Reliance General Insurance Complaints & Reviews

Dear Sir,

I had a Pulser 150cc bike which was purchase in 2005 from Aligarh, that bike was theft on 6th May 2008 from G. Noida (UP), So according to the Police procedure I have given a application for the same and after 1 week furnish a proper FIR to the Kasna Police station, Greater Noida (UP). But due to my mistake I didn`t inform to the Reliance General Insurance Co. Ltd. customer care (Bike was insured with RGICL) but 3 month 14 days later I informed to the RGICL customer care and they have also registered my complaint via Claim No.[protected], then RGICL send a surveyer for my case and surveyer start his process and ask for document what he want. I have submited all the documents which was demanded then time spends approx 2 to 3 months when I ask to surveyer for my CASE he said now you ask to company i.e. RGICL I have submit my report to RGICL but till now I dont know what is the status of my claim even when I ask to on phone RGICL local office which was situated at Okhla, N. Delhi, they gave me some excuses somthing now I transfered to Aligarh (UP). Regarding the same I have mailed too on email id (services.[protected]@relianceada.com) So help me how can I take my claim from Reliance. I will be very thankful to you.

With Regards
Deependra Verma
Add. Lotto Store
Sewati Complex, Lekhraj Nagar
Aligarh-202001
#[protected]

Dear Sir or Madam,

Please note I have taken a car Insurance through Reliance General Insurance Co. Ltd.
with Cover note:[protected].

While taking the policy the company had promised me 5 freeservice coupons and Car Vaccum cleaner,
but none of them have been delivered yet.

I look forward for your prompt action and reply in this regard,

Best regards,
Naman Baid
C.E.O.,
ACN Exports
Hand held: [protected]

i have policy with reliance ,my policy no[protected], and my claim no-4596059,
sir
i submitted the claim form29 october2009in mediassist pvt ltd andhri branch mumbai.till date he dnt sattel the claim. no body not pickup my phone.reliance costomer care employe every time promise me within 3 days salve the problem but no body call me for status.am very very upset pls help me out.i have all medical bill .i can produce any time.

Policy No.:[protected]
Renewal Policy No.:[protected]

I had subscribed to this policy in 2007 via Mr. Vipin of M/s Bajaj Capital and thereafter renewed the same in 2008 vide the same company. I had handed over the cheque for the same to a Bajaj Capital representative on12/2/2009. Attached is the official receipt of Bajaj Capital Ltd. indicating that cheque no. 623405 dated 11/02/2009 drawn on Citibank was handed over to their official on 12/2/2009.

To my surprise and extreme embarrassment, I had presented my Reliance Healthwise Card at Max Devki Devi Super Speciality Hospital towards the admission of my son, I was told that my policy had expired. This was not only the most embarrassing moment but also extremely stressful as I had to make alternate arrangements to pay towards the hospitalisation expenses. On following up and creating a login at the Reliance General Insurance website (samrat.[protected]@gmail.com), I learnt that this policy indeed expired on 13/02/2009.

When my executive followed with the staff at Bajaj Capital, I was told the Reliance had rejected the renewal of my policy 2 months after its renewal date (sometime in April 2009) stating that they have discontinued the Gold Plan. I have also followed up with RGICL by leaving an offline message on your live chat application as per my email below.

"I was very surprised to learn that the above policy has not been renewed by our Agent Bajaj Capital Ltd. On contacting Bajaj Capital I was told that Reliance General Insurance had rejected the renewal of this policy sometime in April 2009, while I had given the cheque for the same to Bajaj Capital in February 2009 itself. I would like to know as to WHY my policy was denied renewal so that I can take up the matter with the appropriate authorities. This has left me in a very embarassing situation when my son was admitted in Max Devki Devi Hospital and I was told that my insurance has expired."

I also attach a copy of my policy with this email.

On speaking with RGICL call center executives at 39898282 and [protected] (Ms.Supriya) I find it extremely surprising that nobody was able to provide me with a fax number to fax my complaint. All I was told was that there is NO fax no. to contact RGICL. This is indeed the height o[censored]nprofessionalism.

What I would like to know from RGICL / Bajaj Capital's end is:

1. Was my policy denied renewal in February 2009 (as stated by Bajaj Capital)?
2. If yes, then why was I not intimated about the same as I am the customer who would suffer the trauma in case of emergency?
3. If no, then WHY was my policy not renewed in February 2009?

I also stand to lose on the following grounds due to the non-renewal of my policy:

1. the amounts I paid for year 1 and year 2 have been wasted.
2. the benefits that would have accrued to me from the 3rd year, would now no longer be valid.
3. I would now be a fresh applicant with a fresh mediclaim policy if I plan to take one.
4. Apart from the above 3 points, the non-renewal of my policy has caused me the greatest stress, humiliation and embarrassment at the hospital.

This is in reference to the motor insurance from RELIANCE GENERAL INSURANCE i had taken Cashless policy on dated 20.03.09 of Reliance, at the time of policy the agent has told me that this policy is cashless, but when the car was damaged and given to repair at KTL workshop in Lucknow it was told that policy is not cashless.

So please look into the matter so resolve the problem.So that no one can diched by agents. If the problem will not be solved i can go to the court for further action.
I will be gratefull if any senior cantact me personally on my mobile [protected]

the policy is done from RELIANCE GENERAL INSURANCE CO. LTD.
ROHIT HOUSE ABOVE T.S. MOTORS
SHAHNAJAF ROAD HAZRATGANJ
LUCKNOW 226001

Thanks

MANISH KUMAR SRIVASTAVA
Contact no.
[protected]

Please file this case in consumer court stating the Defficiency in services and mental harrasment by reliance staff.

Case is : On 4/12/09 friday , i met with an accident and on same date i intimated reliance general insurance for the same. my claim no. is [protected], after 24 hrs there is no response from their side then i decided and intimate thru mail that as there is delay from their side i am repairing my car without survey. After this mail they send me the maill (mail enclosed herewith) stating apolpgies from their side and send the surveyor contact detail for further procedure.then i met with the surveyor and submitted all the document asked by him on 07/12/09. after regular followup, till date my paper are not submitted in their claim office.(my request no. are 808166 and 813861).attached the claim bill and policy.and now they are saying they will not pay my claim.

Regards,
Shiv
[protected]

I have given the cheque on 12-Nov-2009 for renewal of my car policy for the 2nd year with Reliance General Insurance which was due on 16-Nov-2009.I have not received my policy till today i.e. 22-Dec-2009.I have tried to contact the agent as well as the renewing branch "n" no of times but got no response from them.I also lodged complain twice at reliance call center but no results.
They have not yet deposited my cheque also.br...

Dear Sir,

I was called by Telesales Team (Ms.Prianka) for purchase of Healthwise Insurance Policy. I have purchased policy from her on 18/11/2009 (Policy No.[protected] and made payment thru HSBC Card Card via telephone. I was promised by her that the policy will be sent to me within 10 days from the date of Issue of Policy. But till date I have not received any Insurance copy even soft copy of the same is not sent to me. Even after repeatative complain (Complain No 775077 Dt.30/11/2009 & 11/12/2009) but it does not fall on the deaf ear of the company. Infact I was told that now since I have lodged the complan I need to wait another 15 Days.

I don;t understand do I need to beg for my policy which is my right & need to submit to company for claiming income tas benefit. If company cannot send policy what is the fate of claim.

Please help me to get my polcy copy so I don't loss income tax benefit.

Thanks
Manish Saraf

I have mentioned all the things point wise below:

1. On 14th October 2008, Mrs. Punam Asthana took the Reliance Health Policy. Policy Number - [protected] by paying Premium of Rs. 2,115=00. Policy Plan – Silver. Policy coverage of Rs. 2 lacs only.
2. The last date for renewal of Policy was 13th October 2009. There was a 15 days grace period also.
3. Policy was taken in Gurgaon. Presently, policy holder is in Muzaffarpur, Bihar.
4. On 11th October 2009, Mr. Sitesh Rajan, S/o Mrs. Punam Asthana, made a call to Medi Assit India Pvt. Limited on its toll free number –[protected]. Customer care agent gave the toll free number of Reliance General Insurance Company Limited’s Customer Care. (Customer Care No.[protected]. A request for renewal of Policy was submitted, Request No. 25950.
5. Mr. Rajan received a call from Reliance and agent advised for renewal of policy through Credit card. As the customer didn’t have credit card, agent told that he will forward the request to concerned department for cheque pick-up.
6. Again on 13th October 2009, Mr. Rajan made a call to Reliance customer care to enquire about the development. Executive assured for a quick response in this regard. Agent also told that there is no office of Reliance General Insurance in Muzaffarpur, Bihar. On request, executive gave the address of Patna branch of Reliance General Insurance. Customer care executive told the customer that he is re-forwarding the request and customer will receive a call from Reliance’s side soon.
7. In the meantime, Mr. Rajan went to the office of Reliance Life Insurance Co. Limited, Near M.D.D.M. College, Muzaffarpur. Executive told that there is no office of Reliance General Insurance in Muzaffarpur.
8. Till 28th October 09, there was a no response from Reliance General Insurance. On 29th October 09, customer again made to call to Reliance customer care. Lodged complain regarding this issue. Complain number – 701967. Agent advised to wait for 72 hours. Agent gave the address of Reliance General Insurance, Gurgaon office as policy was issued by Gurgaon office.
9. No response till 3rd November 2009. On 4th November 2009 made a call to Gurgaon office of Reliance General Insurance. Unable to talk. Then, made to call to Customer care of Reliance. Executive told that he will re-forward complain and advised to wait.
10. After few days, received a call from Reliance. Executive confirmed address and told that executive will visit for cheque pick-up in two days.
11. In the meantime, on 11th November 2009, sent a letter to the Gurgaon office of Reliance General Insurance. In the letter mentioned all the details and requested for a quick response on this matter.
12. Again on 12th November 2009, made a call to Customer care of Reliance. Agent assured a call back from concerned department today itself.
13. On 12th November 2009, received a call from Mr. Brijendra Kumar, SM, Reliance General Insurance from [protected]. As per Mr. Kumar, he received a mail from Mumbai office today itself. Told him that we made a request on 11th October itself. Mr. Kumar told that he will talk to Mumbai office/customer care and enquire why it took 1 month to process the request. Mr. Kumar told he will call back later.
14. On 12th November 2009, received a call from Mumbai office of Reliance. (Number[protected]. Executive told that policy can not be renewed. Told him all details. In reply to this executive said that he will look out for possible ways and will get back in a day or two.
15. On 12th November 2009, in evening, made a call to Mr. Brijendra Kumar. Mr. Kumar in meeting, told to call in 1 hr.
16. On 12th November 2009, received a call from Mr. Vivek Jha (No.- [protected]). Agent confirmed address and came to home. Agent said we have to take a new policy. Previous policy can’t be renewed. Agent also told that there is a office of Reliance General Insurance at Bhagwanpur Chowk, Muzaffarpur.

These are the sequences. Kindly look in the matter and do the needful.

Dear Sir,

I had purchased car Insurance Policy for my Honda City Car No. DL 7CF 6532 which is valid upto 20.11.2010 from your Agent (Agency Code 308594). The cheque was given by me in September 2009. The Cover Note No.[protected] was given to me and the agent Mr. Puneet said that the Insurance Policy will reach me within 15 days. But now more than 2 months have passed and the insurance policy has not reached me. I am trying to contact your agent and also your customer care person Ms. Diksha but they are not responding.



Regards

PRAMOD KUMAR

140-D POCKET I

MAYUR VIHAR DDA FLATS

PHASE – 1

NEW DELHI 110091

[protected]

claim no [protected] gj1 hp 4775 tata safaridt.[protected] car insurance(reliance general insurance) unjustified delay no response
Its been one month i have not received any reply or any intimation from
any of your serveyor regarding the next procedure.
Kindly give us your stipulated time period.I await your reply
reliance general insurance company is very clever tap at time of
premium but after service is really pathetic and that time they
not giving proper reply.
I have already informed your customer care so many time. Reliance Insurance
Company is very big in name but in real world they are not giving any
type of service to thei givan proper service to their client.

i have loaded my TATA Safari car at Cargo motors service station at Aslali
on 10th October, 2009. It has been more than one month but we didnt get any
response either from TATA motors service station or from Reliance regarding what
is the next procedure we have to follow. we have done multiple call to the Reliance
customer care center but there is no response from there too.

As Reliance is giving gurantee of good services to their customer we are surprised
that is this service Reliance General Insurance providing to their customer by
not giving any response for more than a month...?
On 11/18/09, Raju Mehta <[protected]@yahoo.co.in> wrote:

dear sir.

As Above car Loaded at authorized Tata service station.
I have not received any reply from your side also didn’t get any response from
Reliance General Insurance about the final Report.

How can we decide what is the final decision report between Tata Service Station
and Reliance General Insurance.
This has been 30 days now and I didn’t get any response from both the side, i had talk to mr. rajesh varia at cargo motors he ask to me your car is not adviceable

for repairing and you unload your car but how can Without any intimation from any one we cannot
unload the car.


damage charges can be applicable as it is not our fault and it was not our
responsibility to pay any charges.

I have already submitted service request no 7098 37 on 2-11 2009 time 15.43
by Mr. ajaybhai and also did intimation call after one week to Mr. iqbalbhai
I have not get any reply Mr. Josephbhai Bombay customer care in reliance general ins.

I await for your reply and expecting best service from Tata authorise service station.

Regds

Rajendra Mehta
m-[protected] r[protected]

Claim not settled after 7 months
Dear Sir.

I am Davinder kumar aggarwal father of payal aggarwal r/o A-6 238 Paschim Vihar, New Delhi. My Car Santro No. DL8CJ 2783 has been theft in A-6 Paschim Vihar on 1st May 2009. I had the Motor Insurance from Reliance General Insurance CO. Ltd. vide Insurance Policy No [protected]. I have submitted all the required documents to Mr Sunil Jain (Investigator of Motor theft) appointed by Reliance. . Now it is 4 Months to submit all the documents to them. I am regularly doing follow up with them for the Claim Amount but they are really not giving the proper response and My Claim NO. [protected].

>
I want to inform that I am getting to much problem in
getting claim of my theft Santro Car No.DL 8CJ 2783. I have
submitted all required documents in the month of june and
since then I am waiting for the claim Amount.

I have called many times to their office in New Delhi. and speak
with madam Priyanka . In August she told me that claim is cleared by one officer and the second officer will clear the file with in one or two days. But in last of august she told me that you contact with Mr. Sanjay Vats the sr officer in claim deptt. I called many times with Sanjay Vats but he not give a satisfactory reply. In Sep. they appointed a new surveyor Mr. G.B.Mathur who contact me on 13-09-09. I give him all the documents which was required by him on 13-09-09. After that he assured me that the report is habited in two or three days then your claim is settled. After that I called many times with Sanjay Vats and Mr G.B. Mathur but they always reply that some our side requirement is pending which is cleared in one or two days after that your claim is settled. At last i visit office in plot no 60, Modi Mills complex on dt. 10-11-09 vide company visitor resistor sr no 8 and meet personally with Sanjay Vats. he promised me to clear the claim before 15-11-09 as all the requirement is complete. I contact on dt 18-09-09 to Mr Sanjay vats then he told me that some requirement is pending. it will take one or two months from today. You book complaint on call centre
Please help me to getting the claim amt. asap

I have old Mediclaim Policy No[protected]. it expired on 15 th October and I have deposited the premium in Cash on 16 Th October.Till Date I have not received any kind of document/new policy details. I called customer care and they took the complain against complain no 713898 and with closing date of 21 st November. They also confirmed me about the receipt of cash and to send the policy details as soon as possible via email as well as courier. But till date no cimmunication has been made.

Regards,

Souvik Mandal

Dear sir/madam

I have send my hospital doc on 30 Sep 2009 but medi assist nothing reply me if you are do some thing pls help me reliance is very cheater company

Arvind bharti; P no. Neha bharti claim of chest pain
medi assist id 4413278
Con. person Dr. Abha Mathur

dear sir/mam,
i have bought a car insurance policy but agent gave me only cover note
when i aplied for claim company said that policy does not exist.
agent gave me another cover note and promised that is original
and policy will be sent within one or two weeks.but still i have not received
the policy AFTER TWO MONTHS.and he is saying for tomarrow,for tomarrow
and so on.
please look this matter.

regards
sandeep maheshwari
kasganj
dist:KANSHIRAMNAGAR

I have taken the mediclaim policy[protected] of Reliance General Insurance in year 2007. The next premium due was on Sep 2009. I have not recieved any renewal premium notice and because of the same I could not deposit the premium.
The complaint was launched at customer care of Reliance general insurance but they have refused to accept their accountability on the same.

Dear All,

This entire Harrasment session is going on from last 5 months.

1.During the last week of May 2009 we have submitted the duly application of mediclaim policy of my father and mother (for a sum insured of Rs. 500000), along with all the documents required and cheque to the agent Mr. Manoj Agarwal from Reliance General Insurance. Then he informed medical test has to be conducted as my father is of 60 yrs and my mother is 50 Plus.

2. We did the medical test which was clear and so waited for policy as we were informed by Mr. Manoj Agarwal that he will collect the medical test result papers from the doctor.

3. After few weeks when we haven't received the policy we callled Mr. Agarwal, then he informed that medical reports are pending, so i collected from doctor and sublitted to him, thoucgh he earlier told that he shall collect the medical reports from doctor.

4. By now we again asked him that there is nothing pending from our side which he confirmed and commited that the policy will be received by us with in 2-3 weeks.

5. Based on his commitments we again waited for 3 weeks. But still we haven't received the policy and called Mr. Agarwal, by then he gave one more excuse that the premium ammount has changed you have to issue a new cheque.

6. Then i transfered him the premium ammount stated by him t his ICICI Bank account instead of issuing new cheque on 08/09/2009 ( Ammount transfered Rs. 6794/-)

7. Post that again few more weeks passed still we haven't received the policy and he was not responding to the phone calls.

8. Finally we cantacted the branch manager then he informed that heis branch havent received any application which as a applicant was not our fault, as we have submitted all the required documents and the paymnet to their representative.

9. Then finally we signed a new application form and received the soft copy of policy today. But we have applied and commited for the sum insured of Rs. 500000 which i mentioned earlier, aslo the premium receipt shows the paid ammount as Rs. 5459. There is a difference of Rs.1335.

Now we realise this is nothing but a fraud and we are going through teremendous mental harrasment in following up with all the stake holders.


Regards,
Vikas Kulkarni.

I took a Mediclaim policy (Policy No.[protected] from Reliance General Insurance on 1st July 2009 but still I don't receive any policy documents at my address. I have complaint twice to their customer care centre for this matter but the result is nothing.
I don't why this big company is doing such a froud to the customer. Once, they receive the premium from customer, they should deliver the policy documents which 15 days. But, I am still suffering for this. I need my policy document at my address otherwise the company should refund my premium amount back to me.

To,
The Conserning Officer

Sir,

Please refer to my folowing application for refund of acess money charged by your company on account of renewal premium of Health Insurance. the application is pending till date. Today It has been stated from the Branch that the matter is pending on the part of head office. thus this complained being made by me with more grievance. Please consider the matter on priority bases to aboid any unwanded litigation.

To: Dated: 11.05.09

The Branch Manager
Reliance General Insurance
3rd Floor
PP Plaza, Mangal Pandy Marg
Meerut

Sub; Grievance for non-issuance of refund of excess amount charged against renewal of Mdiclaim Policy No.[protected]:

Sir,

I am a policyholder of above-mentioned policy No.:[protected]. I had paid an amount of Rs. 1568/- through account payee Cheque No 246844 dated 10.12.08 drawn on my S.B A/c No. [protected] with UBI, Main Branch, Meerut. The said cheque has been cleared from my saving account on 17.12.08. But, receipt has been issued from your head office for Rs. 1121/- dated 27.12.08 only. There is a difference between cheque amount and receipt amount of Rs.447/-. I have not received cheque for the said difference till date. In this regard I have made a complaint on customer care vide complaint No.220022. And further I have made a complaint on 3053026 to Mr. Lallan Jha of your branch in the beginning of last month. He told me “your cheque will be sent within 15 days at your residence”. But, even after expiry of a month, the cheque has not been received.

Copy of passbook and receipt issued by your head office is enclosed for your kind perusal.

Therefore, you are requested to kindly acknowledge the receipt of this letter and send a cheque of Rs. 447/- at my address within a week.

Thanking You,
Yours truly,
Encl: As above

Ramkumar Lal Srivastava
(Advocate)
514 A, Sainik Vihar
Kankerkhera
Meerut Cantt.
Mob No. [protected]

I have purchased a medi-claim policy from 'Reliance General Insurance'. Policy named Healthwise Silver policy. I purchased this policy on 31-July-2009 and policy No is :[protected] for one year.

The concerned customer care executive told me while purchasing that the hard copy of the policy will be delivered to my residential address at Pune within 10 working days. Means this was supposed to be reach to me till 10th or 11th Aug-09.

I learned their complete procedure & learned how they provide services, confirmed about delivery of policy hard copy, cashless benefit card & other services and then only I purchased the said policy.

On 10th Aug, I contacted them & informed that yet I have not received the policy hard copy. Their cool customer care took that into consideration upon my follow-up and dispatched the copy on 12th of Aug. (Please note here that this was supposed to reach me before 10th which they dispatched on 12th by the great Reliance Gen Insurance)

Here it is not over, when it again did not reached to me till 19th, I doubted on their so called customer care services (which are found as careless in actual) and I complained to them. Surprisingly, Reliance Gen Insurance again dispatched it on 19th, I asked "what about that policy copy you already dispatched on 12th Aug? Are you sending the duplicate copy?" but they couldn't answer it.

Till today (23.08.09), I have not received the policy hard copy from Reliance General Insurance. Many Times I sent email to their customer careless center & called, launched complaints.
Every time they noted all details and informed me that they again dispatching.

I have yet not received my policy hard copy. I want my money back or policy hard copy and what about my loss of money, time & efforts following these worst service providers?

Amey Dixit