Reliance Communications Complaints & Reviews

sir my number are [protected] on this sufficient balance r there but when i call any one.. the massage are comming here that you have no sufficient balance ..after this am recharge with 1799 but still that massage are there, so plz chech whts the problem ...recharge date[protected]

I am using a Reliance Data Card beairng No. [protected] but the last month Bill came as a surprise and dismay for me. I have been charged with Rs. 30 for Voice Chat Pack which I have not subscribed. Unwillingly I paid for it for the smooth running of the Net. I have been trying ways and means to unsubsribed it but of no vain. I have talked to the Reliance Customer Care several times but they came with an excuse that it can be unsubscribed only by dialling 56694. But when I dialled this number it was of no use to me. So please try to help me out to solve my problem.

To whom so ever it may concern

I am writing with a great degree of disappointment. I have a reliance prepaid number [protected]. Earlier the number was of Delhi but I came to Rishikesh for some official work in the first week of March and got the number changed to a local number. Since that time it has been giving me great problems.

1). I always get calls for some other person (Mr.Saurabh) on my mobile. I think this number belonged to that person and his connection was not disconnected proerly before issuing to me.

2). Numerous times a day and during whole night I get rubbish advertizements about new schemes on reliance. Despite requesting for the "Do Not Disturb" service couple of times, I have not got rid of this trouble. I cannot keep my phone on silent mode during nights also because of patient matters and these messages and phone calls keep bugging me like anything.

3). NEVER is the reliance customer care number available in Rishikesh. I wonder how dumb and careless the customer care executives are here in Haridwar/Rishikesh zone! ALWAYS when I try to reach the customer care, they are busy. It says "this route is busy, please try again later" Are they being paid from our pocket just to switch off their phones and sleep carelessly?

4). I have got a 496 rupees RIM to RIM monthly unlimited card which is not working since last 36 hours (by the time some one reads this mail) or so. Whenever I try to dial some number, it says "thank you" (God knows for what) and gets disconnected. This is the second time I am facing this problem.

I have complained about this matter twice or thrice in the prepaid office at the railway road in Rishikesh but of no use. Every request/complaint has fallen on deaf ears, it seems. I wonder what type of customer service this company provides in this state! If you can solve this matter and get my services functional, I would be grateful, else if this is the level of customer satisfaction, then I am pretty sure that many customers like me have to rethink our decision of choosing relaince as means of our mobile communication.

Yours truly,

Dr. Arvind K Mathur
Chief Medical Officer
Privat Hospital
Rishikesh, UA

Hi Sir/Madam,

I had applied for Relaince Broadband Connection 20 days back and had paid 500 rs advance but till now i havent got the connection. When i call the customer service they say they cant help as they are not responsible for this and they in turn ask me to geti n touch with the local sales head whose name is Purnima. When i try calling on the number no one picks up the phone, the number is [protected]. Similarly when i try calling the sales agent whose name is Basavraj ([protected]) he also does ot pick up his cell. The advance which i paid to the company is also debited from my bank account. The people who work in relaince call centre dont even have the basic cortesy to talk. I would like to Ask Anil Ambani to get more professional persons into his organisation who have the basic deceny to talk & instead of cheating money from persons like us use hsi money fro his venture with MTN.

Dear sir/madam,
I am from thoothukudi district, Tamilnadu. I am using reliance number for the past 2 years.. The SMS sent from my number to BSNL numbers reach that numbers after 2 or 3 days.. Also the same SMS is repeatedly reach their number though i sent it only once... I dont know the reason... This make them to get irritated.. Please check the reason and rectify it as quick as possible.. Or else i have to switch over to other network..

I recommend not to got for reliance broadband connection because the support provided by them is worst. It's worst than governament support.

I have a loged a complain with reliance about problem with online bill pay issue. They are not intrested to solve the issue but they very much intrested to close the case with out resolution... If you see the conversion with support team below, they closed 3 comaplains with out providing solution... Shame on Reliance Support...

=================================
Dear Customer,

Greetings of the day!

We are extremely sorry for the inconvenience caused to you.
This is with reference to your complaint regarding Unable to view the bills on line (Service Request ID[protected]. Please note that this complaint has been resolved. As you are still facing the problem, we have registered new complaint for the same issue under Service Request ID 69690881.

Looking forward to serve you in the future.

For additional product and service related information you may contact us through any of the following means:

Phone:
377 from any Reliance fixed line phone
[protected] and[protected] from all telecom service providers
(Mobile, Fixed Wireless and Landline phones) except Vodafone.
[protected] from any phone
Email: [protected]@relianceada.com
Website: www.reliancecommunications.co.in

Yours sincerely,


Sandeep Poojary
Broadband Customer Care
Reliance Communications

The information provided is based on prevailing terms and conditions of the company, which, are subject to change without prior notice.

This electronic message transmission contains information from Reliance Communications & is confidential or privileged. The information is intended to be for the use of the individual or entity named above. If you are not the intended recipient, beware that any disclosure, copy distribution or use of the contents of this information is prohibited. If you have received the electronic transmission in error please notify us immediately.

-----Original Message-----
From: Chandu_Nelluri(Yahoo) ([protected]@yahoo.com)
Date: Wednesday, June 04, 2008 12:47 PM
To: [protected]@relianceada.com ([protected]@relianceada.com)
Subject: RE: Reference to your mail

Hi Sandeep poojary

Can you let me know how many days it will take for you to solve this issue. This request is logged almost 1 week ago.

-Chandu
[protected][protected]

From: "[protected]@relianceada.com" <[protected]@relianceada.com> wrote:
Dear Customer,

Thank you for contacting Reliance Broadband Customer Care.

We are extremely sorry for the inconvenience caused to you.

This is with reference to your mail regarding "Unable to view the bills on line", please note that the complaint has already been registered under Service Request ID 69332671 and the same would be resolved at the earliest.

Looking forward to serve you in the future.

For additional product and service related information you may contact us through any of the following means:

Phone:
377 from any Reliance fixed line phone
[protected] and[protected] from all telecom service providers
(Mobile, Fixed Wireless and Landline phones) except Vodafone.
[protected] from any phone
Email: [protected]@relianceada.com
Website: www.reliancecommunications.co.in

Yours sincerely,


Sandeep poojary
Broadband Customer Care.
Reliance Communications

The information provided is based on prevailing terms and conditions of the company, which, are subject to change without prior notice.

This electronic message transmission contains information from Reliance Communications & is confidential or privileged. The information is intended to be for the use of the individual or entity named above. If you are not the intended recipient, beware that any disclosure, copy distribution or use of the contents of this information is prohibited. If you have received the electronic transmission in error please notify us immediately.

-----Original Message-----
From: Chandu_Nelluri(Yahoo) ([protected]@yahoo.com)
Date: Tuesday, June 03, 2008 10:10 PM
To: [protected]@relianceada.com ([protected]@relianceada.com)
Subject: RE:Reference to your mail

Hi,

Please let me know the status of Service Request ID 69332671.

-Chandu
[protected][protected]

"[protected]@relianceada.com" <[protected]@relianceada.com> wrote:
Dear Customer,

Greetings of the day!

With reference to your mail regarding the status of the Service Request ID 69332671 registered for unable to view the bills on line, we would like to inform you that the same is in process and would be resolved at the earliest.

We regret for the inconvenience caused to you and looking forward to an opportunity to assist you again.

For additional product and service related information you may contact us through any of the following means:

Phone:
*377 from any Reliance fixed line phone
[protected] and[protected] from all telecom service providers
(Mobile, Fixed Wireless and Land line phones) except Vodafone.
[protected] from any phone
E-mail: [protected]@relianceada.com
Web site: www.reliancecommunications.co.in


Yours sincerely,


Ramu Gandhi.
Broadband Customer Care
Reliance Communications

The information provided is based on prevailing terms and conditions of the company, which, are subject to change without prior notice.

This electronic message transmission contains information from Reliance Communications & is confidential or privileged. The information is intended to be for the use of the individual or entity named above. If you are not the intended recipient, beware that any disclosure, copy distribution or use of the contents of this information is prohibited. If you have received the electronic transmission in error please notify us immediately.


-----Original Message-----
From: Chandu_Nelluri(Yahoo) ([protected]@yahoo.com)
Date: Saturday, May 31, 2008 12:58 PM
To: [protected]@relianceada.com ([protected]@relianceada.com)
Subject: Re: Reference to your mail

Hello Support team,

Can you please let us know the current status of Service Request ID 69332671.

Please let me know if you are unabe to solve the issue I will remove this broadband connection. I don't like to pay 1100/month for this kind uncapable support. Thanks.

-Chandu
[protected][protected][protected]

"[protected]@relianceada.com" <[protected]@relianceada.com> wrote:
Dear Customer,

Thank you for contacting Reliance Broadband Customer Care.

With reference to your mail regarding "Unable to registered online payment", please note that your complaint has already been registered under Service Request ID 69332671 and the same will be resolved at the earliest.

We sincerely apologize for the inconvenience caused to you.

We are committed to serve you the best and value your association with us.

For additional product and service related information you may contact us through any of the following means:

Phone:
*377 from any Reliance fixed line phone
[protected] and[protected] from all telecom service providers (Mobile, Fixed Wireless and Landline phones) except Vodafone.
[protected] from any phone Email: [protected]@relianceada.com

Website: www.reliancecommunications.co.in
Yours sincerely,


Biplob Banerjee
Broadband Customer Care
Reliance Communications

The information provided is based on prevailing terms and conditions of the company, which, are subject to change without prior notice.

This electronic message transmission contains information from Reliance Communications & is confidential or privileged. The information is intended to be for the use of the individual or entity named above. If you are not the intended recipient, beware that any disclosure, copy distribution or use of the contents of this information is prohibited. If you have received the electronic transmission in error please notify us immediately.

-----Original Message-----
From: Chandu_Nelluri(Yahoo) ([protected]@yahoo.com)
Date: Wednesday, May 28, 2008 04:50 PM
To: [protected]@relianceada.com ([protected]@relianceada.com)
Subject: Re: Reference to your mail

Hi,

I am still facing the issue. The case[protected] has been logged 3 business days ago and no one even bothered to call me about the case. Could you tell me how long you will take to fix this issue. I am really shocked with the service you are providing. I never imagined Reliance has such a poor customer support (if I known this earlier I would have gone for other service provider). kindly ask some to take a look at my issue.

-Chandu
[protected]-------

From: "[protected]@relianceada.com" <[protected]@relianceada.com> wrote:

Dear Customer,

Thank you for contacting Reliance Broadband Customer Care.

With reference to your mail regarding "Unable to login with the password", this is to inform you that your complaint has been registered under Service Request ID 69048467.

We look forward to an opportunity to assist you again.

For additional product and service related information you may contact us through any of the following means:

Phone:
*377 from any Reliance fixed line phone
[protected] and[protected] from all telecom service providers
(Mobile, Fixed Wireless and Landline phones) except Vodafone.
[protected] from any phone
Email: [protected]@relianceada.com
Website: www.reliancecommunications.co.in


Yours sincerely,


Nilima Chougule
Broadband Customer Care.
Reliance Communications

The information provided is based on prevailing terms and conditions of the company, which, are subject to change without prior notice.

This electronic message transmission contains information from Reliance Communications & is confidential or privileged. The information is intended to be for the use of the individual or entity named above. If you are not the intended recipient, beware that any disclosure, copy distribution or use of the contents of this information is prohibited. If you have received the electronic transmission in error please notify us immediately.


-----Original Message-----
From: Chandu_Nelluri(Yahoo) ([protected]@yahoo.com)
Date: Friday, May 23, 2008 01:52 PM
To: [protected]@relianceada.com ([protected]@relianceada.com)
Subject: Fwd: Welcome to Reliance Broadband online Bill view & Bill pay

Hi,

I am unable to login with the password you have given. can you please check.

-Chandu
[protected][protected]----

[protected]@relianceada.com wrote:
Date: Sun, 18 May 2008 19:24:05 +0530 (IST)
From: [protected]@relianceada.com
To: [protected]@yahoo.com
Subject: Welcome to Reliance Broadband online Bill view & Bill pay

Dear Subscriber,

Thank you for choosing the Online Bill View & Bill pay service from Reliance Broadband.

Now you can view and pay Reliance Broadband bills at your convenience.

Login details

User ID :[protected]
Password:[protected]

We advise you to keep your password confidential.

Please do not reply to this email id, as it is a system generated email. For further assistance or information, please call our Help Desk at 3033 7777 from any Reliance phone or[protected] from any MTNL/BSNL phone or[protected] from any other phone. Alternatively you can email us at [protected]@relianceada.com.

Assuring you of our best services at all times.

Thanking You

Reliance Broadband Customer Care
================================================

sir,
My mobile no. is [protected], from Jan 2008 .This net connection under the night free plan(10:00pm -6:00 pm)This is to draw your attention to my present bill(April-May) of
post-paid connection which is excessive than my usual bills of
previous months (Feb&Mar).
My usage of Internet services is restricted to night hours only (Due
to the night free plane)& there is no possibility o[censored]sing my Internet
services during day time.
I have talked to ur representative in Reliance Centre at
Gajraulla Distt-Moradabad. to provide me detailed billing, but they
refused to provide the required information.
So I request u to please enquiry into the concerned matter &
provide me the detailed billing with hour usage otherwise it will lead
to customer dissatisfaction.It has caused a great inconvenience to me
to pay such a huge amount & that to without using ur services during
day time.
I request that my extra paid money should be refunded after
the proper enquiry .Plz do the needful at the earliest so as to
increase the faith of customer in ur services.
Required Information :-

1.Last bill(April-May 2008)-
Dear Reliance Customer please pay Rs. 2134.28 to continue enjoying
Outgoing services. We value your association with us. Thank
you.(09/05/2008)
2.Present Bill:-
Dear Reliance Customer your account usage is high. Please pay Rs.1291.44 to continue enjoying uninterrupted services. Thank you.[protected]
2.Bill of Previous Months(March 2008)-
Dear Customer, Your payment of Rs. 450 has been credited to your
account against your bill on Tue Mar 18 11:55:47 IST 2008 Thank You
Reliance.
Subscriber-
Mr.Rajiv Paliwal
Lakshmi Nagar chopla
Gajraulla Distt-JyotiBa Phoole Nagar(J.P Nagar)
User-
NehaGoel
Phone-[protected]/[protected]

We have not received any bills for the above telephone number till today. The international Calls have been disconnected due to non-receipt of payments. On inquiring for the bill, we have been given stupid reasons such as system down, etc. We have also requested for a bill via email to make immediate payment. Still no response.

You are requested to please look into it and arrange to send me a bill copy so the payment can be made immediately and we can use your services better.

Regards,

Usha

Intenet is not working. Many complaints lodged on phone but no action taken so far. If not as attended today I will be compelled to file a suit in the consumer court.

i had purchased a reliance mobile
model no classic 631 priced at rs 2100 from royal web world c.s.pur bhubaneshwar ...
According to the offer i was to get 2 years validity that is till 12th february 2009 and a promotional balance of Rs 2100.00 which i got it..
but after 7 months of my activation my validity showed 15th november 2008 instead of 12th february 2009..
this validty date 15/11/2008 continued till the date 31/05/2008.
but on 2nd of june 2008 i recharged with a top up of Rs 30.
my validty showed at that time 21st may 2008 and from 3rd june onward my outgoing and incoming both are barred for which i m facing a lot of problems .. i m unable to contact any one nor any one can contact me at this presnt time ...

my first complain is that
how can my validity be changed from time to time ..

second complain
how is it possible that if validity shows till 21st may 2008 how can both incoming and outgoing both continues till 2nd june 2008

third complain
when i dial a phone number of some one the sytem says that ""your prepaid account temporaily under suspension due to insufficient balance though i have a balance of Rs 17.03

i have asked to the coustomer care to terminate my broad band connection and to collect the modem from my place about 15 days ago my id is[protected].but till now no action has been taken.

name= g.madhukar raja naidu
tarabai park, kohapur . maharashtra

application no= [protected]

cheque no. and bank = 579697 HDFC bank kolhapur maharashtra. branch dated 15 jan.2008

Amount = Rs. 3450

reliance demat no= [protected]

SIR,
i have tried lot of times for my refund of above mentioned reliance power IPO.and i have phoned hundred of times in ur concern enquiry offices in kolhapur, , hydrabad, mumbai and pune offices.
but i have not got any single information abt my refund position. sometimes i have been told that my application no is not tracable etc etc.but from my HDFC bank account the above mensitioned cheque is credited in your account. and all bank statement etc, i have subbimitted to the kolhapur office--karvy-- 2 months ago.and i hav the receipt of this letter with signed by karvy office kol;hapur.
---i want to say sadly that such delay is not expected from reliance group.
i request you to arrange refund payments in 4 days.
already it has been so late for refund from your side witout any my fault.
this is my request again, otherwise i am going to take legal action against relaince power.and this latter can be taken IPC notice for the action.

Dear Sir,

I am the user Reliance GSM srvice My number is [protected] by mistake my sim is blocked and now my sim want PUk number,
Please do the needful and provide me the PUK Number

Thanks & Regards

Tauqeer Ahmed

dear sir,
1. Refer RMF/20080516/[protected] dated 16/05/2008.
2. I had applied for Reliance diversified power sector fund-Retail growth plan, through icici bank limited(Agent/Broker code:ARN-0020, Agent/Broker name:ICICI bank ltd, Sub Broker code:5178961, Cheque No.007452 dated 26/10/2007).
3. I got letter from your side 28 May 08 stating non realisation of above said cheque ( 007452 dated 26/10/2007) and reversal of all alloted units and accruals.
4. I have following quiries:-
(a) The first mandatory thing for starting of any mutual fund of realisation of initial cheque.After realisation of intial cheque SIP starts.If my inital cheque had some prblem why it was started and continued for six months?
(b) For the same SIP( Rs 1000/month), I had invested not money for six months but my faith in Reliance Industries ltd.If i would have informed by your side at the same point of time i would have corrected the problem and shouldn't have lost my crucial six months.Why this lacunae done by your side and who will be responsible for this act and also who will return my crucial six months?
5. I am in Armed forces and as armed force personnel i dont have enough money to invest, only have small savings to make my and my family life comfortable.If this sort of irresposible behaviour is done by No.one company of India who has brought many accolades to India than how we can have blind faith over you. I am feeling betrayed by this irresposible behaviour of yours.
6. It is requested that through investigation should be done and punishment should be given to the defaulters.

Deepak Kumar Singh

I reseved a importent incaming call in my relince mobile 19-05-08 to27-05-08 but i delet the mobile no.Now i requst the mobile no i want my mobile no is [protected] relince Guwhati, Assam.

My Mobile [protected] lost since 27 may 2008. somebody using the cell but i am unable to locate it. can i get help from u. it belongs to reliance kerala circle. how can i get the mobile back. u can get in touch with me on [protected]

Reliance not receiving calls from VODOFONE, TATA, BSNL, MTNL
I hve phone no 32943850
whenever i call from my vodafone or my brothers mobile I am not able to call the the reliance
my relatives also say that they could not call my no
so just stay fron reliance I am going to switch onto another service
Dont make mistake by going for reliance

Dear Sir,
I m very upset due to bad service of Reliance. I m customer of Reliance with near about 3 years and two times caller tune activated from Reliance side in last 1 and half months. I had already compliant to Reliance, but answer is same 'Caller Tune is activated from your side'. i m very disturbed how can Reliance activate any thing in my no. without my permission and deduct Rs from my A/C. So please help me, i m very obliged.

Thanx and Regards
Adarsh Srivastava
Mob-[protected]

Hi,

I have taken a reliance data card corporate connection in Oct 2007 and requested for the disconnection of my service on 1st Jan 2008 by sending email to corporatecare.[protected]@relianceada.com
as Reliance web world (Forum Mall Kormangala) guys told me that they don't have permissions to disconnect my service so send the mail on this mail Id. I had send the mail and I have not recieved any response from the reliance communication guys. Again I have send the reminders mails to them and not got a single response. In mean time I have contacted Reliance web world again an again but still my service is not disconnected and they are charging me from last 5 months without any uses.