[Resolved]  Reliance Netconnect Broadband+ — Unable to connect in Broadband + mode

Reliance Broadband — unable to use since its activation

Since the account has been activated, i am unable to use it due to connectivity issues. Customer service is very poor.

sir plese call me and send me your no my usb is not activated

Reliance Broadband+ — broadband not activated after repeated complaints for a week

My broadband + service was inactivated on its own within a month of its purchase and after repeated complains , all went in vain . I am troubled for no fault of mine and made to visit web world for number of times without any fruitful result.i am really stressed as i dont know whom to contact and where to go and what to do?

Hi,
After logged complain in consumer forum I have received a call from Reliance end on 18.03.2011 at about 01:30PM.The persons who called me told me the real fact that there is not any network congestion and they think the device has got a problem.So they adviced me to go to nearby ZTE Service centre.At last I relieved a bit after so many calls to them.
I had visited the ZTE Service Centre on 26.03.2011.They received my device and asked me for problem.I told everything what happened.They gave me the job sheet and told me to come next Wednesday i.e Yesterday (30.03.2011).Due to unavoidable circumstances I am not able to go yesterday instead I have gone today.
They gave me a new device with new RSN Number.
Previous RSN Number : RZTCDC[protected]
New RSN Number : RZTCDS[protected]
For checking purpose I casully asked them to connect.But they failed to connect in any mode.They disclose a surprising statement that 9 among 10 comes with this problem.May be Reliance have not activated the Broadband + service or your broadband + service is stopped by Reliance.
They told me to contact customer care.
I think from their end they are clean as the device is new and as I saw many connecting software in their desktop that may be a reason for them not to able to connect.They told me to try in my laptop.If Hybrid mode & High Speed 1X mode is also gave the same problem then come to us.
On returning home I have tried to connect the modem.Again it will connect in "Hybrid" and "High Speed 1X" mode but give error in connecting in "Broadband+" mode.
Exactly at 7 pm today I called to the customer care.The executive introduce himself as "Chandrajeet" and the same thing happened again, "Sir, temporarily in your region there is network congestion...".
And the guy who is talking with me even can't listen to my word.Everytime I am telling that I can able to connect with Broadband+ mode from my laptop with another Realiance Netconnect Broadband + device from same place.
I am completely fade up with this product.
I think there is no other way except withdrawing the connection if it is not solved within a week.Because this hamper my works a lot.
Among 6 month 1 month is completely wasted.

Hi,
This is Rajib having reliance Netconnect broadband + no [protected].
I am facing adjuctly same problem.
My device (zte ac2726) got some problem and not get decteded . The device got replaced by the service centre. after that I am not able to connect the broadband+ mode. the customercare asked me to go to the reliance webworld . Webworld asked me to go to the Service centre. Service centre peoples are telling the device is working fine; call customer care. And Finally Customer care is telling that logged a request. Your problem will be soved withing 2 dats but no response.
I feel these peoples are not organized atall for service but harrashing the customer organizedly.

Hi

This is Mahesh.My reliance datacard no is [protected]

I purchased this connection on 17 April.Since the very first day connection is very slow and frequently getting disconnected.I called so many times to the Relaince customer but they did't provide me the correct resolution of the problem.

Since last one week i am not able to connect my datacard in Broadband plus mode.Though I have selected for goldplan but its not o[censored]se.Simply its wastage of money as i am not able to do any task from this device.Whenever I am calling to Reliance Customer care they are saying that by next two days it will be resolved.

Reliance Netconnect Broadband+ — not able to connect

Sir,

I am using reliance broadband + modem.When i trying to connect it in broadband + mode it shows the message as 'the remot computer did not respond.My area is braodband +coverage area.Please find a solution to my complaint.My datacard number is [protected].My mobile is [protected].

I am also facing same problem from past 5 weeks. I am really fade up with the customer care guys.

whenever i contacted them, they will ask the area where i am using the data card, they will come back and say there a network conjection, takes few days.

My case is:
I am not able to connect in broad band + mode.
when i reported this they asked me to re install the software, i did and no use.
They they come back and said there is network issue. Asked me to try it in different locations. I tired that, result is same.

Meanwhile waht i did is, i tried with my data card, it's working fine at all places. Then i informed to that customer care guys about my observation. Then thaey said it's a device issue, asked me to give my card to service center guys.

I went to service centre guys and they the device has no problems, HSD mode is not activated.

I am not sure about the reliance network modes activation. How come only tow modes (1X and hybrid) are activated except HSD.


Service cetre guys has given a contact number of technical team. When i contacted them regarding the issue, they said they will create a case, so that mumbai technical team will address the issue.

So far, no call from the technical team...


I don't know what to say here...
Reliance is not reliable...
DATA CARD NO: [protected], ZTE device AC 2726.
Bangalore

Satish