Sir,
I pruchased the above Samsung SGH-B100 from a local dealer. After putting the SIM, I found that my voice is not audible to any of the phones. The very next day, I visited the dealer, MGM Cell Care, Berhampur Orissa to exchange the same with another to which he curtly refused and abused me. Being a senior citizen, I was harassed and insulted by the dealer. Rather, I was directed to visit the local Samsung Customer Care in the city. But there is to end to my plight. They instead, told me to visit after a week. Today, when I visited the Customer Care, they told that I have to wait until the speaker of the set, whcih is defect is sent by the Company. When asked they told that there is no guarantee, whether it will be replaced or not. If not sent by the company, I have to manage with the defective set, or whatever I would do with the set. Being despaired, I have decided to go the consumer forum, since the set was purchased with my hard-earned money after my retirment.
This is for your information and immediate interference.
Anticipating to hearing from you soon in this regard.
yours faithfully,
Bhaskar Padhy
i purchased the Smasung cellular mobile phone before one year and just after 8 months of purchasing i found the network problem and automatically switch off problem thus i concerned the reputed service center of Samsung here in Allahabad, Uttar Pradesh, India which is situated at Civil Lines, Allahabad. after checking my cell phone they told me to colect the same after one weak, i did the same but the reply was that "your cell phone has been forwarded to main Samsung center, at Lucknow-U.P.thus I had to wait for one weak more-I agreed but this reply continued for more than one month, by the side Samsung Service center.
after more than three months they called me at my mobile that your cell phone is ready for use and be collected, I did the same believing the reputed Samsung Company but after one i found the problem being the same and addition to that there were vulgar pictures and pron vedios were downloaded or shooted through my cell phone, immidiately next day i complained them about it so they told me to wait giving the excuse that this is a serious action and had to be verified, again i trusted the Samsung after few minutes they deleted all the vulgar vedios and pics, loaded in my cell phone and told me to collect the same after three days as the L.C.D has ben spoiled, I told them that i am going to complain it to the company, listining to that they threatned me and forced me not to that.
lastly, i trusted the Samsung, the reputed company thus the service center!
i trusted the Samsung who cares about there coustomers
i trusted the Samsung who lives life along with there coustomers
such type of actions should never be tolerated by the company otherewise the company is going to loose there reputations
plese be serious