[Resolved]  Samsung Washing Machine — Linkage Problem

vediocon/ washing machine — not attending the complaints/lack of service

vediocon service centre

Sir

I had made complaints for my washing machine on following days but till date i had not get any response from your side.

date comp no

19/06/2009 del[protected]

27/06/2009 del[protected]

02/07/2009 del[protected]

04/07/2009 del[protected]

10/07/2009 del[protected]

18/07/2009 del[protected]

Till date my complaint is not attended, today I had a telephone conversation with Mr. Amit and he assures me that my complaints will be attended on monday 20/07/2009.

It is a case of lack of service. I had avalid AMC from vediocon.

If my complaint is not attended within 2 days I will file the case in consumer court for not providing the services and mentally harasment .



Anil Sharma

c-421 SARASWATI VIHAR

DELHI-110034

TEL:-[protected]

Samsung Washing Machine — DRIER MOTOR OUT OF ORDER

DRIER MOTOR OUT OF ORDER LAST ONE MONTH. I HAVE COMLAINT ALREADY.
MY ADDRESS
ASHOK KUMAR ROJDE
147/S-1/SECT.D/SCHEME NO 78 ARANYA NAGAR
INDORE M.P.
MOBILE NO.[protected]

Samsung KARISMA Semi Auto Washing machine — Not functioning

Dear Sir,

First compaint lodged with GURGAON DELHI on jun 22nd vide BP No.[protected] & several follow-up reminder but sorry every thing goes in vain except assurence. Requested intervention of higher authority.


regards,

Tridip Neogi

I have samsung karisma model washing machine. But from last 1 month i am facing a typical problem. my washing machine button (Washing) is being getting broken during operation, though it is being supplied/ repaired by company's service man repeatedly.

Samsung — Washing machine not working properly

I am having a washing machine manufactured by SAMSUNG

5.8 KG
WA78K1

MODEL: WA78K1/XTL
SERIAL NO . W0455ZCL901849E

CALL [protected]

RES ADDRSS : PLOT 69/5 Datta Krupa
Pandurangwadi Road No2
Goregaon East, Mumbai 400063

I have a samsung top lodign fully automatic machine. which is purchased on dated 07/08/2009, but last few day there is likedge proble in machine.

I purchased a washing machine of samsung on 30 August 2009 from Indirapuram, Ghaziabad -UP. But the demo engineer not come after 2 day gone. I would like to know when he will come?
B.D.S. Rawat
[protected]

Though Samsung products are generally good, the after sales service of Samsung is very disappointing and frustrating.
I have purchased one fully automatic washing machine in June 1999. The model is SW75AS1. This washing machine developed some problem now. It gives an error message of 1E in the timer panel whenever the machine is switched ON. One mechanic came to see the problem and after checking the machine he told that the control panel is to be changed. We have reasons to believe that it is not correct. As, in 2006, when the same problem occured we got the panel changed by sending the machine to the workshop of Samsung in Warangal for which we paid Rs. 3000.00. This is in addition to the transportation charges. After receiving the machine, we saw the problem was still persisting. The matter was again referred to the company. Many technicians came, checked and declared that still the fault was with the control panel only. We suspected that it was not true. After much pursuation, the area Engineer checked the washing maching and found that the defect is in the solenoid operated valve of the washing machine. The washing machine was ultimately repaired after six months after contiunous pursuation and complaints.
It is unfortunate for me that the machine has deveoped similar fault now and it is under repair for the past two months; God only knows how much time it is going to take for repairing the machine. The Samsung company is sending some incompetent technicians for attending to the problems. These incompetent persons do not diagnose the problems properly. This time also, the only person who has seen the problem is insisting on replacing the control panel.
Nowadays if someone asks me about which brand of the washing machine can be purchased, I tell them to keep the Samsung machine as the last choice thanks to the poor after sales service.

The washing machine's electrical circuit has to be replaced. I lodge a complaint in this regard through email, but did not get any reply. It was once repaired a year ago. However, now the same problem is there. All the indication lights get burn on power on mode. I want to know the exact price of the electrical circuit for the model WA75N6. It was quoted from Rs.1100/- to Rs.4500/- from various technicians. For repairing of the part, they charge Rs. 1700/- to Rs. 2500/-. The technicians are interested in repairing the part instead of placing a new one. They say the part is not available and it will take 2 months to get it from the company.

　

I had purchased a samsung washing machine semi auto 7.2kg WT 9201, I just want to confirm whether it is available with wheels also, because there are screws inside the legs of the machine but the wheels are disappear. I have already seen this one with wheels. Distributors, Sai Electronics, Kirari Chowk, Nangloi, New Delhi says if it shall have been available then why I keep with me. Please clarity and satisfy me.

P. V. Sivaprasad, M.Tech, MBA, MIE
Executive Engineer Sivodayam
Tariff & Regulatory Agffairs Cell TC 28/899(2)
Kerala State Electricity Board Punnapuram,
Pattom, Trivandrum. Kaithmukku,
Phone.[protected] Trivandrum
[protected]. [protected]

To

The Samsung India Electronics Ltd,
B-1, Sec 81, Sec-81, Phase-II, NOIDA

Sir,

Sub: Washing Machine- Model 75 K4- Sprares not vailable-reg


I had purchased a Washing Machine – Model 75 K4 on[protected] and it has been satisfactorily working till last month. Recently, it is giving some problem and the same was reported to your authorized service centre at Trivandrum, M/s Mereena Electronics.

The Technician who had attended the service has reported that, the PCB Control Box of the Washing Machine is found to be faulty. He also reported that, the company has stopped distribution of this model and the spares of the machine is also not available. When I contacted the service Centre, they had also reported that the spares are not available. The service centre personal further reported that, I have no other choice, but to procure a new one. Since, the machine is more than 5 year old one, I will not get any value for the old machine. In this matter, I would get a clarification/ consideration from the Company on the following:

(1) I had procured the Samasung Washing Machine due to good reputation at Trivandrum and expecting continuous service of Samsung Products even after its warranty period.

(2) Whether the life of a washining Machine only five years. Whether the consumers has to procure a new one in every five years.

(3) Eventhough the Company has stopped a the production of a particular model, whether it is a good practice to stop the production of the spares of the product. Whether the customers have to suffer financial loss due to the same.

(4) Whether, Companies in India distributing similar products is following the same strategy for distributing products?

(5) Whether the Company has no concern on the existing customers like me. The likely financial loss, time loss etc want to be borne by the customers like me, due to the fault of purchasing a Samsung product.

(6) What I want to do, whether I want to procure a new one by paying the full cost?

(7) What is your company’s service policy on consumer articles?


As a consumer, I feel that your company should have the responsibility to give continuous support and service to the existing customers, even if your company has stopped the production of this model. It is not a good advice to procure a new one due to the reason that Company has stopped the production of the model and so the spares are available.


You may kindly note that, now a days Washine Machine is a very essential house hold equipments for the day to day life. Hence, you may please offer a solution to the issue and kindly advice me at the earliest..


Yours faithfully


P. V. Sivaprasad

Samsung Washing Machine — Samsung Washing Machine

I have been complaining of my faulty samsung washing machine model number WA85TPL since 08 Oct 09.

Complaint No lodged with samsung is [protected]

The technician came the very first day and couldn't repair it. He said he will come back again next day. But he never came back till date. I am fed up of calling them everyday but all in vain. They say they are busy in new installations and they don't have time for repair works.
Really attrocious.
Plz help me.

Arpit Yadav

I had purchased a samsung washing machine semi auto 7.2kg WT 9300 on oct 2006 now its timer does not work and when mechine running it make much noise.I live in dibiyapur, auraiya, UP.I complain its in Gayatri electronic dibiyapur (Dibiyapur dealer Samsung) but they could not repair it.
my mob. no.[protected].
I request you pl send a qualified technicien to repair it.

Samsung Washing Machine — Inlet pipe not working

The inlet pipe is not working properly. The water is ozzing out. I am not able to use my washing machine. Kindly send an engineer as soon as possible. Since i am a working lady i face lots of problem .

washing machine is not working my address is H.No.1945, sector 3, Pushp Vihar, New Delhi, Mob. No.[protected].

Samsung Washing Machine error code 4E

My self Viren Kavdi, my complaint number is [protected] Though Samsung products are generally good, the after sales service of Samsung is very disappointing and frustrating. I am surprised that from last 7 days there is a problem in this machine and when i complained for 10 times the person of SAMSUNG cam after 2 days and told me that we have to change the part. From that day (Friday) till today i.e., Tuesday nobody came to replace the part.

We think SAMSUNG is the good brand and the we purchased it from CROMA so what can i do for this. Now tell the delay is from SAMSUNG & CROMA.

I am suffered between SAMSUNG & CROMA because i am the customer my money had gone there is no loss for both o[censored] and after spending 10, 000/- we have to wash the clothes by hand.

So if you really CARE FOR YOUR CUSTOMER DO THE NEEDFUL.

I had purchased washing machine model wa80p1b two years back. off late two months ago the machine has started giving sound. The service engineer came after two weeks to attend the problem and told that the spares are required. one week later after lot of complaints to service centre they told that spares are not available and the TUB cannot be replaced as the spares are not in manufacturing. Till date about 1 month we are not able to get any replacement and get the same repeated answer from the call centre that the problem will be attended 1 week for past 1 1/2 month.

Do something if you can interfer to get the problem sorted.

I had purchased a woshing machine in dec.2007, Model no-WT 8053, semi automatic 6.5 kg. I have some problem wit machine for that ihave lodge a complain through your toll free costumar care no. my complain no is [protected] dated 19/09/09.but i did not get any satisfactory reply or out put from you represantitive when ihave talked to your service center at Sambulpur (orissa). your zonal represntative Mr. Alok kumar. But no positive out put could come out each & every person is explaining the the solution in their conveniont way. some say you change the machine, exchange the machine, the material is coming froming companey, now the model is not in production etc...So kindly through your medium understand my problem & give some result oriented sollution to maintain the good image of SAMSUNG after sale service in our mind.
Thanking you

Rajesh Nath Tiwari
[protected]

Samsung — no demonstration

I purchased one Samsung 32" LCD TV at Vasanth & co., Purasaiwakkam,Chennai on 22.12.09 and the same was delivered on 26.12.09. But till date no one came to my house for giving demonstration and for wall fixing.