Samsung India Complaints & Reviews

Sir,
i bought my phone at 29.01.2012 which is Galaxy ace 5830 after 15 days of purchase the problems of phone had started firstly when i had gone to service centre they told me that a update is required but no update software is available the after some days i again visited for the followin problmes ie battery was going down suddenly it was showin 65% charged and another moment it was showing 15% .Secondly somtimes my wifi and bluetooth was not getting on then after that my charging point was free(loose) but again they told me no update version os available then aftef some days before i had gone again in service centre they told me evrything will be ok as new update has came and by updating all will be ok so i got my phone updated but frm last 7 days i am facing the same problem of wifi and bluetooth not getting on And battery as usual going down so i had again gone to service centre so now they said your will be kept under observation for 7 days and then if the problem persist we will change motherbord sir i cnt go to service centte again and again for new problems daily... Plz now i want my phone to be get replaced plz reply me as soon as possible...
Thanking you
yous faithfully
Rohan khurana
[protected]
[protected]

dear sir
hamare ferige mai 27/4/2011 mai cooling karna band kar diya tha
jiski complainte samsung custumer care toll free no. par complaint kari
thi. phir service center se engineair aaye. jinhone gass ki kami batai hamne unse gass padbai uske baad 3 days kaam karna sahi kiya. phir cooling karni band kardi . phir hamne toll free no par complaint ki phir engineair ne relay mai kami batai hamne realy new padi uske baad cooling nahi ki engineair service centear par frige legaye waha ja kar unhone kamprecer kharab bataya hamara frige out of gararnty tha hamne new comprecer padbaya issare kam mai 4 month time liya 4month baad frige aaya usne cooling sahi ki uske baad 1yaer baad 08/5/2012 cooling karna phir band kardi phir 11/5/2012 mai toll free no par complaint karaiye jiska complaint no. [protected] phir center se engineair aaye unhone relay kharab bataya hamne relay padbaya jiska invoice no. 01214 tcr no.049 date 12/5/2012 jiska service charge mila ke 760/= rupess ki payment di phir complaint ki toll free no . phir unhone frige center par magayi 14/5/2012 se abb unhone comprecer kharab bataya comprecer garranty mai hai. 11 days se frige center par hai ham khete hai ki frige sahi kar di jiye wo rooz kal ki khedete hai. rozana chakkar lagate hum.

I bought a LED monitor on 13-Feb-12 in Kolkata (West Bengal, INDIA), from 11-May-12 “NO DISPLAY”. I tried calling your customer care no.[protected] continuously for 3-4 days then I finally was able to lodge a complain on 15-May-12. I doubt, how many people can wait for so many days to lodge a complain (Complain No.: [protected]).
On 16-May-12 local mechanic visited my place and said “PANEL” needs to be replaced.
Today, it’s 28-May-12 and still no sign of getting my LED fixed.
Today, when I called local service center, they said, still 10-12 days may take, that too “NO GUARANTEE”.
Even after 10-12 days, SAMSUNG guys can’t keep the TAT and don’t know what to do? Better if parts is not available with SAMSUNG, pls replace it.
For making more profit, SAMSUNG is procuring from CHINA but not able keep up with the QUALITY.

I bought this samsung galaxy s ii just 1 month back. I must say that it is awsome ohone. but starting last few days whenever I am trying to charge my phone through charger it says. INFO BATTERY DISCONNECTED, than i need to remove the charger and pluggd in again. After every 10 min again the same problem. It's a new phone and facing this problem.

Please look into this matter.

I have Bought a Samsung Galaxy Note on the 5th of May 2012 and Tried to redeem the offer mentioned on the promo link: http://samsungpromo.in/galaxynote/Default.aspx, which sent me an automatically generated mail stating that the IMEI number of my mobile handset does not match with the ones in the Offer. But if you have purchased within the offer period i was to mail a copy of my invoice.
so i replied to the mail with a copy of the invoice of my purchase.
Since then i have been trying to track the status of my redeem and what i get in highly delayed responses is that they will inform me about the status very soon (which they never do).
Please keep in mind this Reluctant Service when redeeming any Samsung Offers

I have bought a new samsung Galaxy Note from Reliance Digital, Shipra Mall, Indirapuram, Ghaziabad on 09th May,2012 at 8.00 pm. With samsung Note there is a offer that you will receive a headphone by entering your IMEI no. on samsung promo website. When on the next day i entered my IMEI no. i received message that this offer has already been reedemed. and one more message that if you have not reedemed the offer than mail scanned copy of invioce to [protected]@samsungpromo.in. I did the same but still i have not received my headphone.

I called up at Samsung Authorised service centre and registered a complaint before 8-10 days for my Refrigerator 315 Ltr from Faridabad My call was registered with No [protected]. Recd an assurance that an technician shall visit on same day, One visit done by technician on next day. Complaint was not resolved till date
No one turned up after that day even after repititive assurances. I called up again and again on daily basis. In this 47C temp peak summers, since no one reached till date. This reflects a very casual approach towards handling the grievances of the customers and It has been very painful and uncomfortable spend the days without such essential appliances. My mother & father both are patients. But with this hot summers our food materials are also waste due to refrigerator are not in working condition.
Kindly help in resolving the problem at the earliest.

Rakesh Guliani
H.No 632, First Floor, Sec-22
Fariabada
Mobile No.[protected]

Respected Sir/Madam,

We purchased a Samsung Refrigerator ( RT 28 ) from M/s MOOL CHAND VINOD CHAND GUPTA, Hapur on 17/03/12. We bought the Samsung Refrigerator thinking that it will give us the quality product, but we are totally disappointed with its performance.
My compressor for refrigerator stopped working last 3 weeks. I logged in a complaint on dealer and service center. Firstly they come after calling and they are unable to repair it properly and change the relay of the refrigerator. After 1 week it was become again create a cooling problem. We have to call them again and beg for service but there is no response from Samsung service center. Every time they say me we come after 1 hour but they give me no response about it. When I have called to dealer M/s MOOL CHAND VINOD CHAND GUPTA, they have advice that, our work is to sale the products and to get the money only and after sale of product they are not responsible for any of the sales service. Pls. take up the matter with the company to resolve my problem. Thanking in advance.

Your Faithfully
Nirmal Goel W/o Rajive Goel
Hapur (U.P.)
Pin code. 245101
Mob. [protected]

Hi Sir,

My name is Abdul Malick Zain Ahmad

It is seriously not fair what samsung is doing withe me.
My complaint is theat - I bought a Samsung Galaxy Note on thee 24the of theis monthe.
First two days, thee phone was working well. But yesterday a problem occurred and still is thee same.
The problem is theat when i make a call, thee person on thee otheer side cannot hear a theing i say. They cant hear my voice at all. Otheer theat theis thee phone works great.
Then when i went to thee Showroom where i bought thee phone from, theey told declared theat thee problem was withe thee phone and not thee sim card or thee network.
I asked theem to replace my phone as it was bought only 4 days back at theat very showroom. They told me theat theey cannot replace it and theat i have to take thee phone to a service center.
The worst theing is theat Samsung is not ready to replace a factory defected phone which was bought only 4 days back and I have to take thee phone to service center theat is in a totally different area already.
Please Sir a request you to give me a proper reply as to what i should do.
The reason that I dont want samsung to repair my phone is that it is just a four days old phone and the value for the phone will drop incase i decide to sale my phone.

Thank You,
Abdul Malick Zain Ahmad

Hi
Hi Sir/mam,
Please be informed that is had brought a Samsung mobile in november'11. Already 4 times i have serviced my handset with auto on off issue in Jan/Mar/Apr but still the same issue is persisting.

So if possible please help me in getting a positive response from Samsung company.


Name. Gopal Banik
Model Samsung E2232
Purchas date: 11-Nov'11
Warranty period: Yes


Alt no [protected]

Thanks & Regards,
Gopal Banik

handset still faulty after return from service centre
Model...sansung galaxy note
date of purchase...14.03.2012
vide bill no..2804 of air son communication
emei no...[protected]

purchased a samsung handset ,tat started creating problem just after a week after purchase,,please change my handset as i m reluctent to retain the same handset,,,,,,,,,,

Dear Sir / Madam,

We have purchased Samsung GT-N7000 Galaxy note blue, IMEI No.:- [protected], Already we have sent you the mail regarding free 'Headset", and still we haven't received it. .

Your BP No. is [protected] Password is "mulchand" dated on 10th may 2012 . Please do the needful


Thanking You
Regards
[protected]

I have purchased Samsung Wave gt-S5253 in nov 2011. I was very much happy with the mobile. I enjoyed each and every thing in the mobile. But my happiness doesn't last for few months at-least. I gave my mobile to service center for many times in these months. Now they are telling that the board must be replaced, ear jack got problem, head set had got problem etc etc., I was very much disappointed now. problem persists again and again. with whom the problem is, either service center people or with samsung itself.?

NAME:-MUKESH AMIN

ADDRESS:-E-52,SHRI KUNJ SOCIETY,NEAR PUNJAN TENAMENT,MANJALPUR,VADODARA.

RETAILER :- RISHABH COMMUNICATIONS, GF-2, RUTUKALASH COMPLEX,TULUSHIDHAM CHAR RASTA, MANJALPUR.

BILL NO:- 2682 DATE:-8/12/2012


MO-[protected],[protected]

EMI NO.[protected]

BATTERY NO :- AA1BA16NS/4-BET

Its notifying that sd card removing unexpectedly.continuously it is removing

I HAVE PURCHASED A SAMSUNG LCD TV 32" MODEL NO.LA32D481 FROM SAMSUNG INDIA ELECTRONICS PVT LTD, #38-40-33, RELIANCE FRESH, FIRST FLOOR, 104 AREA, MARRIPALEM, VISAKHAPATNAM - 530018 ON 06TH FEB 2012. AND I HAVE REGISTERED THE COMPLAINT TO SAMSUNG HELP DESK ON 05TH MAY 2012 COMPLAINT NO [protected]. TILL DATE THE COMPLAINT IS NOT BEEN RESOLVED AND THERE IS NO INFORMATION FROM THE SERVICE DEALER.

I would like to bring to light, the fraudulent practice by Samsung through its dealers by selling Galaxy S2 GT-I9100G model in the box of GT-I9100. I have purchased Samsung Galaxy S2 from Flipkart.com by Order No. OD[protected] dated 22 Nov 2011 which clearly states Model No. Galaxy S2 I9100.

The box containing Galaxy S2 also shows as Model No. GT-I9100 whereas after checking the instrument (when I came across problem while updating the software via Wi-Fi), I found that it is actually GT-I9100G, which has inferior processor & GPU. This has caused me sever inconvenience, disappointment and mental stress after incurring a huge amount on the cell.It hangs a lot, freezes at times and camera failure and heats up a lot.

GT-I9100 is powered by 1.2GHz ARM CortexA9 Exynos 4210 and ARM Mali-400 GPU; while GT-I9100G is powered by Texas Instruments OMAP4430 CPU and PowerVR SGX540 GPU. This is the main difference between both the phones leading to change in performance.

On various communications with Support india, there is still no response. I have mailed them the relevant details like Flipkart Invoice, Box and Handset photos mentioning the difference to support.[protected]@samsung.com but nothing is happening in this regard. Its more than 2 weeks since am running after them for the same.

This is a serious matter and must be dealt with accordingly. Am highly annoyed with Samsung now, Please look into this.

Regards,
Azeem Ahmed Matte
[protected]

PROBLEM:

If I put an alarm for the next 10 15 minutes or so, or even a couple of hours, it works fine.

BUT if I put an alarm overnight, for the next morning, the alarm doesnt rings..... I think the phone hibernates or something. I checked this thoroughly, for 5 nights. Alarm doesnt ring in the morning.

Also I tried the Auto Power-up option. Did both Activcate and DeActivate, but still the same behavior. DID Anyone else face this? problem.

PLEASE REPLY. URGENT QUERY.

I request the Samsung team to let me know what can be done to remedy this.

You can contact me @[protected]@gmail.com

It has not even been 1 month since the phone purchase.

I have purchased 2 Ton Samsung AC on 8-5-2012 from AM Traders Jammu. After installation i called Samsung service center and complained as my AC was not cooling properly. Samsung Service Center in Jammu promised 6 different times to send there engineers to fix the issues but no one turned up. Now whenever i call them they disconnect my call. I have all the call records of how many time i called service center.
i have 7 Samsung AC's, and i think i have made a mistake buying Samsung. If the company like Samsung cannot provide proper after sales service and Samsung employee make false commitment to there customers then we should seriously think of not buying Samsung products. I am thinking of logging formal complain against "Samsung" .

Rajan Bakshi
QVC Career Solutions
Jammu
[protected]
[protected]

To
The Samsung Authorities,

Dear Sir,

I have purchased a Samsung LCD TV 32" (81cms) in the month of December @2011. It was costing Rs. 30,455/-. But within three months it got spoiled. I was contacting the service centre here at Vijayawada for the past two months, but none of them responded positively. After much instigation somebody came and took the details of the TV so as to replace the product which they could not succeed. Earlier they promised that they would get me a new piece of TV since it is under the warranty period. But one fine day they called me and said the cheque of Rs. 30,455 has come, bring the TV and collect the cheque. All these process took nearly two months. Now that i am totally irritated with the behaviour of your staff here especially the Area Manager Mr. Ashok who has no basic good manners in dealing with the customers. If i wanted, I would have created ruckus in the service centre in the presence of media.
Now I have decided not to have any of the Samsung company products in my house and relatives house.

Before the things could turn violent for your staff and your service centre here at Vijayawada, I suggest that you ask your staff here to bring the cheque to my house and collect the useless TV that i have purchased from Samsung.
Otherwise I have to go to the Consumer court with all the proofs and money spent for the irresponsible and negligent behaviour of your 'so called samsung company staff'.

Awaiting your reply

Kiran Kumar
Flat No.207
Sri Mahalaxmi Residency
Tadepalli (post and mandal)
Guntur District
[protected]
[protected]@gmail.com