[Resolved] Ro Kent Model Grand Plus Mineral — After Sale Service

K P Sharma

from Bengaluru, Karnataka

Address:

Dehradun, Uttarakhand

I purchased RO Kent model GRAND PLUS MINERAL RO vide Invoice No. KENT 59 dated 21-apr-2010 from M/S Sampark India, Dehradun. I understand that company is ISO 9001:2000 certified company. As per ISO standards each part of the product must have specifications and assured quality checks. Learnt this also only, I purchased this costly product compared to similar products in the market by other vendors. Brand ambassador is Hemaji of course my Favorite forced me more to do so. After installation I noticed the unusual sound, which I reported to the installer, which he told me that it is the normal sound by this product. Hearing this I called Mr. Pranay Uppal, Sales Manager, RO and asked him the specifications of the motor especially sound level in terms of decibel. He was unable to tell me and told that we do not have specifications on this. He agreed that motor is making unusual sound, which he heard of his own over the mobile. He assured me that motor would be replaced with in 2 days. Being assured by him on 27-apr-2010 till date i.e., 15-may-2010 after regularly follow-up the problem is not rectified. Thus I am forced to call up next higher level for which I asked the contact no which sales manager could not give me. May, I as a consumer forced to such hardship and harassment by the reputed company like KENT.
SERVICE AFTER SALES OF RO KENT IS EXTREMELY POOR AND I SHALL NOT RECOMMEND THE PRODUCT.

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Aug 13, 2020

Complaint marked as Resolved

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Comments

gvsrish

KENT Grand RO — Unusual Sound

We are experiencing unusual noise in the RO filter occasionally. We purchased the filter in June 2009. The serial no is KR[protected]. We contacted the person Mr. Gangadhar who sold us the product.He denies the service on the pretext saying that he did not sell hence cannot render service. He has given telephone of other person who also denies having sold to us. This is really ridiculous. We have crossed one year and may get devoid of the warranty.

We appeal through this forum to address the issue in its right perspective.

sampurnsingh

from Mumbai, Maharashtra

kent ro mineral — after sales service

(i) A Kent RO was purchased vide invoice no. 0001 dated 02.04.2010 from authorised dealer of Kent at 1-Basement , Ellora complex, Near Hanuman Mandir,Khandari Agra 282002

While selling the product they had promised us to provide after sales service on every 3months , same has not been provided

while selling the product they had promised us to provide rebook coupon worth of Rs.3600/- , same is stll awaited

while selling the product they had promised us to provide a tap with propoer outlet but the same has not been provided

in this connection many mails have been sent to the company concerned but nothing has happened so far

Kent RO Customer Care

from Noida, Uttar Pradesh

Verified Support

Dear Customer,
We have noted your review, Kindly provide your contact details to enable us to resolve your grievance.

Regards
KENT RO System Ltd.