Samsung India Complaints & Reviews

I purchased a refrigerator model no RR2015SSBSZ from elctronics centre pvt ltd Benachity Durgapur, WB on 10/07/2012. the refrigerator is not working properly. on 02/03/2013 I lodged a complaint to your customer care on toll free number . your engineer visited and made a hole in back side of freezer but failed to correct the fault. please look the matter immediately otherwise i will move to consumer forum.

It is pretty Shameful to see that corporate like Samsung are falling short on their commitments.

I bought a Samsung Smart TV from Thailand, Model No. UA32ES5600RXXT with Serial No. LFCJ3DGCA01075L.

I paid an extra amount since it said that the box included the smart TV Wireless Dongle in the box, however when I opened the sealed box I did not find one. I am not too sure who I should complain to, however I plan to visit the consumer redressal forum incase I do not get a satisfactory reply.

My Contact Details are:

Siddharth
+91 (0) [protected]

Hello,
I purchased a Samsung mobile S-6102 in Sept. 2012 with 1 year warranty. Its Second Sim card slot was not functioning regarding this I went to Samsung service center(Samsung India Electronics Pvt Ltd., CC/28, Nehru Enclave Kalkaji, New Delhi - 110099) for My Phone repair. There I was informed that Sim card tray was damaged. For this Fault the customer care executive charged Rs. 360 saying that it is the cost of sim tray. I paid the bill and bought my phone but today i saw that the charge of sim tray was only (Rs 22+tax) and they have charged extra in form of labor charge(300+tax extra) during warranty period.But I think there is no service/labor charge during warranty period only the cost of part is taken from the buyer.

Please do need full ASAP
Raju Yadav
[protected]
[protected]@gmail.com

This is kind your request that i have bought a samsunng smart LED 3D TV (UA46ES8000) From Seven Wonders Electronics Tr.LLC, Dubai on 29th Jan,2013, but within few days after installation done by samsung technical person my TV is not working and i made online complain and the person came to my house and took photo of the bill of the purchaser. After few days he calledup and said your request for the replace of the power socket was rejected due to the serial no of the TV is from Behrin instead of Dubai.

I made many mail communication with the support samsung india, but they are not ready to solve the problem even after i have submitted the international warranty card also. it has already one month by making mail and waiting for the support.i sent all the details what they wanted but no reply till today

Pl do the needful

Gaurav Shah

My Samsung Galaxy Note - purchased on 6the May 2012.
Since last 3 monthes :

Reference no. for my complaint at Samsung is [protected]

17 visits to service center since day 1.

2 motheerboards changed.
Screen changed.
Connector changed.
Software upgraded 5 times.
Data cleaned and re-installed.
Battery changed.


YET - my problem remains the same!

Battery drain, overheating, phone auto-switch-off and Kies firmware detected.

And no one at Samsung is willing to help!
Mr. Pramod has called twice.
And he just lies to me right on my face!

He says piece is ready I have checked - when I go theere - theey say piece will be ready not before 5 pm.

He lies to me and tells me theat Note gives battery backup of only 10 hours. Your piece is fine use it!
Even theough I had attached screenshots.
I am not dumb. My wife, my brotheer-in-law, my 3 friends all have a Note. They are all getting at least 19 to 22 hours.
I also used to get theat much. Since 3 monthes my phone has developed problems.

And Samsung is just making me run around. Keeping thee phone in service center. Changing software and giving answers.

My Note is UNUSABLE!

I wish for a replacement or even a paid upgrade to some otheer Samsung phone.
But theey have totally spoilt my current phone.

It is very shame for Samsung like a reputed mobile brand company that in your Customer Care Office did not have correct records about my Windows Mobile. Your Customer Care Engineer cannot track my mobile details from your computer records, where I already given all the details of my mobile. From me, your service engineer wanted to know all the service details with job id numbers. So you can understand that I have to share all the service details which are your records. Ok… no issue… I am always ready to share all those things with you regarding my phone.

Please note down the details

Mobile Model: Samsung Windows I8350
EMIE No: [protected]
SL NO.: RQ4BC51733A
Date of Purchase: 20/03/2012

Sl No Date of Submit for Repair Problems found Job ID No. Service Center Name & Location Received after Service Service Details Customer Name Mobile No Remarks
1 [protected] Touch Screen not work [protected] Excel Service, Asansol [protected] S. Das Gupta [protected] Good Service
2 [protected] No network and auto off [protected] Excel Service, Asansol [protected] S. Das Gupta [protected] Good Service
3 [protected] No network [protected] Excel Service, Asansol [protected] S. Das Gupta [protected]
4 [protected] Phone auto off, no power on Excel Service, Asansol [protected] S. Das Gupta [protected] Poor service and Harassment Started
5 [protected] Hang and auto restart [protected] Mobile Technologies, Chennai [protected] Reinstalled Software Bishnu Pada Das [protected] I lost my data & phonebook , they did not ask for backup
6 [protected] Hang and touch screen not work [protected] Mobile technologies, Chennai Still in Service Center Mother board replace Bishnu Pada Das [protected]

After all these things, I am really puzzled about Samsung mobile and Customer care. From last few days it is my duty to call your 24 hrs customer care office and send mail to Samsung support and you (CEO) also and receive a call from your customer office. I already spend my lot of working time and money also for this mobile service.

For your information, from the starting:

Total Mail: 6 Nos.
Service Center Visit: 6 times in Asansol and 3 times in Chennai
Money Spend: 3 day salary for leave to reach your service center (Now I am in probation period, no leave)
Rs. 1478.80 x 3 = 4436.00
Car fare: Rs. 430 x2 times = Rs. 860.00 x 3 days = Rs. 2580.00
Call charge for Customer Care: L/S Rs. 100.00
Total I was spending: (4436 +2580+100) = Rs. 7116.00

**all the documents (Leave Letter, Car Fare) I will send to you with consumer forum.

Now I am not interest in this phone, better I will parches one new mobile of others brand. Otherwise I have spent more money and time for this mobile. So, my request you to please pay first these amounts which I already spend for this mobile to contact you and reach your service center and then whatever you take dissection what do you want to do about my phone.


Thanks & Regards

Bishnupada Das
[protected]

I have sent the fridge to tirupur service centre, more than 10 days no proper reply, customer care is always wait, live chat is not proper working, service centre ph.number is not correct at samsung website. kindly all are update, my fridge have compressor problem, current comsumption is too high more 5 units per day. kindly take necessary action regarding quick delivery.

Dear Sir/Mam

My name is Geo Thomas On 2013 march 8 i have lost my phone with SIM, SIM Card number is: [protected] And My Communication Address is :-
Geo Thomas,
Magnum Network Support Pvt Ltd
Shraddha Building, Mistry Complex,
JB Nagar , Andheri East ,Mumbai Pin 400059
Contact Details:
Mob [protected]
Land Line :[protected]
Email: [protected]@gmail.com

And my stolen Mobile Details I mention Below

IMEI :[protected]
Type Allocation Holder :Samsung
Mobile Equipment Type: Samsung GT-i9001 Galaxy S Plus
Est. Date of Range Issuance Around Q3 2011
Reporting Body British Approvals Board of Telecommunications (BABT)
Primary Market :Europe
Legal Basis for Allocation EU R&TTE Directive

Information on number format

Full IMEI Presentation [protected]
Reporting Body Identifier 35
Type Allocation Code 35172205
Serial Number 401374
Check Digit 7

my samsung galaxy r got switched off suddenly. an dnot able to on .given to cervice center for repairing they said its mother board complaint .and i spend 7000 for new mother board .it got same problem again after repairing the mobile on next day.i replaced the mobile again to cervice center again...
and now they says that the want change motherboard again .................................i am having the doubt that weather the are repairing mobile in the approved cervise center or some other local cervice senter

Hi,

I purchased the Samsung LED TV less than 18 months back and there is a horizontal band on the top covering about 25% of the screen. When I raised the complaint at the service centre, the engineer says it will cost 25000 to repair the TV !!!

Cant believe such a pathetic product was sold to me and that this issue has been occurring since 15 months of the purchase.

Please help me sort out the matter

Thanks
Samarth Sharma
+91-[protected]

Shah's Delivery and Customer Service not satisfactory
I bought a refrigerator and an microwave oven last sunday (March 3rd 2013)
1. Both were supposed to be delivered the very next day, but they were late on their delivery
2. The refrigerator was mis-handled by the delivery person. It was not carried vertically as instructed in the box cover.
3. Misguided us with improper instructions while installing the refrigerator.
4. Microwave oven is yet to be installed and instructed, been 5 days now.
5. When questioned about all these to the manager and salesperson they try to convince me saying this is the usual procedure they follow and they cant follow all the instructions provided to them from samsung with respect to delivery methods and installation procedure.

Totally upset with Shah's (Tnagar, Chennai) approach in handling this issue.

i am using samsung mobile,my mobil no is [protected].,my name is sony thomas,but from afternoon it was not workink,asking for puk number,ple provide as soon as pooible.
thank u,
sony thomas

Hai
I am Afsal muhammed mailing on behalf of
a Samsung authorized service centre Allapuzha. We are using BSNL Broad
band services for the last one year*. We are using static ip address for
our internet connection as it mandatory for us for using our company
website. The change in IP affects our works and kindly notify that ours is
customer service department. For the last few months even though we are
paying for 4 Mbps broad band connection we are only getting a max of 64
kbps browsing speed and download speed is critically below 50 kbps. We
are continuously compliting these issues to allappuzha customer service
department but we are not getting any proper response or solution for
our compliant. Now a days our IP address also get changing and
it severely affects our works.We are now forced to look for some other
options for internet connection even though we are likely to continue with
BSNL. We are very sorry to tell you that we have to disclose the issues
with BSNL to each and every customers who visit our service centre as we
are unable rectify their issues only due to this internet issues related
with BSNL.*



SO I demand an explanation for

1)the reason for which such a delay is taken for service.

2) why the calls that i made to the concerned department was not properly
answered

4)why they are not able to resolve the issue


expecting a quick reply from your side

with sincere regrets about trusting BSNL



Custemer ID : [protected]

Account Number :[protected]

Phone number : [protected]



Should you have any queries please don’t hesitate to contact me in the
above mail or in [protected]/ [protected]/[protected]



Thanks and Regards


Afsal muhammed

Friends Electronics

Samsung Authorized Service Centre

Sas Mahal Complex

Vazhicheri

Aleppey

sir, i bought a samsung led 3d tv 55 inches { model UA55ES6200 } on 13/7/2012 from qrs electonics,trivandrum,kerala at rs 156000 +additional warranty 2 years 6800,,,,total 3 year warranty..... these days my led panel seeing over brighter with cloudy spots on all sides....service engineer came and told me to change the panel.....but iam not satisfied becuse [ i know that they are using the reconditioned led panels,,,,picture quality will lose] sir,i want to replace the tv or refund the cash..so please help me...[protected]

TO WHOM IT MAY CONCERN
This is to state that, I had purchased a Samsung LED TV the details of which are furnished below, from Tecnocity Kolkata.:-
Model:- UA46B6000VR
Model Code:- UA46B6000VRMXL
Serial No. 12503ZES400003B
Version:- SQ01

On the purchase I was informed that I was the second owner to buy this model from East zone(Kolkata).
A few days back my TV set fell from its hang position first on my TV Cabinet hence damaging the same and then on the floor and got damaged. The reason appears to be some string arrangement failure on the back of the TV. A few pictures are also attached for your perusal.
You are requested to look into the problem at the earliest and give a proper solution either by repairing it or by replacing it.

Thank & regards,

Giridharilal Thard

64, Bright Street

Kokata- 700019

I had initially purchased samsung galaxy S III on 20-Feb-13. However, soon after its use of 2 days i got to know that the phone was getting heated abnormally n hence practically it was dead to be used. I had taken it to samsung service station and thereby they found piece as defective n hence issued me an order for replacement. I got a new phone on 01-Mar-13, however, found that the phone was getting automatically restarted.. i again took it to samsung service center & they declared the product is again defective..

Samsung service station is telling to contact dealer for any further processing. Samsung dealer is not responding to process refund. I have written mail to samsung CEO's office however in reply i was told they will contact me shortly. I cant be contacted over phone as my phone is not working. I had also booked a complaint on call center still there is no response.

Is there anyway i can get refund from the company ? Now due to Revision in excise rates all the phones have became costlier.. so i will have to end up paying more price for buying a new handset. Is there anyways Samsung can compensate me for the same.

Looking forward for a prompt response and actions...

Hi,

I purchased samsung laptop on 2nd june 2013. Since today I had to send my laptop 3 times to tere store to repair.Issues are below -:

When I purchased, I was given in written that I will recevie onsite warranty but later on first complaint they said that they will pick and drop laptop at home but will not repair the laptop at home. In first 2 complaints they formatted the harddrvie and I lost all my c drive data

On 21st Feb 2013 , My laptop could not boot, it was simply not passing the windows logo screen, so I called samsung and they pick the laptop on 25th after several request. The person who picked the laptop said that he will reach office in next 30 minutes and call to confirm the issues. He did'nt call on same day so we call there service centre next day for update and they said that the person has directly gone to home so my laptop hasn't reached to samsung service centre yet (which is no doubt highly unprofessional). Then they said that the hardrive needs to be changed. When I asked they for the data they said that they will send the laptop unrepaired to my home and I will have go get my data recovered at my own cost. MY question is - " why should I bear the cost of data recovery from faulty harddrive which is under warranty." They intially simply deny but later said they will try. After a day they called and said hey could not recover the data. I asked them to reimburse me the cost and I will get it recover but they also deny for that and when I said that I won't accept the system without that then they said its OK.

Now I am simply asking them to replace my laptop as it has been gone to service centre 3 times within first 7-8 months of warranty and I can't trut that once its warrnaty get over it will work without any issues. They said that they can't do it and they will only repair the laptop and send it back. Now my laptop has crashed harddrive, pixel borken LCD, touchpad not working properly, keypad keys stuck sometimes. Earlier it was sent for slow working, LAN not working, battery backup issue, system hang sometimes.

They said that they can increase the warranty time period but I am saying that since this peice is faulty and need repair every second month then please replace it and give me the crashed harddrive. I will recover the data at my own cost and send you back.

I was dealing with Shashank from Nodia office who was intially sounded helping but later starting getting rude.

I called them at least 15 times between 1st march to 2nd march for a single callback.

My complaint number was [protected]

Regardz
Vinod Gulia
[protected]
[protected]

Hi,

I have brought the Samsung Galaxy Ace Handset in month of March 2012.It was working fine till November 2012.After that I was constantly facing issue of losing the Network.In December 2012 I have replaced my SIM but I was still facing the same problem.Then I have taken it to Samsung Service Center,they kept it for more than 3 weeks and changed mother board but of no use.After that I have changed SIM 3 times but of no use.Importantly all the SIM was working fine in other Handset.

Regards
Danish
[protected]@yahoo.co.in
[protected]

I am a resident of Faridabad. I bought this brand new Samsung Galaxy Grand on 7th Feb.2013 and within a week I started facing unlimited number of problems with the handset. Before this I was using Nokia,I have been a Nokia user for more than 15 years but as Samsung has come into the market and making so many commitments in terms of technology,I made up my mind to shift to Samsung from Nokia and bought their new launch Galaxy Grand.
Within a week I started facing problem of Low Battery backup,phone disconnection on its own,problem of screen rotation,some keys not working and last but definately not the least it gets hang almost all the time.

I went to their service center,Ajronda Mod,Faridabad,from them I got to know Grand is actually creating problems and they have replaced 7-8 handsets till datet but unfortunately they cant change my because I started facing problem at the 8th day.

Now they will format and even after that my problem wont be rectified they might change its motherboard and dnt know what else.
I want my money back because Samsung is not delivering of they have promised and I cant be sure whether my problem would be rectified permanently or not.
I request you to help me for the same.If required I can provide the bill details.
Thanks
My e-mail id is: [protected]@gmail.com
My mobile no. is:-[protected]

Dear Sir,

Pls help me I have purchase samsung led tv from e bay.com on 5 th nov 12, after one and half months tv gets automativ on of and i called seller mobile no on [protected] but its out of service then i called is landline no[protected],[protected], but this no is not pick any one. then i called e bay customer care from him side pls mail to seller [protected]@gmail.com mark with e baay cc id [protected]@ebay.com then i send mail. i have waited one week then i called again e bay cc then they replied mail to [protected]@ebay in after i have send mail to this id and after 2 days e bay cc replied as per e bay policy we accept complain within a 30 days so pls contact with seller.

Dear Sir let me know who is seller i dont no i just log in e bay.com and purchase led rs 23 990, they send from seller means ebay and seller is type thats not my look out so pls i wouldlike humble request u to pls relace this led from ebay or seller. i am frusted from one month pls help me sir.i am a private employee i am not able to loss this amount.i hope give me the possitive report.

Regards

SACHIN TRIPATHI
[protected]