Reliance General Insurance Complaints & Reviews

Dear Sir

I Pooja Khanna is complaining on behalf of my husband Mr. Rajesh khanna vide Policy No.[protected] from reliance General insurance Co. Ltd who met with a serious accident late night of 8 july 2009. On highway near Appolo a heavy loaded truck hit him by side and crushed his foot badly. The Driver ran away, when he saw that the victim is under his truck tyre. A complaint was registered by the local nearest police station. And my husband was taken to Appolo by some unknown passer by people. from that time till now we are not having any positive response from Reliance General Insurance Co. and Medi Assist India Pvt. Ltd Banglore. We are not able to afford all the expenses made in hospital. so we have shifted the patient to Shanti Mukand Hospital Vikas Marg Which was also in panel of Insurance Co. but they are not giving any kind of response. we have lodged a complaint in Reliance General Insurance against TPA vide No.463681 dated 11.07.09. Please Sir help us . I am the only earning person in my family. we are on rent and I have two small kids to look after. Please Do something in my favour otherwise how will I made the payments.

Thanks

Waiting for your kind response.

Pooja Khanna
Delhi
[protected]@ rediffmail.com
[protected]

my policy / certificate no. is [protected]

name insured : - shakil khan

model : - hero honda hunk cast disc ks

engine no. GC 00191

GC 00106


net premium rs. 1143.00

insured declared value rs. 47340.00





i confermation my policy is legal or not




thanks

I am holding Reliance Healthwise Policy number[protected] had paid yearly premium to my agent Shri H Rathod on 1st July'09 (Policy lapse date 6th July'09). The cheque was of HDFC bank, Mulund branch beraring a number 522546 dated 01/07/2009 for Rs.1121/=.

In spite of repetative reminders to Reliance General Inusrance (RGI), the cheque is not yet presented to my Bank and still the whereabout of the cheque is not known.

I contacted Customer Care Dept of RGI, where I was told to contact the Nariman Point branch (Code no. 1101) to know the status of the Cheque and the telephone number given to me was not in existence !!! WHAT A GREAT CUSTOMER SERVICES !!!

With this complaint letter mail, I want to point out such a discrepancy in the services of RGI where the customer is unnecessary gets harassed and the Customer care department itself does not have full information about the prime branches of Reliance General Insurance.

The same was registered at customer care services, but no response from them.My complaint number is 454102.

With a hope that Policy will not lapse,

Rajesh M Shah
(M) [protected]

I took a Medical Policy in April 2007 with policy number[protected] through an agent Vinay Shukla in Andheri East Mumbai. This year in April 2009 the policy renewal was not done because there were no reminder or renewal notice to me. The agent told me that he was too busy to call or sent notice to me. What I couldn't believe was that company like Reliance General Insurance does not sent renewal notice or reminders to its customers.

I called up the call centre to confirm the same and I received the most disappointing answer "why did I not remember to renew my policy and it is not the responsibility of the company to either sent notices or reminders to its customer. The call centre person kept telling me that there is nothing as renewal notice etc. Something unbelievable.

Well, I made the mistake again and took the policy on 04/06/2009 and I received the policy the policy after 20 days and that too with wrong dependant details. So I called the call centre on 25/06/2009 to inform about the same and also to know the company's policy for sending the renewal notice. I think I was speaking with the dumbest call centre agent 'Gulshan' and he kept telling me that he cannot confirm to me if I will ever be sent a notice for renewal. I told him that 'I think I made a mistake of taking the policy again from Reliance' the answer I get is that 'its upto me as a customer to continue or cancel the policy'

I have had 3 instances that I dealt with some employees or agents of Reliance and what I have learnt from my interactions is as follows:

1. The company is not interested in customer service - they are only interested in sales and gathering money from retail customers. They are bothered with customer issues or complaints
2. The company is too big to listen to its customers - in all my interactions what I have realised is that Reliance is too big and you cannot complain or fight with them. They simply ignore you and ask you get lost. They will simply crush you apart.
3. The company will not deliver when required. I am sure if I need a claim the company will make some non sense excuses and will bring 10 legal clauses for not covering claims.

I have put this note to highlight the issues to all common people like me that its not necessary to trust companies like Reliance for customer service and delivery of promise or contract. They are too big to call or complaint. Beware Consumers and don't be taken for granted like the way I have been in the past.

Best Regards,

Faisal Khan

I had an Insurance of my vehicle Tata ace Reg. no-JKO2AG8702 From J&K. Reliance Cover note no[protected]. In the name o[censored]ttma Goswami w/o Ajay Goswami R/o 133/7 trikuta Nagar Jammu J&K.
Vehicle had an accident and complaint was booked under claim No-[protected]. All required formalties were completed and I was assured that payment will be released soon. Now it had been more than 3/4 months No information Yet. On Local branch inquery They can not give me specific answer.

I need to know how to get Reliance big boses for complaint or if there is any other way to tacle the situation.

Please help and advise.

Ajay Goswami
133/7 Trikuta nagar Jammu. J&k.
[protected].
[protected]@yahoo.co.uk

I was handed over the cover note on 18th or 19th May after i agreed to pay the premium of Rs. 14, 000/- Never during the entire process i was told that the discounted premium comes at a cost of voluntary deduction clause totalling to Rs. 7, 500
I met with an accident on 15th June at Indore, MP (till this time the policy is not delivered to me and i am completely clueless that by taking this policy what mess have i entrenched in)
I called up the call centre for logging the claim but was informed by the agent named Ranjit that since systems are down so he cannot take my request and asked me to call back later (believe me this was only the beginning of what was to follow)
I had to call up one of the senior person at cal centre to help out. Only then i was called back by the same agent who registered the claim and also gave me the address of a local garage at Indore where i could get the car repaired (cashless i.e.)
I also called up the sales agent at 8.30 am on 15th June. The person assured me that once he gets in at his office he will make sure that the car is surveyed and the repair is done (cashless again). I spoke to this chap once again after 30- 40 minutes to check the progress. He said he is trying to get the details of someone in MP. After this, through out the day i kept chasing him for an update but the guy did not answer any of my calls.
At 10.00 am i reach the garage only to find out its a Huyndai showroom and they do not deal with Tata cars or spares. (oops). The Huyndai chap gives me the number of Gaurav Athawale (regional claims officer Reliance general insurance company at MP). I called him and on his advice i visited Krishu motors, Indore, who agreed to do the job. They took all the required documents and assured me that the job would be over by evening. I handed over the car to them and moved out thinking that the worst is over. All this while no one had told me that this is not going to be a cashless affair (forget cashless, i am not even entitled for a claim)
At apprx. 4.30 pm, 15th June, the local garage staff called me to come and see if the work done is upto my satisfaction. After reaching there, finally the bombshell is dropped that "Mr. Pathak the policy you have taken has a voluntary deduction clause of Rs. 7, 500. So please pay the money before you can take your car back". To say the least, I cannot describe it in words what i felt at that point in time.
All this while i kept calling the sales agent with no revert from his side. He only messaged me once in the afternoon stating he has been in and out of meetings so could not take my calls and will call back once he is free. (I still have that message in my inbox for verification if needed.)

Ever since then i am following up with the top brass of RGIC, but till date there is no concrete answer i have on the entire episode. I would not have taken the policy after knowing that with this clause the policy will cost me 21, 500 instead of 14, 000.
Please let me know what action can be taken in such a case against the company and its officials.

reliance general insurance ka meerut me ek Nitin Koshik ke naam se agent hai uske do code chal rahe hai Dheradun Branch (S.M) Neeraj ke ounder me our ek Meerut Branch (S.M) Pawan Sharma ke ounder me Nitin Koshik Pahele ye Meerut Branch me C.S.O bhi rahe chuka hai phir whaha se ye black list ho gaya tha phir isne raligare join kari waha se bhi ye black list ho gaya aab yahe aapna code khole hua hai Dheradun Branch me Nitin Koshik k naam se code hai our Meerut Branch me Vinodh Sharma k naam se hai yahe ladka bhahut sari pahale se hi xcident wali car ka insurance karke company se pharji claim dilwa deta hai ye dono branch abhi tak bhahut si jo chori ho chuke vhicle ka bhi insurance kar chuka hai mera ye kahna hai ki aap is per investiction karaiye ya phir kisi ko bhej kar on d sport pakad ligiye maine iske yaha dekha dha uharad dunga mai niche cover note no likhunga ye qwalius car hai yahe chori ki car hai iska car ka ragistrion no bhi badal diya our chori ki car ka insurance ho gaya is cover note number per investiction karai Mujhe abhi cover note number yad nahi aa raha hai magar wo case parmod tiyagi k naam se hai us case me Nitin Koshik ne 1 lac se 1.5 lac liya tha us per claim dilwa naka wo gadi avon motor abu lane meerut per dhik ho rahi hai abhi tak pata nahi kitne rupe le chuka hai isne to bhahut jald hi aapni car bhi le li hai logo ko ye total loss car dilata hai phir khud insurance karkar un per claim dilla kar car ko dhik kara deta hai ek bar jab aap investiction karainge tab hi aap ko pata chalega THANKING U...

I had sought my car insurance from different general insurance companies and finally zeroed in on Reliance General Insurance. The premium negotiation was done with great efforts and finally cheque was paid.

However, when I received the policy, there were issues related to computation of my premium. Firstly, I had informed the company that premium, which was agreed should not include any voluntary discount. However, two type...

I have three cars all insured by reliance. I got attracted by low cost of their insurance. But i think the company makes it up by denying claims on flimsy grounds as i learn recently. I filed a claim with them for damge to the front and side of my car in an accident- claim no. [protected]. It is evident that the damage happened together. yet, the surveyor granted only the front damage as claim and refuses to pass the right side damage on the ground that he can identify some other scratches on the righ tside too in addition to the "big" dent. It is unfair that the company will not appoint a surveyor and the surveyor would refuse to come and explain in person to me the scietinfic and logical grounds of claim rejection. The company has no appeal mechanism and it is impossible to get heard in this company- U TAKE AN INSURANCE FROM THEM AND FORGET A CLAIM WILL BE PROCESSED PEACEFULLY AND AMICABLY. they look for flimsy reasons to deny claims and that the reason the POLICY IS CHEAPER WHEN U TAKE IT.

THINK TEN TIMES BEFORE TAKING RELIANCE GENERAL- its a company that dupes.

Dear sir,

I purchase Health - SIver Policy Reliance- 25/02/09

But not send policy document.

Policy no[protected].

I also call customer care but not respond. Complant no- 260302.

my contact no- [protected]

I have got commit by Reliance general insurance at the time of policy taking that they will provide gift voucher along with policy but after 04 moyh they had not delivered my gift voucher. My policy No is [protected]. I have discussed several time with the company and their executive every time they have given only complaint No or assurance to deliver the gift items but still only one items they had deliver out of three gift items

I had purchased a car LOGAN 1.5DLX from M/s Amit Auto Sales, FAIZABAD
(UP) on 14.01.2008 and cover note was issued for Rs.22829.00 and as per
policy I found that amount was shown as Rs.20318.00 thereby RELIANCE General Insurance
chargeds an *excess amount of Rs.2511.00.*
Further, I would like to record here that as per schedule of premium under
head -*B.Liability-premium for TPPD vehicles* was shown as *Rs.2500.00* where as in
case of car it should be *Rs. 800.00* thereby RELIANCE General Insurance had charged an excess amount of Rs. Rs. 1700.00.*
I had personally contacted Faizabad /Lucknow representative as well as on phone but no action was taken except verbal assurances.
In view of above, I request you to kindly take necessary action for enforcing to refund all excess amount along
with interest rates, with out further delay of . *excess amount of Rs.4211.00 with commercial interest* .

Thanks

Your's Faithfully

( PRAKASH CHANDRA)

AE-44, NTPC LTD, . COLONY, TANDA,

AMBEDKARNAGAR-UP

PIN-224 238

Mob. No. [protected]

I had made a claim in 20 OCTOBER 2008 about an accident of my Vehicle arn Rs.14000 according to the estimate . Claim No. [protected]
after a month and half they send a Surveyor who had asked to submit all my documents Originals and a dupilcate copy of it, which i had submitted on 5th of December, after one month i enquired about the status i was given a Service Request No.48012, then i was asked to speak to Mr. Anil Solkar Or Mr. Imtihaz Malik @ Ghatkopar Branch Office, they said hey have no idea about it. After a month i spoke to Ms. Shruti on 16/01/09 Reliance Customercare Executive she said the case is under process, On 10/02/09 i had a chat with Ms.Shraddha RCE she said the same Under Process, On 20/03/09 I spoke to Ms.Pratima she made a Re-complaint : 253222 and said action will be taken within 48hrs,
I waited for 11 days on 31/03/09 I spoke to Mr. Ranjit he gave another Complaint no.273378, still no action was taken on 11/04/09 I spoke to Ms.Pranali she asked me to speak to the Borivali Branch Office, when called Ms. Nimika said speak to the Surveyor Mr.Sameer [protected] he said the file is been sent to the Ghatkopar Office . when asked for the file the Ghatkopar Branch Office people dont have any idea about it, On 11/04/09 Mr. Ravikumar helped me lodge another request no.297217 ... Still no action When asked to Mr. Tushar Bhandarkar Ghatkopar Branch Executive he said do what you can its your wish...

This is realy sad and Unsatisfactory that a well known Company i.e Reliance General Insurance has done to their Customers... Really Unsatisfactory :(

To,
Head Motor claim
RGICL.


I have logged my claim on 4th Nov. 08, my car was accident at NH 69 near Multai and it Insured with RGICL (Policy No. is [protected]), but till date there is no any reply from company, many times I am call regarding Claim and complaints status at Customer Care no. is[protected] they also not replied, then I had talk with Mr. Sameer Agre (Surveyor) and he told me that your claim has been closed due to LPG kit not endorse at Policy, if it is a reason for claim not settled then why should he not told me at the time of Survey when I am submitting all the docs like Registration Card, Policy and Police FIR. I also talk with Mr. Abhishekh Dwivedi Claim Manager Nagpur for same problem and request him to provide me Rejection or Claim Closing Letter but I didn’t got any response from him as a proof I provide my call details from Nov 08 to till date how many calls company accept from me I just want resolution of my Claim nothing more.



My LPG kit also RTO M.P. approved and same mentioned at RC

I have a Corporate Medical Insurance of Reliance General Insurance through 3rd Party Paramount Health Services,

My (Kumar Sudhir) PHS ID is : RG NOI 12175693 JAL
Wife (Anju) PHS ID is : RG NOI 12175694 JAL
Daughter (Mansi) PHS ID is : RG NOI 12175695 JAL
Daughter (Jihi) PHS ID is : RG NOI 12175696 JAL

I have submitted my claim form of my wife (due to her severe illness and I had to rush to the nearest hospital which is not network hospital) through my company's HR in December 2008, but still there is no any response.

One day (on 29.01.2009 at 17:53:40) I called customer care help desk at[protected] and got response that "PHS needs the authority letter from the hospital to verify the documents" and the letter is issued from PHS Delhi office to our HR but still I didn't received any letter.

Important Note: On website www.phmhealth.com and also the booklet provided didn't mentioned that PHS needs any authorisation letter to verify the hospital document. if they need to verify go directly to the hospital and verify it. I do not have any problem.

Another thing also that your website does not contain any email address in contact us section. There is address, Phone number, Fax number only.

Dear Sir
I was holding a medi claim health insurance policy - "PLAN GOLD", Policy No[protected].

It was issued from Nehru Place New Delhi through agent Sriram- karol bagh-ncr, code [protected], SM Arnab Chakraborty[protected].
It was due for renewal on[protected].

I received a letter of intimation from Reliance General Insurance company stating premimum Rs 5572/- for 3 lakh health insurance of my family (Self+wife & 2 daughters). The previous premium was onlr Rs 4344/-.
I gave ICICI Bank cheque no. 731321 dated[protected] to my agent Mr Rakesh on[protected].
I have contacted a number of officials e.g Rakesh, Sameer (by email), Mahendra ([protected]), Vikas Sharma ([protected]) and requested to renew my policy. BUT till date I HAVE NOT RECIEVED ANY INFORMATION. POLICY IS NOT RENEWED. NO INFORMATION OF CHEQUE.
It is kindly requested to look into this case.
Thanks and Regards
Akhilesh Kumar
Aakanksha
B-102 Jagat Puri
Delhi 110051
ph [protected], [protected]

Agent code 21BRG189-B1435
POLICY NO[protected]
Reliance General Insurance

Pls try to uderstand what i want to u say about ur department
i gave u a cheque for policy from acount of BHARAT SHARMA
and i said give me policy for Bharat sharma my wife Madhu sharma and our son Tejasvi sharma
i got that policy but unfortunately i didn't read that policy
I got policy of Bharat singh Madhu...

Hi,
I have purchased a reliance healthwise policy with the policy no[protected] on 23rd feb 2009 through a telephonic call from mumbai. They have charged the annual fee from my credit card & said that i would receive the policy document & the health kit within 7-10 working days, but today being 23rd of march i have not received my policy papers yet. I have written a complaint to their customer service e mail id but i did not get any reply. I have also called the customer service dept & lodged a complaint with the complaint no 230616, i have called them atleast 5 times & every time they assured me that i will get the hard copy through courier within 7 days & a soft copy on my email within 24 hrs but i never got that. Today finally when i asked them to let me speak to the head /manager customer service, the lady named nivedita gave me an excuse that we do not have senior professional or manager available at our office. I finally gave up & decided to cancel my policy. I would request you to kindly take an appropriate action against them & make everyone in this world aware of their services.

Regards
Sulabh kumar
[protected]

hell with reliance general insurance
the sitting in jaipur reliance tonk road branch Mr. ROHIT SHARMA ..this guy is not telling me from last 15 days how can i issue duplicate cover not so that i can have CLAIM for my car damage
i had provided my old insurance copy along with REGISTRATION COPY but the illiterate raskals still not providing me the required information
HELL WITH YOUR COMPANY Mr. AMBANI


SUDARSHAN SINGH LAKHAWAT
UNFORTUNATLY YOUR COSTUMER
HELL WITH YOU

I have a motor vehicle insurance, which is issued from Hyderabad, Andhra Pradesh.

At the time of renewal - the agent reduce the premium and saying a discount of no claim bonus is given, But now when I had an accident so I raised a claim -- I got to know he has put that in Voluntary Excess, Which means the insurance is worth less for amount of Rs. 15, 000.

This is big cheating done.

Now I got to know why everyone reliance Insurance is worst.
I spend Rs. 21, 000 and got Rs. 1290 as refund.

Reliance Insurance is cheating people.