Samsung India Complaints & Reviews

Dear Sir,

I have given request for free demo for my Blu ray DVD player (req.Id.[protected] dtd 26thDec2012) i was assured that engg will visit & give demo on 26th between 6 to 8 pm. No body called & visited. I again approached them (cus. care toll free no) they assured me that the engg will certainly visit on 27th. When i requested them to provide me the escalation level contact details he avoided giving me that and kept on giving foolish promised..As a result i had to give up call after 16 mins..
Can some one help me in this regards
Would request a better servicing for a known good product

I have purchased a Samsung Galaxy Chat' phone from CROMA on 14.12.2012, with the invoice number: SLF02A[protected]. We paid rd. 8002/- The phone has some major problem thus we returned to CROMA on 21.12.2012. There was the problem of 'soulding'. we told them to replace the phone as the problem occurred with in 7 days of purchased. We asked many times to place the handset and give us a new one but they never listened to us and told that there was only some minor problem in the phone. And we had to receive the repaired phone, hoping that no other problem will occur. But again yesterday (26.12.2012) the 'phone’s display' is gone. i cannot see anything when i get a call or when i call someone. I am fed up with the behaviour of CROMA people. They act as if they are helping me as they have received their amount now behaving as if they are doing some extra duty. They show attitude to us and behave as if they as doing some mercy by repairing the phone. Today I will again go to CROMA and i know i have to waste a lot of my energy to convince them about the problem. I understand the Phone/handset has some major problem but they are not ready to listen anything thus i just need my money back. I am not going to receive the repaired phone in any case.

Dear sir,
I am Harikrishnan, someone stolen my mobile Samsung Galaxy while watching the movie in picture hall in hyderabad for which the particular are mentioned below, in spite of me having insurance cover, the insurance rep is in need of FIR copy and untraceable report from police station, which was denied by police. Police told that the can give only the inward registration number not give the FIR or untraceable report as requested by insurance co. Also i blocked that Sim and using the same number which was reissued by service provider.
Model : samsung GT-19001
IMIE no: [protected]
Date of LOst: 22/12/2012
Email id: [protected]@yahoo.com
Last number used : Vodafone- [protected]
Add: Plot NO: 15& 16 G-01, Himalaya homes, Creative Nagar, DR. A.S. Rao Nagar, HYD: 500062.
Please help me to trace my mobile.

Thanks
Regards
Hari Krishnan
[protected]

Respected Madam/Sir

This in in reference to the Purchases done on 26th Nov, 2012 at the Croma Store at Oberoi Mall Goregaon, I had given an application for tata croma credit card, and it is almost 3 times, every time there is confirmation of my address but till date i have not received the card.

I will be highly obliged if you look into this matter and revert back to us at the earliest.

Regards,

Rajnish Pandit

I bought a 40inch LED TV from Samsung and just 20 days of very little use due to my extensive travelling the TV stopped working.
Tried contacting the dealer from whom i purchased the set but of no avail. They just have been telling me that they will talk to the concerned people.The Samsung technician did visit my place to check the TV. He says the TV has some loose contact due to which the TV has problems.
After he left the TV again stopped working.
Don't expect this quality products and pathetic service from a company like Samsung.

Hi,

I have bought a Samsung laptop 6 days back, and yesterday I started the laptop but it didn't work.
I have called the customer care regarding the same for 5 time but no one has approached so far. They keeps on saying out technical team will call back you within 30 mins but I haven't got any call after I logged complaint yesterday 4PM.

Please help.

Thanks
Vinit Tiwari

Myself NITIN.M.Shah a customer of Samsung mobile,i have purchased a mobile "Samsung galaxy y".Its not been a six months,handsets is giving problem Battery doesn't give backup for a single day and samsung application doesn't work fast.So for this purpose i visited to the Samsung Service center located at Kalyan "OM TELECOM SERVICES".They checked my mobile and at the end they said there is not a single problem detected.After discussing the things they are treating me like i m a begar or thief.After all that they say "sir your mobile doesn't work properly we have to format and install software",they do this unnecessarily every time.And a Manager of this service center doesn't have manner how to talk with customer.She try to argue on every minute and raise a voice to prove herself correct.This scenario has been repeated before also with me.But i thought let it go,but now this was height.Let me tell you one thing samsung service center employee argue with every 2nd person who visited in there center.This things happened with me on 22nd dec.2012,timing 5:15(around).I doesn't have any proof with me.I request you to please reply as soon as possible.waiting for your reply.

Name:-Nitin Shah
Emailid:-rnitin.[protected]@gmail.com
Mob:-[protected]

Dear Madam/Sir
I bought Samsung S3 (39,197/-)(Invoice no - SLF02A[protected] before three months(15/9/2012) from Tata Chroma. For the product care, I chose extended warranty from them. Before 13 days ago, It slipped from my bed(nearly 2.5ft height from ground) and its display shows some crack inside of the glass panel. Phone stopped displaying. I took it to Chroma and they send it to Samsung care. Now they asked me to nearly 7000 Rs for its recovery. I told them It was just 2 ft, under warranty, extended warranty and you offered me so weak product or defective peace. They didn't favor me of any kind.

To,

The Managing Director
Samsung India Electronics Pvt. Ltd.
7th & 8th Floor, IFCI Tower
61, Nehru Place,
New Delhi-110019

Reference: Purchase of LCD TV December, 2010.

Subject: LCD TV – Model No LA32C480H1LXL, Serial No MPM73PBZB000634F

Dear Samsung Authorities;

I have purchased a LCD TV 23 Months back.

Recently we observed some lines and brightness elevated on the TV screen ....I called Samsung customer care(Complain No :[protected] and they sent a service engineer on 22-Dec-2012. He said that the TV panel has to be replaced and I need to pay Rs.15 to 19 thousand to repair.
he concluded this without checking anything like timing and control board or any fuses, only seeing the lines on TV screen.
and I came to know that its a common problem with Samsung TVs.

I was completely shocked to listen this. Because I purchased the TV around 30k and need to spend Rs.15-19k to repair it.

I feel completely cheated on buying the Samsung TV as I was told that the same is a good product and I would never have to worry about its performance.


Kindly do the needful.

Thanking You,

Yours truly,

Lakshman Murthy D
Mobile No: [protected]

Email -id : laxman.[protected]@gmail.com

Sir,

I marked the below mail to the samsung as well as contacted several times to them but the problems are still the same.

Dear Team

With due respect I would like to state that I am suffering from a very serious issue regarding my phone (GALAXY R GT-I9103, S/N-RVBBA44002M) from a long time and got harassed several times by your service center.

Sir, I opted for this brand because of it’s value and support only. I was using my phone since 13/02/2012 up to 03/10/2012 in peace. But as I submitted my phone to the service center (SEC-27, SH NO 2,FF ROOPCHAND MARKET, NOIDA) on 04/10/2012 first time for software up gradation only, I lost everything including my peace of mind too. Hereby I am providing you the reasons behind it.

1. They submitted my phone for hanging issue on 4/10/2012.
2. After a few days (2-3), I visited again. They were returning my phone back with up graded software (as said by them).
3. I got my phone body tempered (as it was not repaired by proper instrument for sure) with a changed battery (as you can find that they had submitted my phone with battery on 04/10/2012 in job sheet). I denied to take my phone back and have lots of words with manager there. Then they gave me a new battery (which is with me) and asked for more days to change my cabinet.
4. Again I needed to visit service center and called them many times for the repairing status.
5. Meanwhile I got harassed mentally and physically which was not really acceptable and expectable in case of such a brand SAMSUNG.
6. Story doesn’t end here. I am not sure what they have done with my phone along with changing my cabinet , I got my phone back after 12-15 days of submitting the phone.
7. Because of this repairing issue, I got my phone completely dead on 3/12/2012 (not more than 1 and ½ month from the received repaired date). I was out of station and so I got my phone submitted again on 05/12/2012 in the service center after misguiding by them this time too. Till now my phone is in service center.

Sir, As warranty of my phone will expire on 12/02/2013, very less time from now. As my phone is in service center twice in 1 and ½ months only for 12-15 days first time and already 7 days past this time and still there. If the problem occur again after 2 months, you people will charge customer for the parts whereas it was due to fault of your technician and service center.

So, as keeping the value of your brand in mind I would like to request you to replace my phone. I don’t want this phone which is now habituated to visit service center every month and not less than 10 days each time.

Warm Regards
Goutam Kumar Bhardvaz

I had recently purchased Samsung's brand product SAMSUNG GALAXY NOTE II PHABLET Model No. GT-N7100 (IMEI No.-[protected]) from one of my nearest dealer Sai Electronics DILSHAD GARDEN Delhi-110095 vide Bill No.-31784 on 5th Nov 2012. At the beginning i thought it was my great pleasure to invest my whole savings on SAMSUNG PHABLET as it is one of the greatest phablet available in the market till date with none of its neck competitors (this was my assumption before i started facing problems). But now here comes the hardship; within a week only handset started giving problem and was not functioning properly. Now It's quite difficult to use this handset for business purpose. It's getting heated in while calling or surfing internet in every 20-30 minutes & gets shutdown due to overheating. Sometimes it's getting hanged so now I m much worried about to use this phone. Also the major concern is regarding the battery issue & drainage problem. The battery backup is very less & even the maximum battery mostly gets drained off @ a steady rate which causes the device to heat at above than 55'C as per my experience observation & experience so far. So, initially i contacted the dealer regarding all these type of issues but he was so rude that i couldn't get proper response from his end. So, finally i decided to take help of customer care....but here problems became much more intense. I wasn't able to contact customer care as my call always remained in queue @ IVR for more than 30 mins.... but never got connected to inbound executive resulting in abandon. This raised my frustration a lot as there seemed to be no resolution till date as days were going over n over. Finally somehow after a long follow-up, on 8th December somehow my call got connected to C.C & i having my discussion with the executive explained him regarding the issues with my handset starting from Wi-Fi settings to call quality, signal dropping & others grievances as mentioned above.........but it seemed they were reluctant in helping me...as the kept the things like around the bush with their scripted words just repeating & making If & Buts? saying that there is no problem with this handset as according to them battery heat up is normal thing in android phones but up to how much temperature?they were not in a state to tell me & simply diverted the topic by saying to visit to service center. Now what I have to say all about this is it a joke for them to simply take the things lightly by repeating the scripts to visit the service center or it has become a tradition for this organization to invite its customers to its service center within such a short span of time of its new brand product. So what it feels to me the reality after being a customer is that the quality & service has really demoted as per my experience till date & has forced me to put an apocrypha on Samsung's hyped customer service as I am very much disappointed with the quality and service. Earlier I was using Apple and HTC and i am very much satisfied with them. Both manufacturing brands are best and providing better service. But it feels that my decision was totally wrong to switch to ur esteemed brand as per my assumption earlier. I heard about SAMSUNG a lot but i would say now, one of the worst brand ever i have used. These guys are totally fraudulent and cheater. I would never suggest to anyone to go with SAMSUNG. I am very much disappointed with the quality and service. After a long follow up in tense & frustration with no resolution till date what I felt all in vain???so I can?t expect much more worse than this I don?t want to follow up these guys in service center as I know I will have to bear a more than this & have to face a more consequences & their stupidity in service center which is a nominal thing as experienced by several customers. So, all I can expect at last from Samsung to either get this defective handset replaced with new one or simply redeem back all my money as I don't want to deal with such a company anymore.

Thanks n Regards,

An unhappy & unsatisfied customer...

Respected Sir

Iam Naveen Kumar.P ,working at GreatMinds media solution pvt ltd IT company near indira nagar ,iam living near maruthi nagar(nagarbhavi ) .As usual 20th dec i reached majestic 8 10 am for my training class at kormangala in that time i was listening to music. I got one blue color bmtc 171g (just before leaving the AC vayu vajra 171 bus)bus from platform number 14 ,while iam bording bus on first step i can hear song by headset but after the second step within seconds music stops and i checked my pant pocket but the phone is not there and headset was removed .


IMEI number :359224/04/214634/3
mobile number :[protected]

lost phone details

Samsung wave y (samsung account :[protected]@gmail.com)

i had experienced today[protected] by 1.00pm, 2 persons came near my house and dey told we came from punjab, we are a truck drivers for samsung produsts we bought this samsung mixer grinder from der and we have 1 piece left with us so we are givng it for half price.......

my husband told me dat dis is not a samsung product after seeing samsung logo in that catalouge .

I thought to check once in net abt the product and price but i dint get any such products and i got this blog...

And i saw some complaints regarding the same issue , Thank u for ur comments regarding dis fraud, ur comments help me from geting cheated ...

THANK U SO MUCH.

Sir,
I hv purchased a 32 Ltr Samsung Microwave oven through CSD as I m a serving Armed Force personnel. It was booked by me on 06 Nov 12. For that I hv deposited the money at CSD Khadki after getting availability from the authorized CSD supplier (Poona Agencey, khadki, Pune (MH)).The supplier has promised me that the item will be delivered to me within 5-7 days. On 24 Nov 12 I have collected the same from supplier and I was informed that withing 2-3 days the Samsung rep will come and give the demo. The rep came to me and informed that some part of the oven is not working properly.Further he also informed the company as well as the supplier on this matter. After that another rep of the company also visited to me and lodged the complain for replacement the oven. He told me that replacement will take appx 15-30 days. I informed to the supplier regarding this and i was replied it will not take that much time by 05th Nov it will be replaced. But sir till date I m unable to use the item for which i paid since one month back. Again I informed to supplier the same through telephonic ally in that i was informed that we are in process and u need not to informed to any one in this matter except the supplier. Again I received a call from company rep Mr Dinesh on 19 Dec 12 stating that company is not in position to replace the item and money can be refunded back which i denied. Then I made a call to customer care and informed in this regard on 20 Dec 12 vide complain No. [protected]. I got call from customer care on 21 Dec 12 in that again i got the same reply by Mr. Dinesh in conference call also offered to take another model which i denied as company continuing their own condition. Sir you are requested suggest/guide that where i should raise the matter for these unnecessary physical as well as mental harassment to a customer.
Thanks

Loan no 5790CD00008574 : All payments made. No information from my bank regarding return of ECS by my banker. Unnecessary charging additional amount.

Send me details remarks received from my banker regarding return of ECS.

Thanks,

Sunit Prasad

SIR, I PURCHASED A MOBILE HANDSET SAMSUNG S-5830(I) GLAXY ACE [protected] FROM MOVE AND TALK DELHI, D-114 JAIL ROAD FATEH NAGAR, NEW DELHI -110 1018 PHO.[protected] INVOICE NO. MNT/7888 DATED 15TH OCT. 2012.

ON BASE PRICE OF 9,777.78 THE CHARGED [protected]@12.5% I.E. 1,222.22 TOTAL AMOUNT RS.11,000/-.
AS I ENQUIRED FROM MARKET 5% VAT IS APPLICABLE ON AMOUNT LESS THAN 10,000 OF BASE PRICE AND 12.5% IS APPLICABLE ONLY ABOVE PRICE RS.10,000/-.

I DISCUSSED WITH DEALER IN DETAIL WITHOUT ANY FRUITFUL RESULT. I ALSO TALEKED TO SAMSUNG HELPLINE THEY TOLD ME THAT I SHOULD TALK TO THE DEALER ONLY. I REQUESTED THE DEALER OVER PHONE AS WELL AS PERSONAL VISIT BUT WITHOUT POSITIVE RESPONSE.

AT LAST I TOOK THE OPPORTUNITY TO KNOCK THE DOOR OF CONSUMER FORM. SIR, KINLDLY LOOK INTO THE MATTER AT EARLIEST AND DIRECT THE DEALER TO REFUND ME THE EXTRA VAT AS CHARGED AND PUNISH THEM AS SUITS YOU FOR CHEATING THE PUBLIC.

THANKING YOU IN ANTICIPATION.

KULMOHAN SINGH,
16/31-B TILAK NAGAR,
NEW DELHI - 110 018
PH. [protected], [protected]
EMAIL : [protected]@yahoo.co.in
kulmohan.[protected]@sbi.co.in

I PURCHASED A SAMSUNG S-5830(I) GALAXY ACE, [protected] FROM MOVER AND TALE DELHI, D-114 JAIL ROAD FATEH NAGAR, NEW DELHI - 110 018, PH.[protected] AN AUTHORITISED DEALER OF SAMSUNG MOBILE ON 15TH OCT 2012.

Sir, they charged 125% VAT ON BASE PRICE OF 9,777.78.
oN BASE PRICE OF 9,777.78 THEY CHARGED [protected]@12.5% I.E.. 1,222.22 TOTAL AMOUNT RS. 11,000/-.

AS ENQUIRED FROM OTHER DEALERS 5 % VAT IS APPLICABLE ON AMOUNT LESS THAN 10,000/- AND 12.5% IS APPLICABLE ON 10,000 AND ABOVE. BUT I REQUESTED MOVE AND TALK DELHI OVER PHONE, PERSONAL VISIT AND EVEN TALKED TO SAMSUNG HELPLINE BUT WITH NO RESPONSE SAMSUNG HELPLINE TOLD ME THAT I HAVE TO CONTACT THE DEALER ONLY AND DEALER IS NOT EVEN LISTING TO ME PROPERLY.

SIR, IF I AM RIGHT THEY SHOULD CHARGE 5% VAT INSTEAD OF 12.5% THEY CHARGED.

NOW I HAVE LEFT WITH NO OPTION BUT TO KNOCK THE DOOR OF CONSUMER FORM. KINDLY HELP ME AT EARLIEST AND PENALISED THE DEALER WHO IS MAKING PHOOL TO CONSUMER.

THANKS WITH REGARDS,

KULMOHAN SINGH,
16/31-B TILAK NAGAR,
NEW DELHI 110 018
PHO. [protected], [protected]
EMAIL; : [protected]@yahoo.co.in
kulmohan.[protected]@sbi.co.in

Hi

I have purchased a brand new Samsung Note-II from a vendor at Pondicherry. On the fifth day the mobile has got dead and the phone was given at the service centre at Pondicherry. The service centre person has kept the mobile phone for 5 days saying the board has to come and after 5 days i received the mobile with a scratch on my screen guard and also the system worked very slow. Also there was a issue in the screen wherein some white lines appear at the bottom of the screen, the swipe buttons will not be properly visible and again sometimes the phone hangs. I have written four to five mails yo the CEO asking for a replacement for my mobile since it was a brand new one..I used to get calls from their team stating that we have escalated the issue to the management and will revert very shortly..Till now i have not got any positive response from the team and they keep on dragging the issue. I have even updated the information to the customer care and they said their supervisor will give me a call back in half an hour time and i was waiting for his call.I waited for an hour and again called the customer care officials and they updated that they will call me tomorrow.These people are those who dont keep up their word and try to cheat the customer in all the best possible ways..

Highly frustrated by the way Samsung deals and treats the customer.Need a resolution and kindly help me in getting a replacement for my handset

Ref: COMPLAIN NO. [protected]

Sir,

With reference to above subject, i am really very sorry to inform you that i made a complaint about my laptop from three months ago and lastly they said that the entire amount of my laptop will be refunded and they also taken the original bill of my laptop on 21.11.12 (Receive copy attached) , then after 3 months they said that the refund is canceled, but already i purchased a new laptop.

So, i want my refund otherwise i will be bound to take the help of the consumer court.

Hence, i request you to look into the above said matter and some needful action.

Thanks & Regards.

Everytime Commitment comes wrong whenever u bought nay product from reliance digital(NAGERBAJAR-DIAMOND CITY-

KOLKATA).Yesterday (15Dec'12) i bought Samsung-32 3d Fhd Led Tv-32es6200. The only reason i bought from reliance digital

because they committed me to deliver and installed on 16th Dec'12 in written commitment.Since i need to gift some one on

that day and that was my only criteria.But everything at end of the day was false commitment from reliance.From 4pm on

16th dec'12 i started to follow up customer of reliance digital as well as the sales guy but none of them bother to send

an engineer in given time.At last they send an engineer at 9:30pm that also not of samsung,he was from LG team and he

don't have any installation report copy.Since he does not belong from SAMSUNG as well from RELIANCE DIGITAL without any

proof. I was shocked when i discuss with that guy.Around 10:30pm -16th Dec'12 after opening the whole kit of my product

and trying for last 20m in he could not install the device because he does not have sufficient accessories to install.End

the of the day my TV was not installed.Just a worst day for me.From tomorow its not possible for me to give time for

installation since i will be not available as well as i loose every hope from reliance digital in a single day.What a

worst service brand i ever experienced.I don't understand what samsung is doing here are they not informed or they least

bother to send an engineer.I need the justification by any means.