Samsung India Complaints & Reviews

I have placed Samsung phone order on 20 Feb.
I have also got a confirmation mail that my order is successful by the bank and my order will be processed soon by their third party site.
But after five days Samsung is not giving me any conformation and they always say your order is unsuccessful as we have not received any money from your side.
Order No. 1057654 of Galaxy grand.

Please help me to get my money back.

Regards
Nikhil

I am Kamrul Hassan from Bangladesh ; I am using your company mobile set Model GT –B5310RRAHUT. I am writing this letter for complaining about the bad quality LCD which has changed by your Dhanmondi serving center.
Last date on 2.20.2013 I sent my mobile set for repairing by friend name “Maksud” . . My complin receipt number is 9342 & bill number is [protected].That time complain were “ yes & NO keys not work, phone hangs problem” . After that we came to know from your end that Phone LCD problem and for that need extra Tk 2500. We agreed for that and I hope that you could repair this mobile as my satisfactory level. However I surprising found today in the time to take the mobile set that LCD monitor is changed but I could not read the sms & also I could not understand any alphabet . This phone contrast is very high and true colour is gone. I can not understand any picture also.
I asked about that your customer care people how could it can be recovery . His answered was very rude and told me that it was not possible to make the phone shape as earliest & this LCD is this type. That time I feel you are cheating with customer and cut the customer wallet with very cunning. My observation is that if I have repaired from any outside shop that case I got same type service. 2nd think is that I could not read any email and take photograph so that this mobile is now useless.
I believe this unethical way to take the money. Also your customer service & communication need to be trained how to measure the customer because this is customers’ own money not yours.
I hope you will catch it seriously and take necessary action about that because your company reputation is very good than other company.
Your consideration is highly appreciated.
Thanks
Kamrul Hassan
Cell number:[protected]

M having a samsung np300e5z-s02in laptop !! M having problem getting the driver updates(window 8) for this laptop !! Beside this m unable to get the updates for samsung maintainance sofwares such as 'Easy Software Manager' , 'Easy setting' for this device !! No support available on the website too for this device !!

plzz help me regarding this ....

Hi Sir,

I purchased Samsung 40'' LED tv model no:ES5600 on 6/11/2012. On purchase they told me that I will receive skype camera as free gift with in 21 days. But its been more that 3 months still I did not receive any gift from Samsung India.

So I request you to look in to this matter and do the needful.

With Regards,
Sandeep
+91 [protected]
Bangalore

I HAD TAKEN A S 7562 DUOS SAMSUNG HANDS SET ON THE 26 TH OF JAN 2013 , BUT TILL DATE I AM FACING A PROBLEM WITH THIS HANDSET AD ITS HARDLY 15 TO 20 DAYS OLD THE TOP DISPLAY SCREEN HAS A GREEN LINE WHENEVER I MAKE A AND THE PHONE GETS HANGED AND THE DISPLAY GOES OFF EVEN I CANT DOWNLOAD ANY PICTURES OR MOVIES TO THE PC EVEN AFTER INSTALLING ALL THE REQUIRED DRIVERS ON MY PC , AND I HAVE VISITED THE SAMSUNG SERVICE CENTER TWO TIMES BUT ONCE THEY UPDATED IT AND SECONDLY NOTHING WAS DONE NOW MY CONCERN IT WILL I GET A NEW PIECE FROM SAMSUNG OR WHT IS THE OTHER SOLUTION FOR THIS OR DO I NEED TO GIVE THIS IN THE MEDIA AS ITS A COSTLY HANDSET AND I WANT U TO HELP ME AT THE EARLIEST AS ITS UNDER WARRANTY , i want a replacement frm Samsung as now its confirmed that the handset is having some problem and Samsung is not giving me a replacement so how do i go about this now pls reply

I paid online 3000 rs. as a prebooking amount for Samsung camera launched recently. After its launch I found that the price was too high almost 10 times the money I paid. I opted not to buy the camera and requested them to return my money. They didn't refund it but gave me a coupon to do online shopping instead. I didnt find any thing useful to me on their shopping portal. I requested them to refund my money. They refused and stopped replying to my emails also.

How can I get my money back?


I suggest others not to buy anything from samsung e-store.

thanks,
Pradeep

I have lost my Samsung galaxy. When i was in patna.i am belongs to patna.but presently. Living in haryana. I was using tata docomo. No [protected] in my samsung mobile.model. no samsung s6102 Y duos.imei no. [protected] mobile lost dt 03/10/2012 in patna near rajendra nagar commerce college.That was purchaded from erode ,Tamilenadu.when i was posted there.now i got my old mob no. back but i want to get my handset back so please help me.that was my favorite handset.so please help me to get it back.my contact no is [protected] .and my email is - [protected]@gmail.com

I was doing purchase on samsung e-store on 28th of December 2012, while doing the transaction with my HDFC Credit card for Rs 34439 transaction got failed .Savex computer limited was supposed to deliver the product so i called the samsung e-store for the same and registered with them for cancellation. They told me that they refund the money in 15 to 21 working days...But still they have refunded the amount to the bank. Two out of 3 EMI has already billed and interest has been charged by bank on the outstanding balance as samsung told me not to pay any amount....

Please find the details--

Order id[protected]
mob--[protected]

Please look into this matter as soon as possible as it is giving me mental tension......If this issue does not get resolved soon ...i will move to the court......

Dear Sir,
I Meherfzad Roowala purchased Samsung Galaxy S2 (19100) mob handset from SSK Retails PVT Ltd on 29./12/2013 not yet 2 months passed. My ph gets heated very fast even if it is kept idle not in use.
My ph battery gets drained fast even not in use. It has to be charged 2 to 3 times in a day.

The service centre at AC market Mumbai is not ready to exchange handset or a battery. They are only ready to format our phone. We told them to check the battery by inserting in another handset. But he was not ready to do so.

Meherzad Roowala [protected], [protected], [protected]

MY LED TV 40" NOT WORKING PROPERLY. FOLT IN POWER SUPPLY. I AM IN RAJKOT CITY. MY CELL NO IS [protected]. I DON'T KNOW THE ADDRESS OF SAMSUNG SERVICE CENTER. I WANT PAID SERVICE.

bill no: [protected] (25 days taken in previous complaint still same prob)
bill no: [protected] (9/2/2013 till up to now )

I purchased this Phone Model No: W279, Imei No: A0000039ED96F5 from local dealer Shivam Communication of Rs6000/-
from the day 1st i am having problem in GSM sim slot, i am not able to make call for a long in starting it cuts in between after some time i have a complaint of my friends that u r phone is always switched off but its on from my side.
I went to Samsung Service center 'MAA Vaishnavi Services' Add: U-157, Ist Floor, Shakar pur Delhi-92. on 30th Dec, they received my handset and gave me time of 4-5 days at that time they took around 25 days for changing slot of GSM sim but still the prob was not resolved, i m facing the same problem and then they deposited my handset for change in main board plate they gave me time upto 3/4days but its almost 12 days my prob is still at the same condition.

If the company (samsung) is not having main board in spare, why the hell they are selling these set. I m not able to use this phone from last 4 months who will bear the lose of fall in rate of handset, Please gave me another latest set in place of this

Hello, i feel cheated.

Sorry about my english...

In 2010 I purchased UE46B6000, a year late the first issue was thin black horizontal lines across the panel one year . Diagnosis of technic service: Defective Panel, they replaced the panel and motherboard PCB MAIN. Back to work and a year and few moths the same thing happens again plus red and green vertical lines. It imposble to watch TV and also happens in...

some times my tv becoming blank i.e. no video/image was seen, after lodging complaint service engineer visited and tv was taken to service center M/s Abhinav Enterpris Motilal Mumbai 400104 on 15/2/2013 Bill No [protected] dated 13/02/2013 and i was told that it will be brought back in a day or two, now today am been told that one part is not available and it is requisitioned from Company then only it will be repaired, i am shocked to know this. What sort of this Organisation is in Mumbai customers are told that parts are not available then what customers in interior parts must be facing. I need immediate response and resolution of my problem.
Pundalik Pote
[protected]

I bought this samsung galaxy ace plus S7500 in the month of september 2012 the dealer told me it will be upgraded to icecream sandwich and to clarify my problem I looked at the specifications of this phone in the internet and yes it is showing the device can be upgraded but still no sign of it .So please tell me whether it can be upgraded or not.

Worst mobile phone
Samsung SCH W299 is worst phone I ever seen I am using this phone for last 1 yrs. There is no suppport from samsung company to upgrade this phone... price of 11800/-... IT IS A CHINA MOBILE COPY BY SAMSUNG

i have problem with my gts5360 moble network problem. often it show out of network . i also repair my phone under warranty against this problem . service centre also change mother board for heating problem and network problem. but its not working properly . i;m not satisfied with service centre. service centre is giving proper response . if you (samsung) are not able to solve my phone problem please replace my moble phone. otherwise i am going to consumer court.

the detail of earlier calls & reports are as under

model no. samsung gt s 5360
dt. of purchase [protected]
s.no. rj1c63v2k1x
imei no - 352384/05/100544/7

my name is - Girish arora
cgontact no. [protected]
emial.id [protected]@gmail.com

Mobile set Samsung S5253 wave 525 w/o MM C was purchased @rs 6110.00 on[protected] from M/s One Mobile with extended warranty insurance policy of M/s UNITED INDIA INSURANCE Co. issued by the dealer at an extra cost of Rs 269.57. Though the extended warranty is still valid, all the three i.e Supplier M/a Samsung India, the dealer M/s One Mobile, and the Insurer M/s United India are washing their responsibility.

I bought a Smart Phone name Samsung Galaxy Ace duos 6802 on 25/12/2012 and the mobile is not working properly at all. As the phone is a dual sim phone but it does not support both the sim. when sim 1 work then sim 2 stops working and when sim 2 works then sim 1 stops working.

Further its battery backup is very bad. It works only 5-6 hours.

Its hardly 2 months passed from the day i purchased the mobile.

When i we went to the seller of this handset, he told us that he is not responsible for it. I tried at the samsung service centers in Delhi & Noida to resolve my problem, but they people told me that they do not accept the mobile phones and also all of them referred another service centers and i am not able to resolve my problem till yet.

You are requested to kindly look into the matter and resolve my complaint as soon as possible. You may contact me at the undersigned contacts.


Thanks,

Name- CS Neha Goel
Mo.- [protected]
E-mail- goel.[protected]@gmail.com

We are having a 2 door SAMSUNG referigerator.The Referigerator lower portion is not cooling.made a complaint in december 2012. Since then the local service centre at Dehra du is not doing anything.
The engineer from Samsung has come almost 4 times but after reaching our home they say that referigerator has to be DEFROST first and when we switch of the fridge they never turns up the next day.
This has happened 3 times since the last 20 days.
We are regularly complaining to the customer care but no response.
They just say we are following it up. be patient.

Regret to inform Samsung Customer care is not helping
Either to neither block my handset nor track my lost mobile.
I have already filed FIR and I have the copy with me, still Samsung customer care executive is saying that it is not possible to Block or Track the phone buy using IMEI number.
I have not activated mobile tracking facility and didn’t register my mobile with my email id , that doesn’t t mean that Samsung can’t help to even block the mobile , to stop miss use.

Response from customer care executive is shamefully poor , they don’t have complete clarity on asked subject.

Requesting to Block my hand set and help me to track it
IMEI- [protected]
Model- S7562 duos
Mobile registered with Google for anroid application id: [protected]@gmail.com



Regards.
Ajay Kumar Kujur
[protected]