Samsung India Complaints & Reviews

Dear Customer,

Thank you for becoming a patron of Samsung product and writing to us

We sincerely regret the inconvenience caused to you. With reference to your query, kindly provide us your address details along with contact numbers so that we may forward your complaint to our department concerned.

Thanking and assuring you for best services always.

customer Satisfaction
Singh.[protected]@partner.samsung.com

Samsung GT-S5570 — lost my mobile

my mobile lost in december 24, 2011 at bareilly........My IMEI no is [protected].
plz contact my mobile no [protected], [protected]

plz urgently return my mobile in my hand.

Dear Customer,

Thank you for becoming a patron of Samsung product and writing to us

We sincerely regret the inconvenience caused to you. With reference to your query, kindly provide us your address details along with contact numbers so that we may forward your complaint to our department concerned.

Thanking and assuring you for best services always.

customer Satisfaction
Singh.[protected]@partner.samsung.com

contact me at - [protected]

Samsung AC 1.5 ton — Poor Service and Cheating the Customer

We had purchased an AC on 23rd April 2009. on 31st March 2010, we sent the AC to the service station for refilling of gas, which is a very strange thing. The appliance had already lost the gas in 1 year was a very absurd thing to happen. Still we reported the complain to the Samsung Call center and they took 3 days to act upon the complain. When the service station executive was taking the AC he confirmed it will take Max 2 working days for the AC to be delivered back to our residence. On not receiving the AC after 2 days, I followed up with the customer care. They directed me to the service station and the service station had no response to give me first. Then on continuous follow up, they reverted, the AC shall be sent by the day end of the third day. Still we did not receive the AC back. On the fourth day, in the evening 6 pm, I got a call from the service station, saying the AC is ready and shall be delivered to me by Sunday 4th April 2010 afternoon. On checking the AC cooling, we noticed that the cooling was not as per the mark. We objected to the person who had brought the AC, so he explained us that the weather heat is high, hence we are not able to feel the cooling of the AC. We accepted the AC and started using it. After few days we figured out the AC cooling is still not up to the mark. On getting it checked with our local AC maintenance guy, we came to know that there was no Gas in the AC. We immediately informed the Samsung Call center, and they sent an executive to check. The executive also confirmed that there was no gas in the AC.We have been cheated by the Samsung Service Center as well as the Call center who had been giving us false commitments and assurance. I would like to bring to your notice, till date, we have not received any service from the Samsung Service Center for the re-filling of the gas where as the compliant has already been launched with the Samsung Call center on the 13th May'2010. Today being the 4th day of the complain. I am disgusted with Samsung, and request you to please take action against the cheating and harassment done on us. We can be contacted on +91-[protected]

Samsung AC — Cheating consumers

I had purchased the above model window Ac on 23.05.2010 from SARGAM ELECTRONICS 47,SOUTH PATEL NAGAR MARKET, NEW DELHI-08 Vide Invoice no SPN-740.Ac stopped cooling suddenly. I called the samsung executive (Mr. Sohil) for checkup. He told us that this model has many complaints and it has been replaced/refunded. For repair it will cost around Rs.4500/-. I am surprised to hear this because When company and Dealers were aware that this product has falt and not working properly then how did the company allowed to sell these products and how did the dealers accepted to take these products for selling. Who will replace my AC or will company refund my amount without any delay. H-292, Kali Bari Marg, new delhi

samsung corby GT-S — i lost my mobile

i lost my mobile samsung corbey GT-S3653 and its iemi number is *358040/03/276375/1* somebody stolen from me so pls help me to findout my mobile soonly pls sir...

Dear Sir

I have lost samsung corby mobile
I have blocked the sim and using the same mobile no at present

model no-GTS 3653
IMEI no-358040/03/413675/8

request you to block the mobile asap


Regards
Jyo0thivenkatesan

Dear Customer,

Thank you for becoming a patron of Samsung product and writing to us

We sincerely regret the inconvenience caused to you. With reference to your query, kindly provide us your address details along with contact numbers so that we may forward your complaint to our department concerned.

Thanking and assuring you for best services always.

customer Satisfaction
Singh.[protected]@partner.samsung.com

Samsung — Overpricing

Dear Sir,

I have bought a handset from The mobile stores located at Galleria shopping complex, DLF Phase IV Gurgaon. Model# of the handset is Mpower 309 (CDMA). At the time of purchase, the store salesperson showed two models, 1- Samsung mpoer 309 & mpower Muzik SCH-S379. I was told that the first model has more features and gives better performance than the second one and has a higher price for that. I was in urgent need of a handset so I bought the first one based on the claimes made by the salesperson. After using the handset for a few days I have found that performance of the set is far below than it was promised at the time of sale whereas the second model with lesser price has more features, longer battery backup and better performance. Please advise what should I do now. Also, I would like to convey this message to all the prospective buyers to verify the claims from the manufacturer/seller as they are not at all true to the claims they make at the time of sale. Below are the links to compare features of the above two handsets -
http://www.samsungcdma.in/samsung-mpower-309.aspx

http://www.samsungcdma.in/samsung-mpower-muzik.aspx

Regards
Shivendra Singh

they are also making me pay extra taxes and duty for the phone
samsung E-store is a fraud and some action needs to be taken against their online shopping

Samsung — Frequent failure of new refrigerator

Dear sirs,
My name is M.K Ramu purchased new Samsung make refrigerator (Model No.RT27CDWB1/XTL/2010, S.NO.06114ZA700176N) in the month of October'2010( It is still in warranty period). Since, Nov'2010 it is giving trouble. The refrigerator is power supply is get one but it is not get cooled. Complaint have been registered and the company per sons attended the same resolved the problem temporarily. The same problem repeated in the month of March’2010 and we have registered complaint again, the company person came but not resolved the problem. He told I will come back but till to date no body came.

We are getting irritated with the product as well as with service also.

It is requested to arrange to attend the problem immediately and resolve the problem permanently.

With regards.

M.K. RAMU
CELL NO.[protected]

if you want to purchase samsung parts from China, so please check website http://www.baringsale.com, it is a very good web store,

Samsung — language problem

we have purchased a handset samsung chatt-3222 the complant is the phone was not support marathi or hindhi language.

samsung 440 hums refrigerator — cooling complaints

i PURCHASED ONE 440 hums REFRIGERATOR samsung MAKE ON 23/2/2007 VIDE BILL NO.1555 FOR rS..29500/- FROM SAMSUNG DEALER MITTAL ELECTRONICS AT AKOLA 444001, tHE FRIDGE IS DEFECTIVE, we have complained 8 times, sometimes the repair person came and attended. The lower half does not COOL and the stuff getting spoilt repeatedly. Milk,curd,other eatables kept are spoilt totally.
Now the dealer is not responding. nor replying and they disconnect the phone when we try to complaint.

I NEED A REPLACEMENT OF THE DEFECTIVE PIECE OR REFUND OF TOTAL MONEY PAID.

The dealer is ARROGANT,INSULTING BEHAVIOUR, NOT ATTENTIVE AND NOT RESPONDING TO COMPLAINTS.
THE COMPANY SAMSUNG HAS no CONTROL OVER THE DEALER.
i want the names addresses and email id of the senior officers of samsung to write to them.

i will never buy a samsung product again...

I ahve a samsung 440 ltr fridge purchased in 2000. On 5 th of june 2009 I had compained to the samsung customer care about the non working of the unit. the engineer had come 2 days later to check the issue. After checking he said that the main board has stopped working so it has to be replaced and it will take 1-2 days for the spare to e available. i waited till the next day and the engineer did not respond. On contacting him he said the spare hasnt come yet so he was expecting it to come by next day, so he asked me to wait . next day was also the same when i contacted him he said it ll take 15-20 days for the spare to ome. On this note the issued seemed to prolonging so I mailed the regional Service head Mr. Ravikumar, and to my surprise this person did not even have the courtesy to reply back leave alone speeding up the process. then on 11 the engineer came to collect the main board saying that he will try to repair the board and speed up the process. after 2 days he returned with some other used board saying it was my board and fit into the unit, even then it did not work, then he said that the sensor is not working so he has to get it which will take another 2 days. after 2 days he came back with the sensor and even then the unit did not start so then he said that the secondary sensor is not working for whcih it will take another few days as his service center does not have the stock. and now on 20th evening when i spoke to his leader(Mr. Mani) he said the spare has arrived and he will make sure it is fitted on 21(sunday being a wokring day as told by him) On sunday whn i treid to contact him, he started avoiding the call and some lady picked and said that the spare will take another 5 days to come.
and for 2 weeks now we have been without a fridge in the house. we even asked for some temporary arrnagemnt of spare unit for which they refused straight aways. I want to take action agaisnt them as being such a huge global company cant they arrange for spares at all in so many days. and they dnt evewn have the courtesy to talk to customers. they treat them as if customers are fools who are just gonna sit and watch the show they put up. I kindly request you to help me on this issue

my name is praveen kumar maurya my mobile no-[protected] home telphone no-[protected]







i purchase samsung colour tv

Very-Very bad service

my tv not a good and i coplaint a samsung service centre my refrense no-[protected]

four days coplaint and many time call a service centre but not a good response i am very

hopeless and i think your company not good service



last i says very- very bad company

bad company

bad company

bad company

bad company





this is true.

samsung services is third class services not ripeyring to samsung handset model number s8003 pbolum not sold for sarvices center for chandrapur from gopal services chandrapur

there is customer support service like bull .
u go there and submit for eg.hard disk they tell u that will take 2 weeks after to weeks u call there land line number they are not recived ur call not only ur any one who submit anything to that service center .
u have to go there place and ask him what happen about ur case

i got my hard disk after 2 month 19-.3-2010 to[protected] what a service

To
The Serivce manager,
Samsung Electronics Ltd.,

Sub: Mobile Service Model No: S3500 Req-Regarding.

Sir,
As per subject cited above, I have purchased S3500 Samsung Mobile from LAXMI VENKATESH GROUP,Warangal, on 07.07.2009 , Vide Bill No:265.
IMEI No:[protected],S.N:RW55462269W, Battary No:TH2QB19FS4/4-9 and AB403450B and Charger No: RCIR417AS/5-4. I am facing many problems with this mobile.

1. Display Automatically off and on 2. Automatically Speaker On 3. Signal
4..Mobile automatically shutdown.

Since last week days, your service center was closed at Nirmala Mall, Warangal. Lastly I have given my mobile to your outlet Laxmi Venkatesh Group
for service. Hence I request you to kindly service my mobile.

thanking you,

your faithfully,

V.Vijay Kumar
[protected]

I bought Samsung - Model: GT - S5233S, after few months Touchpad was corrupted and after many followup with Samsung Service center, it was repaired but from the sametime Network not working till date. Spoke to Samsung office, followed up but all in vain.

Please advise further process.

Regards

Jameel

Hi,

I had bought a samsung wave phone about a few weeks back.. probably 3 weeks or so..
The first thing i noticed was that the battery had a problem. it kept running down real quick.. like in half a day or so.
i took it to the service centre and they told me it would be like that for about 2 weeks and then it woul work fine. but it did not. so i took it to the service centre again and i don know how but they said warranty for the battery was over ( apparently its only 4 days warranty for the battery) and he could not change the battery. so he told me to oredr a new mother board.
he said it would take about 15 days.. its almost been a month and everytime i go they say nxt weekend it ll arrive.
I even tried complaining to the higher authorities but i guess these workers suck their cock real good so they didn bother.
this is the level of service you get in a country like this.. i really hope i could pull them to court n sue them. im contactin my lawyer at present. in chennai...

service center of samsung in my city is very very bad. plz help me and take some decision.

MY samsung mobile is fault so i bring it to samsung service centre. but the technition is not at service centre. (thiruvallur samsung service cenre)

sir ,,,

m rahul from moradabad,,,,sir i lik ur channel ,,,, every program every ,,, jaise overdrive n pehredaar n tax guru,,,, all amazing ,,,,sir ab meri pblm, maine apna home theatre feb 2011 main dia tha jab se yeh kabhi kehte hain hum parts laga rhe hain fir kehte hain, parts available ni hai aap ko refund dilwa denge ,,,,,, or ab humne sab fomrmalty jab poori kar di hain toh aaj kal aaj kal karte karte diwali se new year bhi nikal gya , inhone bahut waade kea aur phn p har baar date de di,,,,, main bahut pareshan hun sir, ,,,,ab yeh bolte hain ki company ne aapke refund note cancel kar dia ,,, part available hai aapka lagwa k de denge , but ,,,, usko bhi kehte hue inko 2 month ho gye hain.,,,,,,, ,,,, aur 1 baat jo inke delhi branch k officer hain,,,, unko bhi bataya maine but woh bhi aise hi karte rhe full year,,,,, ,,,, ,,,,,,,,, help me,,,,, plz,,,, thanx,,,,,


mail id ,,, [protected]@gmail.com
contact [protected]

I have a Samsung Refrigerator RT31. I logged a service complaint [protected] on 11 Aug 2012 for the service center to address the problem of loud noises and frost in the freezer. Till 17 August, no one visited my residence for service despite multiple follow up from my end.
On 14 August, 2012, I called the service center, and spoke to floor manager Sathish and Service Center team lead Mr Amin who assured me that service would be provided without fail on Aug 16, 6pm. Again no one showed up.
On calling the service center again today, 17 August, the service center managed alleged that an engineer visited my residence on 16 August which is a complete lie. On questioning, he said that he had incorrect information. They freely tell lies and malign their own customers to hide their own inefficiency.
Total violation of service level commitment where they promise door service within 24-48 hours of logging the complaint.

The compressor on my refridgerator broke on Thursday 20th in the evening. My Landlord reported the product faulty Serial Number R3584PAC30084. Fault Number [protected]. I received a call on Friday morning to say an technicial would be with me within 6 hours, that was at 11.57. I waited until 18.00 and called and was told all the service people had gone home but was promised that the maintenance manager would have my issue addressed as priority on Saturday morning 22nd Sept.

Its now Saturday at 12.00 and I have received on phone call and nobody has been to look at the fridge.

I've been really sick and have a fever of 39 C and have had to throw away all of my food. I have a high fever and have not been able to get a cold drink to help cool the fever. I can't get fresh food because I had to throw it all away.

I'M QUITE FRANKLY DISGUSTED THAT YOU CAN EVEN REMOTELY CONSIDER DESCRIBING THIS AS SERVICE !!!!!!!!!!!!!!!

I've also posted this complaint on several websites againt the product name in the hope that people don't bother to rely on Samsung Service

I have purchased refrigerator and facing technical problem of cooling in refrigerator (lower)section. Freezer(upper) section cooling was fine.
I am complaining since 25 days but not getting any firm solution from any of samsung service rep. Service rep has changed timer and bio sensor on 16th May 2013. Still problem not solved and we complained again and again.

Next on 30th May 2013 another service rep visited and asked to send the refrigerator at their service station for gas refiling and we agreed to send and we received serviced refrigerator back on 6th Jun 2013.

That also did not solved the problem. It was having same problem at the time of reporting on 15th May 2013, but on 7th June cooling on freezer(upper) section was also stopped.

We have kept on calling their call center and local service center from 7th jun but no service rep has visited and got any satisfactory answer from them for not attending the problem.

we have wasted around Rs.2200 and got nothing except headache, mantle harassment, inconvenience and all the trouble in hot summer due to samsung's worst service department in Ahmedabad.

Now i am very much upset with samsung service department & i have decided that i will never ever purchase any Samsung product again because if samsung is not able to provide proper service than it is useless to purchase their product.

since last three days i am registering complaint two times a day but getting very careless reply saying we transferred your complain to local service center, service center says contact service station. Since I called for samsung repair so it is my mistake now I have to go door to door in samsung offices, instead I have to use some other local repair service.

I felt like call center/service center is playing some kind of game with us or making fun of samsung customers.

I was purchased 32" LED TV, Model - 32F4100 series from More mega mall - Vadodara 6 month ago but delivery of product was taken on 1 week before due to some possession issues. Samsung service refused to give first free installation service and demo. It is very bad experience with samsung brand. It is very difficult to trust on samsung. I have 6 month warranty lapsed without use, which it is acceptable but first free installation why should not provide us ?

Improve to give best service to customer

Samsung — poor proformance of service centre

I have purchased samsung refiregitor at rourkela at may 2006, I make complain nearly 25 days ago.I not got any responce from rourkela service station on till date.

To
The Regional Manager
Samsung

Dear Sir/Madam,

I purchased a Samsung Split A/C (1.5 ton) from Future Bazaar at Shipa Mall Indrapuram Ghaziabad dated 30/04/2008. On 12th April 2009 when I switched on the A/C there was no cooling. I called the customer care (Mr. Sidhartha) on 15/04/2009 (Complaint Number:[protected]) and the service people came same day, checked my A/C and told me that the A/C will be replaced because there is gas problem. After that I talked to the customer care executives (Lalit, Yogesh, Tigi 2times, Shweta, Parthiba, Anil, Gauirav) and their supervisors (Srijit and Satish) also for the same.The supervisor made me talk to the workshop incharge (Mr. Shailash).They all promised to resolve my problem with in a day but till know there is no response form them.
Same Problem faced in the month of october 2008.

We are going under a lot of harassment due to this ignorance.

Regards
Ashish Saxena

To
The Regional Manager
Samsung

Dear Sir/Madam,

I purchased a Samsung Split A/C (1.5 ton) from Future Bazaar at Shipa Mall Indrapuram Ghaziabad dated 30/04/2008. On 12th April 2009 when I switched on the A/C there was no cooling. I called the customer care (Mr. Sidhartha) on 15/04/2009 (Complaint Number:[protected]) and the service people came same day, checked my A/C and told me that the A/C will be replaced because there is gas problem. After that I talked to the customer care executives (Lalit, Yogesh, Tigi 2times, Shweta, Parthiba, Anil, Gauirav) and their supervisors (Srijit and Satish) also for the same.The supervisor made me talk to the workshop incharge (Mr. Shailash).They all promised to resolve my problem with in a day but till know there is no response form them.
Same Problem faced in the month of october 2008.

We are going under a lot of harassment due to this ignorance.

Regards
Ashish Saxena

I had purchased this mobile on 15/04/2009 but it was creating problem from first day. I showed it to Samsung India Electronics Pvt. Ltd. on 01/07/2009 about N/W problem & poor battery backup but still they are not giving me any response, gave me 10 days time to solve this problem. i went there two times, lost my 17 days till now.

Please give me correct date & time when it is solved

Dear Customer,

Thank you for becoming a patron of Samsung product and writing to us

We sincerely regret the inconvenience caused to you. With reference to your query, kindly provide us your address details along with contact numbers so that we may forward your complaint to our department concerned.

Thanking and assuring you for best services always.

customer Satisfaction
Singh.[protected]@partner.samsung.com

SIR MY LA 32 450 LCD TV PANEL IS DAMAGED, I WANT TO CHANGE IT THE SERVICE ENGINEER TOLD THAT THE NEW PANEL IS ALMOST 16'500 RS I THINK ITS ALMOST THE PRICE OF NEW ONE.THERE IS ANY SOLUTION TO REPLACE THE PANEL IN LOW COST .HOPING UR FAVORABLE REPLY

Dear Customer,

Thank you for becoming a patron of Samsung product and writing to us

We sincerely regret the inconvenience caused to you. With reference to your query, kindly provide us your address details along with contact numbers so that we may forward your complaint to our department concerned.

Thanking and assuring you for best services always.

customer Satisfaction
Singh.[protected]@partner.samsung.com