| Address: Thane, Maharashtra |
i purchased cell phone samsung y 5360 from reliance digital on 16th oct 2011 the phone started giving trouble like,automatic charging without charger,hanging of touch panel etc,i gave it to mangalmurti enterprise authorised sevice centre of samsung in thane city,on 13thjuly 2012,they kept me waiting till 16th july without any feedback,they also promised me of back-up data,they hushed up while giving me delivery now when i got the phone after repair,they refuse to take call on my back-up data and also camera which was working is not working now.
inspite of several calls to the centre incharge mr kamlesh,they promise to call back to me but are not responding,and behaving in a unproffesional , i have lost patience and have no time to keep calling or visit the service centre time and again.
ive had the most nightmerish experiance with samsung and the service centre after spending 7500/rs and face this experiance inspite of complaing the samsung head sevice centre.
kindly advice action as above.
2012.because it was not registered online the screen shot of error is attached with this email. Refer it .On 23 may 2012 Mr, rajeev kakkar regional manger north india jaipur area &Mr. Hitler jodhpur Rajasthan told me that my the handset was purchased by dealer before 12 April 2012 so i am not valid for this offer .
But sir I had had Purchase the Handset on 26th April 2012 from the authorized dealer varun jodhpur according to the Samsung advertisement.
As per Samsung advertisement the offer is valid on purchase from April 12 , 2012 - May 31,2012. There is no dealer purchased is given.sennheiser under this offer.
Sir Please forward the above case to your seniors for the quick respose.I think Samsung will send me (free sennheiser). ASAP.
The details below: -
Name:-MANISH GAUR
address: - Plot No 163 Ajit colony Ratanada jodhpur rajasthan - 342001
Mobile Number :- [protected]
IMEI Number : [protected]