Samsung India Complaints & Reviews

sir,


I Shiva kumar had purchased samsung lcd 32 from bajaj finsery loan with zero percent intrest.Amount Rs24000/-my loan account no 4000CD00228075 and emi amount Rs 1334/- every Month, total 18month and 4 Month I Had Payed in advanced. when i purchased they had not informed about any insurance. every month 1525/-had been Deducted in my account i had Payed prompt without delay every month.
when13month I Have enquired that insurance amount Rs 191/- Had been added every month with emi so i had stoped my 13th emi payment and informed customer care at somajiguda to cancell my insurance and refund it, they had agreed to send message to head office and refund my amount in 45 days. and i had payed 13month emi amount . next last 14th month emi i had spoked to mr vamsi reddy manger from bajajfinsery somajiguda had agreed to refund my insurance amount i had wrote my cancellation letter in written and send it to mr vamsi reddy withe my 14th month emi payment withe a recovey boy. till now in my account amount had not been refund.

when all my payment Had been Cleared theey had not been responding about my insurance refund amount.


i had told that i had stoped 13th and 14th month emi payment because of insurance amount which had been added to my emi every month. and informed theat ill not pay my check bounce payment because they had agreed to refund before next 14th emi payment.and till now amount has notbeen refunded.

With deep ingratitude I would like to bring into the notice of Samsung management about the irresponsible act of their personals at Bangalore Service center.

A month back my Samsung notebook has got its display damaged. From samsung customer care I could get the service center details. I did call them and inform them of the issue and also mentioned that I got to replace the display hardware. They asked me to visit there service center which is 20 KM away. On my visit they informed me that hardware is not available and I should come next week. I really do not understand, when they knew my Notebook's model number and also well aware of the problem that I explained them over phone, just to say the hardware is not available, they should not ask their customers to travel all the way across the Bangalore.

I again received a call from the same person and he said the hardware is now available and I can come any day before 5:30 PM as by then the service center closes. The next day I had taken half day leave from my office and visited the service center to get the hardware replaced. I was there at the spot at 4:30 PM and the personals asked me to come next day giving the reason that store is closed. I could still had understand their problem, but the way they behaved was more troublesome.

Now I do not have courage and time to keep visiting the service center just to know how bad these guys are doing their job. Neither I will think to buy any other Samsung products in future.

Samsung being such a huge brand, just can not imagine that their service centers do not care for their customers. Atleast Samsung higher management should evaluate the behavior and commitment of their engineers before authorizing there service centers.

I went to dawar open world showroom today for just enquiring about how to connect my Samsung s3 wid laptop. The phone was purchased from dawar only. The dealing executive over there was so casual n unproprofessional that he hardly listened to us at the first place n later without explaining properly to us regarding the settings he simply deleted the existing data of the phone. I had many important files in the phone which were deleted by him without proper explaination. This has created a lot of mess up at the store n harassment to us. The executive was very casual n smiling even after messing up with the customer.

I fail to understand that for the owner of the showroom is it not important to make sure that the customer is satisfied n leaves the store with a smiling face. This has been the most pathetic experience of my life n in case no action would have been taken against that executive u would surely go to consumer court for his absolute improper n ridiculous behavior.

Chanchal Sharma

We needed to get our AC serviced and as our yearly routine we called Samsung service centre on 9 March. Two executives came to our house on 10 march, Sunday evening.They told us that their was leakage in gas so our AC had to be taken. They told that the next day executives will come in car nd tak it.On Tuesday we some people came to our home and collected the ac. Our mistake was that we did not check their IDs. These were not the executives of Samsung. We got our ac back but our issue is that. how did that private co got to know any our ac problem. Wen we asked from them he told that his brother worked in Samsung.( Danish). I just want to know why was our problem leaked from Samsung.

When purchase the samsung duos the seller claimed about the Android facility and many other good features, But later it was found that is no android facility and the mobile gets automatically restarted and got hanged also frequently.

I purchased a refrigerator model no RR2015SSBSZ from elctronics centre pvt ltd Benachity Durgapur, WB on 10/07/2012. the refrigerator is not working properly. on 02/03/2013 I lodged a complaint to your customer care on toll free number . your engineer visited and made a hole in back side of freezer but failed to correct the fault. please look the matter immediately otherwise i will move to consumer forum.

It is pretty Shameful to see that corporate like Samsung are falling short on their commitments.

I bought a Samsung Smart TV from Thailand, Model No. UA32ES5600RXXT with Serial No. LFCJ3DGCA01075L.

I paid an extra amount since it said that the box included the smart TV Wireless Dongle in the box, however when I opened the sealed box I did not find one. I am not too sure who I should complain to, however I plan to visit the consumer redressal forum incase I do not get a satisfactory reply.

My Contact Details are:

Siddharth
+91 (0) [protected]

Hello,
I purchased a Samsung mobile S-6102 in Sept. 2012 with 1 year warranty. Its Second Sim card slot was not functioning regarding this I went to Samsung service center(Samsung India Electronics Pvt Ltd., CC/28, Nehru Enclave Kalkaji, New Delhi - 110099) for My Phone repair. There I was informed that Sim card tray was damaged. For this Fault the customer care executive charged Rs. 360 saying that it is the cost of sim tray. I paid the bill and bought my phone but today i saw that the charge of sim tray was only (Rs 22+tax) and they have charged extra in form of labor charge(300+tax extra) during warranty period.But I think there is no service/labor charge during warranty period only the cost of part is taken from the buyer.

Please do need full ASAP
Raju Yadav
[protected]
[protected]@gmail.com

This is kind your request that i have bought a samsunng smart LED 3D TV (UA46ES8000) From Seven Wonders Electronics Tr.LLC, Dubai on 29th Jan,2013, but within few days after installation done by samsung technical person my TV is not working and i made online complain and the person came to my house and took photo of the bill of the purchaser. After few days he calledup and said your request for the replace of the power socket was rejected due to the serial no of the TV is from Behrin instead of Dubai.

I made many mail communication with the support samsung india, but they are not ready to solve the problem even after i have submitted the international warranty card also. it has already one month by making mail and waiting for the support.i sent all the details what they wanted but no reply till today

Pl do the needful

Gaurav Shah

My Samsung Galaxy Note - purchased on 6the May 2012.
Since last 3 monthes :

Reference no. for my complaint at Samsung is [protected]

17 visits to service center since day 1.

2 motheerboards changed.
Screen changed.
Connector changed.
Software upgraded 5 times.
Data cleaned and re-installed.
Battery changed.


YET - my problem remains the same!

Battery drain, overheating, phone auto-switch-off and Kies firmware detected.

And no one at Samsung is willing to help!
Mr. Pramod has called twice.
And he just lies to me right on my face!

He says piece is ready I have checked - when I go theere - theey say piece will be ready not before 5 pm.

He lies to me and tells me theat Note gives battery backup of only 10 hours. Your piece is fine use it!
Even theough I had attached screenshots.
I am not dumb. My wife, my brotheer-in-law, my 3 friends all have a Note. They are all getting at least 19 to 22 hours.
I also used to get theat much. Since 3 monthes my phone has developed problems.

And Samsung is just making me run around. Keeping thee phone in service center. Changing software and giving answers.

My Note is UNUSABLE!

I wish for a replacement or even a paid upgrade to some otheer Samsung phone.
But theey have totally spoilt my current phone.

It is very shame for Samsung like a reputed mobile brand company that in your Customer Care Office did not have correct records about my Windows Mobile. Your Customer Care Engineer cannot track my mobile details from your computer records, where I already given all the details of my mobile. From me, your service engineer wanted to know all the service details with job id numbers. So you can understand that I have to share all the service details which are your records. Ok… no issue… I am always ready to share all those things with you regarding my phone.

Please note down the details

Mobile Model: Samsung Windows I8350
EMIE No: [protected]
SL NO.: RQ4BC51733A
Date of Purchase: 20/03/2012

Sl No Date of Submit for Repair Problems found Job ID No. Service Center Name & Location Received after Service Service Details Customer Name Mobile No Remarks
1 [protected] Touch Screen not work [protected] Excel Service, Asansol [protected] S. Das Gupta [protected] Good Service
2 [protected] No network and auto off [protected] Excel Service, Asansol [protected] S. Das Gupta [protected] Good Service
3 [protected] No network [protected] Excel Service, Asansol [protected] S. Das Gupta [protected]
4 [protected] Phone auto off, no power on Excel Service, Asansol [protected] S. Das Gupta [protected] Poor service and Harassment Started
5 [protected] Hang and auto restart [protected] Mobile Technologies, Chennai [protected] Reinstalled Software Bishnu Pada Das [protected] I lost my data & phonebook , they did not ask for backup
6 [protected] Hang and touch screen not work [protected] Mobile technologies, Chennai Still in Service Center Mother board replace Bishnu Pada Das [protected]

After all these things, I am really puzzled about Samsung mobile and Customer care. From last few days it is my duty to call your 24 hrs customer care office and send mail to Samsung support and you (CEO) also and receive a call from your customer office. I already spend my lot of working time and money also for this mobile service.

For your information, from the starting:

Total Mail: 6 Nos.
Service Center Visit: 6 times in Asansol and 3 times in Chennai
Money Spend: 3 day salary for leave to reach your service center (Now I am in probation period, no leave)
Rs. 1478.80 x 3 = 4436.00
Car fare: Rs. 430 x2 times = Rs. 860.00 x 3 days = Rs. 2580.00
Call charge for Customer Care: L/S Rs. 100.00
Total I was spending: (4436 +2580+100) = Rs. 7116.00

**all the documents (Leave Letter, Car Fare) I will send to you with consumer forum.

Now I am not interest in this phone, better I will parches one new mobile of others brand. Otherwise I have spent more money and time for this mobile. So, my request you to please pay first these amounts which I already spend for this mobile to contact you and reach your service center and then whatever you take dissection what do you want to do about my phone.


Thanks & Regards

Bishnupada Das
[protected]

I have sent the fridge to tirupur service centre, more than 10 days no proper reply, customer care is always wait, live chat is not proper working, service centre ph.number is not correct at samsung website. kindly all are update, my fridge have compressor problem, current comsumption is too high more 5 units per day. kindly take necessary action regarding quick delivery.

Dear Sir/Mam

My name is Geo Thomas On 2013 march 8 i have lost my phone with SIM, SIM Card number is: [protected] And My Communication Address is :-
Geo Thomas,
Magnum Network Support Pvt Ltd
Shraddha Building, Mistry Complex,
JB Nagar , Andheri East ,Mumbai Pin 400059
Contact Details:
Mob [protected]
Land Line :[protected]
Email: [protected]@gmail.com

And my stolen Mobile Details I mention Below

IMEI :[protected]
Type Allocation Holder :Samsung
Mobile Equipment Type: Samsung GT-i9001 Galaxy S Plus
Est. Date of Range Issuance Around Q3 2011
Reporting Body British Approvals Board of Telecommunications (BABT)
Primary Market :Europe
Legal Basis for Allocation EU R&TTE Directive

Information on number format

Full IMEI Presentation [protected]
Reporting Body Identifier 35
Type Allocation Code 35172205
Serial Number 401374
Check Digit 7

my samsung galaxy r got switched off suddenly. an dnot able to on .given to cervice center for repairing they said its mother board complaint .and i spend 7000 for new mother board .it got same problem again after repairing the mobile on next day.i replaced the mobile again to cervice center again...
and now they says that the want change motherboard again .................................i am having the doubt that weather the are repairing mobile in the approved cervise center or some other local cervice senter

Hi,

I purchased the Samsung LED TV less than 18 months back and there is a horizontal band on the top covering about 25% of the screen. When I raised the complaint at the service centre, the engineer says it will cost 25000 to repair the TV !!!

Cant believe such a pathetic product was sold to me and that this issue has been occurring since 15 months of the purchase.

Please help me sort out the matter

Thanks
Samarth Sharma
+91-[protected]

Shah's Delivery and Customer Service not satisfactory
I bought a refrigerator and an microwave oven last sunday (March 3rd 2013)
1. Both were supposed to be delivered the very next day, but they were late on their delivery
2. The refrigerator was mis-handled by the delivery person. It was not carried vertically as instructed in the box cover.
3. Misguided us with improper instructions while installing the refrigerator.
4. Microwave oven is yet to be installed and instructed, been 5 days now.
5. When questioned about all these to the manager and salesperson they try to convince me saying this is the usual procedure they follow and they cant follow all the instructions provided to them from samsung with respect to delivery methods and installation procedure.

Totally upset with Shah's (Tnagar, Chennai) approach in handling this issue.

i am using samsung mobile,my mobil no is [protected].,my name is sony thomas,but from afternoon it was not workink,asking for puk number,ple provide as soon as pooible.
thank u,
sony thomas

Hai
I am Afsal muhammed mailing on behalf of
a Samsung authorized service centre Allapuzha. We are using BSNL Broad
band services for the last one year*. We are using static ip address for
our internet connection as it mandatory for us for using our company
website. The change in IP affects our works and kindly notify that ours is
customer service department. For the last few months even though we are
paying for 4 Mbps broad band connection we are only getting a max of 64
kbps browsing speed and download speed is critically below 50 kbps. We
are continuously compliting these issues to allappuzha customer service
department but we are not getting any proper response or solution for
our compliant. Now a days our IP address also get changing and
it severely affects our works.We are now forced to look for some other
options for internet connection even though we are likely to continue with
BSNL. We are very sorry to tell you that we have to disclose the issues
with BSNL to each and every customers who visit our service centre as we
are unable rectify their issues only due to this internet issues related
with BSNL.*



SO I demand an explanation for

1)the reason for which such a delay is taken for service.

2) why the calls that i made to the concerned department was not properly
answered

4)why they are not able to resolve the issue


expecting a quick reply from your side

with sincere regrets about trusting BSNL



Custemer ID : [protected]

Account Number :[protected]

Phone number : [protected]



Should you have any queries please don’t hesitate to contact me in the
above mail or in [protected]/ [protected]/[protected]



Thanks and Regards


Afsal muhammed

Friends Electronics

Samsung Authorized Service Centre

Sas Mahal Complex

Vazhicheri

Aleppey

sir, i bought a samsung led 3d tv 55 inches { model UA55ES6200 } on 13/7/2012 from qrs electonics,trivandrum,kerala at rs 156000 +additional warranty 2 years 6800,,,,total 3 year warranty..... these days my led panel seeing over brighter with cloudy spots on all sides....service engineer came and told me to change the panel.....but iam not satisfied becuse [ i know that they are using the reconditioned led panels,,,,picture quality will lose] sir,i want to replace the tv or refund the cash..so please help me...[protected]

TO WHOM IT MAY CONCERN
This is to state that, I had purchased a Samsung LED TV the details of which are furnished below, from Tecnocity Kolkata.:-
Model:- UA46B6000VR
Model Code:- UA46B6000VRMXL
Serial No. 12503ZES400003B
Version:- SQ01

On the purchase I was informed that I was the second owner to buy this model from East zone(Kolkata).
A few days back my TV set fell from its hang position first on my TV Cabinet hence damaging the same and then on the floor and got damaged. The reason appears to be some string arrangement failure on the back of the TV. A few pictures are also attached for your perusal.
You are requested to look into the problem at the earliest and give a proper solution either by repairing it or by replacing it.

Thank & regards,

Giridharilal Thard

64, Bright Street

Kokata- 700019