[Resolved] Royal Enfield — BAD CUSTOMER SERVICE AND RESPONSE | |||
Respected Sir, Myself Ayush Bafna from coimbatore. I got a royal enfield thunderbirde delivered a month ago. I have not received my rc book yet. there is also a complaint regarding with the bike. i have already informed the problem to the royal enfield company showroom in coimbatore. they confirmed me thet they would send their company service person, check the problem and do the needful service. but its been a week and still there is no response from the service people. i also make it clers that if i get charge by the police for not having the rc book i would want the company to bear the charges. this is very nuch disappointing that a company like royal enfield is not giving proper customer service and are careless. (my vehicle no: TN 66 D 2859). Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 3 Comments | |||
Comments
I bought the same model in Mar 2009 it has oil leak problem and its not solved after giving my bike for nearly dozen time in 2yr i had file complaint without lawyer in Distric forum which was reject based on my signature on "job card' which have pre printing mentioning "I have received vehicle with satisfactory service"
as i was not aware about the same they have used against me and proved that my intentions are wrong as i have already signed the job card.
in short if you face the problem with your bike, be very specific about making a note on both the side of job card saying you still face the problem after earlier repair, and if the problem will discontinue after 200 to 300km you will give satisfaction note seperatly.
collect all the zerox copy of Job card (both side) after you put the above note, ensure job card is properly filled and no space is blank, if it is than put a big cross so no amendment can be made afterwards by dealer.
You have send all communication to dealer or Royal enfiled via Register Post with AD to company and file complain at Consumer Dispute Redressal Forum through lawyer of your region. with in 2yr of purchase of bike
Nishith Parikh
[protected]
Ahmedabad Gujarat
as i was not aware about the same they have used against me and proved that my intentions are wrong as i have already signed the job card.
in short if you face the problem with your bike, be very specific about making a note on both the side of job card saying you still face the problem after earlier repair, and if the problem will discontinue after 200 to 300km you will give satisfaction note seperatly.
collect all the zerox copy of Job card (both side) after you put the above note, ensure job card is properly filled and no space is blank, if it is than put a big cross so no amendment can be made afterwards by dealer.
You have send all communication to dealer or Royal enfiled via Register Post with AD to company and file complain at Consumer Dispute Redressal Forum through lawyer of your region. with in 2yr of purchase of bike
Nishith Parikh
[protected]
Ahmedabad Gujarat
My self DEEPU.R from kollam.I got a royal enfield std 350 delivered on 7/05/2011.My engine tapend sound is very high.There is also a complaint regarding with the bike. I have already informed the problem to the showroom and servise centre.The service person told that at time of 3000 k.m service engine tuned and clear the sound .13/07/2011 i servise the vechicle.But the sound is still.this is very munch dissappointing that a company like royal enfiled is not giving proper customer service. MY VECHICLE NO .KL-24-D-4. ENGINE NUMBER IS ME3U3K5C0BD065817. MOB NUM.[protected]. EMAIL.[protected]@gmail.com
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Royal Enfield — servise
hi i am brijesh chahal i have a royal enfield and problen is bike are more than hot. 4 time service in panipat & karnal but result not good and so i am going private service center and he solve my problem u know the problem is engine oil both pumps is not woking he say me when buy it someone no check it is not working sooo r my bike is hot. i chane it both pump yesterday and its workig and bike is not heating.plz u call me i am waiting i[censored] r help me
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