Samsung India Complaints & Reviews

I Went samsung service center(ratana electronics ) in Hyd and i asked a new mother bord for my samsung note book but they gave some used old laptop mother board .now its not working so they did not change my mother board . they are cheating customer so i want complaint about the employee and manger of ratana electronics ..please help me slove this problem my mobile number is [protected]

The mobile phone has gone out of order six times in a year of purchase. Service provider fails to rectify it and refused to replace


To
S M SERVICE 134/1 Netaji Colony (B T Road ),
Beside Baranagar Police Station,
Kolkata 700 090
[protected]@gmail.com

Sub Repairing Samsung GT-s5253 SLNo.RF 6BB/72387 IMEI/RSN No. [protected]
Date of purchase 29 02 2012
From L N Mobile Gallery Mahishadal Cash memo No 2251 dt 29 02 2012
Sir,
You assured me this time after repairing on 19 11 2012,that the set will work properly. It went wrong again in December 2012 after a few days. When contacted you kept my instrument ( with out giving me any paper or receipt what so ever ) with you for observation for one week and returned me with assurance of working uninterruptedly hence forth . But it went wrong again in January 15 ,2013 with same problem

I am fade up with sumsung.products.Warranty period is going to expire soon .
The instrument now faced 7( seven) consecutve malfunctioning with in 10 months and service centre give false assurance and failed to repair if properly !
It is perhaps a record of reputation Samsung bears .

My mail to Samsung dt[protected] perhaps ) was responded on 28 10 2012 by Technical Support Tean with a false claim of my nonavailability - Date of call for contacting me is absent. If the instrument is not working how I shall be available in that Number [protected] ?

Why my alternate No. was not used ?

HOWEVER I WANT REPLACEMENT OF THE SET BEFORE EXPIRY OF WARRANTY

Manti Ghosh

Tel No. [protected] alternate No. [protected]

B-10/147 Kendriya Vihar V I P Road Kolkata 700 052

18 01 2013

I have got a fake email regarding being selected for the job interview in SAMSUNG India Electronics . Please take some action regarding these people otherwise they are not going to stop scamming and fooling innocent citizen. Here is the attachment that the fakers mailed me-
From: "CAREER SAMSUNG" [protected]@offeronlineindia.com
Sent: Sat, 19 Jan 2013 09:49:02 +0530
To: "[protected]@offeronlineindia.com" [protected]@offeronlineindia.com
Subject: [protected]@samsungindia.com

Dear Applicant,

This is to inform you that your CV has been selected for the final Round of Interview. Kindly download your offer letter attached.

For further Queries kindly contact on the given details in the offer letter attached in link.

Company Website:- [Click Here]

Regards

SAMSUNG India Electronics

B-1 Sector 81 Phase-II Noida: 201305.

Uttar Pradesh, India.

Email - [protected]@companyhrindia.com




The attachment included this-


Dear Candidate,
Congratulations! Your resume has been short-listed for one of opening given below. Currently we have urgent openings for Fresher’s experienced in our company:
Note: - You’re BATCH NO. 3125912
Venue: On Monday 11/02/2013 at Noida between 10 am to 5pm.
This has reference to your application, indicating interest in seeking employment with our company in Samsung India Electronics we thank you for the same.
We would like to personally meet you for a discussion on 11/02/2013 at Noida at the following address: Samsung India Electronics we hope this time and venue is suitable to you. If it is not, we request you to get in touch with Mr. Vivek Joshi indicating suitable date and time for the same.
The company will reimburse you the expenses incurred by you for this meeting. As per our guidelines, you will be entitled to 1st class A.C. of train fare and E class airfare. We are enclosing our company application form and request you to fill the same and bring it along with you when you come for this visit. This will facilitate the interview process. To help us co-ordinate this meeting effectively, we request you to confirm to us your availability for this meeting either by email or on phone .Our phone number is [protected].Kindly ask for Mr. Vivek Joshi who will be your contact person through the process .
Regarding your interview management by company, you have to deposit an initial refundable security amount in favor of Company HR Account for the sum of Rs.6200/- into the (BANK) this is refundable interview security against your interview management. Company will pay all the expenditure to you at the time of face-to-face meeting. Job profile and salary offered By Company will be mention in your call letter. Your call letter and Air ticket will be dispatched very shortly after receiving your confirmation of security deposited in bank. The Company will provide you hotel facilitates and local conveyance. One extra person is allowing with all candidates. Kindly give the information by to this email id [protected]@companyhrindia.com after submitted the security amount in bank. The last date of security deposited in bank on 19/01/2013.
IMPORTANT NOTICE:
Be informed that we will be providing you a two way ticket, accommodation and feeding during the period of the interview and aptitude test. And your security deposit will be refunded to you in its full amount immediately after the interview irrespective of you being shortlisted for the job or not. Payment is strictly by CASH DEPOSIT as CHEQUE AND DEMAND DRAFT are not accepted because the security deposit will be in our custody for a short period of time and will be refunded to you in cash just immediately after the interview.
We looking forward to meeting you
Kind Regards CONT NUMBER: - +91-[protected] (9:00 AM TO 5:00 PM) Corporate and Registered Office
SAMSUNG India Electronics Mr. Vivek Joshi (HR) CONT: - +91-[protected], +91-[protected]
B-1 Sector 81 Phase-II Noida: 201305.
Uttar Pradesh, India.
Email - [protected]@companyhrindia.com

I did transaction using HDFC BANK CREDIT card of 15561rs from Samsung India e store to buy Samsung mobile and the transaction was Failed.
Above amount was deducted from my account.I contact to hdfc bank they told me that transaction was Approved.than again i contact to Samsung customer care , they told me that transaction was failed and for payment reversal you will have to wait 15-21 days.Today more than 21 days had gone but still i didnt get refund.

My order id 1039895

While powering on TV, some display is coming for 2 seconds, then display disappears with some noise. Not able to change channel either with remote or with manual operation.

I got checked with local TV repairer, who told that program chip not working which need to repair / replace.


Will you please let me know know whether program chip is available ? if yes what would be the cost to replace/repair?

My Email-id is [protected]@amul.coop (Mob No : [protected])

Dear Sir,

Your Kind intervention is required in this Case. I have been calling Customer care from Past 4 days and every time in am being told only one statement that issue is being escalated to higher management and you will receive a call by the End of the Day. But I Usually don’t receive any call

I will like to bring to your kind notice that I have bought one LCD Model No LA32A550P1RMXL on 1/9/2008 for INR 44000.And now after 4.2 years images on TV screen are Distorted . I have raised a Ticket No [protected] For rectification. A service engineer visited My home and told me that I need to change the LCD panel and it will cost around INR 16000 and today after repetitive calls on Customer care i have received a call from Service Center that panel will be available after 7th Feb. 2013

Now My question is Firstly An average lifespan of an ordinary LCD screen may be 40,000 hours. But in my case it If I use My TV 24*7 for 4 yrs then also I will hardly touch this count. That means there is some Technical Glitch in This product .Secondly Who can wait for one Month For TV repair...

I will like you to Know that presently I am using 8 Samsung products .But today I have a feeling that very soon all my products will be of same quality and will need so much expensive Repairs. I was very happy with Samsung Products. But after This Incidence I m still asking myself why I have bought So many Samsung Products????.It's really tough for me to Justify this LCD Panel replacement.???

Though it is a technical Glitch in Samsung Product why shall customer Pay for this ????
You have so many people suffering from this Problem it's not only me .????

Who will take the Guarantee that after 2-3 years the Replaced Panel will also not go Faulty. As I have read in Consumer forms
Majority of Customers are facing panel issues with 2- 4 years.(As can be seen from the trailing links)
http://www.consumercourt.in/television/11529-samsung-32-lcd-tv-panel-problem-2-y...⇄
http://www.consumercourt.in/television/10892-defective-samsung-lcd.html
http://www.consumerdaddy.com/consumer-reviews-for-samsung-lcd-televisions-p-1609...⇄
http://www.consumerforums.in/samsung-lcd-tv-display-problem
Please suggest a forward path as i m tired of running behind Customer care Now...

I will like Suggest you to please ask Samsung team to

1. Either repair My TV within Two days (Already pending from 5th Jan 2013)
2 Or refund My money back and take back their TV

Thanks N Regards

Ankush Chauhan

I was told that I will not be charged with EMI conversion Fee for the mobile. But they charged the Fee and the Tax for the same

Please find below the address of the Dealer.

Prakash Enterprise
S-113 First Floor Sahara mall MG Road
Gurgaon
[protected]


Thanks,
Anish
[protected]

Hi,

I am Jayant Verma from Gurgaon, Delhi.

I had recently purchased 40 inches LED TV from Singapore and within few months the display panel shows a band on top which disappears after 15-20 mins but picture is hazy / unclear.

Samsung engineer visited and have insisted that support under warranty cannot be provided and have to replace the panel at substantial cost (Rs. 23000) which shall carry only 1 month warranty.

Samsung does not take responsibility / liability for poor product design.

Still i want thankful to samsung people.
My camera was having shutter problem since date of purchage.
First time send to samsung centre,returned unrepared.
Second time,a reply returned,after registering a complain.
Reply is realy funny,but heart breaking.Estimate of repair {approx 4000Rs} is near to coast of camera.
But "Thanx for the lesson", Always purchage product of a renowned company of that field,having genuine & good after sail service.
Dr Piyoosh Rajvanshi.

Respected Sir,

I am very disappointed with your brand i purchase a mobile from your Magnet Irla Shop on 7 Jan 13 Samsung s 6802 within in 7 days i bought 1 more same Mobile from same shop my 1st Mobile there was a problem of Vibration & automatic switch off happening when i purchase the other phone i toll the salesman that i am facing the problem he said bring the mobile with box we will replace it after next day when i gone to the store the other person attn me Mr Deepak he told to me we cant replace bcoze you came on 8th date of purchase sir this is expensive mobile i buy in a life & i faced problem in very short time i need the replacement of this do the needfull

my friend was suggested me to purchase from your shop & now this problem i faced so plz do the needful
ALL PURCHASE DETAILS ARE BELOW
Name: sayed shahid johar Mobile No: [protected] Email : shahid.[protected]@rediffmail.com
Address Line 1 : bhairam baug kadam nagar Address Line 2 : room no 4 chawl no 5
City : Mumbai State : Maharashtra Pincode : 400102
IMEI No: [protected] Registration Date : 09 Jan 2013 Gift : 8GB Memory Card
Dealer Name : magnet the electronix mega store Invoice No : [protected] Invoice Date : 07 Jan 2013

We bought a Samsung RF263AEPN a little over a year ago. Yesterday, a constant loud vibrating buzzing sound started. When you open the doors of the fridge, the sound stops but when you close the doors, it starts up again. I think it is coming from the Fan. Of course, the warranty ran out a few months ago. The sounds is constant and is driving us crazy. Already the ice maker had to be replaced right before the warranty ran out. This was the first Samsung Fridge we have owned. My mother has one and loves her but I think we ended up with a lemon. Any suggestions?

Dear Sir,

This below mentioned mail i have send to CEO office but no response from that office and i am still waiting for call & for refund it's already 2.5 months over but nobody responding me in a proper & exact details but you will get to know as per my below mail & hopefully you will understand my problem. Nobody has such time to spend whole day to talk Samsung people/ customer care but earlier that Samsung engineer has committed to me for refund & he has taken fill form from my side but this happened 2.5 months before and that's why I am submitting my complain to you.



"As discussed over the phone, I had bought a Samsung Plasma TV (refer the attached bill for further details) on[protected] from Ambience Mall- Open World(Dawar International Electronics Pvt. Ltd., however from the past 2 months thin dark lines started to appear on the screen, I contacted your service centre, and the concerned engineer informed us that the the panel would have to be changed, however, later called and informed me that the said panel is presently not available and will take time to come, hence, I would get a refund of the amount spend by me on the said TV. He further confirmed that he has completed full formalities of the refund and the cheque will be arriving at my address. Please note, it has been 2 months since I was given this assurance, and I continue to wait for the cheque. Based on the assurance provided by your service engineer, I purchased another TV set, only to be very recently informed that the said Panel is now available after months delay, and I would not be receiving any refund, but replacement of the said Panel. since then I have received numerous call from different service engineers with various misleading commitments.

There were many representatives who called me for this matter and assured for refund but unfortunately no one has fulfilled the commitment yet. Given, Samsung is one of the top brands in the world, I would expect it to honour its original commitment of a refund.

As mentioned above, I have already bought a new TV on the basis of your commitments and would not require another one as of now. Accordingly, I request you to please make refund of the TV which cost us INR 41,000 without any further delay, else I would be constrained to take legal action against you in the appropriate forum at your sole cost and expense. This e-mail is without prejudice to my rights.

Looking forward for a speedy process and fulfilled commitment!"

Best Regards,

Manju Adhikari
[protected]

Sir,
Sub: Repair of the television -Model no. Samsung 40 CBCD full TV series 5
Ref: 1. Article code no.[protected]
2. Purchase invoice No.[protected] dt 05.11.2011 at Dubai
I had been to Dubai on 5th Nov 2011 and purchased the above tv model in the said invoice at E-City general trading LLC in Mall of Emirates under International Warranty. After return to india I registered the purchase in samung (Reg no.[protected]) by furnishing the copy of the bill etc.
On 2nd Nov’2012 night suddenly there was a problem in TV ie; 4 inches black lines on top of the panel screen and hence full picture could not be seen. On the day next I registered the compliant(no.[protected]).Your technician from M/s. Sunbean electronics,Chennai-118 inspected on 8th of nov 2012 and informed that it is beyond repair and panel screen to be replaced immediately. He verified the international warranty and bill and accepted to replace the same early. The international warranty paper and copy of the invoice had already been given to them for action. But even after repeated reminders it is not replaced till today. It is very mental agony and pain to me, of being a international company delaying for such a long period.
Since the problem occurred within the warranty period ie; before 5.11.12, I request you to take necessary action to replace the required parts at free of cost, for which I will be grateful to you forever.
With Regards
S.Srinivasan
New no.38/7, Old no.32/7, Vaishnavee apts,
Car street, Triplicane ,
Chennai-600005
Mobile: [protected] Phone:[protected]

I have purchase the samsung galaxy duos gt-s7562 on 8-2-2012... After 10 to 15 day it started gettin heated on charging and battery gets low in 15 min after charging so i gave it to the local service center of samsung on 3-1-2013 so after 5 day they call me n sayed tha they are replacing the mother board and gave me on 8-1-2013 after that it started getting problem on its micke n speakers n the sim get on emergency calls in 5 to ten min and dosent work properly... The service center are not abel to solve my problem so plzz help me to solve my problem...

Dear service team,

Hi, this is Mr.Manu Srivastava from Bangalore having airtel prepaid connection no. 0091-[protected]. I lost my mobile yesterday night, hence, I want to request the Airtel team to please BLOCK this Sim card ASAP.


Thanks,
Manu Srivastava-Bangalore-560076-Karnataka State

hii my name is ganasen.k ex-army. . i am living in villivakkam chennai-49 and my contact number is [protected].. my samsung tv was subjected towards the display probelms and also poor working of tv buttons..so i feel very hard to work it..so i made a complaint to samsung customer care services on jan 3,2013 at 10am..they responded that they would solve my problem within 8pm of the same day..but upto now they didnt came to my place to solve my problem..they keep on postponding time while everytime i called later..the number of that agent is [protected]..they are wrost with handling customers and giving response towards me..so i request you all please don't buy any of the samsung product and don't feel like me in future!!

Sir,
We have Registered a Complaint with Samsung ( complaint no [protected] ) regarding Air Conditioner Cooling problem , for which Company Service person has told that Compressor to be replaced, We have Bill & Warranty card , but then to they say because some Serial no is missing on the external unit , they cannot cover the part under warranty.
Being a Customer we preserve Bill & Warranty document , how can Company expect us to keep record of serial no which is on the external unit.

Is this just to Avoid Warranty and Charge Customer.

Respected Sir,
SUBJECT: GRIEVANCE AGAINST DEFECTIVE PIECE OF WASHING MACHINE
On the above mentioned subject I beg to state that I had purchased a washing machine on 27.11.11 from the 'NExT' shop Sikar (raj). From the very starting it does not work properly.It runs for first 15 minutes and then stops for next 15 minutes and when again started it works for 10-15 minutes and stops again .It is the problem in both the motors of wash and spin.I compklained in customer care for 4-5 times. The engineer came from service center' checked and changed both of the motors.(wash 2 times) (spin 3 times)but it works as usual.The service man says that it will work just like this.It will be work for 15 minutes and stop for the next 15 minutes. The other machines of the same model runs continually but it doesn't .Please exchange my washing machine immediately and take necessary action against the "NEXT'' showroom.
Thank you,
yours faithfully,
Sudha Toshniwal
W/O.Omprakash Maroo
flat No. 304 Royal Enclave
Salasar bus stand
Sikar (Rajasthan)332001
Mb.[protected]

I have purchased a Samsung Galaxy S Advance Smart Phone in Sep 2012.Post 2 months I found that the Panel is faulty due to which there was dust forming inside the mobile.The dust was on the Camera due to which I was unable to use it.I have taken it to the Samsung Service Center and they told me that it was faulty and needs to be replaced.i told that it was only 2 months ago I had taken and that the piece sold to me was faulty. The shop where I took is not responding to my request. Please help.
The device IMEI number is: 353020/05/079217 /6
S/N: R21C85TJWYT
Date of Purchase: 22-Sep'12
Place: Visakhapatnam

Dear Mam/Sir, I purchased a mobile from timtara site on 31st October, 2012 but I didn't got my mobile so already I have canceled my order before 1 month but canceled show on your site from 14 DEC, 2012 and still I have not got my money refund. Bank account from which I have transfer money to you for mobile purchased and purchased order Details given bellow : -Here is thed summary:Transaction Id: 10151663Order Date: 30th Oct 2012 02:33pmPayment Mode: Net BankingOrder No. 10345786PRODUCT: Samsung Galaxy Note 2 N7100 Mobile Phone(2 N7100Total Amount: Rs. 35,190. Please help me how cn i get my monye