[Resolved]  Reliance Life Insurance — Fraudulent Sale of Insurance Policy on behalf some other Insurance Policy

Address:

New Delhi, Delhi

Dear Sir/Madam,

With reference to the Communication-ID [protected] pertaining to the telecon with the customer care center, I would like to highlight a case of fraudulent sale of Life Insurance Policy by Third party agent on behalf of Reliance Life. The policy received by me is entirely different in terms of the benefits communicated to me at the time of verbal selling of policy. As per the agent, I was to get 50% commission as pay back after 2 months and the same would be there in writing in the policy certificate. However the policy certificate that I have received from RLife is entirely different and does not mentioned any such clause.

Most importantly, I was told that this is a onetime payment only. But, to my utter shock and surprise the policy bond mentions the premium payment as an annuity. This is a complete misrepresentation of facts and amounts to fraud. When I discussed this issue with the agent, he took the original policy bond from me and promised to get this rectified. However even after repeated follow up, I was not issued the rectified policy bond and now I have come to know that such a policy (with just one time payment) is not even offered by RLife. I really feel cheated by this misconduct and therefore appeal to you to take necessary action in this regard. Further, I am not interested in pursuing this policy anymore (due to misrepresentation of facts at the very beginning) and want the entire premium amount paid by me to the refunded immediately.
Now I am repeatedly following up with the agent for a refund but she is not responding to any calls the agent contact details are as follows (Isha Sharma [protected])

Same is the case with my brother, who has been sold a similar policy fraudulently and has been sold the same policy on same day.
The relevant Policy Details are mentioned below:

Name: Manish Saklani
Policy No: 17329369
Date of Birth: 23rd Jan 1981

Name: Ashish Saklani
Policy No: 17292436
Date of Birth: 4th Nov 1983

Need your investigation and intervention.
With Due Regards,
Manish Saklani
Mob: [protected]
RZH 940/4 Gali No. 15 Raj Nagar Part II Palam Colony New Delhi - 110045