[Resolved]  Reliance Prepaid Mobile — Unauthorized Charges for Vas

Reliance Prepaid Mobile — correction of mobile services

Dear Sir/Madam,
Services of my prepaid mobile (Number-[protected]) which i'm using from last three and half years is barred from last three days, due to which i'm facing lot of problems.As i'm not in Delhi so i can't contact any web world and for next 2-3 months also i can not manage to come to delhi.I'd submitted my documents 2-3 times earlier in reliance webworld.My mbile services are been barred without any alert message or call from customer care.
Please sort out my problem by starting the facilities of my mobile.
Thankyou.

i have purchased reliance prepaid cell yesterday only. i got free national std(reliance to reliance only) by paying Rs. 496 per month. but today balance is deducted as per standard std charges, though yesterday i talked for free.customer care is also helpless. what a customer can do???
pls sort out the matter.my no. is [protected](karnatka).std charges are deducted on [protected](punjab).

RELIANCE INDIA MOBILE/PREPAID — NO PRIOR INFORMATION WRONGLY CHARGES

I AM SATHISH KUMAR I USED RELIANCE MOBILE LAST 4 YEARS MANY TIMES THEY CHARGES WRONGLY RS.15, 10, 5 AND 2 I CALL TO CUSTOMER BUT THEY TOLD YOU USE RWORLD AND FOUR NUMBER SMS THIS WAY. I WILL NOT USE THAT.BUT TODAY THEY CHARGE AROUND RS40. BECAUSE OF SMS. BUT I PUT THE SMS CARD AND THEY TOLD YOUR SMS COUNTING FINISHED SO WE TAKE MONEY. THEY CONOT GIVE ANY INFORMATION LIKE SMS, OR CALL NO MESSAGE.THEN HOW I CAN COUNT I ASK TO CUSTOMERCARE OFFICER THEY TOLD YOU CALL TWO DAYS ONCE OR YOU COUNT DAILY .THE PERSON NAME WAS GOPI SUPERVISIOR IN NUNGAMBAKKAM, CHENNAI HE TOLD COOLY IF IT IS NOT USE FOR YOU. YOU CAN USE ANOTHER HOE HE TOLD LIKE THIS AMOUNT IS WASTE WHAT CAN I DO .

I would like to switch my mobile operator vodafone to Reliance in Mumbai.Can any body tell me that whether it is right or wrong decision on [protected]@yahoo.com. Which plan would be better for specially STD unlimited calls. How is reliance netowrk and offers.

Reliance pre-paid mobile phone — unauthorized charges & messages

I cannot get through to ANY customer service numbers, and would like to lodge a complaint. (hopefully this means something...).

My phone has been charged for cricket news - never asked for, never subscribed - and I never watch cricket.

I get at least 15 to 20 unsolicited calls. None of the numbers listed on the website for customer service are reachable.

ONLY in India can a company get away with such complete disregard to a consumer. Switching to another company is the only "recourse" - and how many times can a consumer do that?

OSA Vendita Pvt. Ltd. — unathorised charges

Dear Sir,
I am a reliance gsm user, my GSM No Is [protected], I am facing a problem that was company cut unauthorised charges from my balance, without my acceptance they start " AAJ Service" and cut Rs.30/- from my balance on 18/11/2009. when i asked customer care, they tell me that they can't do anything ...

Reliance — Unauthorized Charges

Dear Sir,

I am a reliance gsm user, my GSM no is [protected], I am facing a problem that was company cut unauthorised charges from my balance, without my acceptance they start " AAJ Service" and cut Rs.30/- from my balance on 18/11/2009. when i asked customer care, they tell me that they can't do anything ...

wrong company choose

this is unjustified

Reliance Prepaid Mobile — Automatic Balance Deduction without any phone call

I have two Reliance CDMA mobiles with Reliance connection ([protected], [protected]).
Last few months I notice my balance automatically deducted without any phone call.
Then I call the service provider and come to know some unknown service is provided
without any application or subscription or information. So how a service is provided without
my permission and balance is deducted without any information ?
This type of cheating should be highly punishable.

My request to take a strong action

SIR, MY MOBILE NO IS [protected]. COMPANY HAS DEDUCTED RS.30/- FOR GADGET SERVICE WHICH I NEVER REQUESTED.INFACT PRIOR MSG WAS RECEIVED TO RENEW THE SERVICE ON 28/08/2012 WHICH WAS NEVER REQUESTED.AND WHEN I TRIED TO SEND MSG TO DEACTIVATE THE SERVICE REPLY RECEIVED WAS SEND TO CORRECT DESK. WHEREAS THE SMS WAS SENT TO THE NO. WHICH WAS MENTIONED IN THE MESSAGE.THERE AFTER MY MESSAGING SERVINCES WAS JAMMED AND SUBSEQUENTLY I COULD NOT CONTACT THE COMPANY AND ON THIRD DAY THAT IS ON 28/08/2012 RS. 30/- WAS DEDUCTED.
I ALSO TRIED TOLL FREE NO MENTIONED IN THE MSG.AND THE SYSTEM WAS ASKING FOR THE NO. WHCIH WAS NEVER SUPPLIED TO ME SO THAT I COULD REQUEST NOT TO ACTIVATE. THIS IS STRANGE AND VERY INNOVATIVE WAY OF CHEATING THE GULLIBLE SUBSCRIBERS.
MAY I REQUEST YOU TO KINDLY HAVE THIS AMOUNT REVERSD AND STOP THIS SERVICE.
L D THAKUR

Dear Customer,

As per your telephonic with our customer service associate, we wish to affirm that your aforesaid concern has been discussed and resolved to your satisfaction.

Cheers,

RCOM Care

Hey! I'm back with the same kind of complaint that i did before for reliance. I use reliance gsm mobile no. [protected]. As per the last complaint that i made about deduction of vas from balance the same thing has started happening again. I have once again started getting promotional messages from reliance which reliance stopped upon my last complaint. Now the third thing I got a recharge of Rs. 79 for which i got a message that "Recharge of Rs.79 successful. Enjoy ultd R-R local night calls(11pm-6am) + 500 R-R std mins. val: 14 days.reliance" on 10/06/2013 at 13:25 now please help me understand where is my 500 R-R std mins. ?? why when i call R-R std my balance is getting deducted??? Customer service is worst in the country, whenever i call them up their system is under updation and they ask to call back which of no use because everytime I get the same response from them. If I will lucky enough to have got someone to talk to on the call with customer service they are never audible as if they work on some crap system secondly they put on unnecessary and uniformed hold which leads to a call drop. Lolz RCOM YOU SHOULD TRY CALLING YOUR CUSTOMER SERVICE YOURSELF BEING A CUSTOMER and then see what kind if response you get. And if being a customer i get irritated asking that how many times i will have to call you they simply even abuse. Applaud to RCOM giving the best service, which of course i'm not anymore keen about. Please help me sort this out asap.

Suggestion to RCOM please shutdown your customer service because it doesnt work 24/7 secondly stop making new customers and cut down the no. of customers you have got since you can't handle customers query at all.

Rajiv Anand
D# +91-[protected] / [protected]
email: rajiv.[protected]@live.in