[Resolved]  Reliance Netconnect — Wrong Bill of Reliance 3G Mobile Broadband No. [protected], May 2013

Address:

Gautam Buddha Nagar, Uttar Pradesh

Hi Amit ji
as per blow communication i am awaiting your response but still i found my next bill with same plan, i am attaching the bill to your reference and i am too frustrate with Reliance who generating again and again wrong bill.
pls solve my problem urgently.

Regds.
Neeraj Sharma
[protected]

--- On Sun, 9/6/13, Netconnect.[protected]@relianceada.com <Netconnect.[protected]@relianceada.com> wrote:

From: Netconnect.[protected]@relianceada.com <Netconnect.[protected]@relianceada.com>
Subject: RE:'Reliance=[protected]' RE: RE: RE: Re: Wrong Bill of Reliance 3G Mobile Broadband No. [protected], May 2013
To: "Neera Kumar" <[protected]@yahoo.co.in>
Date: Sunday, 9 June, 2013, 5:23 AM

Dear Customer,

This is with reference to your e-mail dated June 08, 2013 for your Reliance 3G number [protected], regarding billing.

We regret the inconvenience.

Your complaint is registered vide Service Request ID:[protected]on 06/07/2013 at 04:34:31 PM ) and the same would be resolved within 5 days from the time complaint has been logged.

We would appreciate your patience and co-operation in this regard.

Assuring you of our best services always.

Thank you for choosing Reliance.

Best regards,

Amit Tiwari
Officer - Customer Care
Reliance Communications Limited

For further details, you can visit our website http://www.rcom.co.in or write to us at netconnect.[protected]@relianceada.com. You can also call Reliance Customer Care at *355, 30335555 &[protected].

You can view your bills and make payments online through http://myservices.relianceada.com for all RCOM services. Please register yourself on the portal. For difficulties in registration, please write to [protected]@relianceada.com.

"NOTICE: Please note that your message will not be delivered if it exceeds the size limit of 5 MB per mail (including attachments). Requesting you to please create a shorter message (including attachments) with size less than or equal to the allowed mail limit in all your future communication.

The information provided is based on prevailing terms and conditions of the company, which, are subject to change without prior notice. This electronic message transmission contains information from Reliance Communications & is confidential or privileged. The information is intended to be for the use of the individual or entity named above. If you are not the intended recipient, beware that any disclosure, copy distribution or use of the contents of this information is prohibited. If you have received the electronic transmission in error please notify us immediately.



-----Original Message-----
From: Neera Kumar ([protected]@yahoo.co.in)
Date: Saturday, June 08, 2013 01:06 PM
To: netconnect.[protected]@relianceada.com (netconnect.[protected]@relianceada.com)
Subject: RE: RE: RE: Re: Wrong Bill of Reliance 3G Mobile Broadband No. [protected], May 2013

< TD>
Dear sir
i have recd one mail as per blow metioned id, im copy past all details to you pls confarm me that i can pay the amount as per this comunocation and this comunication valid from relaince netconect.
please advise me corect things..

copy past details......

(sgf.[protected]@gmail.com)
Dear Customer,


Warm Greetings from Reliance Communications!!

This is to inform you that please make the payment of Rs.500/- as
payment against your total outstanding of Rs.823/- for rest amount 323/-
will be waiver .and your plan change in 250rs in 2 gb .



This mail is valid as on 08.06.13


--
--

Thanks & Regards
SAMIM ANSARI
MOB [protected]


SGF Consultancy Services Pvt Ltd

Regards.
Neeraj Sharma

--- On Fri, 7/6/13, Netconnect.[protected]@relianceada.com <Netconnect.[protected]@relianceada.com> wrote:

From: Netconnect.[protected]@relianceada.com <Netconnect.[protected]@relianceada.com>
Subject: RE:'Reliance=[protected]' RE: RE: Re: Wrong Bill of Reliance 3G Mobile Broadband No. [protected], May 2013
To: "Neera Kumar" <[protected]@yahoo.co.in>
Date: Friday, 7 June, 2013, 4:56 PM

Dear Mr. Sharma,

This is with reference to your e-mail dated June 06, 2013 for your Reliance 3G number [protected], regarding service and billing dispute.

We regret the inconvenience.

Your complaint is registered vide Service Request ID:[protected]On 06/07/2013 at 04:34:31 PM ) and the same would be resolved within 5 days from the time complaint has been logged.

We would appreciate your patience and co-operation in this regard.

Assuring you of our best services always.

Thank you for choosing Reliance.

Best regards,

Rubina Sayyed
Officer - Customer Care
Reliance Communications Limited.

For further details, you can visit our website http://www.rcom.co.in or write to us at netconnect.[protected]@relianceada.com.
You can also call Reliance Customer Care at *355, 30335555 &[protected]. You can view your bills and make payments online through http://myservices.relianceada.com for all RCOM services. Please register yourself on the portal. For difficulties in registration, please write to [protected]@relianceada.com .

"NOTICE: Please note that your message will not be delivered if it exceeds the size limit of 5 MB per mail (including attachments). Requesting you to please create a shorter message (including attachments) with size less than or equal to the allowed mail limit in all your future communication.

The information provided is based on prevailing terms and conditions of the company, which, are subject to change without prior notice. This electronic message transmission contains information from Reliance Communications & is confidential or privileged. The information is intended to be for the use of the individual or entity named above. If you are not the intended recipient, beware that any disclosure, copy distribution or use of the contents of this information is prohibited. If you have received the electronic transmission in error please notify us immediately.

-----Original Message-----
From: Neera Kumar ([protected]@yahoo.co.in)
Date: Thursday, June 06, 2013 03:47 PM
To: netconnect.[protected]@relianceada.com (netconnect.[protected]@relianceada.com)
Subject: RE: RE: Re: Wrong Bill of Reliance 3G Mobile Broadband No. [protected], May 2013

< TD>
Hi Gayatri more
details as you need........
Scan copy of Customer Application Form (CAF) where plan is mentioned...They not provide me any duplicate copy.
Complete address of the outlet from where data card is purchased...Reliance Mobile Store,209,Shoprix Mall, Noida, Sect.61,Noida 201307.
Name and contact number of the executive who offered plan......i dont know about name/ contact no.[protected]
Alternate contact number......my contact no. [protected]/ [protected]
Best time to contact you....at 11am to 6pm any time.
i am just requesting you to please close the meter asap. i am very disappointed for the same.
Regds.
Neeraj Sharma
--- On Thu, 6/6/13, Netconnect..[protected]@relianceada.com <Netconnect.[protected]@relianceada.com> wrote:

From: Netconnect.[protected]@relianceada.com <Netconnect.[protected]@relianceada.com>
Subject: RE:'Reliance=[protected]' RE: Re: Wrong Bill of Reliance 3G Mobile Broadband No. [protected], May 2013
To: "Neera Kumar" <[protected]@yahoo..co.in>
Date: Thursday, 6 June, 2013, 12:56 PM

Dear Customer,

This is with reference to your e-mail dated June 05, 2013 for your Reliance Netconnect+ number [protected], regarding billing dispute.

We regret the inconvenience.

As per the details checked and verified in our system the 3G_MBV_1GB_BC1200 plan will be activated with effect from 07/06/2013 on your account.

In case you have requested for 1GB plan while purchasing the data card, we request you to write to us with the following details to assist you further:
Scan copy of Customer Application Form (CAF) where plan is mentioned
Complete address of the outlet from where data card is purchased
Name and contact number of the executive who offered plan
Alternate contact number
Best time to contact you
We would require the same to assist you better.

Assuring you of our best services always.

Thank you for choosing Reliance.

Best regards,

Gayatri More
Officer - Customer Care
Reliance Communications Limited

For further details, you can visit our website http://www.rcom.co.in or write to us at netconnect.[protected]@relianceada.com. You can also call Reliance Customer Care at *355, 30335555 &[protected].

You can view your bills and make payments online through http://myservices.relianceada.com for all RCOM services. Please register yourself on the portal. For difficulties in registration, please write to [protected]@relianceada.com.

"NOTICE: Please note that your message will not be delivered if it exceeds the size limit of 5 MB per mail (including attachments). Requesting you to please create a shorter message (including attachments) with size less than or equal to the allowed mail limit in all your future communication.

The information provided is based on prevailing terms and conditions of the company, which, are subject to change without prior notice. This electronic message transmission contains information from Reliance Communications & is confidential or privileged. The information is intended to be for the use of the individual or entity named above. If you are not the intended recipient, beware that any disclosure, copy distribution or use of the contents of this information is prohibited. If you have received the electronic transmission in error please notify us immediately.



-----Original Message-----
From: Neera Kumar ([protected]@yahoo.co.in)
Date: Wednesday, June 05, 2013 02:03 PM
To: netconnect.[protected]@relianceada.com (netconnect.[protected]@relianceada.com); Rcomappellateauthority.[protected]@relianceada.com (Rcomappellateauthority.[protected]@relianceada.com)
Subject: RE: Re: Wrong Bill of Reliance 3G Mobile Broadband No. [protected], May 2013

Hi Gayatri More
for your kind information i have all the bill from reliance, but you are not seriously noticed my problem,,, you are only say for pay the bill who wrongly generated or mistake by reliance to change my plan 1GB------- to 750 unlimited, i was not give any request to change my plan so why you Chang my plan?????
if you see my problem seriously,, you can find the mistake by reliance. also you can see my connection application form, all the plan details clearly mentioned in the form.
if you like to resolve this issue,,, please correct my bill according to my 1GB plan so that i will pay the correct bill,,,, this wrong bill i will not pay at any cost, because i know the value of my money.
hope your positive response reply.
Regds.
Neeraj Sharma

--- On Tue, 4/6/13, Netconnect.[protected]@relianceada.com <Netconnect.[protected]@relianceada.com> wrote:

From: Netconnect.[protected]@relianceada.com <Netconnect.[protected]@relianceada.com>
Subject: RE:'Reliance=[protected]' Re: Wrong Bill of Reliance 3G Mobile Broadband No. [protected], May 2013
To: "Neera Kumar" <[protected]@yahoo.co.in>
Date: Tuesday, 4 June, 2013, 11:03 AM

Dear Customer,

This is with reference to your e-mail dated May 03, 2013 for your Reliance 3G number [protected], regarding billing issue.

We regret the inconvenience.

As per the details checked and verified in our system the 3G_MBV_1GB_BC1200 plan will be activated with effect from 07/06/2013 on your account.

Kindly note that the bill charged correctly for the statement period 07/04/2013 to 06/05/2013 as per 3G_5GBUnltd_750 plan.

The outstanding amount of Rs. 823.25/- is reflecting in your account.

We request you to visit nearest Reliance Mobile Store to clear the due.

The list of Reliance Mobile Stores have been attached herewith for your ready reference.

If you have a credit card, you can also make the payment through IVR by calling our Customer Care number *355 / 3033 5555 /[protected].
Assuring you of our best services always.

Thank you for choosing Reliance.

Best regards,

Gayatri More
Officer - Customer Care
Reliance Communications Limited

For further details, you can visit our website http://www.rcom.co.in or write to us at netconnect.[protected]@relianceada.com. You can also call Reliance Customer Care at *355, 30335555 &[protected]..

You can view your bills and make payments online through http://myservices.relianceada.com for all RCOM services. Please register yourself on the portal. For difficulties in registration, please write to [protected]@relianceada.com.

"NOTICE: Please note that your message will not be delivered if it exceeds the size limit of 5 MB per mail (including attachments). Requesting you to please create a shorter message (including attachments) with size less than or equal to the allowed mail limit in all your future communication.

The information provided is based on prevailing terms and conditions of the company, which, are subject to change without prior notice. This electronic message transmission contains information from Reliance Communications & is confidential or privileged. The information is intended to be for the use of the individual or entity named above. If you are not the intended recipient, beware that any disclosure, copy distribution or use of the contents of this information is prohibited. If you have received the electronic transmission in error please notify us immediately...



-----Original Message-----
From: Neera Kumar ([protected]@yahoo.co.in)
Date: Monday, June 03, 2013 08:58 PM
To: netconnect.[protected]@relianceada.com (netconnect.[protected]@relianceada.com)
Subject: Re: Wrong Bill of Reliance 3G Mobile Broadband No. [protected], May 2013

REMAINDER

Dear sir
i don't have any solution after email and complainant ref no.[protected] on 22/05/2013. i am soo wearied about this wrong bill and i cant pay this bill until unless resolve my problem.
so this is my hummble request to you please look in to the matter seriously and resolve the issue.
Regds.
Neeraj Sharma
M.[protected]
--- On Tue, 14/5/13, Neera Kumar <[protected]@yahoo.co.in> wrote:

From: Neera Kumar <[protected]@yahoo..co.in>
Subject: Wrong Bill of Reliance 3G Mobile Broadband No. [protected], May 2013
To: [protected]@relianceada.com, Netconnect.[protected]@relianceada.com, datacard.[protected]@relianceada.com
Date: Tuesday, 14 May, 2013, 10:03 AM

Dear Sir,
this is to inform you that my broadband plan was 270 ( 1GB ) monthly and my last bill details given blow....also i pay last bill accordingly but now you Chang my plan without my permition.
i don't want this plan because my uses is very less, so please correct my plan and bill accordingly ASAP, so that i will pay the bill.

Last month bill details...........
1. Monthly Rental 266.12
2. Value Added Services(VAS) 72.57
Subtotal 338..69
3. Taxes 41.86
Total Current Charges 380.55

current month bill details............
previous due 380-00
payment 400-00
adjustment 0.00
current charge 842-00
amount payable 823-00 (Pay till 25 may 2013).

so i request you to pls correct my plan and bill.
awaiting your positive response.

Regards.
Neeraj Sharma
[protected]