| Address: New Delhi, Delhi |
Dear Sir,
This below mentioned mail i have send to CEO office but no response from that office and i am still waiting for call & for refund it's already 2.5 months over but nobody responding me in a proper & exact details but you will get to know as per my below mail & hopefully you will understand my problem. Nobody has such time to spend whole day to talk Samsung people/ customer care but earlier that Samsung engineer has committed to me for refund & he has taken fill form from my side but this happened 2.5 months before and that's why I am submitting my complain to you.
"As discussed over the phone, I had bought a Samsung Plasma TV (refer the attached bill for further details) on[protected] from Ambience Mall- Open World(Dawar International Electronics Pvt. Ltd., however from the past 2 months thin dark lines started to appear on the screen, I contacted your service centre, and the concerned engineer informed us that the the panel would have to be changed, however, later called and informed me that the said panel is presently not available and will take time to come, hence, I would get a refund of the amount spend by me on the said TV. He further confirmed that he has completed full formalities of the refund and the cheque will be arriving at my address. Please note, it has been 2 months since I was given this assurance, and I continue to wait for the cheque. Based on the assurance provided by your service engineer, I purchased another TV set, only to be very recently informed that the said Panel is now available after months delay, and I would not be receiving any refund, but replacement of the said Panel. since then I have received numerous call from different service engineers with various misleading commitments.
There were many representatives who called me for this matter and assured for refund but unfortunately no one has fulfilled the commitment yet. Given, Samsung is one of the top brands in the world, I would expect it to honour its original commitment of a refund.
As mentioned above, I have already bought a new TV on the basis of your commitments and would not require another one as of now. Accordingly, I request you to please make refund of the TV which cost us INR 41,000 without any further delay, else I would be constrained to take legal action against you in the appropriate forum at your sole cost and expense. This e-mail is without prejudice to my rights.
Looking forward for a speedy process and fulfilled commitment!"
Best Regards,
Manju Adhikari
[protected]
Jan 4, 2017
Complaint marked as Resolved
Verified Support
Jan 24, 2013
Samsung India Customer Care's response We sincerely regret the inconvenience caused to you. Our service specialist would get in touch with you shortly.
manav communication is really scam/fradusters
HI
AGAIN YOUR WORST SERVICE HIT ME ONCE AGAIN, TOO BAD THIS REPLACED NOKIA ASHA 300 IMEI NO [protected] WHICH REPACED WITH EARLIER IMEI [protected], HAS AGAIN SAME KIND OF ISSUES AS IN PREVIOUS HAND SET, I WENT TO MANAV COMMUNICATION ON 17 JAN 2013, THERE I WAS SHOCKED TO LEARN THAT THEY HAVE REFUSED TO SERVICE MY PHONE WHICH IS WARRANTY WITH A DRAMATIC EXCUSE THAT
FOUND LIQUID IN PHONE, I HAVE IDENTIFIED THAT THIS THE WORST HANDESET, NOKIA SHOULD REPACE THIS HANDSET WITH SOME THING BETTER, THIS ARE FREQUENT ISSUE WITH THIS HANDSET, THIS NOKIA ASHA 300 HAS A TENDENCE TO SHUT OFF ALL TIME, BATTERY SHOWS FUL AT ONE TIME THE IT GOES TO NO BATTERY, THEN
THIS HAS HAPPENED AGAIN TOUCH IS NOT WORKING, HEATING PROBLEM WHILE CHARGING BATTERY, THIS PHONE HANGS A LOT AFTER WHICH I HAVE TO TAKE OUT BATTERY AND RESTART IT, THIS PHONE HAS PERFORMANCE ISSUE, NOKIA SHOULD REPACE THIS HAND SET BY A UPGRADED HIGH END SET OR REFUND MY MONEY, REF NO[protected]/13017/33, I HAVE MET WITH SANDEP SINGH AND JASWINDER IN MANAV COMM, PASCHIM VIHAR, PLEASE GET THIS HAND SET REPLACED, PLEASE GIVE ME A BETTER MODEL PHONE OR REFUND MY MONEY...
MY PATIENCE HAS COME TO AN END
I WOULD TAKE IT TO CONSUMER COURT
NOKIA CONNECTING PEOPLE, OH NO, IT SHOULD BE NOKIA HARRESING CUSTOMERS
i have made one of the biggest mistake of my life on 26 feb 2012 when i have purchased this worst phone of my life nokia 300 on 26 feb 2012 from mobile shoppe (khanna telecom), 4d4, kc complex jwala heri market, n delhi-63, from the very beggining i had faced issue with display, it has issue with memory, as all of my contact i loose from time to time, also this mobile keeps on shutting down on me, i have taken it to manav communication on 02 june 2012, i was told i would be getting it back in 30 minutes, however it took them
1 week and i got it back on 8 JUNE, AGAIN ON 9 JUNE I HAVE TO RETURN IT BACK TO MANAV COMMUNICATION NOKIA CARE, IT WAS WORST THIS TIME AS HAND SET WAS IN BAD SHAPE AS AUTO RESTART, MOMORY LOSS, USB SIGN SHOW, DATA CAN NOT BE SAVED, WHILE CHARGING BATTERY, IT WAS EXTREMELY HOT AND IT SEEMS LIKE NOKIA 300 WAS ABOUT TO EXPLODE, IT WAS
MY FIRST EXPERIENCE WITH NOKIA AND BAD BAD BAD WORST PATHETIC ONE, ALSO I MET MANAGER SANDEEP WHO TOLD ME IT CAN BE REPLACED BY NOKIA compny as their discretion, PLEASE SEND ME A REPLACEMENT OF THIS PATHETIC HAND SET WITH SOME THIS WHICH IS MORE RELIABLE, PLEASE GET IT REPLACED WITH MORE STABLE HANDSET, CAN YOU SUGGEST SOME THING, I WOULD NEVER EVER RECOMMENT NOKIA TO ANY OF MY FRIEND OR RELATIVES, PLEASE REFUND MY MONEY, I HAD TO SPEND LOT OF MY TIME GOING BACK AND FORTH TO MANAV COMMUNICATION, I HAVE LOST OUT ON MY BUSI NESS AS I HAVE LOST LOT OF CONTACT ALSO WORST PART IS I AM NOT ABLE TO GET A GOOD SERVICE, YOU GUYS THINK ITS A CHILD PLAY TO PLAY WITH CUSTOMERS BUSINESS, MANAV COMMUNICAYTION KEEPS ON SENDING THIS PHONE BACK TO HCL TOUCH OFFICE IN NOIDA / BADARPUR WHICH INFACT IS ONE OF THE MAJOR DRAWBACK (LOOPHOLE), HELL IT TAKES LOT OF TIME AND WORST IT ACTUALLY RESULT IN PATHETIC SERVICE TO CONSUMER, YOU GUYS ARE WORST IN BUSINESS AS FAR AS SERICE IS CONCERN... PATHETIC SERVICE...WORST MANAGEMENT OF NOKIA, I WONDER WHAT A BUG IN NOKIA, ITS GETTING SWITCHED OFF, YOU GET MESSAGE CUSTOMER IS NOT REACHABLE... even when switched on, YOU GUYS NEED TO IMPORVE IF YOU WANT TO MAINTAIN IT TO STANDARDS OF SAMSUNG, U GUYS SUCK, REALLY HARD TO BELIEVE WHAT YOUR PATHETIC MANAGEMENT HAD DONE TO NOKIA, I SHOULD HAVE BEEN GIVEN A BETTER TREATMENT in terms of faster, intelligent and more of human touch faster and better service, i have been given a target delivery date of 16 june 2012, i have to miss lot of calls as no alternative handset was offered to me, also i have lost a lot of time and money, going further no nokisa phone, if possible please refund my money which i have spend on nokia.
imei [protected]
warranty ref number GLBINY[protected]
santosh raman mishra
gh-12/3 paschim vihar, n delhi
PH [protected]
IRRITATING AND TIME CONSUMING WORST SERVICE FROM NOKIA CARE(NO HUMAN TOUCH) imei [protected], warranty ref number GLBINY[protected]
Inbox x
raman mishra <[protected]@gmail.com>
6/12/12
to MANAVCOMM_DEL
MY PATIENCE HAS COME TO AN END
I WOULD TAKE IT TO CONSUMER COURT
NOKIA CONNECTING PEOPLE, OH NO, IT SHOULD BE NOKIA HARRESING CUSTOMERS
i have made one of the biggest mistake of my life on 26 feb 2012 when i have purchased this worst phone of my life nokia 300 on 26 feb 2012 from mobile shoppe (khanna telecom), 4d4, kc complex jwala heri market, n delhi-63, from the very beggining i had faced issue with display, it has issue with memory, as all of my contact i loose from time to time, also this mobile keeps on shutting down on me, i have taken it to manav communication on 02 june 2012, i was told i would be getting it back in 30 minutes, however it took them
1 week and i got it back on 8 JUNE, AGAIN ON 9 JUNE I HAVE TO RETURN IT BACK TO MANAV COMMUNICATION NOKIA CARE, IT WAS WORST THIS TIME AS HAND SET WAS IN BAD SHAPE AS AUTO RESTART, MOMORY LOSS, USB SIGN SHOW, DATA CAN NOT BE SAVED, WHILE CHARGING BATTERY, IT WAS EXTREMELY HOT AND IT SEEMS LIKE NOKIA 300 WAS ABOUT TO EXPLODE, IT WAS
MY FIRST EXPERIENCE WITH NOKIA AND BAD BAD BAD WORST PATHETIC ONE, ALSO I MET MANAGER SANDEEP WHO TOLD ME IT CAN BE REPLACED BY NOKIA compny as their discretion, PLEASE SEND ME A REPLACEMENT OF THIS PATHETIC HAND SET WITH SOME THIS WHICH IS MORE RELIABLE, PLEASE GET IT REPLACED WITH MORE STABLE HANDSET, CAN YOU SUGGEST SOME THING, I WOULD NEVER EVER RECOMMENT NOKIA TO ANY OF MY FRIEND OR RELATIVES, PLEASE REFUND MY MONEY, I HAD TO SPEND LOT OF MY TIME GOING BACK AND FORTH TO MANAV COMMUNICATION, I HAVE LOST OUT ON MY BUSI NESS AS I HAVE LOST LOT OF CONTACT ALSO WORST PART IS I AM NOT ABLE TO GET A GOOD SERVICE, YOU GUYS THINK ITS A CHILD PLAY TO PLAY WITH CUSTOMERS BUSINESS, MANAV COMMUNICAYTION KEEPS ON SENDING THIS PHONE BACK TO HCL TOUCH OFFICE IN NOIDA / BADARPUR WHICH INFACT IS ONE OF THE MAJOR DRAWBACK (LOOPHOLE), HELL IT TAKES LOT OF TIME AND WORST IT ACTUALLY RESULT IN PATHETIC SERVICE TO CONSUMER, YOU GUYS ARE WORST IN BUSINESS AS FAR AS SERICE IS CONCERN... PATHETIC SERVICE...WORST MANAGEMENT OF NOKIA, I WONDER WHAT A BUG IN NOKIA, ITS GETTING SWITCHED OFF, YOU GET MESSAGE CUSTOMER IS NOT REACHABLE... even when switched on, YOU GUYS NEED TO IMPORVE IF YOU WANT TO MAINTAIN IT TO STANDARDS OF SAMSUNG, U GUYS SUCK, REALLY HARD TO BELIEVE WHAT YOUR PATHETIC MANAGEMENT HAD DONE TO NOKIA, I SHOULD HAVE BEEN GIVEN A BETTER TREATMENT in terms of faster, intelligent and more of human touch faster and better service, i have been given a target delivery date of 16 june 2012, i have to miss lot of calls as no alternative handset was offered to me, also i have lost a lot of time and money, going further no nokisa phone, if possible please refund my money which i have spend on nokia.
imei [protected]
warranty ref number GLBINY[protected]
santosh raman mishra
gh-12/3 paschim vihar, n delhi
PH [protected]
raman mishra <[protected]@gmail.com>
6/12/12
to contactcentre..
On Tue, Jun 12, 2012 at 10:21 AM, raman mishra <[protected]@gmail.com> wrote:
MY PATIENCE HAS COME TO AN END
I WOULD TAKE IT TO CONSUMER COURT
NOKIA CONNECTING PEOPLE, OH NO, IT SHOULD BE NOKIA HARRESING CUSTOMERS
i have made one of the biggest mistake of my life on 26 feb 2012 when i have purchased this worst phone of my life nokia 300 on 26 feb 2012 from mobile shoppe (khanna telecom), 4d4, kc complex jwala heri market, n delhi-63, from the very beggining i had faced issue with display, it has issue with memory, as all of my contact i loose from time to time, also this mobile keeps on shutting down on me, i have taken it to manav communication on 02 june 2012, i was told i would be getting it back in 30 minutes, however it took them
1 week and i got it back on 8 JUNE, AGAIN ON 9 JUNE I HAVE TO RETURN IT BACK TO MANAV COMMUNICATION NOKIA CARE, IT WAS WORST THIS TIME AS HAND SET WAS IN BAD SHAPE AS AUTO RESTART, MOMORY LOSS, USB SIGN SHOW, DATA CAN NOT BE SAVED, WHILE CHARGING BATTERY, IT WAS EXTREMELY HOT AND IT SEEMS LIKE NOKIA 300 WAS ABOUT TO EXPLODE, IT WAS
MY FIRST EXPERIENCE WITH NOKIA AND BAD BAD BAD WORST PATHETIC ONE, ALSO I MET MANAGER SANDEEP WHO TOLD ME IT CAN BE REPLACED BY NOKIA compny as their discretion, PLEASE SEND ME A REPLACEMENT OF THIS PATHETIC HAND SET WITH SOME THIS WHICH IS MORE RELIABLE, PLEASE GET IT REPLACED WITH MORE STABLE HANDSET, CAN YOU SUGGEST SOME THING, I WOULD NEVER EVER RECOMMENT NOKIA TO ANY OF MY FRIEND OR RELATIVES, PLEASE REFUND MY MONEY, I HAD TO SPEND LOT OF MY TIME GOING BACK AND FORTH TO MANAV COMMUNICATION, I HAVE LOST OUT ON MY BUSI NESS AS I HAVE LOST LOT OF CONTACT ALSO WORST PART IS I AM NOT ABLE TO GET A GOOD SERVICE, YOU GUYS THINK ITS A CHILD PLAY TO PLAY WITH CUSTOMERS BUSINESS, MANAV COMMUNICAYTION KEEPS ON SENDING THIS PHONE BACK TO HCL TOUCH OFFICE IN NOIDA / BADARPUR WHICH INFACT IS ONE OF THE MAJOR DRAWBACK (LOOPHOLE), HELL IT TAKES LOT OF TIME AND WORST IT ACTUALLY RESULT IN PATHETIC SERVICE TO CONSUMER, YOU GUYS ARE WORST IN BUSINESS AS FAR AS SERICE IS CONCERN... PATHETIC SERVICE...WORST MANAGEMENT OF NOKIA, I WONDER WHAT A BUG IN NOKIA, ITS GETTING SWITCHED OFF, YOU GET MESSAGE CUSTOMER IS NOT REACHABLE... even when switched on, YOU GUYS NEED TO IMPORVE IF YOU WANT TO MAINTAIN IT TO STANDARDS OF SAMSUNG, U GUYS SUCK, REALLY HARD TO BELIEVE WHAT YOUR PATHETIC MANAGEMENT HAD DONE TO NOKIA, I SHOULD HAVE BEEN GIVEN A BETTER TREATMENT in terms of faster, intelligent and more of human touch faster and better service, i have been given a target delivery date of 16 june 2012, i have to miss lot of calls as no alternative handset was offered to me, also i have lost a lot of time and money, going further no nokisa phone, if possible please refund my money which i have spend on nokia.
imei [protected]
warranty ref number GLBINY[protected]
santosh raman mishra
gh-12/3 paschim vihar, n delhi
PH [protected]
raman mishra <[protected]@gmail.com>
Jan 18 (4 days ago)
to contactcentre..
HI
AGAIN YOUR WORST SERVICE HIT ME ONCE AGAIN, TOO BAD THIS REPLACED NOKIA ASHA 300 IMEI NO [protected] WHICH REPAED WITH EARLIER IMEI [protected], HAS AGIN SAME KIND OF ISSUES AS IN PREVIOUS HAND SET, I WENT TO MANAV COMMUNICATION ON 17 JAN 2013, THERE I WAS SHOCKED TO LEARN THAT THEY HAVE REFUSED TO SERVICE MY PHONE WHICH IS WARRANTY WITH A DRAMATIC EXCUSE THAT
FOUND LIQUID IN PHONE, I HAVE IDENTIFIED THAT THIS THE WORST HANDESET, NOKIA SHOULD REPACE THIS HANDSET WITH SOME THING BETTER, THIS ARE FREQUENT ISSUE WITH THIS HANDSET, THIS NOKIA ASHA 300 HAS A TENDENCE TO SHUT OFF ALL TIME, BATTERY SHOWS FUL AT ONE TIME THE IT GOES TO NO BATTERY, THEN
THIS HAS HAPPENED AGAIN TOUCH IS NOT WORKING, HEATING PROBLEM WHILE CHARGING BATTERY, THIS PHONE HANGS A LOT AFTER WHICH I HAVE TO TAKE OUT BATTERY AND RETART IT, THIS PHONE HAS PERFORMANCE ISSUE, NOKIA SHOULD REPACE THIS HAND SET BY A UPGRADED HIGH END SET OR REFUND MY MONEY, REF NO[protected]/13017/33, I HAVE MET WITH SANDEP SINGH AND JASWINDER IN MANAV COMM, PASCHIM VIHAR, PLEASE GET THIS HAND SET REPLACED, PLEASE GIVE ME A BETTER MODEL PHONE OR REFUND MY MONEY...
imei [protected]
warranty ref number GLBINY[protected]
santosh raman mishra
gh-12/3 paschim vihar, n delhi
PH [protected]
[protected] Forwarded message[protected]
From: raman mishra <[protected]@gmail.com>
Date: Tue, Jun 12, 2012 at 10:41 AM
Subject: Re: IRRITATING AND TIME CONSUMING WORST SERVICE FROM NOKIA CARE(NO HUMAN TOUCH) imei [protected], warranty ref number GLBINY[protected]
To: contactcentre.[protected]@nokia.com
On Tue, Jun 12, 2012 at 10:21 AM, raman mishra <[protected]@gmail.com> wrote:
MY PATIENCE HAS COME TO AN END
I WOULD TAKE IT TO CONSUMER COURT
NOKIA CONNECTING PEOPLE, OH NO, IT SHOULD BE NOKIA HARRESING CUSTOMERS
i have made one of the biggest mistake of my life on 26 feb 2012 when i have purchased this worst phone of my life nokia 300 on 26 feb 2012 from mobile shoppe (khanna telecom), 4d4, kc complex jwala heri market, n delhi-63, from the very beggining i had faced issue with display, it has issue with memory, as all of my contact i loose from time to time, also this mobile keeps on shutting down on me, i have taken it to manav communication on 02 june 2012, i was told i would be getting it back in 30 minutes, however it took them
1 week and i got it back on 8 JUNE, AGAIN ON 9 JUNE I HAVE TO RETURN IT BACK TO MANAV COMMUNICATION NOKIA CARE, IT WAS WORST THIS TIME AS HAND SET WAS IN BAD SHAPE AS AUTO RESTART, MOMORY LOSS, USB SIGN SHOW, DATA CAN NOT BE SAVED, WHILE CHARGING BATTERY, IT WAS EXTREMELY HOT AND IT SEEMS LIKE NOKIA 300 WAS ABOUT TO EXPLODE, IT WAS
MY FIRST EXPERIENCE WITH NOKIA AND BAD BAD BAD WORST PATHETIC ONE, ALSO I MET MANAGER SANDEEP WHO TOLD ME IT CAN BE REPLACED BY NOKIA compny as their discretion, PLEASE SEND ME A REPLACEMENT OF THIS PATHETIC HAND SET WITH SOME THIS WHICH IS MORE RELIABLE, PLEASE GET IT REPLACED WITH MORE STABLE HANDSET, CAN YOU S