[Resolved] Reliance General Insurance — Failure to settle claim
I wish to state that I had purchased a Indica DLG Turbo car registration No. UP 16P 5037 on 2nd March, 2007 and had it insured with M/s Reliance General Insurance Company. I was issued the Cover Note No. 1551122 dated 02/03/2007 by the Agency with code No. 292201. I had also paid a sum of Rs. 15834.00 (Fifteen Thousand Eight Hundred Thirty four Only) as premium for the insurance to the agent of the agency in cash. Unfortunately, my car met with an accident before I could receive the insurance policy. The repairs of the car was carried out at M/s Sreenath Motors, Gaziabad, an authorized dealer for Tata Motors. Subsequently, a claim was sent to the Claim Office of M/s Reliance General Insurance Company, Nehru Place, Delhi on 1st June, 2007. The claim no. is[protected] for Rs. 12180.00 (Twelve Thousand One Hundred Eighty Only). While I was being assured of processing the claim, the claim was not processed on one pretext or other despite my numerous phone calls and number of personal visits to their claim office at Nehru Place and meetings with the officials. To my utter surprise, I was informed that my claim can not be processed as the premium against Cover Note No. 1551122 issued to me has not been deposited by the concerned agent. I was asked to contact the Branch Office for further action.
The whole incident reflects very poorly on M/s Reliance General Insurance Company as it took more than seven months to inform me that my claim can not be processed because agent failed to deposit the premium. This also tantamount to cheating the customer as there has to be connivance of the company employees in this fraud being perpatrated by the company on the customers.I also wonder, why it took more than seven months for Claim Department to find out that the premium has not been deposited against the cover note issued by the agent and why suitable action was not initiated by the company against the agency and the agent when the facts became known. Expectedly my letter to the Branch office with copy to Head office and Claim office illicited no responsince January, 2008. My repeated attempts to contact the Branch ofice in Okhla have failed.
Dr. P. K Sishodiya
Complaint marked as Resolved Aug 14, 2020
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