[Resolved] Samsung Mobile — poor service

637 Reviews
Andhra Pradesh, India
worst service offered by univer cell stores....i gave my mobile for service n its almost 2weeks now they have not yet given my mobile.going on delaying it.i suggest every 1 never purchase mobiles 4m univer cell...worst n worst

Complaint marked as Resolved Jul 30, 2018
Verified Support
Samsung India Customer Care's response, Jun 29, 2018
Dear Sir/Madam,
Greetings from Samsung.
With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.
Thanking and assuring you our best services always.
Thanks & Regards,
Best Regards
Samsung India Electronics Pvt Ltd
Complaint comments  636 Comments     Updated: Share0Tweet0


please about me sumsang service center in jaipur


Dear Sir/Madam

I Prakash Singh, a customer having mobile J-150 and which is under warranty period. Due to some problem in Key-pads, i had given my mobile in Wazirpur service center(On 19/05/09)SI NO.- RWSQ C21885V. Its passed 2-weeks but still there is no one is providing me any kind of status of my mobile.

so at last, this is mine last complaint towards Samsung because before this, i was complaint 5-6 times but no action had taken still now. One of my complaint no.is -[protected].

Now, i am informing you, that whenever i get time, i'll approach to Cosumer Court for not providing mobile to customer on no. of efficient days and also not providing status of my mobile.

I am totaly unsatisfied with your service.

Thanking you
i have a bought samsung sch f679 mobile phone last six months back, it does have the option of video recording but the present mobile of same model has video recording. what shall i do to get the video recording in my mobile phone...i[censored] want to suggest me will u please call me to [protected]
The particular SAMSUNG J150 is a defectife product where the keypad is concerned.One of my life's biggest mistake was to go for this model in March After 7 times repaired by the service centre under the warranty period he phone is now somewhat OK. You may please go for National Consumer Forum and file a case against Samsung what I had did. I promised never in my lifetime would opt for or advise someone to do so for SAMSUNG.
respected sir,
i ve sam sgh p310 mobile.i realy intrested to using tat mobile.but, sometimes it automatically switchoff & reseted also displays an message 'please wait'..until recently ter is an new problem occurs tat a line crossing wile in camera mode only.so pls kindly inform wats actual problem.(all servicer are reported different problem, so i confused)
i buy M 200
MObile from day 1 my cell head phone not working
cell phone hangs, not get charging network problem
yet ur service centre donot respond properly
i went today to maninagar centre but very poor
i will not repair these cell and will advice all samsung phn are worst phone never use
due to our purchase ur company run i[censored] dont have respect for customer here who cares ok
samsung is worst company never buy these phn

Samsung Mobile — PUK REQUIRED


please gmail samsung b520 download
samsung b520 gmail
i have reliance gsm perped card but in my arera network problam plz ok the solve in thane [karvalo nagar].

Samsung / I 780 Mobile Phone — No response from Service Centre. Phone given for repair on 18th May

I had given the Phone when the phone stopped working. There was no signal on the phone, the keypad stopped working and the battery used to last only for 2 hours. Having spent 22000/- on the high end phone of Samsung this is least expected.

I was told that the phone would be ready in one week but now its almost one month now and there are no responses from the Service Centre based in Nehru Enclave. The one standard reply is that the phone has been sent for repair to senior service centre and the mother board needs to be replaced which is not available.

I also spoke to Nishanth who is supposedly the assistant manager service centre but only promises to call back with status which never happens.

I had similar problem with Blackberry 8800 but they had promptly replaced the handset. One of my sim numbers is forwarded to the other number and I have paid for the call forwarding for last one month but Samsung people dont seem to bother.

Not sure when I would get my phone in working order or a replacement. Please dont put your money on Samsung.

Samsung — Poor Service For Replacement of Mobile

Respected Sir,
I Fareed Ahmed from Lucknow want to inform you about Mismanagement and unecceesary delay for replacement of my mobile handset. Sir I bought a Samsung Beat F270 set on 17 November 2008. My handset was having a hanging problem for which it was deposited in to the Samsung service centre on 1st April.
But till now no no problem has been solved. Although more than 2 months have passed. The staff has informed me of replacement essential for solving the problem of the handset. But they are not responding to it. Neither they are providing any approval to the Samsung head Branch for its replacement. They have called me 3 times saying that your handset's problem has been solved, but each time i visit the service centre, the problem still remains unsolved.
When they already know that the handset can not be repaired and only can be replaced, why are they not replacing it when the warranty period is void and all other conditions are fulfilled. I am left with no other option to take the non replaced handset or to sit back and wait.
The Area Service Manger of Samsung in the Area is Mr Sunil Singh (contact No. [protected]). And the Manger of the branch of this service centre is Mr Asif (Contact No. [protected]).
The branch Address is B-104-1, Nirala Nagar, Lucknow, U.P. (Contact No.[protected].My Job Sheet Work Order Number is WA[protected].

Sir, I will be very greatful of you all if you could kindly provide me some help or solution for it.
Thanking You.

Date - 11 June 2009. Fareed Ahmed
My Samsung set on tata CDM Model No-(SCH-S259) it display the phone has locked, Please contact service center . So how can i solve the proble .
Saturday 13jun I went "Nirala Nagar Samsung Service Center, Lucknow(Uttar Pradesh) to open phone lock.They react rudely and told me that charges are Rs 55 and submit your mobile take it back after two or three days.Because systems as well as engineers are not available.Think about it Sir, just to open a phone lock they need three days.They have no engineers.Then what kind of service Center is this.One more thing my mobile is in warranty period SCH-W339.
I am not satisfied with this service center and their employees.It is a very bad experience for compare Nokia and others.
So please take strict action as soon as possible.Sir, I have only
one mobile which is lock.I am not able to make or receive call.I am suffering lot.

Samsung Mobile — new hend set dead after two days

dear Sir,

i have purchase new hand set to Hot Pot, (EDM) after two days mobile dead automaticay.
Dear Sir/Madam,

I purchased a samsung cdma mobile. Its display was cracked & I am submitted to service center for repairing dtd 19/04/09. Approximately 2 month passed & still it is unrepaired.

Kindly do the needful.


Vipin Garg
Ambikapur (C.G.) 497001
Cell - [protected], [protected]
I purchased a new set c 170 and just after 9 days the set is not working properly and its fm also nothing is working in the set then i deiver in ur service centre and they tell u take after 10 days directly i also tell that i need urgent please do fast then he sais that take after 20 days ur set will go in company. Please take action against this case
deepak bansal

Samsung Mobile — L-700 (If you are new owner pls be prepared to make yourself available at the service centre)

Dear Team,

Service centre - Metro Telecare, Andheri East, Mumbai
No of visits for this new mobile L 700 - 4. Purchased in Feb-09.

First in Apr -09 when the mobile got switched off rectified the same day evening, 2nd in May-09 - when the display had an issue and the mobile went back to the company and was returned post 4-5 days and 3rd on 13-Jun--09 when the issue for the sending of sms messages was notified to the service centre person. I had escalated this to your call center who then informed that the service centre personnel would be able to assist.

And finally on 19-Jun-09, I had the opportunity to give the mobile back to the service centre for an issue which was finally analysed as an issue.(as the personnel had earlier said that the issue was with the sim card)

What is sheer bad luck is the fact that I spoke to one Mr. Upendra for the number of issues that I had encountered for this faboulous phone of Samsung. I reiterated that the earlier low budget models did not have any issues and he had to do something to facilitate the fact that a new mobile that is not more than 4 months old has to make a visit to the service center for more than 4 times.

This time I have been told that this is a motherboard problem and would be rectified within a weeks time. I was also intimated that "SAMSUNG DOES NOT GIVE GUARANTEE BUT ONLY WARRANTY" for which I do not know how many times Mr. Upendra will feel that I would need to make visits to the service centre..

My conviction is that if the phone is faulty, the company should have the basic decency to replace the instrument and screw up the inspection unit for such a redundant piece supplied to a customer. I request the recepient of this email to understand the fact that a disgruntled customer will never assist you in reaching your so called quality - customer service initiatives.

I would term this as pathetic..and will never advice anybody to PURCHASE A SAMSUNG MOBILE. The service centre is not given the powers for refund and people like Mr Upendra can only ruin lives .

Hoping an early revert. Even today 24-Jun-09, the phone is passing its time at the service center.

Thanks and regds

SN Menon
Dear Sir,
I have bought Samsung E-251 Mobile in October 2008 . after Few months There came a problem regarding its display .Problem was like- its showing sumtimes white screen sumtimes restarted or hanged and then finally display light goes off permanently . I went to samsung service center in Sec-31 Gurgaon. they told after few days they will get new display, they dont have any rite now. then my phones display is changed after few days. Now again after few months same problem coming again . what should i do.. ? if they will change display then it will come again, Please provide me a permanent solution, because when problem comes few days i have to live without my mobile and again n again i have to go to service center for resolving the issue.even when i am quite busy in my office.

Please look into this issue . waiting for you positive response.

Thanking You

Yagya Datt Sharma
Hughes Systique Corporation

samsung mobile sgh p310 — camera problem

sir iam using samsung mobile model sgh p310, actuly iam really intrest to use this mobile, but i ve some problem in camera while in stand on mode.so kindly request you to process my complaint.,

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    Samsung Mobile - poor service