sharma got damaged i.e accident on 1st Nov 2010 in Basantpur 45 km alway from Shimla, and Mr Arora Asociates was deputed . I had submitted all the documents as desired also the consent. The vehicle insured value was 40000 and as per Arora Associates only 25000 Rs consent on 100 Rs stamp pad i had send in November itself.
Kindly look into the matter and hope the matter will be resolved soon.
Relaince company is known for its very excellent customer service and i hope the same will be the case with me.

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    Reliance General Insurance
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    Reliance General Insurance Address
    C- 42, Pawane,T.T.C, Industrial Area, M.I.D.C, Turbhe, Navi Mumbai, Maharashtra, India
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