Samsung India Complaints & Reviews

I purchage a laptop on dated 0/06/2012 form INDIAN COMPUTER, Near SDM Court, Dalhousie Road, Pathankot -145001 (PB). My laptop not start when i start the laptop then show on screen the SYSTEM FILES NOT FOUND in call to Custmer Care No.[protected] on dated 12/07/2012 he give me complain no. [protected] but no action regarding solive my problem.

Dear sir,
My name is Sanoop ,my mobile phone has complaint with in 7 days at the date of purchase and i want to replace the phone. I have bought a new mobile phone of samsung galaxy s2 i9100 model in the date of 03/07/2012. After five days the phone has some software complaints and i contact samsung customer care and they advice me to go to the service center and show your phone. On 09/07/2012 they re-install the software in my phone.After one day same complaint occur i contact to service center on date 11/07/2012 the again re-install the software.Again the software complaint occur i contact the service center on date 13/07/2012 they do the same process of software re-installing then re install IMEI number. Today i go to the service center to buy my phone at the time i check my phone from there but the problem is not solved. I ask to replace my phone, the manager said that he will send a complaint through mail to the company and the response will get after 5 days.MY phone is in service center. Please confirm what is your further action to my complaint...

COMPANY:SAMSUNG
SERVICE CENTER MANAGER NAME: MOHAMAD SHANID
HIS PHONE NUMBER: [protected]
MY PHONE NUMBER: [protected]

I purchased a samsung galaxy i9003 mobile on 29th May'11. However its screen started fading later on and i got it replaced within warranty period on 15th Feb'12. Now again in the month of Jun'12 just 10days after the warranty period got expired, it has again developed the same problem. My query is that how can the new replaced screen develop problem within just 3 months. I doubt whether samsung has replaced me with a new screen in feb'12. Since it is out of warranty now, samsung is denying to repair the same, free of cost. I had sent many mails to samsung customer care, but with no satisfactory response. Pls help and advice what to do further ?

I have purchased Samsung washing machine on 28th Oct’2010 -- i have been facing dryer problem in this machine since than

Already registered complain with Samsung thrice vide complain number [protected] , every time their service engineer comes and repair and commit that next time it will not happen , last time engineer made visit on 25th Jan'12

Again this problem repeated today , request you to kindly takeup with Samsung and resolve my problem


Name of complainant : Pradeep kumar sharma

Product : semi automatic washing machine, product :WT9505EG, serial number : W1125ZVZ90C255M


Regards,

Pradeep sharma

mobile : [protected]

i have samsung star mobile , i have got a problem like when i touch the screen for menu its not opening and not even its not sensing the touch any where on the screen , please give me the suitable solution.

I browse withged.

i shall be obli Samsung apps on 12.07.2012 and I receive message that Arjun has been downloaded and Rs 99 deducted. I tried to know what programme is this and I recive mesage that rowdy Rathore has been downloaded and Rs 99 again deducted.

How I could use Arjun,Rowdy Ratrhore please guide.

Rs 99 is deducted per day, per month or per quarter it is not clear.

I have not used Arjun or Rowdy Rathore, so please refund Rs 198 and cancel content, Raj Kamal Seth [protected]

Hi,

I have a Samsung Monte S5620 Handset. I have configured My Official Mail via Active Sync Service in this handset. When am trying to configure at first moment my selected memory contacts getting deleted. So i need to back up my contacts every time whenever am configuring it initially. Also this Settings for Sync regularly corrupted and i had to set up once in a month or twice. Can anyone having a solution for this at the earliest. It is really a burden for me.

Thanks & Regards,

Jithesh Xavier

Dear Sansung team,

recently i purchased new Samsung galaxy note. while travelling with new mobile, i lost my whole bag excluding the handset whcih i was carrying in my hand.

the bag was consists of flap cover whcih samsung provides with every new galaxy note mobile and other accessories including hands free, charger etc.

although i have purchased new charger to run the show, i coudl not get genuine hands free wires and flap cover.

without these accessories , i coudl not enjoy the beenfits of such a costly handset.

grateful if you can provide the same accessories to me.

the details of the me are as under :

Sachin Kulkarni
Mob. no. [protected].


Glaaxy note handset is black color.

pl. confirm and revert back.

Hi,
I am DG Mahajan from Andheri West. I had purchased LED TV from Mustafa in Singapore in Nov 2011 and within 7 months the display panel shows a band on top which disappears after 15-20 mins but picture is hazy / unclear.

Samsung engineer visited and have insisted that support under warranty can be provided and have to replace the panel at substantial cost (Rs. 20000) which shall carry only 1 month warranty.

Samsung does not take responsibility / liability for poor product design.

I have purchased Samsung AC 1.5Ton in month of March 2012 from reliance digital store at Malakpet ,Hyderabad.

After installation it was noticed that every 15days refrigerant gas was leaking and there was no cooling effect.

After constant follow-up and pursuance RESQ team responded almost after 9/10days time. Response time by reliance digital is very poor.

Till date AC has been charged with refrigerant gas for 4 times(within 03months after purchase).

I had bitter experience in summer eventhough I had purchased AC.

Now again there is no cooling effect.

I request reliance digital RESQ to re-install AC with proper methodology.
( AC outdoor unit bracket with proper shock mounts & apply fine thread sealant, proper torque with torque wrench, during fitment.Again recharge refrigerant with proper gas pressure with calibrated gauge .

An early action is requested.
Rajesh Bhosle (M)[protected]

I Bought samsung laptop form Flipkart and i am not able to install windows.
Samsung service people are ready to help in this case. I tried calling the service center but they are putting the call on hold.
this is how samsung treats with the customers. Now I am not gettign what to do . Spend 30 k and a not able to use the laptop.

Sahil
[protected]

Dear Sir,

This is zeenath m.a from thrissur kerala i had bought samsung led tv 32 inch from Lulu center Qatar and transported to Kerala. After two weeks from installing it was seen problem with screen from then still now the complaint is not rectified . Two times service man has visited and identified that the problem is with panel and it has to be changed. But still now the panel has not been changed . And these service center has no response to us.Each time when i call i had to explain about my complaint no and details, but there would be no response from their side. Now it is nearly five months after i purchased tv. Ater mailing this complaint i would just wait for two days for the response, then i would go for consumer court with my problem.

thanku

Dear Sir
This is to inform you that I had purchased one Samsung led tv model number UA32ES6200. It is very bad expresses for me from your Customer care & your dealer.
I haven’t got the 3d Glasses with my tv and at a time of purchase your dealer have commit me for 2 glass and if you see the online details there also 2 glasses was mentioned. Same I had complained to your Customer care they have forwarded the request to technical team same they had forwarded it to service team yesterday your service team has told me that they are not able to give the glasses and I have to follow up with my dealer a part of that parallel I am making follow up with dealer and yesterday I have got only one glass after so many call.
In last I will say that this is my big mistake in my life to purchase that I had buy the Samsung tv.
In last I will say that I will not purchased any Samsung product in my life.
Regards
Hitesh Garg

It is just one year and i face issue of suddenly touch screen of my phone stop functional. There was no issue in one minute before. Only unlock is possible after that no other function working. Also my USB stop working with reason Device is doing malfunction. I am not able to access all my data store in phone.
I had use many good phone of HTC, Nokia but this is first time i face issue in phone within one year.
Now Samsung care is asking for 5000 Rs to repair the same. What to to do?
Other phone i am using is Galaxy S2 which is also cause problem in speaker twice in 3 moths of purchase. I am really not satisfy with the phone due to issue.

I MV MURALI KRISHNA, PURCHASED A SAMSUNG MOBILE SET NO GT-S6802 ON 9-7-2012 IN BANGALORE. AFTER PURCHASE PHONE SWITHES OFF AUTOMATICALLY. THEN I CONTACTED SRIVAARU SOLUTIONS IN MALLESWARAM SERVICE CENTRE, THEY CHECKED THREE TIMES AND TOLD ME THERE IS NO PROBLEM IN THE HAND SET, AND ABUSED ME IN FRONT OF ALL CUSTOMERS. SO, I DECIDED TO FILE A COMPLAINT IN CONSUMER COURT TO GET A GOOD HAND SET OR FOR A COMPENSATION AGAINST SAMSUNG INDIA LTD.,

I bought a Samsung Galaxy S Advanced Mobile (I9070) on 24th June 2012 at RTL Mobile Pvt Ltd, Spencer Plaza, Mount Road, Chennai. I have paid 23,300 rupees through my Credit card.

On the next day itself I have identified that the network signal is dropping every 2 or 3 minutes randomly and automatically coming up. I observed that it was showing message as "No Service". I was not able to receive incoming phone calls and unable to make outgoing calls. When I am on calls, the calls are getting disconnected as the network signal is dropping.

As I was busy with my office work, I have taken my mobile to Samsung Service Center in Triplicane in Chennai on 30th June 2012 (Satruday). They said that the issue is with firmware and it will take 20 minutes to update. They asked me to wait for 20 minutes. I was waiting for 45 minutes, after that they said it will take another 1 hour and they asked me collect the mobile after 1 hour. I went to the serive center after 3.5 hours, but again they said it will take another 30 minutes and made me to wait for another 1 hour. After 1 hour they have given me mobile. I have identified in 30 minutes that the issue is not fixed. Immediately I went back to service center on the same day at 7.30 PM and shown them that the signal is dropping. They said they will change the antenna/receiver and asked me collect the mobile on 3rd July 2012 (Tuesday).

I went to Service Center and collected my mobile on 3rd July evening. They said that they have changed the antenna/receiver. But I have identified that the signal is still dropping. As suggested by Service Center staff, I have taken a new SIM Card, but that did not make any difference. I have tried with 3 different SIM Cards, with all 3 SIM Cards the signal is dropping. When I insert the SIM Cards in a different mobile, they are working perfectly.

I have taken the mobile back to the service center on 5th July 2012 (Thursday) and explained them about the issue again. They said they will be changing the board in mobile and asked me to collect it on next day which is 6th July 2012 (Friday).

When I went to Service Center on 6th July 2012 (Friday), they said they didnot receive the spare motherboard and asked me to collect it on next day which is 7th July 2012 (Saturday) at morning 10 AM. They promised me a callback at 10AM which I didnot receive and there was no answer when I call the service center number. I went to the Service Center at 1PM, they gave the same reason that they didnot receive the board and told me that they will be calling at 6PM in the evening. I got a call from them at 6 PM (First time got call from them) and asked me collect the mobile at 7PM. When I went to the service center at 7PM they said they didnot recieve the board and told that they will be calling me on 9th July 2012 evening at 6PM so that I can collect the mobile, But I didnot receive any call from them. I have called them on 10th July 2012 at 2PM, they said the engineer is in lunch break and they will call me in 30 minutes. There was no call from them. I have called them after 1 hour and again they gave me the same reason that they didnot receive spare board. They said today evening they may receive the board (This is the same promise from day one). Again they asked me to collect the mobile at 7:30PM on 10th July 2012 (Monday).

This is the worst customer service I have ever seen in my life. There is no proper information at any time. They don't know how to fix the issue. They don't know what is the solution for the issue. For any issue, they are saying firmware problem and restoring the firmware and giving it back without even checking it. They don't know when they will receive the spare parts. They don't know how to update the customer with right information. They don't know how to make proper followups and give right information to customer. As a result I am wasting my time everyday by visiting them and by making phone calls again and again.

I lost my patience and I cannot waste my time everyday to go there and get the same reason again and again. Kindly help me in getting my money refund, I don't need that mobile. When I went to samsung website to post a complaint in Submit Feedback, that page is not opening and showing an error message. I don't have any clue, how to get my mobile back or how to get my money refund. Kindly help me please. There is no reponse from the service center. Everytime the same answer, they didnot receive the spare and they will ask me to come on the next day.


My Name : Vidya Sagar
My Contact Number - [protected]

Shop Address where I bought the mobile : RTL Mobile Pvt Ltd, 19 A, First Phase, 2nd Floor, Spencer Plaza, Mount Road, Chennai 600012

Service Center Address : Triplicane, Contact Number :[protected]

Highlight in the entire story : I have given them a different mobile 9Samsung Galaxy S I9003 which was completely dead. They fixed in 4 days and returned it, because I

paid them 5434 /- for changing the board in the same week. But they are least bothered as the new mobile is in warranty and they don't get paid.

This is a wonderful lesson for me and I will never buy any of the samsung products. I will make sure none of my family members, friends and relatives buy samsung prodcuts.

Hello,

I'm facing problems with my Galaxy S Advance.

I bought my phone about 2 weeks back from Croma, Juhu and from the very next day, I'm facing the issue of phone losing network connectivity.

Phone loses network occasionally ( it happens atleast 2-3 times a day) and I'm unable to make/receive calls or send SMS. The network gets restored after 5-10 mins.

I was using a galaxy ace before this and i upgraded to galaxy s advance, thinking it to be a better device.

Also, I'm on Vodafone network and my Sim card was working fine with my Galaxy Ace & also it worked fine with a Galaxy Note so their is no issue of Sim or Vodafone.

The quality control of Samsung has gone really downhill with a 23000/- phone causing problem with the very basic thing it should do, retain network!!

From last year I'm making complaint with Samsung Service centre. The engineers of the service center came to my residence checked & replaced the PCB but the problem could not be sorted out. So I've contacted to hire-ups but is of no use.




Model - Samsung Side by side

No. RS20NR

Vikas Kokane

M. No.[protected]

Hi,

My Samsung 21" Colour TV is not working fine, its picture and volume is having some problem and when I complaint the customer care team of samsung they send the engineer at my place and engineer repaired the TV take 1000 Rs from me and when he instal the TV it was not working fine, I asked him to take it back and repair again he said , I will come again tomorrow because right now I do not have the care to take the TV. and its being 2 months no engineer visited my place, I am complaing every day at the samsung customer care and they are making me fool everyday.

Kindly let me know if something can be done, or refund the money which I have pay for the services which has not been provided to me, so that I can repair my TV outside.

Please contact me on

Naveen Pawar or Ruchika Chanana Pawar / [protected]

My samsung mobile handset model is touch screen S5233 & S/N RW9B254406N. Now the set is discomfort with touch mode and i went for repair at authorised samsung service centre thanjavur. there i was advised for new touch panel which will cost around rs.1220/-, and have to wait for 3 more days and asked me to pay rs. 1000/- in advance. but i paid rs.500/-., receipt of this amount they gave me rough written paper without any seal or signature. is it correct procedure?

b.saravanabaskar
thanjavur