Samsung India Complaints & Reviews

Samsung Mobiles,
To Whom It May Concern:

Subject: Serious Complains against repairing center
Sir,
Please note with regret that our customer, Pravinkumar Chhajer purchased the new E-840 hand set from us. After some days problem arise with hand set. The hand set is in warranty period. We send it for repairing to ASC. Bhavsar refrigeration, Dhule. He on his level repaired it but he talk us on telephone that he sends it to L-3. It was repaired OK. The repairer keep the hand set with him for 5 to 6 days and not return to us. Just after 3rd day repairer told us on telephone that it is problematic and he is sending back the hand set to company for repairing.
Now Company returned the handset in dead condition with estimate repairing cost of 4388/-
We are astonished how it happens.
Below is the data.
Date for purchase: 17/11/2007
Customer name: Proven Chhajer.Nandurbar.
Model no. E-840
Imei no: [protected]
Sr.No. R9XP653698D
1) First Jobsheet No: 08DBF2405 from Bhavsar ref. Dhule. Dated 24/06/2008. For the reason charging and display problem
(We are enclosing the scan of jobsheet.)
2) Second estimate dated 29/07/2008. For the reason of CPU cracked
(We are enclosing the scan of estimate)

Please note that the handset is in warranty period. The part of mobile was damaged by ASC., DHULE. during repairing. And after it he send it to l-3 and now he is giving the estimate for repairing. Which is falls
It must be repaired or replace by company immediately free of cost. Other wise we have to knock the court and all concern will be responsible for the next, which will be bad effected to the company name.
Hope that good and early decision will be taken in the favor of customer and SAMSUNG.
From:
Seva Cellular,
Nandurbar.13/08/2008
[protected], 228179

sir
we have purchased a window ac from ur authorised showroom of DEE KAY ELECTRONICS at MODEL TOWN, LUDHIANA on april 24, 2008 and paid RS.13000/- CASH.our ac is not working from JULY 29, 2008. we have complained for the same many times after the visit o[censored]r technical eng. he has told us dat compressor has damaged nd it will be replaced on monday i.e. on aug11, 2008.but till time inspite of many reminders no one has come to replace it. we are suffering from humid atmosphere though we have spend the money for some relief from bad weather.
sir, we are not satisfied with ur quality of product and customer services. both are 0.u are unnecessarily giving so much of ads to promote ur zero value product to make fool to innocent customers.plz. change our ac or refund our money otherwise we will take legal action against ur compny and publish in papers against samsung.
we hope for best cooperation and improve ur quality in future
thnx
mb. no. [protected]

Dear Sir,
This is in continuation to my previous mail in which I lounged a complaint regarding a Samsung handset i.e. SCH-W339 a CDMA
hand set. I bought this handset on 7th November, 2007 and from the past 6 months; I have been facing lot of problem in this mobile. I have given this mobile several times in your service centre at Janakpuri (Delhi), but still the problem is not resolved. Also, the head of this branch has started ignoring us due to his inability to repair this mobile. Even the people working their has are also misbehaving with us. From the past 1 month the mobile is with them and they are not giving us and are continously saying the mobile is in head office despite of this fact the head office people i.e Mr. Rajeev head of north india (0-[protected]) are saying we have already dispatched it. Even now they are also not attending our calls.

Infact, the time of your one year free service is also about to complete and if you cannot repair this cell phone they who is going to pay for for it because in the time period of 10 month, the cell phone is with you for about 6 months and it is still with you.

So, please pay due concern to our request and either repair it or replace it, or otherwise it will force us to go to consumer court and fill the case against you as there has been no response from your side also.

Requester,
JAI GOEL
0-[protected]

This is to lodge my complaint for non-repair of my samsung refrigerator for tha last 15 days . I had lodged complaint with samsung call centre[protected] dated: 19-July-2008, BP number - [protected]. The service engineer visited my home and told me that heater is defective and needs to be replaced. The service engineer told me that the defective part will be changed in next 3-4 working days. However since then the part has not been replaced. THERE HAS NOT BEEN ANY RESPONSE FROM ANY OF THE SERVICE ENGINEER.

Additionally the SERVICE ENGINEER advised us to switch off the freeze for 2 hours and then run for 10 hours as a temporary solution. And now my freeze has started making a strange noise.

I AM HIGHLY DIS-SATISFIED WITH THE SERVICE OF SAMSUNG AND MY FAITH IN THIS BRAND HAS BEEN SHATTERED.

1. I had bought a washing machine, SAMSUNG fully automatic, 6 Kg, on 7 July 06, for around Rs10, 000/-.The mahine had a warranty of 2 years.The machine had a first problem in October 07.The service person told that the PCB got defective and he replaced the defective PCB with a spare.

2. On 02 Aug 08, the machine again had a problem. the service person told that the same PCB is again defective.He said that because of cockroaches, the PCB got defective.As the machine is out of warranty, I have to pay for the spare.The spare cost quoted is astronomical Rs 2500/-.

3. I feel that the since the spare is a costly one, and as the service person claims it was last replaced in Oct 07 with a new one, will only the PCB have a warranty till Oct 08? Can any one help me how to deal the case?

TO WHOMSOEER IT MAY CONCERN
I had bought Samsung DVD Player and CTV Slimfit on Dated[protected] from Samsung Digital Home Sec-8, Chandigarh.Hardly, I had watched 2 movies on the DVD and after that it was not working which I realized on 10th month.After that I tried to contact the Samsung Service Centre and also visited the showroom where I had bought from as it was under warranty.But due to their poor back up Warranty period also expired.
After that also I kept getting calls but nobody used to turn up.Anyways one fine day a technician visited but after inspection said that it needs to be brought to service centre.
Next day I visited service centre and after a day I got call that DVD is Perfectly Fine and after that also when I watched at home it was non functional.
Now again I am running frompillar to post so that somebody could revisit and do the needful but I have just been getting calls and nobody has cared to visit.
My BP # [protected]

LOBSANG THAKUR
[protected]

I had purchased a samsung mobile model no SCH- S 269 whose IME/ ESN - 16 DFA969 dated 12.01.2008 from CELL POINT C- 9/10, Krishna Nagar, Delhi - 110051 . In the month of July, I found that there is no voice going out . So I went to the Samsung mobile service center at Patparganj M/s M. S. Electronics 513, FIE Patparganj Industrial area, Delhi -110092 . But they refused to take this mobile because of non availability of spare parts. Then I went to the another service center in Noida M/s G N H Telecom, Ist floor, Tilak Bhavan, Sharma Market, Atta Chowk, Noida dated on 28.07.2008 . But till date, there is no satisfactory reply given by them . Since 28.07.2008, they assured me that you will collect your mobile next day . Till date, I didnot get it . I am very disappointed to the service of such type of a big Organisation like Samsung . So you are requested to forward this complaint to the concern department.
Praveen [protected]

my handset model no.SGH-C160B was submitted on 9 th july, 2008 for repairing in samsungs classic systems & services which is in warranty period have not been received it back yet...
facing lot of problems without phone n whenever call to check the status then no proper replies are given and phone is put on hold for more than 30 mins...

I own a color television of Samsung. In June 2003, I the TV stopped functioning. There was no picture nor sound. I called for Samsung dealer in Gurgaon India. He replaced power supply and a component R2KN. He charged me Rs 800 for that. The service dept charges Rs 200 for visit charges.
In Oct 2003 the same problem occurred. At that time I was in Noida. The service engineer of Noida Sansung office came and saw the defect. He shanged the power supply. He told me that the part R2KN was missing. Shocking!!!
In Nov 2007, same problem occurred. gain the Gurgaon service engineer comes, changes power supply and one more part. Charges Rs 809. He is unable to diagnose the real root cause.
On 23rd July 2008, again the TV stops functioning. I call for an engineer, he replaces a diode. Charges Rs 304. He did the job in morning. By evening of same day, TV is dead once again.
Next day the guy comes again and says two more parts are gone. And I need to pay Rs 602. He says that there is no warranty on parts. He is not sur of real problem. I ask for a photocopy of his service form. He refuses. He is afraid to give the service document.
On 2nd August 2008 the power supply again blows off. This time the serivice engineer again replaces two components and refuses to give the service record.

The Gurgaon service centre is really out of control. Immediate need is to fire the service people and create a new service centre. The way these guys are refusing to give service record is an example of cheating and forgery. They know that they are putting up duplicate parts. They try to blame me for electrical fluctuations.
I seriously recommend to everyone not to buy Samsung products. There are many options available in market othe rthan Samsung.

Rahul Goyal
Head Business Development
Asahi Glass

Hello,
I am holding a samsung 260 Litre with me. For the past one year, i am having issues with my refrigerator .However, i am fed with the insincere attitude of Samsung customer care. I need to keep following up with the customer care executives for the problems we are facing with the refrigerator .Most of the work they are doing is patch work which is very short term and we need to again reopen the same issues again with the customer care.
Today, again we are facing the same issue with customer care assuring us of prompt response but to no avail.I dont know what else to do but raise the complaint in a public forum like this.

Hello Sir,
I am Dharmendra Singh from Bangalore.On 30 July's night at around 9.30 pm somebody snatched my mobile.It has mobile tracker in it, so when some other sim is inserted in the phone, it sends a message to my friends displaying the mobile number of the sim, which is inserted.So currently [protected] is using my phone.
I am very fraustrated this time since this is the second mobile I lost in two months.
So. I request you to please help me out to find my mobile or atleast lock my mobile.I will be very thankful for your this deed.

The details related to my mobile phone is given below.
Your name : Dharmendra Singh
Address : BTM layout Bangalore
Phone model : Samsung E250
Make : Samsung
Last used No. : [protected]
E-mail for communication: singh.[protected]@gmail.com
Missed date :30/07/2008
IMEI No. : [protected]/1

Thanks in advance
Dharmendra Singh
Bangalore

I had purchased a 29" Flat TV around 2 years back. Around a month ago, it developed a problem wherein we could not view the picture but could only hear the sound. We logged a complaint at the call centre post which an engineer came and fixed the problem. However, the very next day, TV again was not working. We logged the compaint again and another engineer came. Again the problem was fixed but the same evening, TV was not working. In the process they also replaced two original parts of our TV which we don't know was even required or not. Post that we have been consistenly calling customer care but there is no response except for false promises that someone will revert. Its more than a month since we have been following up but our TV has not been repaired. We have also written couple of emails but of no response. What is sad is the "We dont care attitude" of the Customer care who doesn't even make us talk to some senior executive. Its really sad to see the poor after sales services of Samsung.

i have submitted my 40 GB HDD at ur service center
Date :- 03/07/08
Work Order No:[protected]
center Add :- nehru place, Delhi
i submitted my Hdd at 03/07/08 what still my Hdd not replaced whenever i called ur service center they allways said that ihave not 40 GB Hdd stock so u call us tomorrow, what in next day when i call the answer still same...so i have a problem without Hdd my computer dead...so plz do something...

I purchased the Samsung mobile from the HOT SPOT mobile center in Janakpuri Comunittee center and since the time of purchase which was 28th November 2007 the phone has been sent 3 times to the service center at B-26, GR, FLOOR, MOTI NAGAR NEW DELHI Ph.[protected] but after few days of repair the same problem comes in and mobile doesn't works at all.

Though I have mailed to the customer care twice at support.[protected]@samsung.com but there is no response from them and when called into their Customer care dept. they promised to get in touch with me for the same reason but still there is no response.

Later when I called in to the service center at the above mentioned address to get the status on my mobile and it seemed to me that they have lost the handset as they have failed to locate the device when I myself visisted the service center and asked for my cell phone.

kindly help me or guide me how to proceed further in this senario.

Thanks

Sanjeev Syal

Email : sanjeev.[protected]@hcl.in - sanjeev.[protected]@aig.com





Details

1 Serial# : R6XP964487T

2 IMEI / RSN# : [protected]

3 Work Order# : WA[protected] Date : 14/05/2008

Dear Sir,
I went to sumsung sevice centre, (4/127a, bach farzana, Agra[protected]u.p.) for book complaint of CUT VOICE on 80% CALLS INCOMING OR OUTGOING. As per your executive we check & confirm you within 2 days. When After 3 days i called him & ask about my Mobile, they said Mobile sent to Delhi b'coz this can not be correct here & it will take 25 days approximately. which type of service you are providing here. i ask to provide me standby set, he denied me, tell me what should i do. If you doesn't take action i am thinking to go consumer forum.
Thanks
Pankaj Jain
[protected]

THE CUSTOMER CARE CENTRE IS PAYING NO RESPONSE TO THE COMPLAINT LODGED WITH THE CENTRE ONE MONTHBACK ABOUT THE AC NOT WORKING.TELEPHONICALLY THEY ASSURE ME DAILY THAT THEY WILL BE SENDING SOMEBODY SOON TO CHECK THE CONDENSER BUT NOBODY TURNS UP.THE AC IS ONLY TWO YEARS OLD.

sir,
i had sent a 180ltr reffrigerater to samsung servise center, "Electro Lab Muzzaferpur, Bihar, with cmplain of top broken. The service said that the product will be changed. But after serverl telephonic talk, the servise center do not do the same. So, after one & half year I lodge a compalain on nehelpli on 15.06.2008 with BP no.-[protected]. But there is no response by service center.After one month I made another call on helpline on 16.07.2008, the helpline no respond that, BP no.-[protected] has been
closed. I asked WHY ? Then on helpline no.register another complain with same BP NO.-[protected].
Both the complain will SMS on my mobil. But till date 21. 07.2008 there is no response by servise center.
So this shows the pooarest servise of Samsung .

I have purchased the Samsung 1.5 ton window A/C nearly 2 months back, past 3 months its not functioning well.Every week i call ur people ans take one day leave for that. Now the fan is not running and no cooling is there. Please tell ur sevrice peoples to come and check the outer unit because last for times the clean the outer unit and its worked .They are saying the anil made one nest in side the fan. we have to got to the office no time to wate for ur people. Please do it as soon as possible and give me a permanant solution from ur designing section people those who are sitting and enjoing in ac room. tel Them to learn from onida and carriear companies who they made there outer unit. No these kind of complaints for thereoute unit. Please do the solution.
Please help me in this regard.
sunil
[protected].

Dear Sir / Madam,

My name is Ravi Sethia. My Mobile No. is [protected].
My complaint number is [protected]
7 Months before I bought Samsung Split AC (AS18XB - 1.5 TON), LCD T.V, and Samsung OVEN.
We bought because we thought we will be given better service.
Last from 1 month, I am just complaining on the helpline and there is no response from your side.
If in summer I am not able to use the AC there is no use of getting the same.
This will create a bad mouth publicity of your product and service.
I have been given so many times the complaint number but the problem in the AC is not taken care off.
The Engineer visited in the starting but was unable to trace the problem.
After two to three visit, he replied ther is some installation problem which again he was not sure.
We dont even get confirmation call from your side whether the problem has been resolved or not.
I have very bad experienced with buying the SAMSUNG Products,
I am still having the problem continued.
Can I expect the problem to be resolved.
I am writing this letter so that I can have confirmation from my side that I have written about the problem to the company before taking any further step.
I am still expecting response from your side.
would request if you would like to clear anything from my side please contact me at my Mobile @ [protected] and not at my residence number.

Regards,
Ravi Sethia
[protected]
my registered products
Product Code Sequence Number Model Name Serial Number Purchase Date
ACN
[protected] AST18YJWDA/XTL A067PZBLB01096E 20061215
ACN
[protected] AS18XBXTL A132PZBPA00240T 20071115
REF
[protected] RT41MASM1/XTL 22134DAP400355V 20070527

i have bought a refrigator in sony electronics in ongole..ap a dealer called narasimha rao...the refregirator is making lot of noise..when i made a comp abt that he told that the issue is resolved and their agents viisted my premises, but none of the agent visited my home, , , , i made lot of comp and the issue is till not resolved, , when i spoke to him he is telling that he forwarded the mail to hyderabad head, , , , and issue wiil get resolved, , , , i m very much dissatisfied by ur service, , , , i thought to buy a smsung tv in that shop, , , but due to this bad service i switched on to othe company, and their service is good, , , , im spending my lot of amount andtimebut issue is not yet resolved..
my adress:k.v.subbareddy
yedugundlapadu post
maddipadu md
prakassam dt,
ap 523262
ph:[protected]
model:samsung 180 lts refrigerator