[Resolved]  Reliance Prepaid CDMA — unfair way of balance deduction

Address:

Hyderabad, Andhra Pradesh

LOST HUGE AMOUNT TO RELIANCE PREPAID CDMA SERVICES
DEAR SIR/MADAM,
MY MOBILE NO:[protected].
NAME:NIRMALA SAGAR
ADDRESS:PLOT NO 34 BALAJI COLONY, RKPURAM
SECUNDERABAD:500056 AP.

I LOST HUGE AMOUNT OF RS 382.00 FROM MY MOBILE BALANCE WITHIN 24 HOURS. I SENT EMAILS TO RELIANCE
CUSTOMER CARE TO SOLVE MY ISSUE.I AM AN OLD PERSON OF 63 YEARS OF AGE---I WENT TO MY NATIVE PLACE
TO ORISSA-----ON[protected] MY MOBILE BALANCE WAS RS.382.09 -----ON[protected] WHEN I CHECK MY BALANCE
IT WAS REDUCED TO RS 15.00----AGAIN ON THE SAME TIME MY BALANCE REDUCED TO RS.5.00----- AND ULTIMATELY
TO RS.0.07 . I DID NOT USE MY MOBILE DURING THAT PERIOD. WHEN I ASKED THEM TO PROVIDE ME BALANCE
DETAILS----THEY REPLIED ME WITH -VE ANSWERS. THIS WAS BROUGHT TO PRESIDENT CUSTOMERCARE RELIANCE
TO SOLVE MY PROBLEM. TILL TODATE NO PROPER SOLUTION WAS GIVEN TO ME EVEN FROM THE PRESIDENT .WHEN I RAISE THIS ISSUE TO
ICOMPLAINTS.IN----THEY STARTED CALLING ME OVER PHONE AND TELLING ME THAT I MADE A CALL TO AIRTEL
INVALID MOBILE NO:[protected] WHICH BELONGS TO MY DAUGHTER AND WHICH WAS INVALID FROM LAST
10 MONTHS---AND THE CALL DURATION WAS 10260 MINUTES AT A STREACH WITHOUT ANY BREAK. IS IT POSSIBLE
TO CALL SUCH A LENGTHY TIME THAT TO PERSON OF 63 YEARS OF AGE? DURING THAT PERIOD I WAS UNABLE TO CONTACT MY FAMILY
EXCEPT GOING TO THE STD BOOT---I SUFFERED A LOT DURING MY ROAMING PERIOD.

WHEN THE MOBILE WAS ACTIVE I USE TO CALL THIS NUMBER REGULARLY---FROM LAST 10 MONTHS I DID NOT
CALL THIS NUMBER AT ALL. THEY WERE TELLING ME THAT I MADE A CALL TO THIS NUBER ON[protected] FOR A DURATION OF
10260 MINUTES AT A STREACH----AND IN THIS WAY MY BALANCE AMOUNT REDUCED TO RS.0.O7 ----THIS
IS ABSOLUTELY FALSE STATEMENT.MY MOBILE CALL DETAILS ARE MANIPOLUTED.HOW CAN I MADE A CALL TO
AN INVALID NO SUCH A LONG DURATION----AND THAT TO A PERSON OF 63 YEARS OF AGE. PREVIOULY WHEN I SENT
MAILS TO PROVIDE ME DETAILS THEY WERE UNABLE TO PROVIDE-----AND NOW WITH A MANIPOLUTED CALL DETAILS
TO HIDE THEIR LOOPHOLES/FALSE STATEMENTS.

INFACT NO PROPER MECHANISM EXISTS TO SOLVE THE GRIVANCES OF CUSTOMERS------NO EFFICIENT CUSTOMER
CARE EXECUTES ARE THERE TO SOLVE OUR ISSUES-------ALREADY 27 DAYS PASSED---STILL NO SOLUTION -----ONLY BEATING TO THE BUSH
MOST OF THE CUSTOMER GRIEVANCES WERE REPLIED WITH AUTOMTED REPLIES WITHOUT GOING DEEP INTO THE PROBLEM.

PREVIOUSLY I LOST HUGE AMOUNT IN THE WAY OF ACTIVATING SO CALLED VAS PACKS--CALLER TUNES ETC
WITHOUT MY CONSENT OR WILLINGNESS -------IN THIS WAY THEY ARE CONDUCTING THEIR BUSINESS---CAUSING GREAT LOSS AND ANXIETY TO CUSTOMER

I WANT JUSTICE TO BE GIVEN TO SUCH CUSTOMERS WHO WERE ALREADY BEEN TROUBLED BY RELIANCE COMMUNICATION LTD
IN THIS UNFAIR WAY OF CARRYING FORWARD THEIR BUSINESS.