Samsung India Complaints & Reviews

some times my tv becoming blank i.e. no video/image was seen, after lodging complaint service engineer visited and tv was taken to service center M/s Abhinav Enterpris Motilal Mumbai 400104 on 15/2/2013 Bill No [protected] dated 13/02/2013 and i was told that it will be brought back in a day or two, now today am been told that one part is not available and it is requisitioned from Company then only it will be repaired, i am shocked to know this. What sort of this Organisation is in Mumbai customers are told that parts are not available then what customers in interior parts must be facing. I need immediate response and resolution of my problem.
Pundalik Pote
[protected]

I bought this samsung galaxy ace plus S7500 in the month of september 2012 the dealer told me it will be upgraded to icecream sandwich and to clarify my problem I looked at the specifications of this phone in the internet and yes it is showing the device can be upgraded but still no sign of it .So please tell me whether it can be upgraded or not.

Worst mobile phone
Samsung SCH W299 is worst phone I ever seen I am using this phone for last 1 yrs. There is no suppport from samsung company to upgrade this phone... price of 11800/-... IT IS A CHINA MOBILE COPY BY SAMSUNG

i have problem with my gts5360 moble network problem. often it show out of network . i also repair my phone under warranty against this problem . service centre also change mother board for heating problem and network problem. but its not working properly . i;m not satisfied with service centre. service centre is giving proper response . if you (samsung) are not able to solve my phone problem please replace my moble phone. otherwise i am going to consumer court.

the detail of earlier calls & reports are as under

model no. samsung gt s 5360
dt. of purchase [protected]
s.no. rj1c63v2k1x
imei no - 352384/05/100544/7

my name is - Girish arora
cgontact no. [protected]
emial.id [protected]@gmail.com

Mobile set Samsung S5253 wave 525 w/o MM C was purchased @rs 6110.00 on[protected] from M/s One Mobile with extended warranty insurance policy of M/s UNITED INDIA INSURANCE Co. issued by the dealer at an extra cost of Rs 269.57. Though the extended warranty is still valid, all the three i.e Supplier M/a Samsung India, the dealer M/s One Mobile, and the Insurer M/s United India are washing their responsibility.

I bought a Smart Phone name Samsung Galaxy Ace duos 6802 on 25/12/2012 and the mobile is not working properly at all. As the phone is a dual sim phone but it does not support both the sim. when sim 1 work then sim 2 stops working and when sim 2 works then sim 1 stops working.

Further its battery backup is very bad. It works only 5-6 hours.

Its hardly 2 months passed from the day i purchased the mobile.

When i we went to the seller of this handset, he told us that he is not responsible for it. I tried at the samsung service centers in Delhi & Noida to resolve my problem, but they people told me that they do not accept the mobile phones and also all of them referred another service centers and i am not able to resolve my problem till yet.

You are requested to kindly look into the matter and resolve my complaint as soon as possible. You may contact me at the undersigned contacts.


Thanks,

Name- CS Neha Goel
Mo.- [protected]
E-mail- goel.[protected]@gmail.com

We are having a 2 door SAMSUNG referigerator.The Referigerator lower portion is not cooling.made a complaint in december 2012. Since then the local service centre at Dehra du is not doing anything.
The engineer from Samsung has come almost 4 times but after reaching our home they say that referigerator has to be DEFROST first and when we switch of the fridge they never turns up the next day.
This has happened 3 times since the last 20 days.
We are regularly complaining to the customer care but no response.
They just say we are following it up. be patient.

Regret to inform Samsung Customer care is not helping
Either to neither block my handset nor track my lost mobile.
I have already filed FIR and I have the copy with me, still Samsung customer care executive is saying that it is not possible to Block or Track the phone buy using IMEI number.
I have not activated mobile tracking facility and didn’t register my mobile with my email id , that doesn’t t mean that Samsung can’t help to even block the mobile , to stop miss use.

Response from customer care executive is shamefully poor , they don’t have complete clarity on asked subject.

Requesting to Block my hand set and help me to track it
IMEI- [protected]
Model- S7562 duos
Mobile registered with Google for anroid application id: [protected]@gmail.com



Regards.
Ajay Kumar Kujur
[protected]

Hi,
i have bought 40 inch LED from muscat, Oman on 27/10/12 and the mother board is shocked, when i bought from Oman the dealer gave ,e computerise invoice with warranty stamp.Recently i ask repair service from samsung where they took 5 days to just visit my place and then they says we require warranty card and not the bill copy. then i arrange the warranty card somehow from Oman dealer with his stamp and again i called up samsung to repair the same. Again it took another 5v days to send the technician where he raise the issue that the warranty card is of local city and not valid for India.
Now how the customer will come to know what is local warranty card or international warranty card, its the dealer responsibility and company to give us the right document. the samsung people are asking to pay 8500 Rs for the damage where its recently bought and on international warranty.

My email id is [protected]@gmail.com.

this is to inform that ..i have a complain regarding samsung mobile product which i m using from last FIVE month..i have samsung galaxy s2 I-900,IMEI NO-353824/05/473489/8 PURCHSASE FROM THE AUTHORISED SAMSUNG SHOP (BELA COMMUNICATION)..KAVINAGAR GHAZIABAD UTTER PRADESH, SAMSUNG galaxy s-2 which i m using it is heating from last 4 month an i have checked mobile from the authorised service centre RDC rajnagar,ghaziabad..i have got d same problem again butt it didnt complete on d basis of technical facts.they had changed motherboard..once but again d same problem m facing so i want my new handset so that in future i wil not be facing this problem again...so itz a humble request kindly look into this matter an take major action regarding for this complain i wil be higly obliged ...i[censored] will do it according to the certain time what they had given to me from last six month...do it ASAP....,



1st =complain date on 26/09/2012= comp.no =[protected]
2nd=complain date on 12/12/2012 = comp.no =[protected]
3rd=complain date on 23/01/2013 =comp.no =[protected]
4th latest complain date 11/02/2013 =com.no =[protected]

but i am not satisfaid b.coz evry time same complat.
plz i want satisfaction.................

Hi have purchase new samsung tablet on 23 dec 2012 with offer free bluetooth will send to your home by courier by samsung team
2month have been passed i have mail N time to samsung india with my phone bill softcopy.
but they didnt reply me
what a poor sevice by samsung team.

Pankaj Sharma

This is complaint against the reliance digital outlet at Phoenix mall , Mahadevpura , Bangalore and Samsung India.

I purchased the Samsung Microwave Oven (CE1041DFB) on 11th Nov. 2012. I have been cheated on brand new product as described below.

1) In my brand new Samsung Oven, accessories like MUlti-spit with 6 kebab skewers + barbecue skewer was missing and this being confirmed by reliance service person and Samsung engineer independently at different times. These parts are nicely displayed in the store as a part of accessories being sold along with the product.
Even after so many mail exchange/phone and personal visit to reliance digital /calls to samsung customer care, still (as of today 12th Jan 2013) the part is not delivered to me.
Reliance and samsung being playing the blame game and customer like me is suffering just because of their fault. I have been suffered and mentally disturbed after buying this samsung product which is the brand new one and having missing part.I request you to take strict action against the company and dealer, Imagine if the part is critical for appliance operation and it may lead to severe consequences not only to individual but to the people living around them.

2) When I decided to purchase samsung oven, we were told that 5% cash back applicable on icici credit card on purchase of samsung oven product and this we have confirmed so many times from the sales executive and finally purchased the product later when I enquired the 5% cash back was not applicable to the product with less than 15000/- purchase cost.
I have been cheated and tricked to sell the part when the competitive price in other stores/online was less compared to reliance digital price.

This is my request to take a strict action against such dealer / company who is cheating the customer on purchase of brand new product and doesn't hold the accountability and responsibility of their brand new product. They are merely drive to make profit at any cost and hold no responsibility of their product, society and nation.

Regards
Manish

Dear Sir/Mam

I have purchased two Samsung Galaxy Note –I (GT-N7000) from Spice Retail LTD. Shop no 10 & 11, old Delhi road, opp. Sector 14, Gurgaon (Haryana) on 13&14JANWARY 2013.Both phones have problem-Auto switch off, Heat up, Hanging & Battery backup from the first day of Purchasing. I have called to our shopkeeper (Spice retail ltd) they replied me it only due to software problems so you go to Samsung Services center & update your mobile software.

Due to time problem I have visited Samsung Mobile Services Center on 30JANWARY 2013 (JAI SAI RAM ELECTRONIC SERVICES, SHOP NO 9, FURNITURE MARKET,N-B, GURGAON 12001,)
Tell him about my mobile problem, they replied me mobile software required updatision. After updating of software your problem should be clear. but problems are still there..
i have visited 3 times in samsung service center
1st time 30 JAN 2013.
2nd time )4 FEb 2013
3rd time )9 Jan 2013

After that I mailed to Samsung CEO’s & Executive team for www.samsung.com. But there are no solution.

I finally left both mobile on Samsung service center on 09 Feb. & requested him please retain my money I not ready use your handset.

(I do not want repaired my mobile, I want replace my mobile phone because of it Samsungs Quality problems from the first day of purchase. But they say you can call to Samsung customer care. It’s your problems if you want replace you came here with in week.

I show this problem from the first day of purchased but due to shopkeeper & Samsung services center time goes to find out what is the problems.)

After that I have continually called to Samsung customer care & website mail. But still they don’t provide any kind of solution.

What kind of service is providing a big company??/

Please help me on this matter.

My reference I.D provided by Samsung care is [protected].
Thanks & Regards,
Mukesh Kumar
+91-[protected]

EAR sir/ma'am
I am (CAPT BHARAT SINGH BIST INDIAN ARMY) a
customer of Samsung for last 2yr. I have Samsung refrigerator (303 Lt)
model no (RT31HCUXI/CTL2011 ) one laser printer model no (SCX3200).
and mobile galaxy s plus(9001) .I had a great trust in your brand
regarding consumer satisfaction and quality product,but I am so sorry
to say that it didn't last even 2yr,the type of customer service you
people are providing for your mobile phone is substandard and a lot
is required to improve it other wise very soon you will lose large
number of your valuable customer specially when the competition is cut
throat.

2 . my phone has two issues :
(a) I open any application may it be my contact ,sms,
google play ... I mean any application it automatically goes back to
home screen without touching any key and it is so frequent that
it can really make any one go crazy .
(b) Phone automatically captures screen shots and the
quantity is between 24-30 screen shorts in a day,which gets stored in
my gallery .

3. I have been to your customer support at INDORE (Star Mobile
Service Center MZ-116, Mezzanine Floor Yashwant Plaza,INDORE MP Ph
no:[protected]) on 19/11/2012 with complaint no [protected] to rectify
the above problem.My phone was returned back to me in two days stating
that it has been rectified, but problem still stands.

4 The same problem started within two days only, and as I do not
have the luxury to visit cities as often as OTHER CIVILIANS have. I
have to live with same irritated piece of handset for next 3 months
(till the time i returned back to civilization) and it really kills
you when you want to speak to your dear and near ones but you can't
because the hand set was just returned to me without rectifying or
better to say just after formatting the hand set which was not the
solution.

5 I again visited your customer support on 16 JAN 13 (WORK ODER
NO:7258) with same problem and my phone was again returned back to me
stating that it has been rectified but to my surprise i have to go
through the same suffering again .I called up your customer support no
for the above mentioned problem with ref no.[protected]Mr Navneet).
He told me that i should make him speak to technician once i will be
at the customer support (though it is your job to speak to customer
support and not mine). Once i reached customer support on 09 Feb 13, I
called up your customer support but the person there was unable to
connect me to technical cell. He told that he will arrange a call for
me but i haven't received any call till so far from your side .

6 Finally for the third time my cell phone is again with the
customer support with work order no HHP-ST-1-7634 dated 09 Feb 13. To
my surprise the technician out their told that he has never seen any
phone that clicks automatic screen shots .So when your technicians are
totally unaware how the problem is occurring, then how will they
rectify it.I am pretty sure that in next two days customer support
will call me and try to deliver the same set after formatting or may
be updating the firm ware .

7 To be very frank,i know and i guess till so far you also must
have realized that this is not any software issue other wise after
updating of installing new firmware ( that was done in first go only )
the issue should have been resolved. I am sure that there is some
kind of manufacturer defect in this particular hand set and i am not
saying such defect could not occur in a phone, it may occur but then
it is your moral responsibility to take that particular set back.So i
request you to please change my hand set as soon as possible and issue
a new hand set to me and direct your customer support at INDORE about
the same as i will not take this faulty hand set at any condition, and
if require i will approach all other law full channel to do so. But i
am pretty sure that being very renowned and professional firm you will
not create any situation that i have to do the same.

8 I also want some strict action be taken against all the employees
who were involved in this type of severe negligence and who were not
able to discharge their duty honestly and responsibly for which they
are paid .

9 I am hopeful for positive response from your side and hope that
you will provide a reason to me to trust your company once again .

CAPT BHARAT SINGH BIST
[protected]
[protected]

Dear Sir/Madam,
My self Samiran Biswas purchased a Refrigerator (model no - RT2735TNBSZ/2012) from Khosla Electronics on[protected]. At the time of purchasing I know that one assured gift (Mobile) is there & the representative of the shop convinced me that it will be delivered in 2 months maximum from the date of purchasing. They also gave me a Samsung representative phone number who actually taken care of this gifts.
It is quit embarrassing to me that Samsung such a big company & carrying a excellent goodwill can cheated their customer on this way. I have a good faith to your company & used lot of things of your brand, but facing the current situation this time I bound to say such words. When I didnt received this gift on time, regular followed up with your company representative ( Mr. Rathin - [protected]) & he assured the gift will delivered within 7 days. They asked me to give the invoice twice of time. After all thing are happened one day I received a call from your customer care & she told me the same thing (delivered in 7 days) & gave me a dead line date[protected]. But as usual date are passed, again I follow upping with them & again they gave me the date[protected]. When I faced the same thing ,called your representative to make sure of non receipt they didn't picked up my phone.
I told you the actual scenario which I facing, its not just a matter of a mobile phone but its seems to be a cheating. As for the good faith I send you this mail to you & not to the consumer forum. Think you understand my situation.

Many Thanks & Kind Regards,

SAMIRAN BISWAS

Hi,

I have purchased Samsung S duos and I have issues in mobile data.. I Have connected the mobile data from Sim2 but the bill of data usage is sent from Sim1.. What kind of defect is this?? May I Know Please.. we are getting bills from both the service providers.. why?? we are not going to pay the bill for your issues

Regards,
Anu

Dear All,
I had purchased Samsung Galaxy SII smartphone on 22nd Oct 2011 for INR 30,000/-. The phone is about 1.3 yrs old, and all of sudden the PBA (Motherboard) is damaged (as per the Samsung Service Centre). The PBA costs almost INR 9000/- and i believe it's purely a manufacturing defect. Request your help/guidance in this case, as i really don't want to spend INR 9000/- after purchasing such a costly phone and that to within almost a year.
Prakash

Respected sir,
We bought A refrigerator. Its out of warranty. Its been 7 years it was working well but suddenly a problem arrised and it stoped working. Kindly help us. We tried to fix it 3-4 times but the problem was not fixed.


Thanking u

Regards
Vijay gupta

My complaint is agst Samsung and Big Bazaar regarding Free mobile not delivered to my home which was informed while buying refrigrator..
File of email comunication is below.
Samsung and big bazzar both are not giving proper response. i do not know where to go.. else i have to take consumer court action.

Regards
vikram singh bhugari ([protected])


----- Forwarded Message -----
From: Vikram Singh Bhugari <[protected]@yahoo.com>
To: "support.[protected]@samsung.com" <support.[protected]@samsung.com>
Cc: "karthik.[protected]@partner.samsung.com" <karthik.[protected]@partner.samsung.com>; "[protected]@futuregroup.cin" <[protected]@futuregroup.cin>
Sent: Sunday, 3 February 2013 6:37 PM
Subject: Fw: Fw: [protected] ---- Unethical service - NO proper response -

Dear Samsung Friend,

Refer to our email dtd 23.01.2013, Samsung is not giving proper information to consumer and even Big Bazzar / Future Bazzar is not giving proper response. Now Big Bazar executives are not lifting my mobile also and even if we go to big bazzar, they talk on their phone only and not meet us.

On[protected]:24 hrs I have received a call from Samsung customer care No. [protected] and your executive Rakhi sharma told us that my complaint has processed and Samsung is going to dispatch the mobile and will reach soon to us. Till today[protected] , 8 days over) we have not received any response ( call / email) from Samsung.

We are surprised to see that every executive of samsung has got different - different answers to confuse the consumer and try to avoid consumer complaint or try to not to give free mobile which was informed by Big bazzar/Future Bazar representative while buying refrigerator even samsung also says the same but avoiding this case.

There is NO fault from Consumer side at all. Await your immediate action in favor of consumer on TOP MOST PRIORITY.

NO proper response from Samsung and Future retail / Big Bazzar both.

CC :
- CNBC Paheradar - To see in this case and take appropriate action.
- Akosha - Please look into this issue and take action.

Regards
Vikram Singh
Bangalore
[protected]

----- Forwarded Message -----
From: SUPPORT INDIA <support.[protected]@samsung.com>
To: Vikram Singh Bhugari <[protected]@yahoo.com>
Sent: Thursday, 24 January 2013 10:05 AM
Subject: Re: Fw: [protected] ---- Unethical service - NO proper response -

Dear Customer,


Samsung Namaskar!

We appreciate you giving us this opportunity to assist you in resolving the concerns you have with your Samsung product.

With reference to your mail and our telephonic conversation regarding the free handset offer, we have confirmed by our Sales department and as per them you are not eligible for the same because this offer is valid only when the demo has done within one month.

We do apologize for all the inconvenience you have encountered on this occasion.

For further assistance you may contact SAMSUNG Customer Contact Centre at 3030 8282 or[protected]toll free).

Thanking you and assuring you of our best services always.

Warm Regards,
Shraddha
Customer Satisfaction Team - Support.India
Contact Numbers:
[protected] or[protected]
------- Original Message -------
Sender : Vikram Singh Bhugari<[protected]@yahoo.com>
Date : Jan 23, 2013 19:41 (GMT+05:30)
Title : Fw: [protected] ---- Unethical service - NO proper response -

No response recd yet from samsung managers / Big bazar managers.

Only three calls came from Samsung customer care saying 3 different things -

1. Fridge model which we bought is not under free mobile scheme. << Great reply. >>
2. We had not requested demo so we are not eligble for free mobile. << Shocked to hear this >>
3. Free scheme is valid only for 30 days. << Your duty to send to us >>

What a response comes from customer care team. They do not know at all what to reply to what email, just seating and calling to customer to disturb only.

If samsung had to give the mobile, would have given.............................

Await prompt action from samsung and big bazar seniors only.

Warmly
Vikram Singh
[protected].

----- Forwarded Message -----
From: Vikram Singh Bhugari <[protected]@yahoo.com>
To: "karhik.[protected]@partner.samsung.com" <karhik.[protected]@partner.samsung.com>
Sent: Friday, 18 January 2013 8:05 PM
Subject: [protected] ---- Unethical service - NO proper response -

Dear Sir/Madam,

Model No. RT2534PACSE

Serial No. 08024ZAC903456

Invoice No.[protected] / 28.10.2012 (Bill copy is attached)

We have purchased Samsung fridge from Big Bazar(Future Value Retail Ltd). We were told that samsung people will come for demo and give free mobile at home only. No one had come.

We started following with with Big Bazar and always listening that samsung will send soon doing/sending.... Big bazar manager ( Prakash - [protected] & Kishor -[protected]) are saying that next day of purchase they had given request for demo. They have given complaint also regarding this and complaint no is BG[protected].

yesterday we also gave complaint ( [protected]/17.01.2013 to Praveen) and they told that they will call back in 1/2 hrs. but no one has called back to us till[protected] hrs. W

we called at 16:30 hrs on 18.01.2013 now for complaint status...your cc executive is saying that pls talk to dealer as you are not elegible for free mobile and so many things..

This is straight forward cheating with consumer.... Samsung must send person for demo and free mobile.... we had waited for 1 month and than we had started following up with Big bazar but no proper response.

Alway company send person for demo and not customer ask for demo.

Free mobile would have given directly on purchase time only..

Await your immediate and prompt action on this issue which samsung is avoiding to give free mobile to consumer and this looks like unethical Behavior from samsung side with customer.

When we call to customer care no proper response and saying free mobile valid is only for 30 days.
They are saying we had to give demo request than only mobile was sent , now not eligible.

This is just simply making fool to consumer while buying time do not give proper information.

Await your action and reply on this. Hope samusng can not do this kind of cheating with customer.

We want our free mobile which was promised from Big Bazaar / Samsung side immediate.

Regards
Vikram Singh
[protected]

dear sir, samsung complaint no.[protected] samsung ua32d5000prmx led tv[protected] me liya.2month me 1st problem remote aur panel .remote ka problem sall hua aa magar panel ka problem sall nahi hua aa.4month 2nd problem panel.maine company se cash refund manga magar 3month waranty bada ke di.total waranty 15 months. aur panel change karke diya.5month 3rd problem panel.engineer keh te hai panel me black shadow hai wo normal hai ye sub me ho ta hai.sir ji ye jo image aap ko send ki hai ye line ka problem kabhi kabhi hota hai magar black shadow hamesha rehti hai.my name is anant malu sargar & mobiel no.[protected],[protected].meri aap se itni gujarish hai ki aap muje mera refund karke do.