Samsung India Complaints & Reviews

Remainder -
Samsung Company Officers Supported to Service center . for whom customer should Complaint.
I am given complaint on 24/02/12, but not taken any action, Samsung is the biggest Company in world wide, but customers complaint why are you not solving ?

i gave my Samsung TV in Ur Hi tech communications service center in Hanmakonda Warangal dist. they said that the parts have been replaced he didn't replaced any part ,and the same problem repeated on12/05/2012 service engineer saw the TV and his conform previous fault, and he said they didn't change any parts .
but they was taken amount 1700/- they gave fake bill, actually service charge 250/- only . this service center manager Mr. Sampath Reddy cheating me. Please take action and Return remaining amount. 1450/- otherwise i will go to consumer court. give me replay immediately..... don''t delay...attached fake bill copy.

Thank & Regards
G.Krishna
Reddy colony
Hanmakonda
[protected].

I recently purchased Samsung Galaxy Note from a vendor from Vile Parle Juhu, for which I was provided invoice dated 5th May 2012.

To redeem offer I went to site samsungpromo.in and entered my IMEI number of my handset but to my horror I found that offer has been already claimed for this IMEI number, I am trying to get in touch with Promo team but with no response I dont know where to complain about this now.

Hi.

I have a Samsung Smart Phone Galaxy S II GT-i9100. *355310/04/587204/5*

My cell phone is still under warranty and it's good till 12-Jul-2012.

Since I have bought this cell phone I have been facing heating Issue the moment I plug it in for charger it heats up so bad that i might blast. There is no hardware damage on my cell phone.

Yesterday I went to Samsung Services center...

inbox is very small in samsung schw 139, have to receive messages in breakups, & gsm mode sound is very low.

Sir / Madam,

I (Rambabu Nelluri ) bought One Samsung single door refrigerator on[protected] at Kodad Village, Nalgonda Dist Andhra pradesh. In this regard the refrigerator was not worked due to some problem from 11-05-12 the refrigerator is guaranty period. I informed at shop and gave my full details with address and they also forward my details to Samsung company as on[protected] and i got phone call same day from[protected] this number at 7:55pm and conformed my details. And again phone call received as on[protected] from [protected] this number at 10:10am he was also conformed my address details again. But still now no one coming. This is the summer season all the vegetables, Fruits and milk also damaged every day and very horrible to us. Please take action against this problem as early as possible.

Regards
Rambabu Nelluri
Mob: [protected]
E-mail id: ram.[protected]@gmail.com

Dear Sir, I have purchase my Samsung Window Ac in Year 2009. In April 2012, my stop cooling, so i have put the request to Samsung Customer care - After that Engineer from Service center have visited on 08 April 2012 & sent the Ac To repair, where they have charged Rs. 1800 for gas including visit Charges & Rs. 2800 for condenser, which they informed from the workshop. The same amount i have paid to them for repair & they have offered 03 months warranty from the date of repair.

Once my Ac back to my home on 11 April 2012 & after few few days we got that Ac is not cooling properly. Again i have complaint to Samsung Customer care & engineer visit to us on 12 May 2012 & informed us the Ac again will again go to Workshop on 14 May 2012 for repair under warranty due to gas problem.

On 14 May 2012 - nobody turn-up & again i called to Samsung Customer care, then they informed to us - Engineer has given the OK report of our Ac. So they are misguiding the customer & giving proper solution.

We are requested to this matter seriously & provide the proper solution as well as compensation.

Thanks & regards

Rakesh Agrawal
Flat no. 97, Sector - 11, Pocket - 2, Dwarka, New Delhi - 110075

Dear sir/mam,
I purchased a samsung galaxy r on 15 January 2012. Since then the phone is giving many problems. Its software has crashed twice. I have to give it to service centre and i get it after 3 days. Its very difficult to manage without a phone. The phone even hangs up many a times. Yesterday, it got switched off by itself and didn't turn on for about 2 hours and after it turned on, i found out that all the apps that i had installed, aren't working.

I am open the window bolleywoodmp4.com but it site is not open&no download songs show the url blocked. So my problem resolve immediately please.

------- Original Message -------
Sender : [protected]@DellTeam.com<[protected]@DellTeam.com>
Date : May 01, 2012 03:22 (GMT+05:30)
Title : Issues with Samsung Tablet

Hi Rajiv / Myeong,

This is regarding a complaint lodged earlier with Samsung India (see attached).

I had submitted my handset at your Service Centre at Mira Road (Mumbai) and was asked to collect it after two days. Before submitting the handset it had various problems like battery heats up very fast ( which I’m sure will blast one day), bluetooth does not works, system hangs quite frequently. I HAVE COLLECTED MY HANDSET TODAY AND NONE OF THEM HAS BEEN CORRECTED. To add to the pain, your engineers have damaged the screen-guard on the left hand-side panel which means I need to buy a new screen-guard.

That was just a gist out of the inventory of problems that I’m facing with this handset. I would really wish if Samsung can replace my handset OR if that does not sounds feasible I would really wish if you can take back your handset and return my money. I get calls everyday from your call centre asking me about the status of the issue and then very easily concluding that “If you have a problem please visit our service centre”.

I really have a questions for you both. Do you think that it’s easy for someone to visit your service centre which is 20 miles away from your place and you have to make time from your regular TIGHT schedule. At least it’s not possible for me.

Believe me, people have fought with me at Samsung service centre, have given fake commitments and have shown one of the worst side of customer service. Please understand, this tablet (galaxy p620) was priced at 27k when I bought it and it is really a BIG price for me and I just cant throw this away.

I would really appreciate if you can intervene in my case and please do not ask me to visit your service centre again. Even if you do, then at least make that my last visit.

Waiting for your help in this regards.


Ved Prakash Singh
Global B2B Support Lead
Dell | Global B2B PremierConnect
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Dear Sir,
This is in reference to your product purchased from M/s Sanjay Sales (andheri east) wide invoice number 7111 dated 07/05/2012 after using the phone after the day i purchased I notice that the battery drains very fast I felt that may be due to new mobile there may be some battery charging problem so i notice the same problem every day so I went to your service center at Hi Life (santacruz west) and handed over the phone to them as wide bill number [protected] dated 10/05/2012 at 15.30 pm and I was been informed that I will be called within a day but till date I have not yet received the call from your end and whenever i call i just get reply you will get a call.

Note:- As per the commitment from dealer of M/s sanjay sales if there is any defect notice in the mobile within 4 days I will replace the handset with the new one.

So I wanted you all to provide me the new pack mobile rather then the faulty mobile which has been sold to me.I don't want any excuses from your end as I am very much disappointed with your service center.

Please take the matter into consideration and provide me the new packed mobile or else refund my money back.

Regards
Ruksana khan
[protected] please do call

Dear Sir/Madam
I purchased a Samsung Mobile handset model - gt b-7722 on[protected] from Vikasnagar. After one month when I used internet on it, it started restarting and hanging then I went to Swift service centre,Dehradun they told me that it is software problem and they updated the software but the problem remains unsolved then I went again for two times for the same problem and was in touch with samsung customer care through emails. Third time they told me that they had replaced its motherboard but when I brought my phone from service centre again after two days it started restart again when I used it as a modem to connect it with my laptop. I am attaching the full details of my phone

1 Address of service centre = SWIFT SERVICE CENTRE ,GANDHI ROAD NEAR CLOCK TOWER ,DEHRADUN STATE -UTTRAKHAND.PIN- 248001, PHONE NO.=[protected],[protected]
PREVIOUS JOB SHEET NOS. =1) [protected] dt[protected]
2) [protected] dt 21-4-12
LATEST JOB SHEET NO= [protected]
IMEI NO =355317/04/233575/1
SERIAL NO.RDGB864829F
DATE OF PURCHASE[protected]
ALT NO-[protected]

please do the needful and suggestion to solve this problem

Sir, I purchased samsung champ deluxe duos on April first week of 2012 .But currently(after 3-4 week) the back button is not working properly.I am unable to switch between network providers.

Anoop V
Anoop Nivas
Kuyiloor ,
Padiyoor PO

Kannur-670703

mobile:[protected]
e-mail:[protected]@gmail.com

sir,
i purchashed microoven 23/02/2012 iam looged first complaint 26/03/2012 but our engineer told us pcb is defect but this part not available me.

i have buy-ed samsung RV509 notebook last month, but web cam is not working from the starting i have complained it to samsung they have changed it but after changing it once it was also not working properly, and also in my laptop there are some marks coming in the body regularly due to manufacturing mistake,the upper LCD body and the lower keypad body doesn't have proper gap so scrates marks are coming i have lefted my laptop to the seRVice center they have changed the body but the result was zero again the marks are coming. i want to fire a manufacturing mistake case against samsung India and want a new laptop as a exchange.

I have purchased Samsung Refrigerator 190 ltr. on 4th September, 2011 from Neha Electronics Pvt. Ltd., Mayur Vihar, Phase-I, Delhi-110091. The refrigerator had stopped cooling from 1st May, 2012 onwards and I have complaint on 4rh May, 2012. In this connection Mr. Ajay a mechanic from Samsung visited on 5th of May, 2011 at around 4.30 p.m., but at that time the refrigerator start cooling on the lower side. He pushed the thermostat button and told that after two hours it will automatically get on than we may assume that the refrigerator is working properly.

On and every assurance the refrigrator regularly creating problem of the same and after the repeated call to Neha Electronics and Mr. Ajay no response has been given till today i.e. 14th May, 2012.

I request you to please look into the matter and instruct the concern person to solve the problem with immediate effect otherwise I have to complaint to the consumer form directly and you will be totally responsible for loss of the products, time and other mental harrasment.

Regards,
K.S.Rawat
on behalf of Mrs. Beena Negi
321, Kotla Village, Mayur Vihar, Phase-I
Delhi - 110 091.
Mob.: [protected]

i bought samsung wave 3 gt s8600 just about 4 weeks ago . after that i downlode application in samsung apps but no one apps downlode in my mobile . like talking tom , other games & other use full apps . what can i do

the behaviour of the customer service centre at guwahati is not at all good and they took 2 hours to change the front cover of 5233A even after i visited there after calling them up and when asked if the job has been done,they informed that the work is still going on whereas i saw by myself that the mobile was still unattended and i was made to wait half an hour or so intentionally as i enquired about the job being over or not..
hence i request the concerned authority to look into the matter and make sure that no any other customer is treated like i was..
dr.a.sharma
[protected]@gmail.com

r,sir
i have purchased LED 32" SAMSUNG ON 10.05.2012 as on today it has not been wall mounted.care center person in Ratnagiri ( maharashtra) says that wall mounting brackets are not available.this reason seems to be FUNNY for such a leading company.pl do the needful at the earlist...Sanjay Adkar 390 Adarsh Nagar post midc Mirjole Maharashtra 415639 cell no [protected] e.mail s.[protected]@rediffmail.com

the Drum of the washing machine is badly hitting the side walls.

I have bought new windows samsung ominia w i 8350 on 5th march 2012 . I have operate this mobile first time . i have some difficults in operate time. 1) In this mobile No flashplayer in this mobile to see the videos and others applications. 2) in mobile No live tv see in this mobile . i am very nervious about this windows mobile . Please help and soul my problem this mobile.

Your faithfully friend
vasudeo Pralhad Munde
At.Po. Limbota Ta. Parli vaijenath dist Beed . MS
Mobile No. [protected], [protected]
Email Id-- [protected]@yahoo.com
[protected]@gmail.com.