Reliance General Insurance Complaints & Reviews

Please file this case in consumer court stating the Defficiency in services and mental harrasment by reliance staff.

Case is : On 4/12/09 friday , i met with an accident and on same date i intimated reliance general insurance for the same. my claim no. is [protected], after 24 hrs there is no response from their side then i decided and intimate thru mail that as there is delay from their side i am repairing my car without survey. After this mail they send me the maill (mail enclosed herewith) stating apolpgies from their side and send the surveyor contact detail for further procedure.then i met with the surveyor and submitted all the document asked by him on 07/12/09. after regular followup, till date my paper are not submitted in their claim office.(my request no. are 808166 and 813861).attached the claim bill and policy.and now they are saying they will not pay my claim.

Regards,
Shiv
[protected]

I have given the cheque on 12-Nov-2009 for renewal of my car policy for the 2nd year with Reliance General Insurance which was due on 16-Nov-2009.I have not received my policy till today i.e. 22-Dec-2009.I have tried to contact the agent as well as the renewing branch "n" no of times but got no response from them.I also lodged complain twice at reliance call center but no results.
They have not yet deposited my cheque also.br...

Dear Sir,

I was called by Telesales Team (Ms.Prianka) for purchase of Healthwise Insurance Policy. I have purchased policy from her on 18/11/2009 (Policy No.[protected] and made payment thru HSBC Card Card via telephone. I was promised by her that the policy will be sent to me within 10 days from the date of Issue of Policy. But till date I have not received any Insurance copy even soft copy of the same is not sent to me. Even after repeatative complain (Complain No 775077 Dt.30/11/2009 & 11/12/2009) but it does not fall on the deaf ear of the company. Infact I was told that now since I have lodged the complan I need to wait another 15 Days.

I don;t understand do I need to beg for my policy which is my right & need to submit to company for claiming income tas benefit. If company cannot send policy what is the fate of claim.

Please help me to get my polcy copy so I don't loss income tax benefit.

Thanks
Manish Saraf

I have mentioned all the things point wise below:

1. On 14th October 2008, Mrs. Punam Asthana took the Reliance Health Policy. Policy Number - [protected] by paying Premium of Rs. 2,115=00. Policy Plan – Silver. Policy coverage of Rs. 2 lacs only.
2. The last date for renewal of Policy was 13th October 2009. There was a 15 days grace period also.
3. Policy was taken in Gurgaon. Presently, policy holder is in Muzaffarpur, Bihar.
4. On 11th October 2009, Mr. Sitesh Rajan, S/o Mrs. Punam Asthana, made a call to Medi Assit India Pvt. Limited on its toll free number –[protected]. Customer care agent gave the toll free number of Reliance General Insurance Company Limited’s Customer Care. (Customer Care No.[protected]. A request for renewal of Policy was submitted, Request No. 25950.
5. Mr. Rajan received a call from Reliance and agent advised for renewal of policy through Credit card. As the customer didn’t have credit card, agent told that he will forward the request to concerned department for cheque pick-up.
6. Again on 13th October 2009, Mr. Rajan made a call to Reliance customer care to enquire about the development. Executive assured for a quick response in this regard. Agent also told that there is no office of Reliance General Insurance in Muzaffarpur, Bihar. On request, executive gave the address of Patna branch of Reliance General Insurance. Customer care executive told the customer that he is re-forwarding the request and customer will receive a call from Reliance’s side soon.
7. In the meantime, Mr. Rajan went to the office of Reliance Life Insurance Co. Limited, Near M.D.D.M. College, Muzaffarpur. Executive told that there is no office of Reliance General Insurance in Muzaffarpur.
8. Till 28th October 09, there was a no response from Reliance General Insurance. On 29th October 09, customer again made to call to Reliance customer care. Lodged complain regarding this issue. Complain number – 701967. Agent advised to wait for 72 hours. Agent gave the address of Reliance General Insurance, Gurgaon office as policy was issued by Gurgaon office.
9. No response till 3rd November 2009. On 4th November 2009 made a call to Gurgaon office of Reliance General Insurance. Unable to talk. Then, made to call to Customer care of Reliance. Executive told that he will re-forward complain and advised to wait.
10. After few days, received a call from Reliance. Executive confirmed address and told that executive will visit for cheque pick-up in two days.
11. In the meantime, on 11th November 2009, sent a letter to the Gurgaon office of Reliance General Insurance. In the letter mentioned all the details and requested for a quick response on this matter.
12. Again on 12th November 2009, made a call to Customer care of Reliance. Agent assured a call back from concerned department today itself.
13. On 12th November 2009, received a call from Mr. Brijendra Kumar, SM, Reliance General Insurance from [protected]. As per Mr. Kumar, he received a mail from Mumbai office today itself. Told him that we made a request on 11th October itself. Mr. Kumar told that he will talk to Mumbai office/customer care and enquire why it took 1 month to process the request. Mr. Kumar told he will call back later.
14. On 12th November 2009, received a call from Mumbai office of Reliance. (Number[protected]. Executive told that policy can not be renewed. Told him all details. In reply to this executive said that he will look out for possible ways and will get back in a day or two.
15. On 12th November 2009, in evening, made a call to Mr. Brijendra Kumar. Mr. Kumar in meeting, told to call in 1 hr.
16. On 12th November 2009, received a call from Mr. Vivek Jha (No.- [protected]). Agent confirmed address and came to home. Agent said we have to take a new policy. Previous policy can’t be renewed. Agent also told that there is a office of Reliance General Insurance at Bhagwanpur Chowk, Muzaffarpur.

These are the sequences. Kindly look in the matter and do the needful.

Dear Sir,

I had purchased car Insurance Policy for my Honda City Car No. DL 7CF 6532 which is valid upto 20.11.2010 from your Agent (Agency Code 308594). The cheque was given by me in September 2009. The Cover Note No.[protected] was given to me and the agent Mr. Puneet said that the Insurance Policy will reach me within 15 days. But now more than 2 months have passed and the insurance policy has not reached me. I am trying to contact your agent and also your customer care person Ms. Diksha but they are not responding.



Regards

PRAMOD KUMAR

140-D POCKET I

MAYUR VIHAR DDA FLATS

PHASE – 1

NEW DELHI 110091

[protected]

claim no [protected] gj1 hp 4775 tata safaridt.[protected] car insurance(reliance general insurance) unjustified delay no response
Its been one month i have not received any reply or any intimation from
any of your serveyor regarding the next procedure.
Kindly give us your stipulated time period.I await your reply
reliance general insurance company is very clever tap at time of
premium but after service is really pathetic and that time they
not giving proper reply.
I have already informed your customer care so many time. Reliance Insurance
Company is very big in name but in real world they are not giving any
type of service to thei givan proper service to their client.

i have loaded my TATA Safari car at Cargo motors service station at Aslali
on 10th October, 2009. It has been more than one month but we didnt get any
response either from TATA motors service station or from Reliance regarding what
is the next procedure we have to follow. we have done multiple call to the Reliance
customer care center but there is no response from there too.

As Reliance is giving gurantee of good services to their customer we are surprised
that is this service Reliance General Insurance providing to their customer by
not giving any response for more than a month...?
On 11/18/09, Raju Mehta <[protected]@yahoo.co.in> wrote:

dear sir.

As Above car Loaded at authorized Tata service station.
I have not received any reply from your side also didn’t get any response from
Reliance General Insurance about the final Report.

How can we decide what is the final decision report between Tata Service Station
and Reliance General Insurance.
This has been 30 days now and I didn’t get any response from both the side, i had talk to mr. rajesh varia at cargo motors he ask to me your car is not adviceable

for repairing and you unload your car but how can Without any intimation from any one we cannot
unload the car.


damage charges can be applicable as it is not our fault and it was not our
responsibility to pay any charges.

I have already submitted service request no 7098 37 on 2-11 2009 time 15.43
by Mr. ajaybhai and also did intimation call after one week to Mr. iqbalbhai
I have not get any reply Mr. Josephbhai Bombay customer care in reliance general ins.

I await for your reply and expecting best service from Tata authorise service station.

Regds

Rajendra Mehta
m-[protected] r[protected]

Claim not settled after 7 months
Dear Sir.

I am Davinder kumar aggarwal father of payal aggarwal r/o A-6 238 Paschim Vihar, New Delhi. My Car Santro No. DL8CJ 2783 has been theft in A-6 Paschim Vihar on 1st May 2009. I had the Motor Insurance from Reliance General Insurance CO. Ltd. vide Insurance Policy No [protected]. I have submitted all the required documents to Mr Sunil Jain (Investigator of Motor theft) appointed by Reliance. . Now it is 4 Months to submit all the documents to them. I am regularly doing follow up with them for the Claim Amount but they are really not giving the proper response and My Claim NO. [protected].

>
I want to inform that I am getting to much problem in
getting claim of my theft Santro Car No.DL 8CJ 2783. I have
submitted all required documents in the month of june and
since then I am waiting for the claim Amount.

I have called many times to their office in New Delhi. and speak
with madam Priyanka . In August she told me that claim is cleared by one officer and the second officer will clear the file with in one or two days. But in last of august she told me that you contact with Mr. Sanjay Vats the sr officer in claim deptt. I called many times with Sanjay Vats but he not give a satisfactory reply. In Sep. they appointed a new surveyor Mr. G.B.Mathur who contact me on 13-09-09. I give him all the documents which was required by him on 13-09-09. After that he assured me that the report is habited in two or three days then your claim is settled. After that I called many times with Sanjay Vats and Mr G.B. Mathur but they always reply that some our side requirement is pending which is cleared in one or two days after that your claim is settled. At last i visit office in plot no 60, Modi Mills complex on dt. 10-11-09 vide company visitor resistor sr no 8 and meet personally with Sanjay Vats. he promised me to clear the claim before 15-11-09 as all the requirement is complete. I contact on dt 18-09-09 to Mr Sanjay vats then he told me that some requirement is pending. it will take one or two months from today. You book complaint on call centre
Please help me to getting the claim amt. asap

I have old Mediclaim Policy No[protected]. it expired on 15 th October and I have deposited the premium in Cash on 16 Th October.Till Date I have not received any kind of document/new policy details. I called customer care and they took the complain against complain no 713898 and with closing date of 21 st November. They also confirmed me about the receipt of cash and to send the policy details as soon as possible via email as well as courier. But till date no cimmunication has been made.

Regards,

Souvik Mandal

Dear sir/madam

I have send my hospital doc on 30 Sep 2009 but medi assist nothing reply me if you are do some thing pls help me reliance is very cheater company

Arvind bharti; P no. Neha bharti claim of chest pain
medi assist id 4413278
Con. person Dr. Abha Mathur

dear sir/mam,
i have bought a car insurance policy but agent gave me only cover note
when i aplied for claim company said that policy does not exist.
agent gave me another cover note and promised that is original
and policy will be sent within one or two weeks.but still i have not received
the policy AFTER TWO MONTHS.and he is saying for tomarrow,for tomarrow
and so on.
please look this matter.

regards
sandeep maheshwari
kasganj
dist:KANSHIRAMNAGAR

I have taken the mediclaim policy[protected] of Reliance General Insurance in year 2007. The next premium due was on Sep 2009. I have not recieved any renewal premium notice and because of the same I could not deposit the premium.
The complaint was launched at customer care of Reliance general insurance but they have refused to accept their accountability on the same.

Dear All,

This entire Harrasment session is going on from last 5 months.

1.During the last week of May 2009 we have submitted the duly application of mediclaim policy of my father and mother (for a sum insured of Rs. 500000), along with all the documents required and cheque to the agent Mr. Manoj Agarwal from Reliance General Insurance. Then he informed medical test has to be conducted as my father is of 60 yrs and my mother is 50 Plus.

2. We did the medical test which was clear and so waited for policy as we were informed by Mr. Manoj Agarwal that he will collect the medical test result papers from the doctor.

3. After few weeks when we haven't received the policy we callled Mr. Agarwal, then he informed that medical reports are pending, so i collected from doctor and sublitted to him, thoucgh he earlier told that he shall collect the medical reports from doctor.

4. By now we again asked him that there is nothing pending from our side which he confirmed and commited that the policy will be received by us with in 2-3 weeks.

5. Based on his commitments we again waited for 3 weeks. But still we haven't received the policy and called Mr. Agarwal, by then he gave one more excuse that the premium ammount has changed you have to issue a new cheque.

6. Then i transfered him the premium ammount stated by him t his ICICI Bank account instead of issuing new cheque on 08/09/2009 ( Ammount transfered Rs. 6794/-)

7. Post that again few more weeks passed still we haven't received the policy and he was not responding to the phone calls.

8. Finally we cantacted the branch manager then he informed that heis branch havent received any application which as a applicant was not our fault, as we have submitted all the required documents and the paymnet to their representative.

9. Then finally we signed a new application form and received the soft copy of policy today. But we have applied and commited for the sum insured of Rs. 500000 which i mentioned earlier, aslo the premium receipt shows the paid ammount as Rs. 5459. There is a difference of Rs.1335.

Now we realise this is nothing but a fraud and we are going through teremendous mental harrasment in following up with all the stake holders.


Regards,
Vikas Kulkarni.

I took a Mediclaim policy (Policy No.[protected] from Reliance General Insurance on 1st July 2009 but still I don't receive any policy documents at my address. I have complaint twice to their customer care centre for this matter but the result is nothing.
I don't why this big company is doing such a froud to the customer. Once, they receive the premium from customer, they should deliver the policy documents which 15 days. But, I am still suffering for this. I need my policy document at my address otherwise the company should refund my premium amount back to me.

To,
The Conserning Officer

Sir,

Please refer to my folowing application for refund of acess money charged by your company on account of renewal premium of Health Insurance. the application is pending till date. Today It has been stated from the Branch that the matter is pending on the part of head office. thus this complained being made by me with more grievance. Please consider the matter on priority bases to aboid any unwanded litigation.

To: Dated: 11.05.09

The Branch Manager
Reliance General Insurance
3rd Floor
PP Plaza, Mangal Pandy Marg
Meerut

Sub; Grievance for non-issuance of refund of excess amount charged against renewal of Mdiclaim Policy No.[protected]:

Sir,

I am a policyholder of above-mentioned policy No.:[protected]. I had paid an amount of Rs. 1568/- through account payee Cheque No 246844 dated 10.12.08 drawn on my S.B A/c No. [protected] with UBI, Main Branch, Meerut. The said cheque has been cleared from my saving account on 17.12.08. But, receipt has been issued from your head office for Rs. 1121/- dated 27.12.08 only. There is a difference between cheque amount and receipt amount of Rs.447/-. I have not received cheque for the said difference till date. In this regard I have made a complaint on customer care vide complaint No.220022. And further I have made a complaint on 3053026 to Mr. Lallan Jha of your branch in the beginning of last month. He told me “your cheque will be sent within 15 days at your residence”. But, even after expiry of a month, the cheque has not been received.

Copy of passbook and receipt issued by your head office is enclosed for your kind perusal.

Therefore, you are requested to kindly acknowledge the receipt of this letter and send a cheque of Rs. 447/- at my address within a week.

Thanking You,
Yours truly,
Encl: As above

Ramkumar Lal Srivastava
(Advocate)
514 A, Sainik Vihar
Kankerkhera
Meerut Cantt.
Mob No. [protected]

I have purchased a medi-claim policy from 'Reliance General Insurance'. Policy named Healthwise Silver policy. I purchased this policy on 31-July-2009 and policy No is :[protected] for one year.

The concerned customer care executive told me while purchasing that the hard copy of the policy will be delivered to my residential address at Pune within 10 working days. Means this was supposed to be reach to me till 10th or 11th Aug-09.

I learned their complete procedure & learned how they provide services, confirmed about delivery of policy hard copy, cashless benefit card & other services and then only I purchased the said policy.

On 10th Aug, I contacted them & informed that yet I have not received the policy hard copy. Their cool customer care took that into consideration upon my follow-up and dispatched the copy on 12th of Aug. (Please note here that this was supposed to reach me before 10th which they dispatched on 12th by the great Reliance Gen Insurance)

Here it is not over, when it again did not reached to me till 19th, I doubted on their so called customer care services (which are found as careless in actual) and I complained to them. Surprisingly, Reliance Gen Insurance again dispatched it on 19th, I asked "what about that policy copy you already dispatched on 12th Aug? Are you sending the duplicate copy?" but they couldn't answer it.

Till today (23.08.09), I have not received the policy hard copy from Reliance General Insurance. Many Times I sent email to their customer careless center & called, launched complaints.
Every time they noted all details and informed me that they again dispatching.

I have yet not received my policy hard copy. I want my money back or policy hard copy and what about my loss of money, time & efforts following these worst service providers?

Amey Dixit

1. There is renewal due on 29th July for policy[protected] and nobody
contacted me for renewal from Reliance General Insurance.
2. I tried to contact Mr. Sachin B. Satpute who has collected my previous
cheque and documents and he simply ignored my call with "Wrong number"
answer. I know he is working with Relience and you can find him
roaming in Aundh Webstore.
3. Finally i called toll free no and their customer service guy assured me that somone will collect payment within 7 working days. Service request no[protected]
4. After 11 days i contacted them again as nobody from Reliance General Insurance even bothered to call me. Again i receive the same response from them and they said they can-t do anything.

My policy is already expired. The contact no for local branch is not working. I feel it is relience policy to continue only for 2 year with customer and discourage renewal for 3rd year onward so they have to pay back less claims and collect money only by making new customers. They are simply cheating with customers and Insurance regulation authorities should look into this and cancel their service license. You can simply search in Google find out how many complains against them.

For any information call me at [protected] and i will expose their fraud for in favor of public of India and around.

COMPLAINT AGAINST RELIANCE GENERAL INSURANCE CO. LTD FOR ISSUING CAR INSURANCE POLICY FOR LESS ID VALUE OF Rs. 3, 01, 000/- INSTEAD OF Rs.3, 18, 000/- AND NON-DELIVERY OF GIFT ITEM BY THEIR AGENT [DELHI BRANCH CODE 1302/297272]

Ref: Policy No. [protected] and Cover Note No.[protected] in respect of Hyundai car i-10 Era DL 4C AJ 1242

Dear Sir,
Earlier my Hyundai car i-10 Era Model bearing registration No. DL 4C AJ 1242 was insured with HDFC up to March, 2009. I received a number of repeated telephonic calls from the representative (Ms Swati) for the insurance of my car from Reliance as she will give discount up to 45% and the value of my car was assessed to Rs. 3, 18, 000/-. Besides she also promised me to give a complimentary gift worth Rs. 500/- in case the insurance is being done through them. She constantly pursuaded me to issue the post-dated cheque for the insurance of my aforesaid car from Reliance General Insurance through their agency. Accordingly I issued the post-dated cheque for Rs. 7, 360/- in favour of Reliance General Insurance. The photostat copy of the receipt is enclosed. But I received the Cover Note No.[protected] from Reliance General Insurance for the value of 3, 01, 000/- instead of 3, 18, 000/-. I talked to the Ms. Swati and Ms Taruna and told them that I have been issued the cover note for less ID value of 3, 01, 000/- instead of 3, 18, 000/-. She told me that it has been done by mistake and she will get it rectified within a fortnight period but till date nothing has been done.

It would be appreciated if the Reliance General Insurance Company is asked to look into the matter and do the needful without further delay under intimation to me.

Yours faithfully,


(Avinash Chander)
231, G-23, Sector 7
Rohini, Delhi-110085
[protected]
(Mob.) [protected]
E-mail: [protected]@rediffmail.com

Respected Sir,
I had got insured my Vehicle no. CH04B 7178 from National Insurance Co. Ltd
on 16.02.09 and policy no. is 361701/31/08/[protected]. Earlier i got it in
sured from Reliance General Insurance and my insurance no. was [protected] which expired on 31.01.09. After getting my vehicle insured from National when i asked from No Claim Bonus, I was told by the executive that once they got letter from Reliance General Insurance that i have not claim any insurance then only they will give NCB to me. Regarding this a letter was sent to Reliance from National Insurance.When no reply came from Reliance
two reminder was sent again but nothing has happened as yet. Whenever i call up executive of National Insurance, I was told that I have to wait as my
earlier insurance was from Chandigarh so i have to wait for their letter.
I am fed up from this, please help me out. I would be grateful
to you.
Thanking You
Yours Truely
Dipesh Kumar Singh

Attached is the Policy Cert # [protected] and Previous Policy # [protected].

PLEASE take note of the Period of Insurance from 00:00 hrs on 13/02/2009 to Midnight on 12/02/2009

Secondly, on a NO CLAIM issue the NET Premium should decreased but here they have increased the same from Rs.5968/= to Rs.6735/=

Thirdly, they are supposed to send us MediClaim Cards for the Family; they have FAILED to do so since 13/02/2008.

THIS IS THE TYPE OF SERVICE RELIANCE GENERAL INSURANCE provides SERVICE TO ITS CUSTOMERS, ONCE THEY HAVE GOT YOUR MONEY THEY DO NOT BOTHER OF AFTER SALES SERVICE.

I guess Anil Ambani hasn't learn anything from his father, rather he has learned a few thing from Amar Singh. I runs a hoax company by the name of Reliance General Insurance. It is basically meant to swallow up your money. I purchased policy from this company on 23rd Jul 2009, but didn't read the reviews till 28th Jul 2009.

On 29th Jul 2009 I canceled my policy, I was actually expecting instant money debiting into my account. Behold, the fraud is here. I wrote a mail to the consumer cell, and after four days I got "revert back". On 3rd July 2009 they me a send mail and a service number. I waited for those auspicious seven days to get over and I call back, apparently the money is not in my account on 10th Jul 2009. The dear customer care dare to tell me that they will pity me and put my request in expedite list and give another service number. I call the customer care number and enter my new services number. Message is the issue is resolved. I call the customer care, and again they try to give me a number but this time they don't even do that.

So what do I do now I "revert back" to consumer cell. I will not only ask for my money but Rs. 400 I have spend on phone bill, Rs 600 of the Man hours I had taken me to have all the reverting back of Reliance and 9% interest for a month on my money that is laying in the coffers of Anil Ambani.

I hope it works otherwise it will be a waste of democracy and law and order. As for Reliance there is no hope.