Samsung India Complaints & Reviews

Sir,
I am Abdul Masi.i purchased a samsung galaxy y duos phone December 26th in kollam.after 2 weeks problems started network issue,speaker problem,hanging problem and all. i given the service center they solved my problem and change the board.now my display is some problem.wat should i do.i dont have any time to spent with service centre.i am not satisfied with thiss phone.i need to change the phone or give anotherone
this is my mail id [protected]@gmail.com and my contact no [protected]
i want imeadiate response from ur side asp.
Regards
Abdul Masi

hello,

I had purchased Samsung 32" LCD TV last year about 1 months back but headphone jack of the LCD's are not working. I thought that Samsung is one of the best companies & that's why only I buy all the LCD's from Samsung only.
Many times I called at your customer care to make them aware of the problem, every time they assured me that the engineer will come to look out the problem. But I never found any of them at my door.

Ravibhushan kumar
b-21 shish ram park,
Uttam nagar new delhi-59
[protected]

Dear Sir
I booke a samsung Galaxy S3 mobile through 100best buy.com but they are still not deliver my product and also they fail to inform the status of my order.
the detail of my payment mode are given below
Company Name : 100bestbuy.com
Product Name : Samsung Galaxy S3
Merchant Reference Number : 8356259
EBS Payment ID : 14103541
Payment Mode : VISA Debit Card
Amount : 599.00
Customer Name : kaiser reza
Customer Email : [protected]@gmail.com
Status : SUCCESS
Thanking Yours
Best Regards
Kaiser Reza

TO WHOM SO EVER IT MAY CONCERN

Dear Sir,

I was purchased a Samsung Mobile Model No.3530 from Yash Mobile (Pancheshwar Tower – Jamnagar) on Dt.[protected] via Invoice No.14/1327. From that day, Bluetooth Problem in my mobile. And I oftenly visit Jamnagar Service Center for the same problem but there is no solution of this problem till date. And last time I was visit, they told me with rood behaviour that – “This is company’s technical fault. We are not able to solve this”. Sir, if this is technical fault so why service centre is not solve this problem???

I also talked in Samsung Customer Center, but from there till date no action taken. They are giving me Ref. No. [protected]. But result is – Nothing.


Please do the needful & oblige in this matter because my mobile’s warranty is going to expire on Dt.[protected]. So plz I request you to take necessary action as soon as possible.

Yours faithfully,
Ashish Nirmal.
(M: [protected])

Free 16 GB memory card not received yet - mobile phone
I had ordered on dec 29th and there was an offer of free 16 gb card with new samsung S duos . The numbers provided on the samsung promo website are out of service and nobody is replying to my mails from the email id given on the Link. How am i supposed to get in touch with them.Once I was able to contact them and this is the complaint number [protected]
I have called at samsung customer care but no positive response has been received.Call me on [protected].I am fed up pf such a service with zerop response...Can you please tell me the way to escalate the complaint to the highest accessible autority..Thanks,
Suyog Avinash Chutke

RESPECTED, SIR/MADAM
I M VERY SADLY SAID THAT I HAVE PURCHASED 1 TELEVISION SET ON SAMSUNG 3 YEARS AGO AFTER FEW DAYS IT STARTING DEFECTS ONE BY ONE
I SAID PLEASE REPLACE MY SET BUT EVERY TIME THEY COME AND CHANGE ANY SPARES FROM BACK AND FINALLY MAKES ITS PICTURE LIKE FUNNY,….:-((
THATSWHY I REQUESTING YOU PLEASE GIVE DEFAULT DEFLACTION SEETINGS FOR MY TV SET ,.. MY MODEL NO. IS CS21A730ELXXL.
PLEASE RECTIFY IT BY GIVING ME ITS DEFAULT SETTINGS FOR DEFLACTION MENU UNDER SERVICE MODE. MY CONTACT NO. IS [protected].
THANKING YOU IN YOUR ANTICIPATION,
I HOPE IT WILL BE RECTIFY AS EARLY AS POSSIBLE .

I m Mohammed Tariq from mumbai. i have buyed a mobile samsung galaxy s duos GT S 7562. The mobile started charging automatically and i showd the cell to customer care in samsung they repaired the cell phone and changed the usb connector and due to that on the same day the mic got a problm . i have to run again and again at service center. what is the use of spending so much money on such products which have no quality. they take soo much time on repairing the mic . they told me to give the cell in 3 working days . i have to buy a new phone to make my work going on.
BUYING A SAMSUNG PRODUCT IS TO RUN AGAIN AND AGAIN AT CUSTOMER SERVICE CENTER...

i purchased SAMSUNG S DUOS S7562 on 27th december in FONECITY ANNA NAGAR, invoice number : n-5076. when i purchased this mobile samsung was giving an promo offer only who buy samsung ace duos, samsung s duos and samsung s3 that they will receive an memory card. if purchase samsung ace duos will get 8 gb memory card, samsund s duos will get16 gb memory card, card will get delivered in 30 days from the date of purchase. to avail the offer we have to register on samsungpromo.in/sp, we have to fill the details like name, address, contact number, e-mail id which i did that on the same date of purchase in the same showroom where i purchased(fone city, anna nagar). showroom person wrote the reference number on my bill which is 72H-30665. i waited till 10 days becuase the showroom guy request to wait for 10 days after 10 days when i call samsung customer care they request me to wait for 5 more days which i did. again when i called after 15 days they request me to wait for 5 more days, when i insist them what is going on they said to call the samsung promo offer customer care[protected] or[protected]. when i called the toll free number some time it says number is busy or call waiting. after some time by luck the call get connected and the customer care executive was just chatting in and around, they didn't had a courtsey to ask who is calling why some one is calling customer care. i called nearly 10-15 times to that samsung promo customer service, no one helped me. again when i called samsung direct customer care[protected] &[protected] i spoke to many executives and many team leader and no one is trying to help me. last week i spoke to manil kumar he helped me some what. my first call to samsung customer care regarding my complaint is on 18TH JAN 2.45PM. after that i called samsung customer care regularly, after 7-8 days they said the reference number is incorrect, i said it is not my mistake becuase reference number was written by the samsung show room person. only last friday manil kumar said the correct refernce number is 72A-30665, he also request me to wait till sunday(27/01/2013) becuase of the time line which is 30 days from date of purchase. again today morining when i checked on samsungpromo.in/sp it says
Claim Approval Status
Claim Validation Status : Approved Remarks :

Gift Dispatch Details
Date of Dispatch : Courier Name :
WayBill No : Delivery Status :

I still have not received my 16gb gift memory card. again they are asking to wait for 2 more days. i asked them to give the samsung nodal officer number they refused to give me the number. do the needul
MY REFERENCE NUMBER FOR THE COMPLAINT WITH SAMSUNG IS : [protected].
TILL NOW I HAVE CALLED MORE THAN 20 TIMES. do the needful
NAME : B MUNEER AHMED
CONTACT NUMBER : [protected]

Yesterday dated 27th Jan'13 I had gone to Reliance Digital and enquired about the Samsung AC worth Rs.38000/- and wanted to go through finance,but instead of telling me "YES or "NO", Bajaj Finserve team members including Reliance Digital salesmans smartly took all relevant details and entered into the system when they got to know the competitive rate at EZONE, and finally said that I need to pay 4 months EMI as advance to which when I refused and wanted to know other Schemes Bajaj Finserve team denied. Alternatively when I approached EZONE when I selected a Whirpool AC and Bajaj Finserve team there extended a 101/- down payment and the rest in EMIs to which when I was interested and extended details they said that already a process is created and I cannot buy through Bajaj Finserve till 120 days are over. Now even though I would be interested I am stuck here, why these Bajaj Finserve team should do this and blocking me buy from 120 days?

Need to unblock it and confirm over mail.

Thanking You,

Thandassery Viswambharan Vidyalall
[protected]@rediffmail.com
[protected]
Kolkata

My samsung mobile was stolen on 27/01/2013 between 1.30 t0 2.30 pm.from Buldana(Maharastra). The IMEI No. is *[protected]#. Model-Samsung Next(S5233). Cee No-[protected] I lodged a gd with the local ps. Kindly take necessary steps to block the phone. Also help to get d phone back cz it contains imp photos,numbers etc. Kindly take action. Thanks



Regards
Vilas Ingle-[protected]/[protected]
Email-ravindra.[protected]@rediffmail.com

Sir i was using Samsung mobile from 2 years and now it is getting switched off when i am opening games so i give my mobile to Samsung service center (Raipur ) in running condition and by their fault the phone got dead and now they want 1100 rs for repairing but its their fault so why should i pay so please tell them to repair my mobile for free or give back my mobile in same condition as it was.plz help
Kamal Ahuja

I have called to customer care number and i told that my music player is not working fine in ear phone. When i switchoff and switchon then only it is working. After sometime it is not working. But without ear phone it is working any time. Please respond ASAP.

I have lost my Mobile which have IMEI no: - [protected] and it have also containing Airtel Sim card mobile no is [protected]
I want to Block this device now.
Kindly block this imei no devide as soon as possible.

It was November when my SIII's vibrator stopped working suddenly and you could hear it move inside, it was as if it had come off. I went once in November, thrice in December, twice in January to the service center at Atta Market, Secor 18, Noida, but every time I went I was told that there was a shortage of parts. On the SEVENTH time I went they told me to go to the service center a walk-able distance from the same place. I am a student and live in Sector 62, Noida. I wasted 80 Rs for one side. That makes it 80*2*7=1120 Rs for my 7 trips.
Besides the vibrator problem, in December I faced a problem with the software- when someone misses a call a small 1 in a circle of red appears on the call log icon on the main screen, even after repeated viewing of the call logs and restarting the phone, it failed to disappear. Since it was not such a big problem as the vibrator one I left it to be resolved in one go, with the vibrator.
In January before the 7th time I visited the center my phone crashed. It failed to start. I lost all my pictures and contacts and documents which I had taken since the last two days(one cannot backup each and every second). It was blamed on a virus by the Samsung center staff. I rebooted my phone just 2 days before coming to the center for the 7th time. And on the day I visited it crashed again. Same problem, it failed to start and was stuck on the SAMSUNG start screen. They took my phone and rebooted it blaming it on the virus again. I am a CSE student and know this much that without any kind of external interaction or 3rd party s/w there is hardly a possibility of a virus. I had not installed much on the phone since I rebooted it 2 days ago due to the crash - the apps installed were Yahoo Mail, Facebook, Whatsapp, and two more in the time frame I had. All from the Google play store, and all were Editor's Choice with hundreds of thousands o[censored]sers. I again lost all my data of the previous 2 days.
I gave my phone(the 7th time) on 21.01.13. I received it on 25.01.13. It was working fine on receiving. That very night it crashed again. Same problem, stuck on the SAMSUNG start screen. I have lost all my pictures again.
This is the 27th of January,2013. I am going to the SAMSUNG Service Center for the EIGHTH time.
SAMSUNG was a brand I thought I could trust, yet I lost all my pics and data, some very good memories I had due to the repeated crashing and I expect full reimbursement for the multiple trips I had to make, the time and data lost and the phone in cash or kind.

P.S. - I have sent a copy of the above details to SAMSUNG complaints too.

I really hope that this time the issue(s) get resolved for good.

Hi All,
i am prasad, i have purchased galaxy S advance I9070 mobile phone 2 months back...for the first 2 days it was not showing network...then by giving it to customer care...they have updated the software and i come to find the network signals on my phone...but the signals are very weak...always it is showing 2 or 3 towers....that too when i put GPS ON it is giving wrong directions and the status of roads are not updated as we pass on thru roads....also i found dust inside camera...
so i have registerd a complaint...and after repeated complaints my phone was replaced 2 days back....

agin i have set up all the things....and again found the same problem of network and dust inside camera....

The Charm of getting new phone is completely lost and i feel really cheated and disappointed by this product

now i am thinking that spending 22000 rs. on samsung smartphone has just gone waste.

Pls help to give me a refund for my phone....

i am attaching a pic of network problem (on same network)...samsung persons kindly check and give me solution to the problem.....

Prasad Sane
[protected]@gmail.com

HI IAM DHINA

MY SAMSUNG TV IS TAKING TOO MUCH OF TIME TO START AND NOW THE SCREEN IS IN GREEN COLOUR
PLEASE TELL ME HOW TO FIX THIS PROBLEM

I have purchased a Samsung LED TV from one of the dealers of Samsung called RA Electricals in Vadodara. The billing of the product is 19.09.2012. When we purchased the product, we were asked that a person from Samsung would be visiting our place and if we want then we could be provided with the service of Fitting the Wall Mounting stand for the TV. But it was also added at that point of time that an additional amount would be charged from us and that was of Wall Mounting Stand. No one (Neither RA Electricals nor Samsung Company Service Providers) intimated time period within which we had to take decision.

Now the situation is that RA Electricals, one of the very reputed names in Vadodara, are taking their hands off by saying that we have not said that its going to be a chargeable product. Moreover, they are also adding that they have intimated us for the time frame of 30 days within which we had to call to the toll free number of Samsung and ask for the wall mounting stand in order to get the same from the company. When I called to the customer care number of the Samsung, I had been informed that it is understood that I had to call within 30 days to the customer care number and when someone do not call within 30 days, the product which is supplementary to the product I have purchased gets chargeable.

Now the question here arises is that what is and what should be the role of the company as well as its authorized dealer? It is not all about the money. It is the question of ethics. Neither of them have ethics in mind. In our case, there are so many questions in my mind as a consumer:
- Can the company decide the time frame for the supply of supplementary products? (even if it is in the warranty time stipulated by them?)
- The company does not have any control over its dealers?
- The company can not track the supplementary products in line with the actual product?
- Should dealers not specify the terms and conditions? Or mere giving books related to the products are enough?
- Can a dealer/company say that if you would have ordered the same within 30 days after purchasing a product, then it would have been a free of charge product for you?
- Anyone has seen any of the advertisement suggesting that if you want a wall mounting stand free, then please call Samsung customer care within 30 days?
- The companies are now a days claiming that they are following many Corporate Social Responsibilities. Aren't they taking their hands off from their main responsibilities towards their customers by following such unpractical procedures?
- Can a dealer and/or the manufacturing company can take their hands off in the names of each other?
- Sales, which includes supplementary product sales, can not be traced out? A consumer to whom a TV sold, is not eligible to get a call for the free service and supply of wall mounting stand? and that too from both dealers as well as from service center?

This complaint is not all about me. It involves so many questions of consumers all over the world, specially in India. The quality of service is what matters rather than 1500 Rupees of wall mounting stand. If this will continue in the products and services of any company by the company or the dealer, then I am sure the concept of after sales services will be demolished, at least in India.

Thanks,

Jay Hind

Devang sanghavi

Contact Number - [protected]

dear sir,this is jagdeep gill from ludhiana.i have given my phone to serive centre[imperial refrigeration,B-37/309,nirmal nagar canal road ldh],at times for solving my phone problem,but they cant solve it.i request her to change my handset[galaxy tab 2 gt-3100tseinu] because it was under guranted but cant do it and does not solve my phone problem.please take action againt samsung service centre.thank u.
details.
date of purchase handset-14/10/2012,at shree krishna impex samsung,shop no.10,attwal building,shastri nagar,ludhiana.
model-samsung galaxy tab 2 P-3100 titanium silver.

Dear Sir/Mam,
I was purchase Samsung Top Loading Washing machine From Dawar Open World on 10.11.2012 Model No[protected].That time Dawar commit me to received a gift(mobile phone) direct from Samsung on my address. When I call Samsung Customer care than Samsung confirm me received the Gift witin 20 day of Installation (Installation date 21.11.2012).
Samsung Commitment was failed because I was not received the gift within the specified time than I call Samsung. Samsung suggested me to mail The CEO office with uploading the Bill. I did the same than I received the reply to receive my Gift with the 30 Day of Installation.
Again Samsung Commitment was failed and I again Call Samsung Than Samsung told me the new date within 15 day of The mail.
Again Samsung Commitment was failed and I again call Samsung than Samsung reply me this time Samsung that Samsung was registered my complain on high priority basis on 02.01.2013 and I was received the gift within 15 day of 02.01.2013.
Again Samsung Commitment was failed ………….

I was call samsung more than 15 times and I mail the Samsung CEO office about 4 times. Still I call in the morning on 24.01.2013 Samsung yet Samsung have no idea about the Gift.
Regards,
Harendra Prakash
Samsung Ref no – [protected]
Registered Mobile no -+91-[protected]
Mail Id – [protected]@rediffmail.com

Terrible Samsung Service & Product
My Samsung double door 410L refrigerator was bought in 23rd October, 2005. For the past one year there have been problems off and on regarding its cooling. Either it doesn't defrost or it doesn't cool. The Samsung service engineers would come and melt off the ice and say its fine. But it would stop cooling after some time. Finally after multiple visits from the Samsung engineers I filed complaint no.[protected] on January 16th 2013. After repeated calls to the service center, some rude engineer came and said that some thermometer has to be replaced since its not defrosting right. Again there was no communication and finally I was told that its thermocol cracked and it can not be repair, after Long story short their engineer suggest me to buy the new fridge, my fridge stopped working completely . Do we still live in the dark ages - When called, the Gurgaon service manager Sushil Sharma told me very rudely that nothing can be done. When will these companies wake up and take service more seriously. Why can't we sue these companies for false promises and for selling dud products to consumers?!

I wonder how its got to be a $80bn company with terrible service like this!! I am never buying another Samsung product - we had a similar experience with a Samsung. I just dont want more consumers to throw their money down the drain like us...