Reliance Life Insurance Complaints & Reviews

Dear Sir/Madam,

My name is Ankur Pathak. I was working with Reliance Life Insurance Co. Ltd. I left the company in the month of June 2008. I had submitted my PF withdrawal application in the month of January to the company and the company has submitted the same to Regional PF office, Bandra on the 24/02/2009. My PF no. is MH/48439/7254 but still i have not received my PF amount. Since 3 month i am doing follow up with EPF BANDRA office but i am not getting proper response.

I am attaching herewith the acknowledgment copy of the same. Please look into this matter on urgent basis as I have not received my legal amount from EPF office.My name is on serial no. 32 (Ankur Hareshbhai Pathak)

Please deposit my PF amount in my below account no.

Bank Name: ICICI BANK
Account No.:[protected]

Hope to Have a positive reply from your side as early as possible

Thanks & Regards
Ankur Pathak
Navsari
Gujarat
[protected]

I am a Reliance Life Insurance customer since November 2006. I have a policy (No. 10395109, Product Name: Market Return Plan II (Regular)). My advisor / agent for this policy is Mr. SUVASISH MALLICK, with Advisor Code 20052812.
Sometime around May-June (2008), Suvasish approached me and explained a single premium policy with high return (I cannot recall the name of the policy) and took a check from me of Rupees Twenty Five Thousand (INR 25,000). But at the same point of time, I asked him to submit with my confirmation only and for that reason I have not put in any date on the check. I have not signed any form as well.
Now since October, 2008, I am in Kuala Lumpur, Malaysia working in here as an IT Consultant leaving my previous job.
On 19-May, 2009, I received an e-mail from Reliance Customer Care with the Premium Initial Deposit Receipt and also I checked with my bank and found that the check I have previously given to Suvasish is used and the same amount (INR 25000) is being debited from my account.
I immediately called up Suvasish on his mobile (0091- [protected]) and he said that “He has already left Reliance and joined IDBI and that he left the check in his office drawer and someone might have deposited the check and that he will help surrendering the policy”.
I checked Reliance online system and found that my advisor for the new policy (Policy No.: 14530202
Product Name: Super InvestAssure Plan) is Mr. Amit Kumar Nandy with Advisor Code[protected] whose identity was new to me. From the online site, I got his mobile number (0091- [protected]), tried calling him, but he dint respond.
The policy reached my home and I have a soft copy of the policy document (my brother scanned and sent me). I was highly astonished and disgusted to see that, most of the information put in the policy form is incorrect and even my signature was done by somebody else and not me.

Then I had to make at least 20 international phone calls and 50 emails, I got refund of 24975 after nearly one year. But when I asked them what action is being taken, they replied that they cannot disclose the same.

This is highly disgusting, as I being a customer and also being a victim of fraud done by an employee of the Reliance Life Insurance, have the right to know on what action being taken. No interest or compensation is also offerred.

Application Date :09/04/2009
File Ref. No-A100466/09
Status :It is to regret that due to unavoidable circumstances the despatch of Passport has been delayed and will now be despatched in a week9s time

Grievance : I have been sponsored by the company for foreign trip which would be held on last week of The month of April'2010 therefore,request you to do the needful on urgent basis.

Regards

MUKESH RANJAN


Thanks & regards

Mukesh Ranjan
Sr Territory Manager,Agency
Reliance Life Insurance Co. Ltd

[protected]

Dear Sir,

This comlaint is for the policy of Atharva Nimbarte.
Policy No 15546364.

Following are the series of events that follows:

1) We have applied for the policy of Atharva Nimbarte in Oct 2009 ( Premium amount Rs 10000), but from Reliance Life Insurance side there was mis selling of the policy and the terms and conditions ( Management charges) were not told and we had given the policy for cancellation in the month of December 2009.
2) We have gone to Reliance Nagpur Poonam Chambers office on 10th Dec for the cancellation of the said policy and Mr Bishop Indurkar somhow convinced us for better service and converted the cancelled policy premium to a new policy
3) Mr Bishop Indurkar told us that the policy will be delivered to us within 20 working days from 10th Dec 09.
4) We approached Mr Indurkar on around 10th Jan 2010 as the policy documents were not reached us by then and he told us that it will reach us in Max 1 week time.
5) Since then we are following with Mr Indurkar for the same every time he says it will be done in 2-3 Days.
6) Frustrated with all this we have contacted with Mr Arun Kumar Regional Manager , Reliance Life Insurance) on 19th Feb 2010, and he has given assurance to us that he will look into the matter and revert back in 1 Days time.
7)He did not revert back to us till today (2nd April 2010).

8)On 2nd March we have been communicated by Reliance Life for filling up some form for Cancellation on Policy ( via Email from Reliance Life)
9) We complied to the mail and submitted the policy cancelllation form at Reliance Life office Milestone Building Ramdaspeth Nagpur.

10)We recieved a SMS from Reliance Life on 11th March 10 that your complaint is closed and the No is SR [protected]. we have been communicated that we will recieve our premium money ( Rs 10000.00) pertaining to policy in 2-3 days.
11) We have communicated with the Reliace Life office at Ramdaspeth on 17th March as we had not recieved the money by that date, they told us they will raise one more complaint pertaining to the refund of premium amount.
12)Reliance Life raised one more complaint and we recieved SMS on 20th march that your complaint is closed and the no is SR[protected].
13) We are following with Relaince Life Insurance office at Poonam Chambers Nagpur (Mr Bishop Indurkar) and Milestone Building Ramdaspeth Nagpur ( Mr waghmare) till today.

-- AGAIN WE ARE WAITING FOR OUR REFUND TILL DATE....

THIS IS THE LIMIT....WE ARE UTTERLY DISGUSTED WITH RELIANCE LIFE INSURANCE COMPANY..IT CAUSED MENTAL AGONY TO US, WE ARE CHASING THEM FOR OUR MONEY AS IF WE ARE BEGGERS..

Sir, Kindly help us in this regards and Punish Reliance Life Insurance company for causing us lot of mental agony.

Regards
Nitin Nimbarte
[protected]

Hey people,

I took a policy in 2008 from some third part consultant called " Prithvi Insurance Consultant " . Intially when they were trying to sell everything was good. Policy taken "picture changes". Havent recvd a single call from them from last 2 years now.

Customer Service of Reliance
"y dont they close the division itself". Twice i have tried to change my no still it was not changed. I cant change my advisor. I guess their callers just know about the website and nothing more.

Something i will do on my own.
I am totally pissed off with reliance but as i am stuck i have to pay. I ll make sure no one in my friend circle thinks of buying any reliance policy as you people dont care about your customer. Above all they have callers who switch language at will , arrogant and non listeners

I am sure going to make conscious effort for telling truth about your policy and your so called CRM to family, friends, colleagues, collegemates and my locality


Would request each and every reader dont take reliance life insurance. They might fool you better to stick with ICICI ( have two policy with excellent follow-ups from them).

These people have degraded Dhiru Bhai Ambani Vision. Dont know wat next ?????
Keep fooling,

Bye
Still i ll keep paying !
adesh

Hi,
I have a Reliance Market Return Plan(Regular) taken[protected] completed locking period.

Surrender the policy on[protected]. they supposed to pay the amount with in 7 working days. I have not received the amount till now. i have called so many calls to customer care spoke to them and their manager also,
Every time i got the reply it will take two more days due to some internal process delay.

Please let me know what will be my further procedings.

Thank you,
Regards,
Venugopal
Mobile : [protected]

Date : 29th March 2010
Sir/ Madam

This is for Uregent attention regarding FRAUD crated by your Advisor Code No. 20836295, Adviser's Name Vighnaharta Direct Insurance Broking Pvt Ltd.

I have already mentioned in my earlier e mail that a agent (Abhineet [protected]) claimed to be your companies agent had asked to transfer my earlier policy amount to A SINGLE PREMIUM NEW POLICY in which the highest NAV in the 08 year policy would be paid. and he collectd the document & cheque of Rs. 30,000/- for the same. I HAVE ALREDY WROTE ALL THE FACTS IN DETAIL TO YOU ON THE VERY DATE IT HAPPENS AND ASKED FOR YOUR CONFURMATION.

But Now the Policy (contract no[protected] I have received is a Traditional Super Invest Assure Plan with premium fo Rs. 30,000/- annually for 15 long years with Ist year charges of 80% of the premium. (Do you think in these market scenario one would go for this kind of policy if explained ?) It is total FRAUD AND CRIME.

I have not filled or signed any form like that. It is all FRAUD created by your adviser and agent.

I have clearlly wrote behind my cheque that the money is for Fund transfer only without any cuttings on it (I have the photocopy of the same).


Now before taking any legal action against ' Reliance Life Insurance" ' Advisor - Vighnaharta Direct Insurance Broking Pvt Ltd.
and a agent (Abhineet [protected]) for fraudunently opening a policy.

Kindly take legal action against Advisor - Vighnaharta Direct Insurance Broking Pvt Ltd.and a agent (Abhineet [protected])

and refund my hard earned maney i.e. Rs. 30,000/-.

COMPANY OF THIS STATURE SHOULD NOT RESTORE TO SUCH FRAUD TO EARN HARD EARNED MONEY OF PUBLIC.

waiting for reply.

Thanks

Shantanu Mazumdar
[protected]


My Earlier e mail:
Date : 08/March 2010
Dear Sir / madam,

This is for kind information and clerification that I, Shantanu Mazumdar, client Id No. 01158107, purchased a policy " Reliance Money Gurantee Plan" on 28th February 2007 on a premium of Rs. 10,000/- annualy. I have paid three premiums of Rs. 10,000/- each on 2007, 2008 and 2009.

Two days earlier I received a call from your cutomer care office for transfer of my fund (he calculate it to be apprx. Rs. 29,390/-) from this policy to same policy in which the my fund value will be paid on the basis of maximum NAV for any period/any duration in the further valuation. And further premiums are not compulsary. The policy no. will remain same.

Toady i.e. 8th March 2010 after call from your office one representative, Mr. Abhineet Mobile no. [protected], visited and presented the Payout form for transfer of fund and collected the following:

1. Payout Form" duly filled and signed by myself,
2. one Cancelled cheque of my account
3. One Cheque of Rs. 30,000/- in favour of Reliance Life Insurance (for fund transfer only)
4. Copy of PAN Card
5. Copy of Mobile Bill for Address verification.
6. ORIGINAL POLICY PAPERS

Though your representative has ensured that these documents are sufficient for transfer of fund to my account and NEW POLICY PAPER will be sent to my address and I will receive the details in my email. BUT he has NOT GAVE ME:

1. ANY RECEIPT FOR PAYMENT OF rS. 30,00/- THROUGH CHEQUE (FOR TRANSFER THE FUND)
2. ANY FORM TO FILL THE TRANSFER OF FUND TRANSICTION.

I have showed full faith in your company but there is no trasperency reflected in the entire transiction. It shows that I have withdrew my entire fund and presented a new cheque of Rs. 30,000/- for NOT SPECIFIFED purpose.

It is requested to you to kindly confirm that the same procedure is good enough for this kind of transiction (transfer of fund from one policy to same policy with new terms of NAV. Kindly conform on my email [protected]@rediffmail.com and mobile no. [protected].

waiting for speedy reply/confarmation. for any clearification kindly call on my mobile or email accordingly.

Thanks

Shantanu Mazumdar
A-64, Gali No.12, East Azad Nagar
Delhi 110051
Ph. [protected]

Policy Details: "Reliance Money Gurantee Plan" Policy No. 1054099, Client Id 01158107

Dear sir,
I sukhraj singh has worked with Reliance Life Insurance co. ltd. I have resigned there on 15th February2009. My PF ac no. is MH/48439/49464. My company has processed my PF on 6 July 2009. But even after a 10 months i have not got my PF. I have called & mailed you so many times in your office but there is no response.
Kindly do the need full & credit my PF as soon as possible.

With thanks & regard,
Sukhraj Singh
PF no. MH/48439/49464
Mobile [protected]

Hi,

I surrendered my reliance market linked plan insurance policy#10473941 on 27th Feb and the representative told that I would receive the money within 7 working days. But I haven't received my money yet. The reliance customer service(call centre) people are NOT helping, they just respond with standard script "we have escalated to concern department", am so much frustrated after hearing the same msg for last 3 days.
Due to their (Reliance) negligence of their duty, am forced to take loan from family & friends to meet my financial commitments, which puts me in very embrassing situation.

Please help me !!.

Thanks
Yuvaraj Thanikachalam
Bangalore

Receipt for premium paid and updatation


Dear sir,


I have paid my insurance premium of rs.20,000/- through online payment on 11/02/2010 against my policy no.10534019, but till date
I have not received premium paid receipt and also updated in my account.

I request u to kindly send the receipt immediately for claiming u/s 80c and also update the same in m y account.
br...

Respected Sir / Madam,
I Sumitra Ghosh (ID No.79621) as a Reliance Life Insurance Purchaser bound to declare that compamy has already issue a cheque no.3860 on Rs.20,079/- dated 07.02.2010, but my agent Mr.Sagar Nyogi (ID No.89675) hold that cheque.
If you transfer this cheque in my account (details of Bank A/c No. had already given to your Web Site), I would thankful to you If you kindly do the necessary action as early as possible.

With Best Regards,
Sumitra Ghosh
(ID No.79621)

I had taken policy from Reliance Life Insurance Company named Reliance Money Guarantee Plan on 19th August 2009 with 20000 Rs yearly premium for a term of 10 years but on receiving the policy documents I came to know that I was promised false commitment

Initially when I got the call I was told that on investing 20,000 Rs. On yearly basis for 3 years, I would receive guaranteed sum of 90,000 Rs, also the same will be mentioned in the policy document. I received document after 10 days. It dint stated above mentioned promise, so I again called and confirmed the person. They told me that since that offer was only for two days so I will get one more document stating the above mentioned point. I dint received any document, so I called them back. But no one was answering my calls. I contacted to reliance insurance customer care and I came to know that their was no such offer. In this whole process I had wasted my 15 days lookup period.

This means I was given wrong information to sell the insurance policy.

Also I got call from a lady saying that she from IRDA (organization regulating the insurance companies).I explained whole scenario. Following this I got another call from reliance people, giving me opportunity to switch to different policy. But I dint wanted get fooled by one more telephonic conversation so I disconnected call.

Please guide me to get justice.

Details of my policy are as follows:

CAD/CA/BM Code:[protected]

CA Exec/SM Code : R-10320

Pos/Advisor code :[protected]

Client no of the isurance : 71276921

Client No. Of Nominiee: 71276952

Form no. 7815001

Policy term-10 years

Witness- ashwin desai

Irda licensed advisor/sm : vighnaharta

Advisory code: 20832583

Proposal No: A8922278
Unique identification No: 121L025V01

Office address where I filled form and submitted paper:

Reliance Life insurance,
4t floor,
Jaising business center,
Parsi wada,
sahar road,
Andheri (E)

People who get my form filled:Gurpreet.


My mobile number :[protected]

Today on Feb 20th 2010, I called the call centre and lodged a complaint again - [protected]. Again I am being promised that someone will call me :) This is getting ridiculous by the day. Everyone is non responsive in this company.

The IRDA was already emailed into, even they did not get to my email I guess.

Now I hope somehow I get my money back and forget that I ever got any business with Reliance. So far so good for the top business names.




[protected] Forwarded message[protected]
From: Yashveer Singh <[protected]@gmail.com>
Date: Sun, Feb 14, 2010 at 10:36 AM
Subject: Re: Complaint against Reliance Insurance Policy handling
To: Rlife.[protected]@relianceada.com
Cc: [protected]@irda.gov.in, [protected]@irda.gov.in


Hello

I am sending this email in deep regret. The services from Reliance has been very poor. After waiting for atleast 25-30 minutes on the call, I am always told that a call back will be arranged but that never happens.

The team there asked me to submit a cancelled cheque in the office so that my policy could be re-instated. I fail to understand for a policy that was mandated an ECS via Credit Card and was running till Dec 09, how come suddenly the Cheque comes into picture? In the morning I spoke to the call center people and they advised me to wait for 3-4 days so that the team could fix the ECS thing. Till that time my policy was in force.

After 10 hours, I get an email stating that my policy has lapsed effective 14th Jan. Is Reliance trying to cheat on the money by cancelling the policy behind my back

This time and again cancelling of Policies's is a very serious concern for me. Since my policy is on a monthly premium to be charged to my credit card its very tough for me to keep looking at my back if the policy is still in force and paid up or not.

I had a very basic question - if one fine day god forbid something happens to me and due to Reliance's fault my credit card for not charged, how much hassles my family would have to go through to settle the issues. I am forced to say this is very ill managed way of handling life related issues and I will seriously considering this to various websites and take this to Consumer Court proactively instead of waiting for a mishappening and then my beloved are forced to do that.

So much good in the names and faith of the big trusted names in business.

Sending this email to IRDA as I have been told they are the main governing body. I am sorry if that is not the case or if this was too little an issue to be involving IRDA at this level. But for me its worth my life on stake and with repeated instances of errors with my policy I am on no man's land. I am sure if this falls under IRDA jurisdiction, someone will take appropriate action there.

If possible please keep me posted on what is going on over there

Thanks,
Yashveer Singh



On Sat, Feb 13, 2010 at 9:28 PM, Yashveer Singh <[protected]@gmail.com> wrote:
Hello Everyone

I have been trying to find out status of my policy for quite some time now but to no avail.

My Policy Number is 13470119 in the name of Yashveer Singh. I lodged a complaint/query on 27th Jan 2010 seeking information on why my Cerdit Card was not charged on regular basis for collecting my premium. My Complaint Number is [protected].

This policy was intiated on Jan 2009. At that time as well, I had issues as Reliance forgot to charge my credit card for payments and subsequently cancelled the policy. and when i followed up the policy was reinstated.

I am again facing similar issues again and no one is responding. I am told time and again that someone will call back to confirm and nothing has happened yet. Every time I call, i am told that no senior is available to speak and will take atleast 2 hours before one can be made available. Todya I spoke to one person named Javed who again denied access to someone who could actually solve my problem.

My complaint also included request abt the way my premium was being allocated - the dates of allocation of premium has been very interminnent. It varies between 2-10 days of the day my credit card is charged.

I hope with that someone does something about this else I will be forced to take this up Reliance's chain and with IRDA.

I was about to send a cc of this email to

Sudipta Bhattacharya
Deputy Director - Life
[protected]@irda.gov.in

G. Babita Rayadu
OSD- Legal
[protected]@irda.gov.in


But have held on this for once more and next time I will not hold on to such complaints politely.

I will call at 10 AM IST again and hope I get some response

Thanks,
Yash

My father bought a life insurance policy of Reliance Co. 3 year back & company promised to my father that this policy would give about 25 % return.My father invested Rs 3 lakh in 3 equal installments for 3 years.What i found right now that the overall NAV value of our policy is just Rs 3,10,000, it means only Rs 10,000 as a return in 3 years.I think its horrible & i want to ask one thing from Reliance Co. that is this a maximum return of which you give to your customers.I think that this company has cheated us because at this moment their is no reply from company side.It's really very disappointment for us.This is my request to all of you please don't invest in any reliance insurance plan because they just cheat their customers.

SIR

I had send a policy document of Reliance life insurance company ltd from professional courier changanacherry branch on 23rd november 2009.But the document is still not delivered.The address is to Pathanamthitta.Kindly do the needfull.Because it is an important document.The TO address is as follows

MATHEW.K.CHERIAN
KOLINCHIKAL HOUSE
KUMBANAD P.O
PATHANAMTHITTA
KERALA

Status of Your Claim
State : MAHARASHTRA / Region : BANDRA / Establishment Code : 48439 / Employee No : 31403
Send Feedback

Receipt_no Type status remarks
90411325 Form 19 Under Process Your Claim is received on 12/11/2009 and is being processed. Kindly Try after 30 days from Submission.
90411326 Form 10C Under Process Your Claim is received on 12/11/2009 and is being processed. Kindly Try after 30 days from Submission.


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Designed & Developed By National Informatics Centre

Respected sir,

I am Shishir Bansal. I have worked with Reliance Life Insurance Company as a Sales Manager in Harda (M.P.) branch.

Some of the persons were working under me as advisor, for Reliance Life Insurance Company.

Reliance Life Insurance Company has deducted TDS on the commission of my advisors, which are suppose to be deposited to the Income Tax department but they did not deposited the same to the Income Tax department.

In this way Reliance Life Insurance Company has cheated Income Tax department as well as with my advisors.

I am requesting you to look into the matter and do the needful.

I am also requesting you to update me for the action taken. I will be thankful to you.

Details of the TDS deducted by Reliance Life Insurance Company but not deposited to Income Tax department is attached.

With regards-

Shishir Bansal
[protected]

I WILL SUBMIT MY EPF FORM FOR WITHDRAWAL FOR PF IN RELIANCE LIFE AT SEPTEMBER-09 BUT IDONT KNOW THE STATUS OF MY FORM. SO IWANT TO KNOW THE STATUS THAT WHERE THE PF IS CREDITED IN MY ACCOUNT .MY EPFA/C NO;MH/48439/20251 PL UPDATE ME AS ERLY AS POSSIBLE.

Dear Sir,

I was worked in HDFC STANDARD LIFE INSURANCE COMPANY LIMITED, after that i moved to Reliace Life Insurance Company Limited, I forwarded to my pf accumlation amount in Reliance Life, now i relieved from Reliance Life, I have send through mail to Reliance Life several times regarding my pf withdrawl, but they are not responding. Please consider my complaint and take the necessary actions as soon as possible.
Thanks & Regards,.
B.Barath, Namakkal, TamilNadu,[protected]

Dear Sir/Madam,

I Chandra shekhar Boddula S/o. Rajalingam residence of Parkal, Dist Warangal Andhra Pradesh. I had a policy in Reliance Life insurance Co. vide policy No. 11557648 for that i had submitted Medi Claim documents at Hyderabad TTK office instead of Mediassist mistakenly. I have requested to return the same at Hyd office but they had confirmed that they had already despatched the same to Mumbai TTK office vide POD No. 739130 in July Month.

Now I request you to kindly return the documents to below Reliance Office and confirm.

RELIANCE LIFE INSURANCE CO. LTD.
GREEN SQUARE PLAZA
III FLOOR, OPP: PUBLIC GARDEN,
HANAMKONDA
WARANGAL - 506001.
Ph:[protected]