It was November when my SIII's vibrator stopped working suddenly and you could hear it move inside, it was as if it had come off. I went once in November, thrice in December, twice in January to the service center at Atta Market, Secor 18, Noida, but every time I went I was told that there was a shortage of parts. On the SEVENTH time I went they told me to go to the service center a walk-able distance from the same place. I am a student and live in Sector 62, Noida. I wasted 80 Rs for one side. That makes it 80*2*7=1120 Rs for my 7 trips.
Besides the vibrator problem, in December I faced a problem with the software- when someone misses a call a small 1 in a circle of red appears on the call log icon on the main screen, even after repeated viewing of the call logs and restarting the phone, it failed to disappear. Since it was not such a big problem as the vibrator one I left it to be resolved in one go, with the vibrator.
In January before the 7th time I visited the center my phone crashed. It failed to start. I lost all my pictures and contacts and documents which I had taken since the last two days(one cannot backup each and every second). It was blamed on a virus by the Samsung center staff. I rebooted my phone just 2 days before coming to the center for the 7th time. And on the day I visited it crashed again. Same problem, it failed to start and was stuck on the SAMSUNG start screen. They took my phone and rebooted it blaming it on the virus again. I am a CSE student and know this much that without any kind of external interaction or 3rd party s/w there is hardly a possibility of a virus. I had not installed much on the phone since I rebooted it 2 days ago due to the crash - the apps installed were Yahoo Mail, Facebook, Whatsapp, and two more in the time frame I had. All from the Google play store, and all were Editor's Choice with hundreds of thousands o[censored]sers. I again lost all my data of the previous 2 days.
I gave my phone(the 7th time) on 21.01.13. I received it on 25.01.13. It was working fine on receiving. That very night it crashed again. Same problem, stuck on the SAMSUNG start screen. I have lost all my pictures again.
This is the 27th of January,2013. I am going to the SAMSUNG Service Center for the EIGHTH time.
SAMSUNG was a brand I thought I could trust, yet I lost all my pics and data, some very good memories I had due to the repeated crashing and I expect full reimbursement for the multiple trips I had to make, the time and data lost and the phone in cash or kind.
P.S. - I have sent a copy of the above details to SAMSUNG complaints too.
I really hope that this time the issue(s) get resolved for good.
Aug 13, 2020
Complaint marked as Resolved
Samsung — NOT RECEIVED THE PRODUCT
NON RECEIPT OF DVD PLAYERI brought an LCD plus DVD and paid Rs 50,400 on 29/10/2009. During I got the LCD in the month of DEC'09. I didn't get DVD player. Along with that I was supposed to get one DVD player frowhich I paid the amount under the existing scheme. Till Now I didn't receive my DVD.player. I talked to local SASUNG and phone the authorities.They have give reference No'BP NO [protected]
the complaint reference ". Transaction no. is [protected]. of SAMSUNG"
I brought the LCD from
SAMSUNG PLAZA ,Vishal EnterpriseGF.Berry
Plaza,11-A
SHreenagar Society,
Nr Jain Temple,
Akota, Baroda.
Under the bill Code No:1949.
THE MAIN POINT WHY I DIDN'T GET MY DVDPLAYER TILL NOW. PLEASE HELP IN THIS REGARD
WITH A HOPE OF EARLY RESPONSE