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[Resolved]  Reliance Netconnect — CLIP Charges (illegal) in Reliance NetConnect Bill and court case

Attention all Reliance NetConnect Users (Please treat this as very important):
I was an active and regular user of Reliance NetConnect (http://www.rcom.co.in/webapp/Communications/rcom/Netconnect/rm_netconnect.jsp) until October 2007 when I changed my plan to "pay as we go option". After this change, when I received my new bill in October 2007, I saw that they have added following items in the bill:
Monthly charges
Advance monthly rental charge RNJ[protected] to[protected].00
Advance monthly rental charge RNJ[protected] to[protected].00
Reliance netconnect subscription RCFreedom[protected] to[protected].67
Monthly charges - CLIP 16.67
Total monthly charges 523. 34

Firstly I send an email to the customer care that they have not notified any such advance rental by email/call/sms to me, nor they have put it in the website.
SECONDLY, MOST IMPORTANT, THEY ARE LEVYING A CLIP CHARGE OF RS `16.67 WHICH ACCORDING TO TRAI DIRECTIVE IS OPTIONAL FOR THE CUSTOMER OR FREE. RELEVANT TRAI ORDER IS ALSO ATTACHED TO THE EMAIL.
However, for the lack of time, I could not file appropriate complaints in relevant courts and last week they have sent me a legal notice. In view of this, I am REQUESTING the SUBSCRIBERS OF RELIANCE NETCONNECT TO CHECK THEIR BILL IF CLIP CHARGES ARE LEVIED EXTRA. IF YOU SEE THAT IS HAPPENING, PLEASE SEND ME AN EMAIL/CALL SO THAT WE CAN FILE A JOINT PETETION BEFORE THE COURT AGAINST THIS MALPRACTICE OF RELIANCE COMMUNICATIONS.
ATANU
Complaint marked as Resolved Aug 14, 2020
Complaint comments  8 CommentsShareTweet

Comments

I have similar experience where for ten days net was not there through netconnect and when it cam it was at a speed of 4 kbps
and getting disconnected. Not using it anymore how to dispose off.
I completely agree to ur complaints.I've been using reliance netconnet since 2 months only.I live in a small town where we dont have broadband connection so i had no option instead of talking a data card connection.The usage is not at all satisfactory.It is so high in cost to use compared to broadband.The data card cost of 3000 Rs. is a big amount and we dont get the service in return.As u said the speed is so slow, its gets disconnected in between at short interval.I dont have another option other than using it untill we get a broadband or any other connection.In that while i just end up wasting so much time for the task that can be done in half the time.But what is the solution of our sufferings.
yes reliance is the worst connection i have ever seen. there billing system is faulty.

very poor speed with regular call drops.

i would prefer to say..."TATA is the best" and most reliable.

old is gold :tata
Reliance communication is very worst telecomm
I agree with the above points. However I feel there are no good data card service provider in India. All are crap. They have customer care who knows nothing of technology and whne they feel there is some screwed up customer situation they try to give excuses like, our system is down, server is down, this and that...Reliance and tata both r bad...i have experience o[censored]sing tata as well...but trust me they also suck big time...dont know when India will develop...
I request U to Pl send my Password so I can view my Usage time.

Thanks,

Rajesh
the billing system of reliance is ultra flawed. I have the night unlimited(10 gb) plan. i use itonly after 10 pm.
But the bill says that i have used the net for 8 hours in the morning too. My first bill of 15 days had 4 day-hours charged and the 30 day bill has 8 day-hours charged, where as even in my usage log, there is no time when i have used the net in the morning.
I hv the worst experience in this regard, i bought rel netconnect broadband plus on the occasion of dusshera, even 10 days hv nt gone, bt i get a speed ranging 5-20 kbps, Is it any where around 3.1M bps?
Moreover it disconnects so frequently that i am really frustrated...paise lene me sabse aage bt service is the worst, i hv jst wasted Rs 3500 on it, n nw wasting time in getting my problem solved

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