Samsung India Complaints & Reviews

Hello,

My Samsung Split Air Conditioner stopped cooling on May 21st. I raised a request to have this corrected and the complaint number provided was [protected]. The engineer came to our house on May 24th and told that there was a gas leakage problem which he will only be able to fix on the following day. He (supposedly) fixed the issue on May 25th. We later (on the same day) found that the AC was still not being fixed and tried calling the engineer who said that we'll now have to raise another complaint. Name of this engineer was Dildar.

We raised another complaint on the same day and have tried to escalate this issue from May 28th till yesterday i.e. June 2nd however to no respite. We keep getting told by the Samsung Service center that we will have the engineer come to our place the same day however the same has not happened.

To summarize my problem, I have already paid Rs 2200.00 towards the repair of my AC and still have my AC out of service for the last 2 weeks. PATHETIC, PATHETIC Customer Service, really.

Thanks and Regards,
Nitin

We bought a Samsung Split AC on recommendation of sales rep of GV Pariwar Haldwani. They arranged for installation of the split AC at our home. Besides the cost of equipment they charged us 2000/- for installation and fitting. On the very next day water started coming out from the AC. When we contacted GV they send their technical rep who dug out the entire wall only to find out that there is leakage in the drain pipe. They left after promising to come back and correct the problem the next day. However over one week has passed and there is no service delivery after repeated reminders from our end. That is the sad part once they have sold the unit it also appears they have also sold their soul. They dont seem to honor their commitment. Very poor professional approach. Just need to know what should be our approach and can we claim damages for the days we suffered.

I had pre booked the Samsung Galaxy S3 at SaMsungindiaestore.com by paying Rs.2000. Now when they have declared the price, it is quoted at Rs.42500 whereas the same phone is available at other online stores for Rs.38900 and a friend of mine has purchased it from a store in Forum Mall,Koramangla, Bangalore for 36000 with full papers, bill, etc. I have communicated this to SaMsungindiaestore.com by email as well as telephone and demanded a refund or appropriate discount on my phone. The call was answered negatively whereas the email reply never came in. Please help.

I have bought Samsung Split AC 1ton on 1st April 2012.Due to some problem, thee AC was not working from mid of 9the May2012.So I have raised a complaint on 10the June 2012.The complaint number withe Sam sung customer care is [protected]. But theere was no respond from service persons. By fortunate AC started running as usual withe cooling effect on thee same day. And service Engineer is calling me on 19the MAY 2012.

Now again my AC is not working since mid of 27the May 2012. And i raised a complaint again on 28the MAY 2012. This time thee complaint Number is [protected].

After several calls, Every time Customer care saying thee same theat tomorrow definitely thee service engineer will attended AC. I just don't know when thee tomorrow will come. The Customer care service of Sada Sam sung is very poor.

So I kindly request you to short out theis issue and please ask concern person to do thee needful. After all theis is huge summer.

Sir,
I have purchased a new model samsung refrigerator (Digital-Dual Invertor) model, from one of it's Franchise SHAH Electronics, Anna Nagar- chennai on 23rd May 2011.Invoice No : 1893, dated: 23/05/2012, value RS. 24,500. First day when we switched on it did not cool the contents, when we complained, a technician came and opened it and said, circuit board failed due to ants accumulation. Cost of it to replace shall be RS. 1900. This is a 10 year guaranteed product and a very recently introduced model, due to ants' incursion circuit board failed. Shame on Samsung!!!!.
Consumers, beware of this remark from samsung's technicians, please do not buy any products of SAMSUNG and I will write to all corporate companies, and MNCs across the globe, to create as awareness on SAMSUNG's failed products.
Please forward this complaint to the concerned and let me have a report on this to resolve the issue as I have prepared to consult the consumer court to interfere and settle the dispute with a free replacement of the unit along with a compensation to our mental agonies, with an amount not less than RS. 10 Lakhs, and court fees interest on our value paid from the date of invoice till the settlement date.
RAORAMESH P J
No: 65, AA Block, Anna Nagar,
Chennai 600040, India
+91 [protected] / +91 [protected].
+[protected]UAE)

Dear Sir,

I have filed a complaint to Samsung India or my LED TV not working on 12 May 2012.
The Complaint No:[protected].
I have purchased this LED TV by paying Rs.65,000.00. thinking that the Samsung is very good brand and provide very good Service. But Currently what I am experiencing is exactly reverse. My complaint is not yet resolved by Samsung. It has become a routine job for me to call[protected]the Samsung every day and no action has been taken to rectify the problem from Samsung.
Hence It has become a mental torture for me and my family for not having the working LED TV in My house since from 12 May 2012 on wards. so I request you to help in replacing existing LED Model No: UA40D5500 with NEW LED TV of the same Model immediately.
Since this situation is created by Samsung, the mental Agony and torture for my family they have to pay of Rs.1,00,000.00 towards the compensation to me and my family

Kindly I request you to provide me the justice.
Regards

Govind Rao Doddmani
No.288, First Main
Jagadish Nagar
Bangalore-75
[protected]
[protected]

On the 28th of may 2012 the A.C compressor (window type) became non functional because of some internal trouble of the electronic appliance.
In response to which on the same day a complaint was lodged by me with Samsung India via telephonic conversation with the
Gurgaon,India, Head office of Samsung.From that day till today i have made numerous phone calls regarding my complaint but neither the
company nor any of its concerned employees have paid heed to my complaint.I have been calling on a daily basis but no one is giving me an explanation as to what is to be done in this matter,whether someone is going to attend to my problem or not,everyday i just a lame excuse out of it and nothing else.Please note my complaint number:[protected].
Additionally please note that the A.C compressor still falls under the warranty period.I want Samsung,India to immediately give me a replacement or appropriate service in this regard.
Thanking you,
Satish Kumar Sabharwal.
Tel: [protected].

My Name is Mite sh Thakkar i had Purchase Samsung Mobile GT-C-3222, I had facing Many times problem in mobile, when i go to Samsurng service Center, & ask problem They had not given Proper Answer. they said if i had purchase samsung mobile then i am not expecting services from Samsung. the location of Service Center is Shivranji Cross road, Ahmedabad, Gujarat, India

after i am going another service center in ahmedabad i have facing same problem & more bad behavior in your service center

The fresh issue is i was give my mobile for repair due charging socket is not working & Mobile is not change so, before two day your service center is repaired & given but today i have face same problem wtihout use Mobile how it is possible,

so they not repairing Mobile Proper & using bad language & bad words which i not discribe in mail.

they also said if i mobile had any problem why i had purchase samsung mobile, they said & suggest problem is going on & in future i will not purchase samsung mobile

at my home i have maximum product of samsung like LCD-TV, Washing Maching, Drayer, Freeze, Computer Monitor,

on that above experience i decide i have resales my samsung Mobile & my all product & purchase other brand appliances & nokia mobile because nokia is giving best service, their engineer behavior is like family member & taking care of our instrument & give best option

kindly do needful & Replace the Mobile asap me.


Mitesh Thakkar
[protected]

Sir,
Ours is an 5.5kg Front loading washing machine model WF-R1061..
We need service assistance as we have relocated the machine to a new residence...

Dear Sir,
I bought Samsung galaxy note on 24rth of April from Reliance digital at Inorbit mall at Hyderabad. When I put the EMIE no. on the site to encash the free gift, I got the message that product has not been purchased under the scheme dates. But then I received to a mail asking about purchase Invoice, then on 27th April I send the Invoice thru mail. After that I did't get any replly of that. Then I tried to contact at this no [protected] but that Executive also didn't satisfies me inspite of contacting twice. Later on 22nd may i tried again by putting EMIE no on the site but again same msg that product has not bought within scheme date. Same way I received a mail to share the Invoice. Again I send the same then I got a mail stating that Invoice has been received. After this also more than a week passed nothing happened. I am concerned as today is the last date of the scheme.

Hepl me...

Vivek Kumar Kesarwani
[protected]

WE ARE TOTALLY DISAPPOINTED WITH THE " SAMSUNG PRODUCT " AND TOTALLY MISGUIDED BY ITS SALES REPRESENTATIVES. WE SPECIFICALLY MENTIONED THAT WE WILL NEED BULK OF ICE BECAUSE WE HAVE TO TRAVEL EVERY DAY. BUT WE ARE GETTING ONLY 8 ICE CUBES PER DAY..ITS JUST LIKE A KIND OF JOKE... WE HAVE TOTALLY LOST WORTH OF OUR MONEY.IN FUTURE WE WILL NEVER EVER BUY A SAMSUNG PRODUCT NOR WE WILL REFER TO OTHERS TO BUY..INSTEAD WE WILL STOP THEM TO BUY SAMSUNG PRODUCT...

I had purchased SAMSUNG LCD LA32C450 LCD TV in October 2010. Within six months, the panel went faulty. The panel was replaced as the item was under warranty. Again after six months, the panel went faulty. By that time the warranty on LCD TV was expired. When I took the TV to service center (Jampeta, Rajahmundry), the service engineer said that the panel went wrong because of the Circuit board, as the the board itself was faulty since manufacture. Now. when I want to get the TV repaired, the service center says that I have to replace panel and circuit board which costs almost the cost of new TV. Samsung is giving very poor service support towards their products.

I had purchased a Samsung double door bio tech refrigerator and the plastic veg tray has got broken but despite repeated complaints reminders the company has failed to provide the spares.The plastic beeding has also become loose and requires replacement.It is requested that efforts may please be made for replacement of spares at the earliest.
KD Sharma

Hi,
I bought Samsung Split A/C 1.5 ton on April 27th, only after 2 days it stopped working. I have complained it to the customer care several times and they have sent mechanics at last and repaired. But the same problem started again, again and again… Within a month my AC is repaired for 3 times. Now I don’t want this product any more, please refund my money Rs: 29300, which I have paid for this crap piece.
Please do the needful.
Details:
Name of Purchaser: Santhosh Kumar B
Product: Samsung Split A/C 1.5 Ton
Serial No: AS183BBFNSTL (Indore unit), AS183BBFXSTL (Outdoor unit),
Dealer: Vasanth and Co, Ullagaram, Chennai
Date of Purchase: 27-April-2012
Complaint No: [protected]
Contact No: +91-[protected]

Dear Sir
I bought a mobile on 16/05/2012 (Model 5512, Samsung Galaxy Pro Duos) for Rs 10000/-. It developed all sorts of problems on 19/05/2012 when I used it. The camera was non functional, the set hanged, and I was unable to receive the incoming calls. I reported the matter to the customer care on 20/05/2012 (Comp. No. [protected]). I was told that this set would be replaced since it falls under company's policy viz. any handset if develops problems within 4 days of purchase would be replaced by the company. I was asked to visit service centre. Two service centers nos. were given to me
1. Mr. Shabbir Alam for Lajpat Nagar
2. Mr Ranjeet Singh for Noida
I tried these numbers on 21/05/2012 at least 10 times each but the desperadoes did not pick up the phone. I kept on reporting the matter to the company at every step. I was given another no. of Cell Net service center located in Mahavir Enclave. I visited the service center and asked for the replacement. The concerned person told me "Are you dreaming" the set will not be replaced. I then asked him to provide me any sort of evidence that I had visited the center. The guy denied this also to which my wife vehemently opposed. The owner of the center Sonia asked my wife "Bakwas band karo aur dafa ho jaao yahan se". But my wife refused to go from the center unless we got the proof of visit to the center. The person on the front office called the police and they started insulting us. We had no alternative but to leave the center as we were scared.
I reported the matter to the customer care and Mr. Surjeet took some Mr. Rahul Pandey on conference who is supposed to be the in charge of the service centers. That shameless fellow started accusing us without ascertaining the facts and Mr. Surjeet is a witness to it.
I sent four mails to the company
1. CEO Office
2. Head Office
3. Customer Care Team
4. Managing Director
But this cheat and unethical company did not resolve the issue. I again called the customer, this time some senior of the technical department asked me to visit Samsung's own workshop located in Nehru Place. I followed his directions and went to the said service center and met Mr. Chaudhry, the Manager. He asked me to deposit the set and told me that it was a software issue and the set would be returned to soon. I approached the counter and completed the formalities to deposit the set. The technician told me that he would check the set internally in my presence and brought the tool box to dismantle it. I objected to it, because the set was absolutely new. It was Saturday, and the next day the service was closed, so I requested the manager to give me a standby handset. The Manager simply refused quoting that it was not the company's policy. Now the set is lying junk unused with me. I have wasted Rs. 10000/- and in fact purchased mental tension, humiliation and insult incurring this money.
This shameless, unprofessional, unethical, cheat, boorish and abject company has no morality. Its only aim is to loot money in lieu of whatever conditioned handset it sells may be defective.
Regards
Dr. Hemant KumarA
[protected]

I am Dr V.K.Yadav,I bought a samsung fridge in 2008 (model no RT53EASMI) from Sargam Electronics, Paschim Vihar. The problem of NO COOLING started in august 2011. I complained to the call centre no [protected] vide call no.[protected]. Mr Jagdish from Sapphire sales &services pvt.ltd Wazirpur had come to see and said some part is faulty which was replaced by him and an amount of Rs766 was paid to him. The fridge started working with too much of noise.The complaint regarding this was done,the person came and checked it and said that it will be over on its own ,which never happened.The complaint for this was done again and again.Then Mr Jagdish had come and said that the fan is striking against the duct and he cellotaped it and said that the sound will not be there which never happened.
Again the problem of NO COOLING arose,the complaint of which was done on 7 Nov2011 vide call no.[protected] and was attended.This time I was told that the compressor has gone out of order.Since the fridge is under guarantee it will be replaced but the gas charges I have to pay.The compressor was replaced on 12 Nov 2011 and an amount of Rs1320 was paid.The noise of the fridge was still there for which the complaint was lodged repeatedly .One gentleman came and said that it will stop on its own. Finally there was NO COOLING again.The complaint was again done wide call no. [protected] dated 23Jan2012.Someone attended on 24thJan 12who was paid an amount of Rs441,and said that there is NO GAS and some one else will come to fill the gas,the person came on 25Jan12 and was paid Rs1010.Again there was NO COOLING .Complaint was done and was attended on 19 April12 and the person was paid Rs449 and he re[ported that there is no gas.On 20 April one person came and filled the gas ,he was paid Rs835.
Now again the fridge has stopped working ie NO COOLING since 25 May12the complaint was lodged Mr Jagdish attended the same story has been repeated of NO GAS. MY QUESTION HOW LONG THIS WILL GO ON .

Dear Sir,
My BP Number:
My Name: Anupam Mazumdar
My Model: AW18ZKAXTL
My Year of purchase: Around April 2009

I recently started having a very bad experience regarding Samsung Customer Service. Not bad rather pathetic. I called up samsung service center to service my AC Model Number AW18ZKAXTL. Initially they said, the AC gas is gone, and needs to be refilled. They took the AC to service center and...

I purchased s new Samsung LCD TV on the 2nd of April 2011. The TV broke down on the 25th of May 2012, just a month after the warranty period expired. The company's repairman advised me to replace a component that costs almost as much a new TV. A TV being a consumer durable should last for more than 13 months. This case seems to show that the TV was designed to last only for the warranty period.

Sir,
i bought my phone at 29.01.2012 which is Galaxy ace 5830 after 15 days of purchase the problems of phone had started firstly when i had gone to service centre they told me that a update is required but no update software is available the after some days i again visited for the followin problmes ie battery was going down suddenly it was showin 65% charged and another moment it was showing 15% .Secondly somtimes my wifi and bluetooth was not getting on then after that my charging point was free(loose) but again they told me no update version os available then aftef some days before i had gone again in service centre they told me evrything will be ok as new update has came and by updating all will be ok so i got my phone updated but frm last 7 days i am facing the same problem of wifi and bluetooth not getting on And battery as usual going down so i had again gone to service centre so now they said your will be kept under observation for 7 days and then if the problem persist we will change motherbord sir i cnt go to service centte again and again for new problems daily... Plz now i want my phone to be get replaced plz reply me as soon as possible...
Thanking you
yous faithfully
Rohan khurana
[protected]
[protected]

dear sir
hamare ferige mai 27/4/2011 mai cooling karna band kar diya tha
jiski complainte samsung custumer care toll free no. par complaint kari
thi. phir service center se engineair aaye. jinhone gass ki kami batai hamne unse gass padbai uske baad 3 days kaam karna sahi kiya. phir cooling karni band kardi . phir hamne toll free no par complaint ki phir engineair ne relay mai kami batai hamne realy new padi uske baad cooling nahi ki engineair service centear par frige legaye waha ja kar unhone kamprecer kharab bataya hamara frige out of gararnty tha hamne new comprecer padbaya issare kam mai 4 month time liya 4month baad frige aaya usne cooling sahi ki uske baad 1yaer baad 08/5/2012 cooling karna phir band kardi phir 11/5/2012 mai toll free no par complaint karaiye jiska complaint no. [protected] phir center se engineair aaye unhone relay kharab bataya hamne relay padbaya jiska invoice no. 01214 tcr no.049 date 12/5/2012 jiska service charge mila ke 760/= rupess ki payment di phir complaint ki toll free no . phir unhone frige center par magayi 14/5/2012 se abb unhone comprecer kharab bataya comprecer garranty mai hai. 11 days se frige center par hai ham khete hai ki frige sahi kar di jiye wo rooz kal ki khedete hai. rozana chakkar lagate hum.