Reliance Life Insurance Complaints & Reviews

Hi,

I had purchased 2 policies from Reliance Life Insurance last year for myself and my wife.

1. Subhash Chander Puri - Policy number[protected] for Rs 300,000 (Compliant number - [protected])
2. Kusum Puri - Policy number[protected] for Rs 1,50,000 (Complaint number - [protected])

On receipt of first policy document, we found that our Date of Birth has been tampered with - on photo copy of PAN Card. And the second policy had different options than what we had opted for.

We demanded the amount to be refunded and registered a complaint with Reliance, Dwarka, Sec 5, Delhi branch in Sep 09 followed by a written and e mail complaint with Reliance Customer care, Mumbai on 26 Nov 09.

However, even after repeated meetings and assurances from Reliance people, we haven't got our money back. Instead of being apologetic, Reliance had forced us to follow up daily but to no avail.

I hope a favourable response from your end.

Yours sincerely,

Subhash Chander Puri
91-[protected]
[protected]

Dear Sir,

I purchased a Reliance Insurance Policy No: 11505423, Client Id: 03263876 Issued On: 13/02/08 In the name of Ashish Saxena. I had purchased this policy from RLife Sr Sr Sales Manager, Reliance Life Insurance(Paschim Vihar Near Peeragarhi, New Delhi 110063). At the time of renewal of this policy in feb-2009 I made a payment of 25000/- Rs via Cheque to Mr Varun Anand. But after a few days I got a parcel from Reliance Life Insurance containing the policy papers of a new Policy (No: 13718384 Client ID : 03263876 Issued on 9/02/2009) in my name.

I contacted Customer care at Reliance Life Insurance to cancel the new policy as I have never bought it and I had paid the premium against my existing policy. But I was told by them to contact Mr Varun Anand for it. I was in constant touch with Mr Varun and he kept on telling me that he simply invested my amount to different Funds & it’s not a new policy so I need not to worry about it.

I also made a written complaint about the same on November 7th, 2009 at Sector-18 Noida Branch ast Reliance Head office. Even From there I did not get any solution to my problem.

Rather I got a letter from Reliance in reference to Complaint no – [protected]/1 stating that my previous policy has lapsed and I have to pay premium for the second policy, which I had never bought. Moreover the Letter also states that my first policy has lapsed as I did not pay premium on time. Now I am being forced by the customer care at RIl to carry forward the second policy.

I followed the Grievance process of Reliance & send communications in below manner -

1) rlife.[protected]@relianceada.com on 13 Dec 2009
2) A follow-up email on 16 dec to the above address
3) After no communication from cust care I sent my Complaint to rlife.[protected]@relianceada.com on 27 Dec 2009
4) Still no response from any unit of RIL so sent a communication to rlife.[protected]@relianceada.com & waiting for the response.

Please advice for next course of action to sort out this matter.

hi,

Such bad experience from reliance company . i got a call saying that you will get 250 % of bonus on current policy. i said i don't want policy and i cut the phone. again i got call from Delhi call center using bad words.
words are tere baap ka maal hai kya , teri maa ki.. etc...
i want you to sack that call center. and i need apologize letter from the company within 2 days.

Waiting from quick and positive reply.

Thanks
Pankaj

AWB no. L21144775

I got sms on my mobile on 12th dec 2009 that the welcome kit of my RLIC policy no[protected] has been dispatched on 8th dec 2009. corier name:speed post. AWB No. L21144775. But still i didn't received the respective kit. kindly follow up the above mention courier details and update me the same.

this is really disgusting ..reliance life insurance is good but the sales officer is truly cunning n fraud ..he cheated me he mis cummit the policy ...wenever i askd for the premiums that it is regular or 1 time investment he said it is 1 time n now it come to know that the policy is regular n one shuld need to pay for 24 years is trurly cheating n disgusting never blive the policies like this n the sales officer cheater lier n u can say...

Reliance Life Insurance ek Bahuat Badi Fraud Company hai Is company ne mera sare paise loot liye hai sale reliance wale ki maa ka bhosda sale reliance ki maa ki chut. Main sabhi customers se kehe na chaha ta hu agar aap ko policy karani hai to plz reliance se mat karva na ye company sali badi fraud hai sali keh ti kuch aur hai kar ti kuch aur hai...

Anil & Mukesh Sale dono ek number ke madarchod hai........

I want to invest AWM Life that demands they are corporate agent of reliance life insurance. They also tell us Reliance Insurance will be responsible to pay the matured money.

Dear Sir,

I have recieving some call from Reliance Life Insurance Co.Ltd.like voice call and messages to deposite due premium policy but I never purchased any policy from this company one time I have already said to telecalller that do not call again but after that problem is continue so please rectify this issue

Pradeep Soni
[protected]

My poicy amount recovered through ECS from my bank account and I received a letter from Rreliance comany that my cheque is dishonoured.. When I contact Tiruchy Branch Ms. Jothi said that the cerk gone for lunch and at few seconds later she told that the same clerk is on leave for long time When I contacted in person, it was informed that this happens every month due to their technical problems.. If such is the case just imagine how customers wll suffer in future to receive the amount

my advisor code is 20071318. after the code reniew on 16th, october09 i have not received my advisor comission till now/

TO RELIANCE LIFE INSURANCE

SIR,

I had joined as an Advisor of Reliance Life Insurance on 25.05.2006.
NAME : FOUZAN SHAHID
LICENCE NO. :[protected]
ADVISOR CODE : 20033563

I had matured one Market Return Plan policy during November 2006 (Policy contract No.[protected]. As per agreed terms, I was supposed to get a commission of 9.51% & thereafter 3.81% in subsequent years.But till date I have not received the commission amount to my HDFC Bank account.

Though I understand that my Advisor Licence had expired on 24.05.2009, but I should have got all my previous commissions before the validity of my card. I had called-up Customer Care & also sent several emails, but there is no proper reply.

Hence, you are requested to arrange all the commissions to my HDFC Account.

Thanks & regards
Fouzan Shahid
Moradabad-244001
Mb.: [protected]

The above letter has been written to reliance customer care the same letter i have attached to let you know the case.


Ref.: Policy No.15356733 ,Client ID[protected]

Subject : Cancellation of above policy due to wrong information provided by advisor

Dear Sir / Madam,

With reference to above I would like bring to your notice that I received a promotional call from one of your advisor Mr. Kabir Ali – Cell no.+[protected]- Landline no.[protected]) the person said that we are lauching a plan for few premier customer on trial basis , as per the plan we would have to pay 3 year premium of Rs. 50,000/- per year after completion of 3 Years we will get gurantee Rs.2.35.000/- out of which I can withdraw Rs. 2,10,000/- and balance amount I can keep with reliance for 5 year or 10 years against which I will get RS.3000/- pension quarterly from beginning of this plan for example if I take this plan in month of October 2009 then I will start getting pension of Rs.3000/- quarterly from month of Jan. 2009, also I will get insurance cover of Rs. 5 Lacs and a accident rider of Rs. 2 Lacs extra , plus medical insurance upto 75000 per year , for all this I will get written documents. But when we received the bond it came to my notice that whatever the advisor had told not a single thing was mentioned in that , when I called the advisor he said that , as per IRDA we cant give with policy but within 15 days you will get separate document for above benefit directly from reliance company, also I asked the representative that why the company is offering such high returns he told that company will use this fund for there sister concern instead of borrowing from others.

Also I called Reliance customer care to know the details of this offer the answer I got was negative so I again called Mr. Kabir ali but he assured me that as its is promotional and launching product our customer care don’t have information when this product will be lauched official at that time customercare will get information.










I would like to request your to please take action against the advisor immediately.

Also issue my amount without debiting any charges or cutting any charges from my sum , because its a 420 case giving some wrong information and misleding the customer , if any charges are charged to me I will have to take legal action against this .

Also from pune office Mr. Sharad had come to me to collect document his cell no.[protected],

Also we were told that its direct policy from reliance but when I read the bond I came to notice that it is thro some broker Vignahartha as the person had take my personal document and taken signature on blank form for which no copy was issued

Please look into this matter at earliest as its not good on part of reliance

Pathan Atik J.

TO
RELIANCE LIFE INSURANCE (CEO)
WESTBENGAL (RM).
SIR /
I am joint Adviser (oct 2007) my name Badreduja khan (LABEPUR:BIRBHUM) WESTBENGAL.Core port agent my (BSM) Name Mrs Vivek Bajpai (CDAL). Advisior code[protected].I am login to customer policy. policy no[protected],11159031,11160373,11160559,11160698, etc Not Recive my any commotion.

I Complaint my BSM not Respond. Call No-[protected].

your faithfully
B KHAN

Dear Sir/Madam my name is Atikur Rahman.Sir I have applied for the PF in the month of July 2009 dated 7th ,but still now my amount has not been credited to my account.My PF AC NO. is MH/48439/22088.My PF details is submitted at Reliance Life Insurance Co. Ltd. at Zonal Office ,Ko;kata.But till date the amount is not been credited.I will be pleased if you can provide me some information on the input.

Thanks&Regards

Atikur Rahman

Respected Sir,

Policy No: 13474281

I have applied for free look cancellation on 13Oct2009 and till today there is no response from the reliance people.

I am calling customer care everyday and they say it is in progress.

I was cheated on this policy by the SM.He told me one policy and assigned me another policy so i asked for freelook cancellation.

This is my hard earned money and i want it back.Please refund my money immediately.Since this is a case of gross cheating.

I have purchases Regular Endowment Plan , from Reliance Insurance ltd, bearing my Insurance plan no Policy no 10139813, my premimum charges is Rs. 5384/- per Annum. But now I have received a reminder from them to pay Rs. 5517/-, when I took up matter with their customer care, first they told me that as per IRDA guidelines, services tax has been added, when I asked for noticification of IRDA, they told me that compnay has imposed the service tax.

When no other insurance companies, is not imposing any service tax, at what basis, Reliance life Insurance is charging extra amount. I just feel cheated by company

I request the forum to take up the matter with Reliance Life insurance in this regards

Best Regards

Anjan Kumar Patra

sir ,
I AM abul vakil i was working at reliance life insurance company i have submited for pf withdrawl on 22 may 2009 (22/05/2009) till date i have not recived my pf amount MYPF a/c no MH/48439/25870.Nor company is guiding me nor pf office people .
i am very much in need please release my pf amount as early as possible .

Thanking you
Abdul vakil
[protected]

On[protected], I talked with RLI executives and decided to take the life insurance policy with Reliance super investassure plan. I gave the Post dated cheque of Rs. 15000/- to their representative. I also signed on the application form at the places mentioned by their represntative. I received the policy on[protected] and was shocked to see that the policy was for reliance money guarantee plan. It had the xerox copy of the form on which I had signed, but the plan selected was reliance money guarantee plan. It also had one page wherein information about Reliance money guarantee plan was there with my forged signature below. I clearly remember not signing on any of such document specific to money guarantee plan. Now, I want to withraw the policy as well as take strict action against this forged signature.

With due respect, myself Shakti Singh Sharma S/o Sh. Tulsi Ram, R/o Krishna Colony, Samalkha, Panipat, Aged 59 years, want to attract your attention to CHEATING, FRAUD, and continous HARRASSMENT done by Reliance Life Insurance Co. Ltd.

Sir, in the month of january 2009, I got a call from Reliance Life insurance Company Ltd. regarding an Insurance Plan. The calling person took appointment from me to send their marketing manager to visit my home and to explain me some plans for investment in Life Insurance policies. On 21.01.2009, some Mr. Sanjay Sharma ( mobile no. [protected]) accompanied with Mr. Harish Chugh (Mobile No. [protected]) from Reliance Life insuarance Co. Ltd.'s delhi office , as told to me, visited our home and explained an investment plan. According to the plan explained, i will have to pay a premium of Rs. 30000/- ( Rupees Thirty Thousand only ) only once, and can get my money back any time with interest after a period of three years. When I received policy documents ( POLICY CONTRACT NO. 13579254 and PROPOSAL NO. A1966766 ) I was shocked to see that it was not a Single Premium Policy, it was a policy in which i have to pay premium continously for policy term.

Employees of Reliance Life Insurance Co. deceives me. On 12.02.2009 i raised the matter before Reliance Life Insurance Co. Ltd. vide their customer care email id , but nothing done by them. They replied on 17.02.2009 that i should contact Reliance Life Insurance Co. Ltd.'s Branch office at Panipat, and to submit a written request for cancellation of policy. When i contacted Company's branch office at Panipat, their executive Mr. Sumit Batra refused to accept my policy for cancellation. Then i sent a mail to Grievance cell of Reliance Life Insurance Company, but they also do not take any interest in my complaint. I also mail my problem to the mail id of CEO i.e. ( rlife.[protected]@relianceada.com ) , but they do not have any time to look into the problems of their customer.

On 18.03.2009, Mr. Harish Chugh contacted me and told me that the matter has been resolved and my money will be refunded alongwith interest before 31st march, 2009, but to grave shock he was just making fool of me. He was just passing time. Now nobody from Reliance Life Insurance Co. Ltd. is answering my problem, nobody has time to look into the matter.

So, Through this letter i request you to look into the matter, and to do something for return of my hard earned money , and also to take appropriate action against both of the company executives who decieves me.


Thanks & Regards,

Shakti Singh Sharma,
(M) - [protected]
R/o H. No. 240, Ward No. 12,
Krishna Colony, Samalkha,
Panipat, Haryana, 132101

POLICY CONTRACT NO. 13579254 and PROPOSAL NO. A1966766

Dear Team

Plz get fefunded my Rs 30000/- from Reliance Life Insurance company as the executive of Reliance Life Insurance has been misseeling to me of policy of Rs 30000 /- POLICY No 13692451 on in jan'09 after that no action to be taken even i logged a complaint 2 time in Reliance Life Insurance Intenational trade tower, nehru place, Delhi 19 office, Mr IMRAN operation Incharge said that only 7500/- has to be refunded but when the executive take rs 30000/- from me, & he never singed any document by me, & even no valid Address poroof attached of me in this policy & executive given his own proof for deliveved my policy to his home & bacause i could not cancel the same, he signed my policy & put my fake signed on this & give me wrong policy So how they people refunded me only 7500/-
Plz refund my Rs 30000/- & interest from jan onwards on that, I have all the copy of Complaint recieved bt Reliance life but no action to be taken yer, i ma not able to attached with this compliant withour in allowed only 2 MB, PLZ CONTACT [protected] OR [protected]