[Resolved]  Reliance Smart GSM — carelessness

Reliance India Mobile — Extreme Carelessness

Hi
Sir/Madam
I am usning relinace landphone no[protected]Located in Koyilandy, Calicut, Kerala) for the last 6 months. I am using this mainly for internet. usually I am recharging this wih 25 or 50 cards in one day i am recharging 2 to 4 times. now the customer care informed me that there is a plan or 999 thar i can use internet unlimitedly for a month. I asked them "is there is any problum will hapen when i recharge" they told me that there is no other hidden thinks in that if you recharged you will get it unlimitedly for one month. and i recharged it . But i got internet only for 2 days and the customer care telling that i used internet unlimitedly before it recharging and i have a balance or 14000. I never used it unlimitedly when ever it cuts i recharged it again again, i told u earliar 2 to 4 times in a day. if it not cutting properly thats not my fault, I am a poor handycaped girl i cant go out of my home to complain or other thing, i doing some online jobs related to graphic design. so please dont stolen my money and my life

Semeema M.V
Thejas
behind lulukas jwellery, Koyilandy
Kozhikode, Kerala, 673305
[protected]@gmail.com
Ph:[protected]

To,
The Supervisor/ In-charge,
Reliance India Mobile.

Dear Sir,
Ref : Mobile phone connection No. [protected]

I have done a complaint over my mobile phone at about 08.40 p.m. on 27.08.08 regarding Unexpected Reliance Tune (English) activated (suspected activated date 23.08.08) in my Mobile Phone. So, according to your rules every day 50 paise was deducted from my account balance, as a result my account balance is now Rs. – 3.41.
Now I use my mobile phone only for received call where I get the connection as a life time connection.
Several time I asked to your customer executive, namely 1. Mr. Sudip 2. Mr. Sahnawaz 3. Mr. Amarnath 4. Ms. Sudipta 5. Mr. Tridip 6. Ms. Sanyukta from dated 27.08.08, 29.08.08, 31.08.08, 01.09.08, 03.09.08, 05.09.08 & 07.09.08 respectively to inactivate the Tune & refund my balance. Among them one executive says “work in process” one says “within 24hrs we will done this” one says “ we will call you later” another says “ Wait for a long time” etc. etc.

My Reliance tune is now inactivate recently but the balance is not return till now. So, I can not make any call from my mobile till date (i.e. 10.09.08).

So, you are requested to step necessary action very soon.

With regard,

Bishnu Dey
Bhadreswar,
Hooghly (West Bengal)
Date 10.09.08.

I have submitted my Identitity proof thrice to the Reliance webworld in south extension (New Delhi). But the staff of Reliance Webworld did not sent it to the concerned department due to which my services have been deactivated since last four days. I have complained about it to the webworld a number of times but everytime I have seen/observed extreme carelessness. The Relianec services are pathetic and carelessness is touching the sky.

Reliance GSM Smart — line mistake

when i was talked with my friend so any other reliance constumer was recorded my talking . tell me plz its really urgent

i am distributor of reliance gsm service in chamba dstrict of H.P. A security sum of Rs.50000.00 was deposited.at the very first time some of higher value coupons rcv which di not find sale till date. company is not taking back these rcv amounting rs.1 lacs. so help me to exchange wit lower value rcv. company is still not sdealing with me without any reason from last two year from s.l.traders chamba[protected]

Even i m getting the same problem. i live in virar, maharashtra. i m not getting a network in my place. n also because of network congestion there r many problems while recharging gsm card. also while calling i m getting errors like "network busy", "error in network" ...etc..!!!

thank you!!!

whose number is [protected]

my smart sim no [protected] . now all outgoing and incoming call deactivated

i send a complain 10.06.09 but no action till now.


somnath



Dear Customer,



This is in reference to your mail received at Customer Care Reliance India Mobile. Please note that we have forwarded it to Customer Care team of Smart connection (gsm.[protected]@relianceada.com). One of our executives will be in touch with you shortly.

We appreciate your cooperation in this regards.


For further details, you can visit our web-site www.reliancecommunications.co.in or write to us at [protected]@relianceada.com or fax us at[protected].



Prepaid customers can call on *333 (Toll free) from your Reliance Phone or 3033 3333 from any other phone.



Postpaid customers can call on *222 (Toll free) from your Reliance Phone or 3033 3333 from any other phone.



Yours sincerely,



Priya Mhatre

Customer Care

Reliance Communications



"NOTICE: Please note that your message will not be delivered if it exceeds the size limit of 5 MB per mail (including attachments). Requesting you to please create a shorter message (including attachments) with size less than or equal to the allowed mail limit in all your future communication.



The information provided is based on prevailing terms and conditions of the company, which, are subject to change without prior notice.



This electronic message transmission contains information from Reliance Communications Ltd and is confidential or privileged. The information is intended to be for the use of the individual or entity named above. If you are not the intended recipient, beware that any disclosure, copy distribution or use of the contents of this information is prohibited. If you have received the electronic transmission in error please notify us immediately.

-----Original Message-----
From: somnath pandit (pandit.[protected]@gmail.com)
Date: Tuesday, June 16, 2009 06:25 PM
To: [protected]@relianceada.com ([protected]@relianceada.com)
Subject: Re: Acknowledgement Mail

Boss what is the status no body call me.and secondly i complane against reliance communacation(reliance mobile) not big tv.



regds

somnath


On 6/13/09, [protected]@relianceada.com <[protected]@relianceada.com> wrote:
Dear Customer,



This is in reference to your mail received at Customer Care Reliance India Mobile. Please note that we have forwarded it to Customer Care team of BIG TV ([protected]@bigtv.co.in )of our executives will be in touch with you shortly.

We appreciate your cooperation in this regards.



We look forward to an opportunity to assist you again.



For further details, you can visit our web-site www.reliancecommunications.co.in or write to us at [protected]@relianceada.com or fax us at[protected].



Prepaid customers can call on *333 (Toll free) from your Reliance Phone or 3033 3333 from any other phone.



Postpaid customers can call on *222 (Toll free) from your Reliance Phone or 3033 3333 from any other phone.



Yours sincerely,



Dipali Gharat

Customer Care

Reliance Communications



"NOTICE: Please note that your message will not be delivered if it exceeds the size limit of 5 MB per mail (including attachments). Requesting you to please create a shorter message (including attahments) with size less than or equal to the allowed mail limit in all your future communication.



The information provided is based on prevailing terms and conditions of the company, which, are subject to change without prior notice.



This electronic message transmission contains information from Reliance Infocomm & is confidential or privileged. The information is intended to be for the use of the individual or entity named above. If you are not the intended recipient, beware that any disclosure, copy distribution or use of the contents of this information is prohibited. If you have received the electronic transmission in error please notify us immediately.

-----Original Message-----
From: somnath pandit (pandit.[protected]@gmail.com)
Date: Wednesday, June 10, 2009 07:38 PM
To: [protected]@relianceada.com ([protected]@relianceada.com)
Subject: Bad Sevice

Dear Sir,
My self somnath pandit, i am a employee of reliance ADA Group, My company name is Big Flix(Reliance Big Entertainment)My Sap Id Is 70074783.The complain is that poor networking service and when i try to any call every time mobile is showing that network busy..I call to *333 and said my problem he writedown my complain and tell me within two days they give feedback.after two days when i call *333 the customer care executive very miss behave with me he said that his name is srikanta(call time is 18.30 date 10.06.09) and he disconnect the line i said that i am a reliance employee but he is laughing.And afterthat next time i call *333 i says the problem and i said that i want to complain against the customer care executive she said that she transfer the the line to her seniour person and she disconnect the line approx time 18.48 date 10.06.09.now my point is that if any customer care executive missbehave with his own company staff then another customer what behave espect from call centre.Sir Please look into this matter.My Mobile No is [protected]


--
Somnath Pandit
M-[protected]

I am very hardly been able to call or receive any call for the last 15 days. I had also registered a complaint with customer care on 55200 but of no use. Kindly solve my problem otherwise I am going to switch over to other network.

I am very hardly been able to call or receive any call for the last 15 days. I had also registered a complaint with customer care on 55200 but of no use. Kindly solve my problem otherwise I am going to switch over to other network. My number is [protected]. I live in Kolkata.

Dad service from your end for post paid to prepaid migration -Customer :- using your reliance data card no:[protected]- for internet purpose

Dear Mr.Aseem Raj,
Nodal officer
Reliance Communications Ltd, 12th Floor,
Vijaya Building, Barakhambha Road, New Delhi
110001.
Email - Rcomnodalofficer.[protected]@relianceada.com
Phone No.[protected].
Fax No.[protected].

And

Mr. Anil Kaila
Reliance Communications Ltd, 4th Floor, Vijaya
Building,
Barakhamba Road, New Delhi-110001.
Email -
Rcomappellateauthority.[protected]@relianceada.com
Phone No.[protected]


Dear Sir,

I am using your reliance data card no:[protected] ( Post paid) for internet purpose since last one year.

Later on there is a poor connectivity of internet, so i requested several times on the same to customer care and finally decided to migrate towards prepaid connection.


on 5th of august 2009, I visited your Delhi reliance web word ( s-37- green park main market) and requested for migration from post paid to prepaid. there your employ told me to clear my outstanding dues ( being my bill date is 14th of every month) immediately I paid Rs.1655 against Receipt no:S[protected] RECEIVED by Mr.Deepak Sharma) on the same date 5th Aug.

THere your employ took a migration form from me and made a request to customer care, then he told me wait for 10 days, he instructed not to use data card till ur customer care will call. ( Ref no:[protected]

I eagerly waited till 19th of this month and I called to Customer care (*222) and asked for the update to Mr.Abhijeet ( Call Ref no:[protected]), and he told initially that there is a out standing amount pending thats why migration from post paid to prepaid is not given. After checking the records, he cleared that there is no such outstanding dues from my end. He asked me wait for 24 hrs. But with in 24 hrs there is no reply or call from your customer care end.

On 21st Aug I again called to customer care and talked with Mr.Ravinder ( call ref no:[protected]) and he also told to wait again 24 hrs.

on 22nd August, i called again and talked with Mr.Divya jyothi ( call ref no :[protected] ..22/08/09), he also said wait for 24 hrs...

I again called on 23rd Aug to customer care, and talked with Ms.snehal- and now she is asking me to wait for 48hrs and she said we will make a complaint on that particular reliance web word ( s-37- green park main market).


Initially 24 hrs now it went to 48 hrs...

Is this is the services you are providing for a customer, who cleared all his outstanding amount before bill date and asked for post paid to prepaid migration ?????????



please respond immediately, else I will proceed as per legal., as there is no problem from my end regarding the formalities for conversion from post paid to prepadi . because I visited your web world on 5th of Aug 2009and cleared the payment and filled the migration form also...and I dont have time to revisit your web-world on this issue.




Thanks and Regards,
D.V.S.RAMA RAO

Balance Deduction !
shanker sharma <[protected]@yahoo.co.in>
ViewMonday, 31 August, 2009 9:13:18 PM
To:[protected]@relianceada.com
Cc:Rcomnodalofficer.[protected]@relianceada.com; Rcomappellateauthority.[protected]@relianceada.com

Hi,

This is Shanker Sharma An User of Reliance GSM having MDN No. of [protected],
As all thing is good but really I don't know about my Balance, I keep doing recharging
my balance and my balance always get to be cutted, for this I called up 5- 10 times
to Customer Care on *333 but they always "our system is now updating Please call after
five mins" I really don't know your system is getting updating 24*7*365 and what about
Customer Care Executive Persons are doing they even disconnecting the call without
giving any information, I really want to take some action on this issue as soon as possible,

Please review my account for any unfair balance deduction and let me know

Shanker Sharma
[protected]

customar care number in W.B

sis the same problem i too faced is that i usually use reliance mob...at times rworld was free, so i used to surf for hours but when i quit it off the charge remains same. But the near next morning i got a msg that u have a minus balance of 250/-. so kindly recharge for smooth running. In cases i find difficult to call and if at all recharge they take the balance lumpsum and leaving one rupee balance for next recharge..its too idiotic telcom. Now i avoided reli and took airtel post paid because i give priority to good cus care.

plz refund my money who's mines against caller tune plz immmidatly

my place no tower.NH209 udumalai, my place pulankinar...
PULANKINAR PLACES NO TOWER...SO CALL ME THIS NUMBER [protected]

my places tower no. my place name pulankinar

hi iam reliance card user my mobile has a incoming call but nt outgoing so solve my problem iam ur thankful

Reliance Communication /Smart — Disconnection without any information

Without any information Reliance communication had disconnected my account.When I inquired ,I got to know that ,When they called me for address verification ,they got a reply that "I am not reachable".Since the network of "Smart " is poor in Sukanta nagar ,Salt lake ,sector IV ,kolkata,is it my fault?
Anyway I contacted the distributor of Smart in "Sukanta NAgar" itself.He promised me that ,my account will start within 24 Hrs.Its more than one week,my account has not been activated(only incoming no outgoing).I called his Boss (I dont know his name,his no. is [protected]),he told me to message my no.But after 10 minutes ,when I again tried his mobile is switched off.
Why these distributors are careless? They have been given distributorship to serve the customer not to disturb?
And If network of RELIANCE is poor ,then what can I do?