Samsung India Complaints & Reviews

Dear Sir
I bought a mobile on 16/05/2012 (Model 5512, Samsung Galaxy Pro Duos) for Rs 10000/-. It developed all sorts of problems on 19/05/2012 when I used it. The camera was non functional, the set hanged, and I was unable to receive the incoming calls. I reported the matter to the customer care on 20/05/2012 (Comp. No. [protected]). I was told that this set would be replaced since it falls under company's policy viz. any handset if develops problems within 4 days of purchase would be replaced by the company. I was asked to visit service centre. Two service centers nos. were given to me
1. Mr. Shabbir Alam for Lajpat Nagar
2. Mr Ranjeet Singh for Noida
I tried these numbers on 21/05/2012 at least 10 times each but the desperadoes did not pick up the phone. I kept on reporting the matter to the company at every step. I was given another no. of Cell Net service center located in Mahavir Enclave. I visited the service center and asked for the replacement. The concerned person told me "Are you dreaming" the set will not be replaced. I then asked him to provide me any sort of evidence that I had visited the center. The guy denied this also to which my wife vehemently opposed. The owner of the center Sonia asked my wife "Bakwas band karo aur dafa ho jaao yahan se". But my wife refused to go from the center unless we got the proof of visit to the center. The person on the front office called the police and they started insulting us. We had no alternative but to leave the center as we were scared.
I reported the matter to the customer care and Mr. Surjeet took some Mr. Rahul Pandey on conference who is supposed to be the in charge of the service centers. That shameless fellow started accusing us without ascertaining the facts and Mr. Surjeet is a witness to it.
I sent four mails to the company
1. CEO Office
2. Head Office
3. Customer Care Team
4. Managing Director
But this cheat and unethical company did not resolve the issue. I again called the customer, this time some senior of the technical department asked me to visit Samsung's own workshop located in Nehru Place. I followed his directions and went to the said service center and met Mr. Chaudhry, the Manager. He asked me to deposit the set and told me that it was a software issue and the set would be returned to soon. I approached the counter and completed the formalities to deposit the set. The technician told me that he would check the set internally in my presence and brought the tool box to dismantle it. I objected to it, because the set was absolutely new. It was Saturday, and the next day the service was closed, so I requested the manager to give me a standby handset. The Manager simply refused quoting that it was not the company's policy. Now the set is lying junk unused with me. I have wasted Rs. 10000/- and in fact purchased mental tension, humiliation and insult incurring this money.
This shameless, unprofessional, unethical, cheat, boorish and abject company has no morality. Its only aim is to loot money in lieu of whatever conditioned handset it sells may be defective.
Regards
Dr. Hemant KumarA
[protected]

I am Dr V.K.Yadav,I bought a samsung fridge in 2008 (model no RT53EASMI) from Sargam Electronics, Paschim Vihar. The problem of NO COOLING started in august 2011. I complained to the call centre no [protected] vide call no.[protected]. Mr Jagdish from Sapphire sales &services pvt.ltd Wazirpur had come to see and said some part is faulty which was replaced by him and an amount of Rs766 was paid to him. The fridge started working with too much of noise.The complaint regarding this was done,the person came and checked it and said that it will be over on its own ,which never happened.The complaint for this was done again and again.Then Mr Jagdish had come and said that the fan is striking against the duct and he cellotaped it and said that the sound will not be there which never happened.
Again the problem of NO COOLING arose,the complaint of which was done on 7 Nov2011 vide call no.[protected] and was attended.This time I was told that the compressor has gone out of order.Since the fridge is under guarantee it will be replaced but the gas charges I have to pay.The compressor was replaced on 12 Nov 2011 and an amount of Rs1320 was paid.The noise of the fridge was still there for which the complaint was lodged repeatedly .One gentleman came and said that it will stop on its own. Finally there was NO COOLING again.The complaint was again done wide call no. [protected] dated 23Jan2012.Someone attended on 24thJan 12who was paid an amount of Rs441,and said that there is NO GAS and some one else will come to fill the gas,the person came on 25Jan12 and was paid Rs1010.Again there was NO COOLING .Complaint was done and was attended on 19 April12 and the person was paid Rs449 and he re[ported that there is no gas.On 20 April one person came and filled the gas ,he was paid Rs835.
Now again the fridge has stopped working ie NO COOLING since 25 May12the complaint was lodged Mr Jagdish attended the same story has been repeated of NO GAS. MY QUESTION HOW LONG THIS WILL GO ON .

Dear Sir,
My BP Number:
My Name: Anupam Mazumdar
My Model: AW18ZKAXTL
My Year of purchase: Around April 2009

I recently started having a very bad experience regarding Samsung Customer Service. Not bad rather pathetic. I called up samsung service center to service my AC Model Number AW18ZKAXTL. Initially they said, the AC gas is gone, and needs to be refilled. They took the AC to service center and...

I purchased s new Samsung LCD TV on the 2nd of April 2011. The TV broke down on the 25th of May 2012, just a month after the warranty period expired. The company's repairman advised me to replace a component that costs almost as much a new TV. A TV being a consumer durable should last for more than 13 months. This case seems to show that the TV was designed to last only for the warranty period.

Sir,
i bought my phone at 29.01.2012 which is Galaxy ace 5830 after 15 days of purchase the problems of phone had started firstly when i had gone to service centre they told me that a update is required but no update software is available the after some days i again visited for the followin problmes ie battery was going down suddenly it was showin 65% charged and another moment it was showing 15% .Secondly somtimes my wifi and bluetooth was not getting on then after that my charging point was free(loose) but again they told me no update version os available then aftef some days before i had gone again in service centre they told me evrything will be ok as new update has came and by updating all will be ok so i got my phone updated but frm last 7 days i am facing the same problem of wifi and bluetooth not getting on And battery as usual going down so i had again gone to service centre so now they said your will be kept under observation for 7 days and then if the problem persist we will change motherbord sir i cnt go to service centte again and again for new problems daily... Plz now i want my phone to be get replaced plz reply me as soon as possible...
Thanking you
yous faithfully
Rohan khurana
[protected]
[protected]

dear sir
hamare ferige mai 27/4/2011 mai cooling karna band kar diya tha
jiski complainte samsung custumer care toll free no. par complaint kari
thi. phir service center se engineair aaye. jinhone gass ki kami batai hamne unse gass padbai uske baad 3 days kaam karna sahi kiya. phir cooling karni band kardi . phir hamne toll free no par complaint ki phir engineair ne relay mai kami batai hamne realy new padi uske baad cooling nahi ki engineair service centear par frige legaye waha ja kar unhone kamprecer kharab bataya hamara frige out of gararnty tha hamne new comprecer padbaya issare kam mai 4 month time liya 4month baad frige aaya usne cooling sahi ki uske baad 1yaer baad 08/5/2012 cooling karna phir band kardi phir 11/5/2012 mai toll free no par complaint karaiye jiska complaint no. [protected] phir center se engineair aaye unhone relay kharab bataya hamne relay padbaya jiska invoice no. 01214 tcr no.049 date 12/5/2012 jiska service charge mila ke 760/= rupess ki payment di phir complaint ki toll free no . phir unhone frige center par magayi 14/5/2012 se abb unhone comprecer kharab bataya comprecer garranty mai hai. 11 days se frige center par hai ham khete hai ki frige sahi kar di jiye wo rooz kal ki khedete hai. rozana chakkar lagate hum.

I bought a LED monitor on 13-Feb-12 in Kolkata (West Bengal, INDIA), from 11-May-12 “NO DISPLAY”. I tried calling your customer care no.[protected] continuously for 3-4 days then I finally was able to lodge a complain on 15-May-12. I doubt, how many people can wait for so many days to lodge a complain (Complain No.: [protected]).
On 16-May-12 local mechanic visited my place and said “PANEL” needs to be replaced.
Today, it’s 28-May-12 and still no sign of getting my LED fixed.
Today, when I called local service center, they said, still 10-12 days may take, that too “NO GUARANTEE”.
Even after 10-12 days, SAMSUNG guys can’t keep the TAT and don’t know what to do? Better if parts is not available with SAMSUNG, pls replace it.
For making more profit, SAMSUNG is procuring from CHINA but not able keep up with the QUALITY.

I bought this samsung galaxy s ii just 1 month back. I must say that it is awsome ohone. but starting last few days whenever I am trying to charge my phone through charger it says. INFO BATTERY DISCONNECTED, than i need to remove the charger and pluggd in again. After every 10 min again the same problem. It's a new phone and facing this problem.

Please look into this matter.

I have Bought a Samsung Galaxy Note on the 5th of May 2012 and Tried to redeem the offer mentioned on the promo link: http://samsungpromo.in/galaxynote/Default.aspx, which sent me an automatically generated mail stating that the IMEI number of my mobile handset does not match with the ones in the Offer. But if you have purchased within the offer period i was to mail a copy of my invoice.
so i replied to the mail with a copy of the invoice of my purchase.
Since then i have been trying to track the status of my redeem and what i get in highly delayed responses is that they will inform me about the status very soon (which they never do).
Please keep in mind this Reluctant Service when redeeming any Samsung Offers

I have bought a new samsung Galaxy Note from Reliance Digital, Shipra Mall, Indirapuram, Ghaziabad on 09th May,2012 at 8.00 pm. With samsung Note there is a offer that you will receive a headphone by entering your IMEI no. on samsung promo website. When on the next day i entered my IMEI no. i received message that this offer has already been reedemed. and one more message that if you have not reedemed the offer than mail scanned copy of invioce to [protected]@samsungpromo.in. I did the same but still i have not received my headphone.

I called up at Samsung Authorised service centre and registered a complaint before 8-10 days for my Refrigerator 315 Ltr from Faridabad My call was registered with No [protected]. Recd an assurance that an technician shall visit on same day, One visit done by technician on next day. Complaint was not resolved till date
No one turned up after that day even after repititive assurances. I called up again and again on daily basis. In this 47C temp peak summers, since no one reached till date. This reflects a very casual approach towards handling the grievances of the customers and It has been very painful and uncomfortable spend the days without such essential appliances. My mother & father both are patients. But with this hot summers our food materials are also waste due to refrigerator are not in working condition.
Kindly help in resolving the problem at the earliest.

Rakesh Guliani
H.No 632, First Floor, Sec-22
Fariabada
Mobile No.[protected]

Respected Sir/Madam,

We purchased a Samsung Refrigerator ( RT 28 ) from M/s MOOL CHAND VINOD CHAND GUPTA, Hapur on 17/03/12. We bought the Samsung Refrigerator thinking that it will give us the quality product, but we are totally disappointed with its performance.
My compressor for refrigerator stopped working last 3 weeks. I logged in a complaint on dealer and service center. Firstly they come after calling and they are unable to repair it properly and change the relay of the refrigerator. After 1 week it was become again create a cooling problem. We have to call them again and beg for service but there is no response from Samsung service center. Every time they say me we come after 1 hour but they give me no response about it. When I have called to dealer M/s MOOL CHAND VINOD CHAND GUPTA, they have advice that, our work is to sale the products and to get the money only and after sale of product they are not responsible for any of the sales service. Pls. take up the matter with the company to resolve my problem. Thanking in advance.

Your Faithfully
Nirmal Goel W/o Rajive Goel
Hapur (U.P.)
Pin code. 245101
Mob. [protected]

Hi Sir,

My name is Abdul Malick Zain Ahmad

It is seriously not fair what samsung is doing withe me.
My complaint is theat - I bought a Samsung Galaxy Note on thee 24the of theis monthe.
First two days, thee phone was working well. But yesterday a problem occurred and still is thee same.
The problem is theat when i make a call, thee person on thee otheer side cannot hear a theing i say. They cant hear my voice at all. Otheer theat theis thee phone works great.
Then when i went to thee Showroom where i bought thee phone from, theey told declared theat thee problem was withe thee phone and not thee sim card or thee network.
I asked theem to replace my phone as it was bought only 4 days back at theat very showroom. They told me theat theey cannot replace it and theat i have to take thee phone to a service center.
The worst theing is theat Samsung is not ready to replace a factory defected phone which was bought only 4 days back and I have to take thee phone to service center theat is in a totally different area already.
Please Sir a request you to give me a proper reply as to what i should do.
The reason that I dont want samsung to repair my phone is that it is just a four days old phone and the value for the phone will drop incase i decide to sale my phone.

Thank You,
Abdul Malick Zain Ahmad

Hi
Hi Sir/mam,
Please be informed that is had brought a Samsung mobile in november'11. Already 4 times i have serviced my handset with auto on off issue in Jan/Mar/Apr but still the same issue is persisting.

So if possible please help me in getting a positive response from Samsung company.


Name. Gopal Banik
Model Samsung E2232
Purchas date: 11-Nov'11
Warranty period: Yes


Alt no [protected]

Thanks & Regards,
Gopal Banik

handset still faulty after return from service centre
Model...sansung galaxy note
date of purchase...14.03.2012
vide bill no..2804 of air son communication
emei no...[protected]

purchased a samsung handset ,tat started creating problem just after a week after purchase,,please change my handset as i m reluctent to retain the same handset,,,,,,,,,,

Dear Sir / Madam,

We have purchased Samsung GT-N7000 Galaxy note blue, IMEI No.:- [protected], Already we have sent you the mail regarding free 'Headset", and still we haven't received it. .

Your BP No. is [protected] Password is "mulchand" dated on 10th may 2012 . Please do the needful


Thanking You
Regards
[protected]

I have purchased Samsung Wave gt-S5253 in nov 2011. I was very much happy with the mobile. I enjoyed each and every thing in the mobile. But my happiness doesn't last for few months at-least. I gave my mobile to service center for many times in these months. Now they are telling that the board must be replaced, ear jack got problem, head set had got problem etc etc., I was very much disappointed now. problem persists again and again. with whom the problem is, either service center people or with samsung itself.?

NAME:-MUKESH AMIN

ADDRESS:-E-52,SHRI KUNJ SOCIETY,NEAR PUNJAN TENAMENT,MANJALPUR,VADODARA.

RETAILER :- RISHABH COMMUNICATIONS, GF-2, RUTUKALASH COMPLEX,TULUSHIDHAM CHAR RASTA, MANJALPUR.

BILL NO:- 2682 DATE:-8/12/2012


MO-[protected],[protected]

EMI NO.[protected]

BATTERY NO :- AA1BA16NS/4-BET

Its notifying that sd card removing unexpectedly.continuously it is removing

I HAVE PURCHASED A SAMSUNG LCD TV 32" MODEL NO.LA32D481 FROM SAMSUNG INDIA ELECTRONICS PVT LTD, #38-40-33, RELIANCE FRESH, FIRST FLOOR, 104 AREA, MARRIPALEM, VISAKHAPATNAM - 530018 ON 06TH FEB 2012. AND I HAVE REGISTERED THE COMPLAINT TO SAMSUNG HELP DESK ON 05TH MAY 2012 COMPLAINT NO [protected]. TILL DATE THE COMPLAINT IS NOT BEEN RESOLVED AND THERE IS NO INFORMATION FROM THE SERVICE DEALER.