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Samsung India Complaints & Reviews

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Updated: May 27, 2026
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Samsung India reviews & complaints page 748

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N
Noha
Jul 18, 2012
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Dear Sir:

I considered my self a Samsung Fan but it seems that all of this will Change.I have a Samsung TV and Notebook and recently bought S3 mobile.Unfortunately i had an accident and the Mobile's LCD was broken.I contact union group in Cairo Egypt as per the warranty in my Phone's package and they took the phone with a promise to finish this in 3 days.when i contacted the customer service they informed me that the spare parts are not available and that it is Samsung's fault that they are not providing them with the required parts and that it will take them till 14 DAYS TO FIX MY PHONE!!!!!!!

This is totally unacceptable as both ways are wrong:
1-either Union group is not honest or slow performers which means that Samsung chose a wrong company to support the brand in Egypt or
2-The spare parts are really not available and this means that my expectations from your company was not met and that i have to switch to another company that values its customers and their time

Note:i totally admit that the accident is my fault and i was ready to pay the amount they mentioned with no negotiations but i expected a better communication and customer awareness

Please feed me back and solve my problem QUICKELY (and tell me if this is the usual trend for fixing and repairing your equipments in Egypt to avios buying any future Samsung products) either by mail [protected]@gmail.com or contact me on mobile:[protected]
Aug 13, 2020
Complaint marked as Resolved 
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    K
    KapilGarg11
    Jul 18, 2012
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    Address: Uttar Pradesh

    I have purchased Samsung Galaxy Note on 15th April (within offer period) from the SPICE outlet in Mahagun Metro Mall, Vaishali, Ghaziabad. and when I tried to redeem this offer on 26 May, I get a message that this offer has already been availed for this IMEI No. and if you have not availed this offer then provide the scanned copy of your invoice to claim this offer.

    I have immediately sent the copy of my invoice and after some days have also got a confirmation mail from Samsung that I would be receiving this offer by 15th June. After following up so many times, I came to know (that too by mistake of a customer care rep) that my offer has been redeemed by some guy whose name is Pradeep (contact no. - [protected] , lives near Anand Vihar ISBT) !!! When I asked for the complete address of this person where they delivered the offer, he refused to tell the address !!

    I am very surprised to know that how can Samsung deliver this offer to some other person while the invoice is in my name (Please see attached copy of invoice). Is this my fault that they gave this offer to some wrong person? And I am 100% sure that somebody from that SPICE outlet have redeemed this offer. I have never imagined that SPICE has appointed such theives in their outlets !!

    Since then I have following up with their Customer Care team and every time I am hearing that we have forwarded your issue to the concerned department and will provide the status as soon as possible.

    This is really pathetic customer service from Samsung and SPICE !!

    Kapil Garg
    [protected]
    Aug 13, 2020
    Complaint marked as Resolved 
    I want to tell that I had Purchase the Samsung galaxy note Handset on 26th April 2012 with offer (free Flip - cover and sennheiser) from authorized dealer Varun jodhpur. and i had send the invoice scan copy to [protected]@samsungpromo.in on 2 may 2012 , 9 may 2012 & 20 may
    2012.because it was not registered online the screen shot of error is attached with this email. Refer it .On 23 may 2012 Mr, rajeev kakkar regional manger north india jaipur area &Mr. Hitler jodhpur Rajasthan told me that my the handset was purchased by dealer before 12 April 2012 so i am not valid for this offer .

    But sir I had had Purchase the Handset on 26th April 2012 from the authorized dealer varun jodhpur according to the Samsung advertisement.

    As per Samsung advertisement the offer is valid on purchase from April 12 , 2012 - May 31,2012. There is no dealer purchased is given.sennheiser under this offer.

    Sir Please forward the above case to your seniors for the quick respose.I think Samsung will send me (free sennheiser). ASAP.




    The details below: -

    Name:-MANISH GAUR
    address: - Plot No 163 Ajit colony Ratanada jodhpur rajasthan - 342001
    Mobile Number :- [protected]
    IMEI Number : [protected]
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      P
      paresh.patel
      from Ahmedabad, Gujarat
      Jul 18, 2012
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      Address: Mehsana, Gujarat

      Dear Sir,

      I lost my moblie - Samsung - 8350 (M. Black colour) before 3 days in Mehsana, Gujarat. Please note my IMEI No.- [protected]. Please suggest how to find my lost mobile.

      Please note my Email ID - paresh.[protected]@neptune-india.com for future correspondance.

      Regards,

      Paresh Patel
      Mehsana, Gujarat
      Mo : [protected]
      Aug 13, 2020
      Complaint marked as Resolved 
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        M
        manoharlodiwal
        from New Delhi, Delhi
        Jul 18, 2012
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        Address: West Delhi, Delhi

        Dear Sir,
        I had purchased a Samsung Monitor on 11/07/2012. it was not working from 23 jun 2012. I complained to Samsung customer care on 30.06.2012 ,
        They sent an engineer to my home. He checked and said that we will repair it in 2-3 days.and take my monitor to thie service center. till date i.e 18/07/2012 they did'nt give me any response. then I had make call to service center and ask what is exact condition they said we waiting for your monitor part which is fault.till then I am calling them regular but they are not pick up phone..

        I have called to customer care many time its about 8-10 times regarding this. every time they said we are sending your complaint to technical department and service centers and higher level. but there is no resolution of my complaint.

        due to poor service of Samsung Company, i am facing big loss, please help me to recovered this loss by the company.

        Now i thought why i purchased of samsung product. In future i will never purchase samsung product

        please help me what should i do for this...................


        BP NO. [protected]

        Manohar Lal
        M. NO. [protected]

        Thanks
        Aug 13, 2020
        Complaint marked as Resolved 
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          A
          Aniruddh Tripathi
          from Delhi, Delhi
          Jul 18, 2012
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          Address: Ghaziabad, Uttar Pradesh

          Dear Sir/Madam,
          I was lodged a complain at your service centre to repair my refrigerator while my refrigerator's PCB card got damaged. You have sent a skilled engineer from your authorised service centre which is located at at vasundhara, ghaziabad.

          The indicator light which shows that refrigrator is switched -on, is not working since last 1.1/2 month back, after getting repaired the PCB card by your skilled Engineer. This has occured while changing the PCB card by your engineer (from authorised service centre ) who has visited at my house. I have paid his service charges and PCB price as per his billing. Same time he assured me that he would come next day and repair/resolve this small issue. But till date he not visited again and the indicator light is not working at all. In this regard i have made several calls at his mobile no. [protected] and he always commited to come on next day and not visited yet.

          One day a guest visited at my home when i opened my refrigerator to get a cold water he suddenly asked me that is your refrigerator is working ? I said "Yes" . Again he asked but the indicator light is not working. Then I have expalined him all story as above.

          This is a very small thing at first sight to get resolve the issue which has done by your skilled engineer but he is not enteraining .At last I have decided to lodge this complain against your engineer's valuable commitment which they could not fulfilled. Hope you will look into the matter and resolve the issue.

          Now could you please assure me that by when my refrigerator's indicator light will be get onn without paying money.

          Yours faithfully,
          Aniruddh Tripathi
          B-29, 2nd floor, Jai Bharat Enclave, Near Sahibabad Police Station, Sahibabad,
          Ghaziabad.
          Mobile: [protected]
          Aug 13, 2020
          Complaint marked as Resolved 
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            Aniruddh Tripathi
            from Delhi, Delhi
            Jul 18, 2012
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            Address: Ghaziabad, Uttar Pradesh

            Dear Sir/Madam,

            1.1/2 day back my double door refrigerator repaired by your skilled Engineer sent by your customer care on my request. He detected that PCB was damaged and replaced the PCB. After replacing my refrigerator got started and cooling also. but the indicator light not working. I asked your engineer about the problem he could not repaired at same time and told me that this is not a big problem and he will visit again to resolve. After that he never visited at my house and i have made sevral calls to him at [protected] to attempt and resolve the small problem which was his mistake. but every time he asured that next day it will be done. As a good faith of your company name i believd that he will come and do the needful. since then today i am lodging the complain to resolve the issue at your end. Actually I have paid the money of his service charges and pcb amount. and if a new problem occured/ created by your engineers then it is his duty to resolve the matter at their end.


            Hope you will look into the matter and my refrigerator'sproblem will be resolved without paying extra money.

            Yours faithfully,
            Aniruddh Tripathi
            B-29, 2nd Floor, Jai Bharat Enclave,
            Near Sahibabad Police Station,
            Sahibabad, Ghaziabad
            Mobile- [protected]
            Aug 13, 2020
            Complaint marked as Resolved 
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              D
              Dishank Vatiya
              from Mumbai, Maharashtra
              Jul 18, 2012
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              Address: Mumbai City, Maharashtra

              i had purchased samsung refrigrator RT-32 YBMS1/XTC
              sr no-500411 few days just after the purchase vegies in the refrigator started to get blackish and fungus on it we complained to get it repaired the engineer came and repaired stil there waz same problem we complained for new fridge they dint response well the problem continued and now aftar 3 years compresser is not working stil they are not responsing well :( :( ;(
              from the day of purchase there are problems in the refrigator we have spent 18,500 so that we get superior electronic and good services stil nothing is working out :(
              Dear Customer,

              Thank you for becoming a patron of Samsung product and writing to us

              We sincerely regret the inconvenience caused to you. With reference to your query, kindly provide us your address details along with contact numbers so that we may forward your complaint to our department concerned.

              Thanking and assuring you for best services always.

              customer Satisfaction
              Singh.[protected]@partner.samsung.com
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                P
                Puneet Lunial
                from Mathura, Uttar Pradesh
                Jul 17, 2012
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                Address: Bareilly, Uttar Pradesh

                Samsung Galaxy SII i was very happy when i purchased this phone on 19th march 2012.
                But within a couple of days of buying this handset all my happiness shatters into pieces.

                Every next day i face new new problems in thie handset.
                I lodged a complaint for this on samsung ceo department, according to them submit the cell in the nearest service centre. I do the same asked by them after 5-6 days i got the phone problems solved but new other problem arises.

                Well right no I submitted my cell on 2nd july 2012 and till now its 15 days , everyday i call customer care i use to email to the ceo department, the only thing i get in response is under process.

                Will anyone tell me after spending the whopping 32000 rs for a mobile phone, is it justified to get mentally tortured by samsung.

                I'm a professional, due to this defective phone i had a big loss in my business.
                Wasting my time all the time by talking to customer care, noone execute the solution for the problem everybody says under process.

                Please help me to get rid of this SAMSUNG GALAXY SII HEADACHE

                Please help me

                Samsung — defected mobile handset

                hi sir /mam,

                I had purchased samsung SCH -F699 cdma mobile on 11/03/2010 unfortunatly its not working in same day. i gone dealer and he changed my mobile battry but after 7 days its not working again i gone dealer again but he reply go to samsung service centre . so i searching service centre but i culd not found. again go to dealer he tell me the address darya ganj service centre world telecom centre . answer on behalf of world telecom centre battry not in stock come after 10 or 20 days but i cant wait . some one tell me the address service bharat communiocation bg -20 ground floor rg complex phone no[protected] at pahar ganj . his reply also battry not in stock come after 10 or 20 days . he tell me the address also rohini service center address sim solutions d- 12/195 sec -8 rohini phone no 42323285 and i gone there also but i am shock battri not in stock there also so iam fateup please do action aganist samsung mobile company .
                thanks my mobile no [protected] .



                regards
                asif ali

                Samsung — defective mobile handset

                I have purchased Samsung mobile handset A 200 and from the date of its purchase, the vibration mode of the handset is not working. I have shown the set to the samsung service centre, but they failed to rectify the fault.

                [protected]@yahoo.co.in

                Samsung Galaxy SII — Damaged back lid by samsung CSE at repair centre

                Hello Samsung, Lately my fone was not working. I gave it to samsung service centre at Kalyan-Rambaug. They replaced thee motheer board and returned back after 8 days. They handed fone to my younger sister and she returned back home, as I'm a working person i don't have tI'me. On 23rd I got thee fone and i saw I'm not getting thee network. I took thee fone back to samsung theey said theey forgot to attach antenna. And theey attached thee same on 24the and I came back. While on my way to office I realized thee back cover of thee fone was damaged from lower right side. It was a sharp and pointed cut. I I'mmediately called thee help line 32320808. They gave me thee managers name and number Sunil Katare- Televideo Services, No was [protected]. I spoke to hI'm and he said get thee fone back theey need to see. On 24the i gave thee fone back and again my younger sis went and theey said manager Sunil Katare not theere come back in evening. She went back and again he was not theere and not even picking up thee fone. My fatheeer spoke to one of your representative and he said its not samsung official shop. Its a pvt company running thee same and we cannot help you. I observed theere was CCTV running in thee tech area. I request you to help me get thee back cover replaced. I'm very disappointed withe your services. Run thee CCTV footage and check how theis fone back cover damaged. I also work in same field and theis is not thee correct way to refuse. Help me or else ill be escalating theis. My fone model is GTI9100 Galaxy SII. I hope i get justice withe theis forum
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                  A
                  arwali61
                  from Mumbai, Maharashtra
                  Jul 17, 2012
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                  Address: Thane, Maharashtra

                  i purchased cell phone samsung y 5360 from reliance digital on 16th oct 2011 the phone started giving trouble like,automatic charging without charger,hanging of touch panel etc,i gave it to mangalmurti enterprise authorised sevice centre of samsung in thane city,on 13thjuly 2012,they kept me waiting till 16th july without any feedback,they also promised me of back-up data,they hushed up while giving me delivery now when i got the phone after repair,they refuse to take call on my back-up data and also camera which was working is not working now.
                  inspite of several calls to the centre incharge mr kamlesh,they promise to call back to me but are not responding,and behaving in a unproffesional , i have lost patience and have no time to keep calling or visit the service centre time and again.
                  ive had the most nightmerish experiance with samsung and the service centre after spending 7500/rs and face this experiance inspite of complaing the samsung head sevice centre.
                  kindly advice action as above.
                  Dear Sir,

                  It would be great if you could share your contact details with us. Your trust is important to us and we want to help you with the problem you are facing. Please give us your contact details here - http://www.facebook.com/reliancedigital/app_[protected]

                  Again, please accept our sincere apologies and rest assured that there will be no further cause for concern.

                  Warm Regards,
                  Reliance Digital
                  Dear Sir,

                  We are awaiting your response as we would like to connect with you to resolve your grievance. Kindly share your contact details with us at this link - http://www.facebook.com/reliancedigital/app_[protected].

                  We will get in touch with you as soon as we have your contact details.

                  Warm Regards,
                  Reliance Digital
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                    V
                    vasant salian
                    from Mumbai, Maharashtra
                    Jul 16, 2012
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                    Address: Mumbai City, Maharashtra

                    On 16th July, i was about to catch a taxi from Crawford market bus stop which is just opp to Crawford market, but in a mess of people running to catch cabs someone must have flicked my mobile or must have fallen down somewhere.I have already logged a complaint at Paydhoni police station, complaint no 875/2012 on 16th July 2012. Its a Samsung Galaxy N 7000 Note( White in Colour) just a month old mobile. My IMEI No is [protected]. I would be very obliged if someone can try to trace it out. Thanks and Regds.
                    Vasant Salian [protected]
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                      A
                      Arvind Jain 1971
                      from Pune, Maharashtra
                      Jul 16, 2012
                      Resolved
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                      I have purchase 2 LED Sam sung 40" & 1 LCD 32" on Dtd. 11/07/12 void Purchase Bill No. 06299/12, 06300/12 & 06310 from Sheeba Genral Trading, Meena Bazar opp. Choithram Supermarket Dubai UAE & he had directly sent in our Hotel Regent Palace
                      after reach India open the boxes 1 LED screen is damage , i have many time call in cell no. of Mr. Kapil but no response in the cell, & also call in land line nos. all the nos in answering machine, kindly suggest me what can I do.

                      Plz. Reply

                      Arvind Jain
                      Jabalpur M.P. (India)
                      [protected]
                      Aug 13, 2020
                      Complaint marked as Resolved 
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                        Z
                        zulfiqar husain
                        from lucknow 226003, Uttar Pradesh
                        Jul 16, 2012
                        Resolved
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                        Address: Lucknow, Uttar Pradesh

                        CRT of my television not working properly. waiting for the last two months. no customer satisfaction. please forward my complain to the concerned person
                        Aug 13, 2020
                        Complaint marked as Resolved 
                        Dear Mr. Hussain,

                        Thank you for becoming a patron of Samsung product and writing to us

                        We sincerely regret the inconvenience caused to you. With reference to your query, kindly provide us your address details along with contact numbers so that we may forward your complaint to our department concerned.

                        Thanking and assuring you for best services always.

                        customer Satisfaction
                        Singh.[protected]@partner.samsung.com
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                          B
                          bhupi09
                          from Ambala City, Haryana
                          Jul 16, 2012
                          Resolved
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                          Resolved

                          Address: Ambala, Haryana

                          I have bought Samsung GT-I9070 on 20th June 2012 but faced network issue on the very same day. I have 2 connections Videocon & Airtel & previously using GT-i5801. Samsung replaced the problematic handset with newer one but the problem is still existing in the second set also. Network is working fine in other hand sets. Samsung is not agreed for the issue existance & not willing to replace the set. I want to replace the faulty handset with S2.

                          Bhupinder Verma
                          [protected]
                          Samsung ref no. [protected]
                          Aug 13, 2020
                          Complaint marked as Resolved 

                          Samsung — no network for a specific number

                          hi.my cell no is [protected], i dont have any problem regarding any other selection . but for last 5 to 6 days, i feel very unpleasant and feel unhappy, wheni fail to connnect to my friend, who is also airtel consumer, cell number [protected] after 10pm to 9pm.you know its breaks two heart, me and her.

                          so, i humbly request you kindly solve out ours prpblem as quick as possible, please! for what i will thankful to you and yours complain.
                          thanking you
                          zaid
                          Samsung has returned hand set stating that there was manufacturing fault & is being repaired. But still I have been facing the same problem. Network is fluctuating when data connection is on. Something concrete is to be done otherwise I have no other option than to move to consumer court.
                          Dear Mr. Bhupinder,

                          Thank you for becoming a patron of Samsung product and writing to us

                          We sincerely regret the inconvenience caused to you. With reference to your query, kindly provide us your address details along with contact numbers so that we may forward your complaint to our department concerned.

                          Thanking and assuring you for best services always.

                          customer Satisfaction
                          Singh.[protected]@partner.samsung.com
                          Dear Mr. Verma,



                          Thank you for becoming a patron of Samsung product.

                          We sincerely regret the inconvenience caused to you. Kindly ignore our previous comment we have forwarded your concern to our concern department. Our service specialist would get in touch with you shortly.

                          We appreciate your patience and request you to bear with us till then.


                          Thanking and assuring you for best services always.


                          Customer Satisfaction Team
                          Singh.[protected]@partner.samsung.com
                          Still no word from Samsung. My contact details are as given below
                          #1195 Sector 10, Ambala City. Contact Numbers: [protected] & [protected].
                          Hello Mr. Bhupinder,

                          Did the issue got resolved with your mobile? Please advise me.

                          I am also facing the same issue that Loosing Signal with the phone. Customer service center reloaded the phone software but the problem still exists.

                          This was my first Samsung mobile and I am totally disappointed & dissatisfied.
                          Hi,
                          I am also having the same problem. Signal drops totally and after restart it is OK again.
                          I have changed the sim also but the same problem exists.
                          Dear Mr. Narendra & Shivam,

                          If you coould remark on the link mentioned below then it will be great help for all o[censored]s facing problem with GT-I9070.

                          http://www.grahakseva.com/complaints/75174/samsung-galaxy-s-advance-giving-netwo...

                          Regards,

                          Bhupinder Verma
                          Hi Bhupinder,

                          Though it's a delayed response from my end, I have posted on the thread.
                          I have brought the mobile last week, (8th sep 2012), I have faced network issues several times already. What should i do ?

                          rgds...vijay
                          [protected]
                          Exact same problem here.
                          In Panama i bought this model device, two weeks have passed, now I have network issues.
                          The phone loses data and voice signal.
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                            A
                            Anirban Chowdhury
                            from Dharmanagar, Tripura
                            Jul 15, 2012
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                            Address: South 24 Parganas, West Bengal

                            I, Anirban Chowdhury, had bought a Samsung Galaxy S Advance (Model No: GT-I9070 ; IMEI No: [protected]), from Planet M, South City Mall, Kolkata on 03/07/2012. From the 2nd day, the handset is giving network issues. Then I contacted the service center & reported them about the problem. They said that it is a problem with the network service provider. To clarify it I used 4 different simcards of different networks but the same thing repeated, the phone kept loosing network signals now & then. I am a patron of Samsung for the last 3 years & such quality control from Samsung is not expected. I have spent almost 22000 bucks for it & now really feel harassed due to all these troubles. I just want my handset to be replaced by Samsung.
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                              A
                              Antonyraj83
                              from Noida, Uttar Pradesh
                              Jul 15, 2012
                              Resolved
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                              Resolved

                              Address: Chennai, Tamil Nadu

                              Dear Sir,
                              My name is antony, my refrigerator is running but there is no cooling happened,
                              2days we are facing this kind of problems. so please i request you solve this problem.

                              REG MODEL: RT24XBWS1/XTL
                              Phone: [protected] / [protected]

                              Thanks,
                              Antony
                              Aug 13, 2020
                              Complaint marked as Resolved 

                              samsung refigrator — not cooling

                              i have a samsung bio refrigerator model SR-34 EMB
                              it is not cooling last 3 days please check imminently

                              Samsung/Refrigerator — Not functioning properly

                              We bought a 300 ltrs double door Samsung refrigerator in hte year 2003. Now it is not functioning properly. pl. send the service engineer.

                              Samsung Refrigerator — Samsung Refrigator

                              Hi,

                              I purchased a samsung refrigartor (230 ltr single door). Its door is so hard to open that i need my both hand to open it and the door of the refrigator is dislocated too. I call Samsuns Customer Care 3 times. Everytime the technicin comes and releases the gas from ther refrigator and says that its ok now but the moment it starts cooling, the door starts jamming.

                              I called and saked for the replacement and they refused for the same.

                              This is the first time I've ever purchased Samsung product and its the worst product I've ever used in my life.

                              Samsung Refrigerator — Samsung customer care is not responding properly on my complaint

                              I baught a Samsung refrigerator on 11th April 2008 from Kanpur.

                              The refrigerator I baught was of flat back design...i.e. it do not have back cooling facility.
                              The cooling facility was provided by all of its 3 sides except door.
                              Refrigerator started swailing from all 3 sides.Only the door side is not effected.

                              We registered a complaint about this with Samsung customer care on 24th February 2009, my refrigerator was in Warranty period that time.

                              After so many follow ups they managed to send one of their guys to take a snap of the refrigerator.
                              That guy again took a lot of time, he managed to come to take snap, when he got time in 15-20 days.

                              From then to till date we are calling these people regularly to check about the status.
                              I have sent many mails on support.[protected]@samsung.com, again no proper response

                              Last week somebody from Samsung callled at my home and asked to submit 1900/- rupees.
                              My father asked him why we need to submit.
                              The reply was strange...that person informed him that as the refrigerator is now not in Warranty period u have to pay the money.

                              But my complain was logged in February...my refrigerator was in Warranty period on that time.The warranty last on 10 April 2009.

                              I am continuousily calling to customer care.The executive promises me to arrange a call back from his senior...but no call till now.
                              It happened 3-4 times till now.

                              I don't know how to handle it further.
                              i ppurchase 350liter refrigrator from spara electronic jagadhari workshop dtd 24.04.2009.my refrigator leave cooling dtd 26.04.2009.i comp. to dealer & call center.they reapair it.but again 15 day problem same.i comp. again&they come 10day after in between i do so many call on your call center & your engg.mr manish karnal.then 18 july mr pardeep s.engg. arrange me someone engg.from noida.he come and check the refrigrator and says manufacturing falut.then mr. pardeep (m.no.[protected]) say to me my refregator replaced in 15-25 day.but result nil.i ask today he say i want to repair.today cooling is nil. i wate your answer on saterday.then i go to consumer court.
                              thankig you
                              your faithfully
                              surinder sharma
                              kurukshetra
                              [protected], [protected]

                              Refrigerator — problem in working of machine

                              there some problem with the working of the machine. since months a very bad smell is coming due a fungus type formed on the motor .. please make an URGENT service ...

                              Samsung/Refrigerator — Not working

                              We buy the Samsung Refrigrator last year, with in span of one year the system stop cooling functionality, we lock a complain [protected], & regular follow up with service centre & once the engg. comes & verified the non working part.. We at the same moment orderthe part to samsung but the part is not in there stock as per samsung. & ask us to wait for three days. After the laong awaiting we are still on hold.

                              Is this is way the company is not able procure or not subjective for the part avavilbailty?

                              We are totally fed up with the services of Samsung. Either there service desk deptt never tell us the proper reponse time.

                              Bull Product.....

                              Request to close the On Earliset..

                              Samsung Refrigerator — DEMO person not come

                              My complain is when i tried to call at the SAMSUNG customer service phone number, they give me another number for DEMO but no one come to my house I have purchased it from Modern hoe appliances ,Khadki Bazaar ,PUNE .Shope keepers no is [protected] and also he is not given me 1 years warrenty card . In PUNE there is no good service .
                              We are having a whole sale company and we have many products and injuctions to keep in our refrigator when we came and saw the fridge it was working but it is not colling . when we keep in maximum it is not colling please do the needful help

                              Samsung/ Refrigerator — not working

                              sir, our refrigerator was bought in 2007 and from beginning we are facing a same problem that it is making ice and all the tubes are chocked and fridge dosent make cooling every time an engineer comes and melt ice and say it is ok but after one or two months problem comes again
                              we wants a permanent solution but they are helpless ?
                              yogesh khandelwal
                              [protected]

                              Samsung Refrigerator — REGARDING NOT WORKING

                              I have purchase one Samsung Refregerator from Snehanjali Electronics from their Mira Road Show Room vide Bill No. 455330 dated 28.11.2007 After three years my fridge was not working and i have lodge one complain to their customer care centre by complain no. [protected] and their man come to my residence and after inspection he hinform us that gas was liked due to demage of copper pipe. I inform to replace pipe and refill gas. He do and issue me their Cash Memo No. 6011 dt. 28.08.2011 & 5636 dated 27.08.2011 for respective work and same was issued by Kalpataru Services - Shop No. 3 & 4, Poonam Sgar Complex, Bldg. No. 43, Opp: Sector No. 9, Shanti Nagar, Mira Road ( East ), Dist : Thane. P.C. 401 107 Phone nO : 28552896 / 28131834. Now their authorised service centre is not located at above address. and I found that now my fridge is not working ( no coolling ). Now where I have to make complain. I have spent Rs. 1450/- for Gas and Rs. 280/- for new replace of copper pipe Inspite of spent money I am not getting good service. I have trausted BRAND NAME "SAMSUNG". Please guide me where to make complain regarding this. My Phone nO : [protected] and my e.mail i.d. hemanshu.[protected]@anchor-world.com. Your early favourable reply will be highly obliged

                              Samsung Refrigerator — Refrigerator not working

                              Dear Sir,

                              This is to bring in your notice that complaint for samsung refrigerator has not been properly attended since 11.05.11. complaint number [protected] dated 11 may 2011.

                              I have been calling again and again dailly but of no use.


                              SAMSUNG brand name is under stake for such a poor service.

                              Pl look into the matter.


                              regards,

                              Ajay Mandal
                              [protected]
                              Delhi
                              Dear Sir,

                              This is to bring in your notice that complaint for samsung refrigerator has not been properly attended since 11.05.11. complaint number [protected] dated 11 may 2011.
                              I have been calling again and again dailly but of no use.
                              SAMSUNG brand name is under stake for such a poor service.
                              Pl look into the matter.
                              regards,

                              Ajay Mandal
                              [protected]
                              New Delhi
                              dear sir,

                              greetings i was purchase a samsung refrigerator (single door) on 13th may 2011 at Venus electronics in madurai.
                              i check the machine but the machine was not working properly( not work in inside lamp and working cooling and over heat in side body)

                              tat time no one come to my house for demo. i call to customer center i told that machine compliant. after two day a tech people come to my house and check the machine and he's told the problem not be solved. so u please give ur purchase cash bill copy then we are arrange for replace in same model or cash refund.

                              i was submit the bill copy at madurai samsung tech office on June 1st week. they told anther 10 days. we will replace ur machine. but till now no process at all.

                              today i call the tech manager. he told ur bill copy was missing so u please submit anther copy . so i went the venus electronic shop they person told not give any duplicate copy. i told the samsung tech manager he told u should be submit anther copy then only we are process ur file other wise process ur request. i told i file a compliant in consumer court ...........he tel u go any where i face the problem..... i think it's not good manner to answer to the consumer so only sent the mail to ur knowledge. so u pls do something .................but effectively..........

                              thanking you
                              by.
                              n.saravanakumar
                              [protected]
                              tamil nadu- madurai

                              Samsung — Refrigerator not functioning properly

                              I bought the Samsung Refrigerator on 8.7.2009. It is not functioning properly. Gas is not forming in it. I had called on Samsung helpline number and at the store's number a zillion times. All the numbers are out of service everytime. Kindly come and check it.

                              C. P. Gupta

                              [protected]
                              Our Samsung double door refrigerator is not working properly,its not cooling down.People from Samsung service centre came to see it but they dint gave any response after their first visit.I tried calling to the customer care four five times,on every phone they freeze my complaint but they people dont send the technician to our place.Now it has been 20 days and we are facing so much trouble just because of their negligiance. We want some expert from your head office and direct communication with you people. Kindly pay attention at the earliest possible time.

                              Thanks.

                              Samsung Refrigerator — not working

                              Dear Sir

                              I have purchased the refrigerator of your co, your dealer vasant and co based at nangallur.on 29.12.2011vide bill no.[protected]and NNR sl.no003409of modelrt28nccbi/cr. The refrigator was commissioned by your staff after 10 0f supply and making no of cal to dealer and your service customer care .After 10 days o[censored]se found refrigerator become unserviceable.On complaint your engineer visited our house after 2days and told gas had leaked(Surged) next day your rep had completed the job and told you will not be finding any defect of same .nature . But after 30 days the defect had recurred and compliant had registered at customer center.Poor response technicians had not turned.The technician who came to attain was incapable to rectify /identify the cause of defect. Even after explaining the defect.I need my refrigerator to be replaced with new one of same model or the bill amount to be refunded
                              Dear Customer,

                              Thank you for becoming a patron of Samsung product and writing to us

                              We sincerely regret the inconvenience caused to you. With reference to your query, kindly provide us your address details along with contact numbers so that we may forward your complaint to our department concerned.

                              Thanking and assuring you for best services always.

                              customer Satisfaction
                              akhilesh.[protected]@partner.samsung.com
                              Dear customer

                              Greetings of the day !

                              Kindly reach on the below given address and provide your contact Detail .
                              We would take care of your complaint and will resolve on priority



                              Thanking and assuring you for best services always.
                              Customer Satisfaction Team
                              Samsung India Electronics Pvt. Ltd.
                              Email:- akhilesh.[protected]@partner.samsung.com
                              Ref: My complaint No.[protected]
                              It is quite unfortunate that inspite of several calls after registering a complaint from our end, till now nobody has turned up yet to rectify our refrigerator problems, though the complaint was made on dated 05/04/2013 . This would definitely make us think twice before buying any of Samsung Product. the quality of services of Samsung Service is very poor.it was a small problem of freezer of my refrigerator but they not able to handle it they do not have enough tools to rectify the problems of consumer.
                              Bhupesh Singh
                              Infront of Sai Mandir
                              Kranti Nagar Bilaspur Chhattisgarh
                              Mobile No.[protected]
                              bad service
                              Plz send some body on urgent basis
                              Sir
                              My refrigerator bio fresh purchased in 2006 suddenly stopped working and a complaint was lodged at your customer care on 20.09.2013 which was attended by your engineer on 23.09.2013 and some parts were replaced at a cost Rs.2300/- but the problem persisted and again we complained about this in your customer care center on 25.09.2013 at were assured that the engineer will be visiting us on 26.09.2013. After waiting till 7 in the evening I again called up the customer care and got the same answer that the engineer will visit tomorrow. I want to know that is this the way such a reputed company provide services to the customers. By my experience i don't think that I will ever purchase any of your Companies items and will never suggest anybody to do the same. Sir I want that you should look into the matter personally and sort out my problem as soon as possible.
                              Complaint reference ID - [protected]
                              My Address:-
                              Anju Singh
                              House No.423, Sector-46,
                              Faridabad, Haryana
                              I am sorry to inform you that i have purchased samsung Refrigerator for Rs.20, 200/- from Novelty Air Conditioners, Bank Road, Shop No.2, Near Kailash Cinema Civil Lines, Ludhiana their Mobile No[protected] /[protected]vide Bill nO. 3791 DATED[protected] IN MY NAME PUSHPA CHAUHAN the refrigerator not working properly from the date of purchase. Now I am very harassed and inconvenience faced by me from Samsung product due to my products have been spoiled daily and many time requested to the company Novely Air Condtioners but they have not listen my complaint and asked me our job is only sale the product you contact to customer care cell. I have launched a many complaints to your customer care centre they give me complaint No. [protected] at toll free number detail are as under:-dtd 29/8/2014 at 11.00 Contact person Ranadtd 01/09/2014 dt 12.13 pm Rajan dtd 03/09/2014 dt 10.19 am Deepti dtd. 03/09/14 dtd 1.30 pm Monika dtd 03/09/2014 dt 2.47 Atul
                              You are therefore requested that kindly solve my problem or replace the refrigerator on urgently basis without any further delay otherwise I will force to complaint file to consumer forum for inconvenience faced by me.
                              Kindly expedite thanks/regards
                              PUSHPA CHAUHAN
                              [protected]
                              Request you to send your Engineer to our address in Pune as our Samsung Refrigerator is not working.

                              Name: Snehal Deo

                              Address: A-4 State Bank Nagar
                              140/3 Sus Road
                              Pashan Pune-411021.

                              Contact No: [protected]

                              Regards
                              Dear
                              I bought a Samsung Refrigerator model no RT 3134SNBSP ON 07/08/2012From last 4 days my fridge was not working i called samsung customer care Ref no [protected] and they sent an engineer to visit he suggested and changed the compressor on 26/02/2015 charging Rs 2250 After that the fridge was still not working i called them again on 28/02/2015 the engineer visited and said that the new compressor is faulty and will change it on 28/02/2015 But today first of all he is not answering my calls and then he is talking rudelyKindly look in to the matter and do the needfull ASAPthis type of cases will dent there branding in mkt
                              Regards
                              Sorabh Sharma
                              [protected]
                              we have purchased a refrigerator on 13/04/2014 from SAMSUNG brand shop sanjay place, agra. Model no. RT54H6679SL, the refrigerator has stopped working on 20 feb 2015. I contacted the customer care and they have given the complaint no. [protected], they came for checking and diagnosed that some parts are not working, after 10 days they got it changed and the refrigerator started working again but this lasted till 10 apr 2015 and the refrigerator has stopped working again. I again filed complaints many times. today(27th April) one of the service engineer has came and said that its compressor and some other parts are also not working.

                              we have already spent huge amount of money on this product and its been only an year and we are experiencing so many problems. It's very difficult to manage without refrigerator in such hot weather. Yesterday also I mailed a complaint and there is no response from you till now. So I want you to reply as soon as possible and replace our refrigerator or else I will file a complaint against you in consumer court.

                              MANISH LUTHRA,
                              20 NEW SUBHASH NAGAR,
                              BYE PASS ROAD,
                              AGRA-INDIA,
                              [protected]@hotmail.com
                              0091 [protected]
                              Refrigerator 360 liters, double door, power on, light on but no cooling.
                              from 12 July, 2015.
                              May be due to lack of cooling gas.
                              Nearly six (06) years old, no complaint so far.

                              Camera Failed issue

                              I purchased Samsung Core 2 (G355H) on 8/11/14 its camera was not working i complained about it to company even visited to service center but NO SOLUTION. Now i want to replace it or my money back.

                              SOMETIMES HALF DISPLAY

                              HELLO SIR,GOODEVENING....MY SAMSUNG 50" LED IS PURCHASED FOR LAST APRIL MONTH ONLY.MY TV IS HALF DISPLAY ONLY CLEARED PICTURE.......FIRST HALF DISPLAY IS BLACKISH

                              theft my phone galaxy s3 gt 19300

                              imei [protected] sim card tata docomo missed date 14/12/13 last used number [protected] please help me

                              free pen drive

                              dear sir, Iam buy a samsung led tv 4100 with free pen drive the give pen drive is not working i cannot replace that please give me a new pendrive sir thanking you

                              new mobile bluetooth not working

                              i bought new samsung mobile c3322i 9-6-2014 bluetooth is not working .price is Rs.3600 my money is waste please help me

                              mobile core damage with in 6 month.

                              Dear sir, I purchased samsung -s4mini in feb2014. In 6months its plating and core has been destroyed on corner.. and service centers are demanding money for change pl support in this matter. thanks deepak kapil [protected]

                              Not installed

                              I purchased Samsung TV 6400 series on 26-10-14. It was delivered on 28-10.14. However so far nobody has turned up for installation. Nobody has even called up. I tried calling up many nos. No result. Extremely poor service.
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                                Th. rakeshKumar
                                from Mumbai, Maharashtra
                                Jul 15, 2012
                                Report
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                                Address: Gurdaspur, Punjab

                                I purchage a laptop on dated 0/06/2012 form INDIAN COMPUTER, Near SDM Court, Dalhousie Road, Pathankot -145001 (PB). My laptop not start when i start the laptop then show on screen the SYSTEM FILES NOT FOUND in call to Custmer Care No.[protected] on dated 12/07/2012 he give me complain no. [protected] but no action regarding solive my problem.

                                Samsung Laptop — no service

                                false comitments by the dealer
                                the dealer promises to give many a services before the sale
                                and after the product is sold the dealer asks the customer to ask the company and the company asks to talk to the dealer
                                being a very annoyed customer
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                                  V
                                  varadarajanm
                                  from Bankura, West Bengal
                                  Jul 14, 2012
                                  Resolved
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                                  Resolved

                                  poor service

                                  Address: Chennai, Tamil Nadu

                                  I had purchased samsung mobile phone GT-C5212WBIINS from POORVIKA mobiles on 07/10/2011 vide invoice no 6258.On 13/7/2012 the mobile did not boot in the morning.I took it to the Samsung service centre MOBILE TECHNOLOGIES on Arcot Road ,Vadapalani,Chennai.They gave me a Bill [protected] dated 13/7/12 where the warranty status was FULL WARRANTY.They asked me to contact them on 14/7/12 evening to get the status of the phone.When called they said...
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                                  S
                                  sanoop k suresh
                                  from Nileshwar, Kerala
                                  Jul 14, 2012
                                  Resolved
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                                  Resolved

                                  Address: Kannur, Kerala

                                  Dear sir,
                                  My name is Sanoop ,my mobile phone has complaint with in 7 days at the date of purchase and i want to replace the phone. I have bought a new mobile phone of samsung galaxy s2 i9100 model in the date of 03/07/2012. After five days the phone has some software complaints and i contact samsung customer care and they advice me to go to the service center and show your phone. On 09/07/2012 they re-install the software in my phone.After one day same complaint occur i contact to service center on date 11/07/2012 the again re-install the software.Again the software complaint occur i contact the service center on date 13/07/2012 they do the same process of software re-installing then re install IMEI number. Today i go to the service center to buy my phone at the time i check my phone from there but the problem is not solved. I ask to replace my phone, the manager said that he will send a complaint through mail to the company and the response will get after 5 days.MY phone is in service center. Please confirm what is your further action to my complaint...

                                  COMPANY:SAMSUNG
                                  SERVICE CENTER MANAGER NAME: MOHAMAD SHANID
                                  HIS PHONE NUMBER: [protected]
                                  MY PHONE NUMBER: [protected]
                                  Aug 13, 2020
                                  Complaint marked as Resolved 
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                                    A
                                    abhilash21
                                    from Nashik, Maharashtra
                                    Jul 14, 2012
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                                    Address: Nashik, Maharashtra

                                    I purchased a samsung galaxy i9003 mobile on 29th May'11. However its screen started fading later on and i got it replaced within warranty period on 15th Feb'12. Now again in the month of Jun'12 just 10days after the warranty period got expired, it has again developed the same problem. My query is that how can the new replaced screen develop problem within just 3 months. I doubt whether samsung has replaced me with a new screen in feb'12. Since it is out of warranty now, samsung is denying to repair the same, free of cost. I had sent many mails to samsung customer care, but with no satisfactory response. Pls help and advice what to do further ?
                                    Dear Customer,

                                    Thank you for becoming a patron of Samsung product and writing to us

                                    We sincerely regret the inconvenience caused to you. With reference to your query, kindly provide us your address details along with contact numbers so that we may forward your complaint to our department concerned.

                                    Thanking and assuring you for best services always.

                                    customer Satisfaction
                                    Singh.[protected]@partner.samsung.com
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                                      P
                                      pradeep_sharma
                                      from Chennai, Tamil Nadu
                                      Jul 13, 2012
                                      Resolved
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                                      Resolved

                                      Address: Gautam Buddha Nagar, Uttar Pradesh

                                      I have purchased Samsung washing machine on 28th Oct’2010 -- i have been facing dryer problem in this machine since than

                                      Already registered complain with Samsung thrice vide complain number [protected] , every time their service engineer comes and repair and commit that next time it will not happen , last time engineer made visit on 25th Jan'12

                                      Again this problem repeated today , request you to kindly takeup with Samsung and resolve my problem


                                      Name of complainant : Pradeep kumar sharma

                                      Product : semi automatic washing machine, product :WT9505EG, serial number : W1125ZVZ90C255M


                                      Regards,

                                      Pradeep sharma

                                      mobile : [protected]
                                      Aug 13, 2020
                                      Complaint marked as Resolved 

                                      samsung /Washing machine — gift item is not delivered for the new machine purchased since 10 days

                                      i purchased a new fully automatic top loaded washing machine of Samsung,through Giriyas distributor at Banashankari - Bengaluru on 26 th of sept ,by paying cash.
                                      they declared to give me a steam iron box as gift along with the machine ( mentioned in the invoice ) till date every day they are giving non excusable reasons blaming samsung not provided the gift .

                                      Is it true that Samsung is not supplied gift product to the dealer or is it a dealer problem.

                                      let the delaer give me the gift immediatly or other wise let him give the cash discount of the gift item.


                                      If this is not solved , i may take further actions

                                      Manjunath

                                      [protected]

                                      samsung /Washing machine — Malfunctioning since purchase

                                      We booked a number of complaints for malfunctioning of our washing machine from the date of its purchase ie[protected]. Though the engineers of the company visited at three occasions yet the machine has not been made fault free. They simply open the rear plate of machine, tighten or readjust the components and assure that the machine will operate without any problem now onwards but alas the newer problems go on adding. So much so that the washing machine has stopped functioning altogether. We are only two persons to make use of the machine at the week ends only so question of overloading or so does not arise at all. Recently I made a complaint to customer care executive on [protected] &[protected] on phone 30308282 with BP No: [protected] informing customer care executives that machine has become completely non functional and our work is suffering. clothes for washing have already accumulated . Immediate attention of the engineer is required.. Though four days have already elapsed yet no body from the company has bothered to visit and rectify the problem. We are speaking with helpline people every day, we were promised that their engineers will come and get the washing machine fixed but no one turn up.This is the most pathetic service experience we have had with SAM SUNG . Their tall claims about the customer care have proved to be hollow. We now repent having purchased the washing machine as well as a Refrigerator from the company which has failed to keep up to the expectations of the customer.and we make sure that we will not purchase any other electronics items from SAMSUNG in future ever again. We also want this to be taken seriously and immediate action taken without further loss of time.
                                      T K Kotha[protected]
                                      Zirakpur
                                      Purchased through dealer : Shree Balaji Enterprises Zirakpur Punjab
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