Reliance Communications Complaints & Reviews

I have been a subscriber of reliance land line wireless phone for last more than 3 years. From last 6 months, I have been facing problem of disconnectivity of phone at first intance for incoming calls. Whnever i picked up the phone to attend the call, it gets disconnected in first intance or if i am able to talk, it gets disconnected after 2-3 minute everytime. I loadged complains for more than 5-6 times for the same but every time either telecaller tries to finish the complain justifying that we are not educated enough to operate that instrument or if it all registered, it is justified by saying it is because of poor net work and they are working on it.

My prev. SIM card ([protected]) was locked. So I went to the reliance web world and purchased new SIM card @ 225 Rs. for the same number. The rep told dial *228 after 2 hours and the number will be activated. but the number has not been activated after 24 hours. It can not receive or make call. Means it is dead. What is going with reliance. If i call the cust. care no. it do not connect. How to activate it.

no gprs setting was searching on my handset sony ericsson W200i, i have tried to 4 day

at my mobile no([protected]) i don't know how love tips r been subscribed.
i made it unsubscribed several times but of no use...
till now my balance is been deducted for 30 rs. per month..
please help to solve my problem as i want to deactivate love tips from my mobile no.

Hello,
Did you got any solution from here?
I faced same problem with prepaid GSM connection.i took connection on 25th jan 2008 and its become active on 26th Jan. I was not abl to recharge the sim with any amount. it was successful on 2 feb. so i am not getting any offer from reliance GSM. I go through Term & condition, but there is such condition like this means if you have recharge the connection in 48 hr to avail the offer.

plz tell me how can i get the offer. i complained to customer care but the guy told me they will not provide this facility.
complain number :[protected]
mobile no -+91-[protected]
owner name :- balmukund

Hi Reliance Customer care,

I today recharged my prepaid mobile ([protected]) using online recharge. I used my HDFC account for this (Customer number 5965039) I was deducted 600 Rs from my account, but my mobile was not recharged. Can u please look into this issue and recharge my mobile?


The transaction codes are

[protected]
[protected]
[protected]

Regards
Ashok

Hi, i am a businesswoman in rourkela, orissa. i have a big problem with my prepaid service provider, Reliance Smart. Most of my incoming calls are getting diverted and the caller listens to a recorded message whhich says "your call is being forwarded to another number" and then the call gets disconnected. however, i dont get any kind of alerts on this.

This is going on since a month. i cancelled all my diverts to make sure that actually no call is getting diverted, i never use "call Divert" at all. i called reliance customer care at [protected] also many times but they say that this problem will be sorted in an hour or so. PLEASE look into the matter as my clients get a false impression of me being irresponsible and diverting my calls knowingly. this is hampering my public relations and my business as a whole. PLEASE DO SOMETHING.

I have purchased Data Card almost 7 days, but still I am waiting for activation . Even i have make the paid in advance. I have really very much dissatisfied with their service, even when I complain, no one bothers to listen or contacts. But, yes they are extremely sincere in collecting its charges. I called up several times, but nobody given me proper reply.
It’s my advice don’t go to deal with Reliance Data Card . I have done a worst mistaken to deal with Reliance, it’s my advice please don’t repeat my mistake.
In initial stage I faced this type of problems.
My Data Card No;- [protected]

I have recharged my cell with Rs 799 to get the unlimited STD but I am not able to use that facility for even first day. My cell was disconnected in the middle and when I again tried calling "insufficient balance" is what the message I am getting and when I try to contact customer care they are saying our cell is only recharged with Rs 249 and also they did not talk properly. I don't know what services the reliance is providing but I will request you all not to purchase any reliance product as they are cheating with their customers. After recharging the cell you are not getting the proper services. Nikhil

on 27th of jan 2009 I bought a reliancse gsm sim. n i gave them the copy of my passport as id proof. after 1 week they terminated my conection, when i asked them abt it, they were telling like its relates with my ID.. when the didnt call me a single time to verify my id...

Dear Sir/Madam

I am a prepaid user of Reliance. my no. [protected] I hadn't subscribe for 53131 service, which is several pack what is this I don’t know. I never use it. but from the last three month they always cut Rs.30.00 to 50.00 from my balance for the sake of this service. I talked to their customer care many time but I never got any satisfactory response from them. They gave me some number to unsubscribe this service but each time I got null response. I am totally fed up with this.
Please help me.

Thanks & Regard

Sir i am coustomer of reliace communitacion having mobile ni [protected] name Rajeev Bhatt
when i shifted my residence i am not recieving my mobile bill properly when i vistied for change my corrospondance address with proof of address attached Zirox of My Ration Card & PAN card ther rejected my application due to reason "Address will not be change Ration Card Not Applicable"
and rejected my application for address change
Therefore i want to know is Ration Card is Valid proof when I talk in Customer Care of Reliance in Mumbai D A K with (Gurinder) She was telling that Ration Card is a Valid Address Proof i have proof of rejection in Written in my application by employee of Daryaganj Area with Signature of Employee Mr. Vivek Pandey
Therefore you are requested to help me to clearify the matter and relief to get my bills in properly
Thanking you
Rajeev Bhatt
609/8 Gali NO 3 Indra Colony
Mandawali Delhi 110092

I Priyank Sharma (Qtr. No. 1119, Type -4, Sector-4 R.K Puram New Delhi -110022) have the Reliance Broad Band Internet Connection under unlimited plan @ Rs-999/ per month.

The Internet services was barred by official w.e.f 08/01/2009 for want of payment of bill at S No.( Kindly refer the Annexure 1.)

Though the regular payment against the each bill at Sl.No. 1 to 4 was collected by person deputed by Profin Management Consultant Pvt. Ltd. as per the details shown in Annexure.I.

It is pertinent to mention here that my family members are receiving the calls from your call center (One of the Tel No.[protected] from October 2008 onwards regarding the payment of Bills at (S. No.2). Though the payment thereof was already made. and every time at the time of collection of money by your representative see and verify the payment- receipt of cash payment at S. No.2 mentioned in the Annexure.

It is more evident that amount of bill at S. No.2 (already paid) have again and again be added to the amount of bills at S. No. 3, 4, and 5 bills. for Rs. 2273.04, Rs 2302.30 & Rs 2332.20.

Instead o[censored]pdating the payment in you’re Accounting system, your office invariably asking the payment for the bill at S.No.2 dated 23-09-08.

As a result of failure of Mechanism o[censored]pdating of payment, your representative have started asking for the payment. .From 3rd week of October 2008 onwardsMy family members at Tel No.[protected] have been receiving minimum two/ three calls per day from your office (Call Center) one of the Tel No. is 32033527 regarding non payment of bill.

Complains made by us on the aforesaid issue with all the details :

DATE
TIME
NAME
DESIGNATION
Call Reference No.

4/11/2008
11:34 AM
SAYEED
EXECUTIVE
79434793

10/1/2009
6:28 PM
PRIYANKA
EXECUTIVE


10/1/2009
6:57 PM
VANADANA
SENIOR EXECUTIVE
85501562

12/1/2009
10:29 PM
SHAHEEN
EXECUTIVE


12/1/2009
10:56 PM
KAUSHAL
SENIOR EXECUTIVE


12/1/2009
11:04 PM
DEEPAK
EXECUTIVE


12/1/2009
11:23 PM
MURTUJA
SENIOR EXECUTIVE


13/01/2009
12:08 AM
SURINDER
TEAM LEADER


13/01/2009
3:33 PM
SHRUTIKA
EXECUTIVE


13/01/2009
11:21 PM
JASPAL
EXECUTIVE


13/01/2009
11:40 PM
MURTUJA
SENIOR EXECUTIVE


14/01/2009
10:46 AM
RAMEEZ
EXECUTIVE


14/01/2009
10:55 AM
NIKHIL
SENIOR EXECUTIVE





I requested the Reliance Communication concerned unit to which I usually communicating over telephone to re-activate / restore the internet facilities . But it was denied / refused by them till the payment of aforesaid bill at Sl No.2..is made.

Beside this they have also asked us to make the payment of bill SL No. 5 .I again requested them to Ist restore the internet and collect the payment aginst the bill at Sl No.5.

As me and my family has been harrased umpteen times by the people of your organisation and made our life miserables.
In view of above I dont want to continue with Reliance and its Broad Band Connection any more and want final settlement and adjustment
of the above pain we have suffered from.


Annexure 1

PRIYANK SHARMA USER ID[protected] A/C NO[protected]

QTR. NO 1119, TYPE 4 BROAD BAND ITERNET PLAN Rs. 999/-P.M. UNLIMITED
SECTOR -4.R.K.PURAM
NEW DELHI 110022 BILL A/C NO.[protected]

DETAILS OF BILLS FROM RELIANCE DETAILS OF PAYMENT MADE & .COLLECTED BY PROFIN MANAGEMENTCONSULTANT PVTLTD

SL.NO. BILL.NO. DATE AMOUNT DUE RECIEPT NO. AMOUNT DATE OF CASH/ CHEQUE CHEQUE NO
OF BILL DATE Rs PAYMENT

[protected]/08/2008 1933.02 13/09/2008 CD58RS 1933 5/9/2008 CASH
NO.0858515

[protected]/09/2008 1122.5 14/10/2008 CD58RJ 1122 8/10/2008 CASH €
855645

3 .[protected]/10/2008 2273.04 CD58SK 1122 4/11/2008 By Cheque No.746842
NO.904991

4 .[protected]/11/2008 2302.3 CD58TL 1122 11/12/2008 By Cheque No.746844
NO.0951030


€ -> Copy of receipt attached for your reference


--
Best Regards
Priyank Sharma

Dear Sir,
My name is Dharmesh Boricha and i reside at Vile Parle, Mumbai as mentioned above. I have been working in "PVAPS" located at Delhi(now transferred to Mumbai as "Reliance HR Services Pvt. Ltd."), an authorized recruiting organisation for "Reliance Comunications". I have resigned from this organisation on February' 08 and completed all the exit formalities including EPF submission at "Reliance HR Services Pvt. Ltd.", which has already been submitted at EPF Office, Delhi on 21 july 2008. Now its been almost 8 months and i have not received my provident fund amount.
And the biggest problem is that i stay at mumbai and my PF Account is opened in New Delhi. Because of which its not possible for me to contact the concerned dept. and to get the current status. I am in a great need of this money and i am too much upset and confused.
So please look into the matter and help me getting my PF amount as soon as possible.My PF Account No is "DL/31881/8542".

Thanks & Regards,
Dharmesh Boricha
[protected]
[protected]@yahoo.co.in

R/Sir,

We belongs to Hisar District (Haryana). We have purchased a Reliance GSM Sim last 15 days...
but Reliance GSM service is very poor in Hisar (Haryana) many times no signal in city and always busy... and when sent message... messange not received to other mobiles. but Rupee is deducted from the mobile... i tried reliance customer care number *333 but always busy ... continuesly 1 hrs.. i tried.
Then we can say that reliance gsm is not satasfactory service in Hisar.

Hi,
I purchased a complete connection (handset with SIM ) from reliance authorised vendor by name Kartik Communications, Pusa Road(contact no. [protected]) in JUNE, 2008.They provided me the complete connection(handset and SIM). In october, 2008, the handset stopped working properly.

I went to the same vendor in NOV, 2008 to ask for repair but he said this cannot be done here.There are Reliance authorised shops for the same.Inspite of my insisting again and again, he didnot provide me the address for repair shops.

Consequently, I went to other reliance vendor to ask for addresses for repair shops and they were really helpful in providing me the same.After contacting the TVS shop for repair of handset, they asked for the bill. Realizing that I lost my bill somewhere, I again went to Karthik Communications for the same. And after going again and again, he didn't provide me the bill.Only this 29 Jan, 2009, he provided me the bill after 3 months.

And the i again went to TVS shop where they provided me DOA letter saying that u can ask for handset exchange from concerned shop(Karthik Communications) as the handset could not be repaired and it was under warranty period.Then i again went to Karthik Comm.and now, to my surprise he is asking for box in which he gave me the handset to issue me a new handset.

Now please tell me if that was the case, should it not be mentioned at the time, we purchase the same handset.He just said that if there would be a problem, we would replace the handset.

I am working in a big corporate company like Tata Consultancy Services(TCS) and has to provide on call support many times. This irresponsible behaviour from the vendor has forced me to go to other service provider and carry on with my work.

These negative market strategies are not going to do any good except churning your image in market.
Please look into it at the earliest as it will only tarnish your image in market.

From Dated: 2nd Feb 2009
Roshan Ali Daiya
11, Amartalla Lane
Kolkata-700 001


To
The Nodal Office
Reliance Communication Ltd.
Reliance House, 4th floor
34, Chowranghee Road.Kolkata





Sub: Complaint regarding Customer Care
Ref: Reliance Landline no.[protected]


With reference to the above I would like to inform you that I have lodged a complaint regarding my above dead phone, and customer care provided me complaint no.87323328 dated 29/01/2009, when we want to know the status of
our complaint, the customer care told me that your complaint has solved. We shocked that how is it possible, then the customer care told us that you have to lodge a fresh complaint and they provide us a another no.87475996.
Even after 48 hours passed when we dial customer for the status of our 2nd complaint .at this time cutomer care told us that the complaint has solved whether our telephone is still dead since 27/01/2009.

Sir, we never expected that type of poor services from Reliance Communication. As we know that under Comman Charter of “Telecom Regulatory Authority of India” para No.9 the service provider is agree to repair the fault within 24 hours of receipt of complaint from a subscriber.
Sir, if the problem is not solved within 48 hours we will surrender our telephone without paying any outsandig dues and will go to “ TRAI “ ( Telecome Regulatory Authority of India) and Consumer Court for justice.


Your, s faithfully,


(Roshan Ali Daiya)

Cc.
1) Service Assurance Cell (Mumbai)
2) Pg Cell (New Delhi)
3) The Telecom Regulatory Authority of India (New Delhi)
4) Consumer Voice (New Delhi)

hi sharanjeet singh bains here from pehowa my rim mobile no was [protected], the uim of my no rejected on 7th of jan 2009 . when i was go to goyel communication of reliance showroom in pehowa he gave me duplicate uim and now today he said me its not open when i asked reason he said me he have no reason and he said me that the reliance service is totally bad so your uim is not working and not swap on other uim and my next complaint is that goyel communication gave me a new connection of reliance in gsm sim and in this sim as i know company scheme is that i ll get 10 rs everyday but i check here is nothing in my servent sim and today when i called to costumer care no [protected] he said me u can call on costumer care *333 but this is a very busy way so tell me what can i do so i can say please give solution to me otherwise i will go to consumer court against goyel communication and against reliance communication both

FYI.

This is my letter to the customer(un)support at Reliance communications.

Dear,
My phone no. [protected] has been terminated since december 2008 and still my account is deducted for the bill in january 2009 for Rs.113. I had given my first termination request in May 2008 which to my surprise was not carried out which I only found out in December. Now to my amazement, my bill (Rs113) is deducted even after the termination.

I had visited the Vasai webworld many times in this regards where I was assured that bills won't deduct after my termination. Why are you torturing me in this manner. This phone was an employee plan I had. If you treat your employees in this manner, what can a general Indian customer expect from you.

I called the customer care who replied they can't register this complaint as the number is terminated. If you cannot register this complaint, what right you have to bill me for no services. I request the concerned authority to take necessary action and arrange for the refund at the earliest.


Benny.

I bought a reliance Netconnect from the noida office of Reliance. I paid Rs. 2820 which they came for asking the very next day of my order. It has been 15 days since I paid the money but there is no network in my area (which was not informed to me) and i have not been able to even activate the card, forget using the internet or commenting on the speed. I have made several calls to the office at which I have been speaking with Mr. Prashant ([protected]/[protected]) and one Mr. Jagdish at[protected]. Both seemingly try and help but I do not think they are willing to do so and I am stuck with this card now which is not even picking up the signal for me to dial *228 which is reqired to activate it.