[Resolved]  Sangeethamobiles / N 5310 — Bought a headache and not a cell phone for 8 grands

Dear Mr.Nizam,



Please read the below mail and attachment from nokia for your reference. The handset sold in sangeetha to if a genuine handset and not a fake as wrongly quoted by you. It has also been verified by the same nokia care guy whom you have spoken with.



Therefore kindly request you to post this mail from nokia in your blog that you have created. And a written note from you saying that issue is sorted and closed.





Hope we are clear now.







Thanks and Regards,



Shiraz Ali,

Regional Purchase Manager,

#37, Sannidhi Road,
Basavanagudi,
Bangalore 560 004
Mobile[protected]
Ph.26607993/94








[protected][protected][protected][protected]

From: sriram.[protected]@nokia.com [mailto:sriram.[protected]@nokia.com]
Sent: Friday, May 22, 2009 7:32 PM
To: [protected]@sangeethamobiles.com; [protected]@sangeethamobiles.com; Sudhir.[protected]@nokia.com
Cc: [protected]@sangeethamobiles.com
Subject: RE: FW: FW: Nokia 5310
Importance: High



Dear Shiraz,



Myself along with Mr Sudhir Rao have spoken with the care line of Nokia. No Such things as IMEI no fake as been told by the agent of the care line.



Please find the NOL details of this handset attached.



Best Regards

R.Sriram

Mobile :-(0)[protected]



“People Laugh because I am different, & I laugh because they are all the same.. That’s Called "ATTITUDE":- Swami Vivekananda.

P please consider the environment before printing this mail


[protected][protected][protected][protected]

From: ext ali [mailto:[protected]@sangeethamobiles.com]
Sent: Thursday, May 21, 2009 9:37 PM
To: 'Rajesh'; Rajagopalan Sriram (Nokia-M/Hyderabad); Rao Sudhir (Nokia-M/Bangalore)
Cc: [protected]@sangeethamobiles.com
Subject: RE: FW: FW: Nokia 5310
Importance: High



dear sriram,



the swapping/ replacing the handset is fine. but i need a return mail from nokia stating the handset sold was not fake, but 110% genuine, and not as wrongly quoted by nokia care.



please get me this mail for the customer's understanding and also to put this same mail in his blog.







Thanks and Regards,



Shiraz Ali,

Regional Purchase Manager,

#37, Sannidhi Road,
Basavanagudi,
Bangalore 560 004
Mobile[protected]
Ph.26607993/94












[protected][protected][protected][protected]

From: Rajesh [mailto:[protected]@sangeethamobiles.com]
Sent: Thursday, May 21, 2009 9:05 PM
To: sriram.[protected]@nokia.com; [protected]@sangeethamobiles.com; Sudhir.[protected]@nokia.com
Cc: [protected]@sangeethamobiles.com
Subject: RE: FW: FW: Nokia 5310

Sriram,



Thanks for the support, where should we collect the swap handset?



Thanks and Regards,



Rajesh







From: sriram.[protected]@nokia.com [mailto:sriram.[protected]@nokia.com]
Sent: 21 May 2009 20:07
To: [protected]@sangeethamobiles.com; Sudhir.[protected]@nokia.com
Cc: [protected]@sangeethamobiles.com; [protected]@sangeethamobiles.com
Subject: RE: FW: FW: Nokia 5310
Importance: High



Dear Shiraz Ali,



Find the case history for the same



“On 16th May 2009 the handset was received at NCC for hang-up problem. The same day s/w upgrade has been done and delivered to Sangeeta Mobiles on the name of SRINIVAS .



Again on the 20th May the dealer Sangeeta Mobiles logged in the handset with hang-up problem as repeated problem, this time we have replaced keypad module and s/w has been updated, the handset was delivered on the same day within two hours.

Now the handsets is working perfectly.”.



For customer satisfaction the handset will be replaced/swapped and will be given by tomorrow evening 3 pm.



You can confirm the same to customer.



Best Regards

R.Sriram

Mobile :-(0)[protected]



“People Laugh because I am different, & I laugh because they are all the same.. That’s Called "ATTITUDE":- Swami Vivekananda.

P please consider the environment before printing this mail


[protected][protected][protected][protected]

From: ext ali [mailto:[protected]@sangeethamobiles.com]
Sent: Thursday, May 21, 2009 6:27 PM
To: Rao Sudhir (Nokia-M/Bangalore); Rajagopalan Sriram (Nokia-M/Hyderabad)
Cc: 'Rajesh'; [protected]@sangeethamobiles.com
Subject: FW: FW: FW: Nokia 5310
Importance: High



Dear rajagopalan,



Please look into the customer issue below, kindly sort it out as the customer is very impatient.



Kindly also check with the nokia care people – customer is claiming that nokia care guys have told him – the handset purchased at sangeetha is a fake, since the imei number cannot be found in their system.



I need a return mail from you with proper answers for the customer claims, as I need to paste it in the blog which he has posted. (Link given below). Issue to be closed latest by tommorow without fail.







Rajesh sir – please check with sai regarding this issue.











Thanks and Regards,



Shiraz Ali,

Regional Purchase Manager,

#37, Sannidhi Road,
Basavanagudi,
Bangalore 560 004
Mobile[protected]
Ph.26607993/94








[protected][protected][protected][protected]

From: nizam nadeem [mailto:[protected]@yahoo.com]
Sent: Thursday, May 21, 2009 4:51 PM
To: ali
Cc: [protected]@toi.com; [protected]@hindustantimes.com; [protected]@indiantimes.com; [protected]@deccanmail.com; [protected]@thehindu.co.in
Subject: Re: FW: FW: Nokia 5310



Hi there!



Let me assure you that I have no interest in blaming any one for giving me a phone that is not genuine. If you go throug my previous email, you will now that I came to this conclusion only after speaking to Nokia Customer Care. You may as well have a word with them if you wish to. Here is the phone number :[protected].



Kindly speak to them and give them the IMEI number [protected]. Please have patience to listen what they have to say. I spoke to Mohd Rahees from Nokia Helpline on 20th May 2009.



Secondly I would like to make it clear that the job sheet number[protected] is the one that was given yesterday. Prior to this your people at the A.S Rao Nagar Branch had my phone for more than a weeks time. They ( "Sai") calls me on 18th evening and says phone is working fine and can collect it.



I visited them on 19th evening. Battery in the phone was alomst dead and while I was checking its functions the battery was dead. There was a power cut at the same time due to heavy downpour.



I had to wait there for more than 2 hours to get the generator working and get the phone charged and check the functions.



Your employe Sai wanted me to take the phone home charge it and then the check if its working fine or not. I wanted to be sure that the phone is working fine in order to collect it. ( infact I was assured that I would get a new phone failing which i may get this phone rectified). I was still ok with that. However, after waiting for around 2 hours just to check if the phone was working fine I see that nothing has been done.



Phone has the same problem as i gave them. I was unable to even feed the date and time. Common man! this is suppose to be a brand new phone that i bough almost a month back and I dont know what the hell did they repaired it after having it for a week to ten days time.



Now go through Mr Sai's explanation:



I saw the phone was working fine and did check it for 15 munites (God that a lot of time to spend on a custome how has payed for a peice of , now let him go to hell). Do you want us to spend 24 hours just to check if the phone was working good.



This guy had no answer when I asked him what did they do when the phone was with them for 7-10 days and did not get anything rectified and hence we got job sheet 2 the number that i have provided you. The phone was given to Noika Care opposite Kapra Municipal office ECIL.



Their i had a pleaure to meet yet another Genius called "Sai" again supposed to be the manager, who was not at all co operative to provide us with any assistance to us but to talk about there policies after explaining what my problem is for around 3 hours.



Over all I had a very awsome experience with you guys and DO NOT INTEND TO HAVE ANY BUSINESS WITH YOU GUYS.



Secondly, it is my RIGHT to let every one know what a pleasent experience do you guys provide a real unforgatable one for sure. YOU ARE NO ONE TO PREVENT ME FROM THIS NOR DO I DESIRE YOUR SUGGESTIONS REGARDING THIS.



I still kindly request you guys to refund me. I am not at all satisfied with the phone you guys gave me not with your services. I dont want any business with you guys henceforth, kindly return my money.



Enough is enough. I cant leave every other work and just be behind this.



Waiting for refund.



Regards



Nizam



Finally please go through this link as well



https://www.consumercomplaints.in/complaints/sangeethamobiles-n-5310-c184792.htm...⇄


--- On Thu, 5/21/09, ali <[protected]@sangeethamobiles.com> wrote:


From: ali <[protected]@sangeethamobiles.com>
Subject: FW: FW: Nokia 5310
To: [protected]@yahoo.com
Cc: "'Support Sangeetha'" <[protected]@sangeethamobiles.com>, "'office'" <[protected]@sangeethamobiles.com>, "'subhash s'" <[protected]@sangeethamobiles.com>, "'rajesh r'" <[protected]@sangeethamobiles.com>
Date: Thursday, May 21, 2009, 1:15 PM

Dear Mr.Nizam,



Your case has been escalated to the top people in NOKIA. Kindly request you to have patience and wait for their reply.

In the meantime I assure you that we provide you best of service as always. And also request you to avoid marking a copy mails to news papers, as your claim for fake handset has not yet been proved.



You can forward all our mails to the leading news papers as well as the consumer court if the handset is found fake, and I would give you the handset free of cost. And I will also give you some more mail ids of all the leading news papers.







Please have patience, as we are trying to resolve the issue and provide you the best of service and take action against the staff of the outlet and nokia care who caused inconvenience to you.







Cc- rajesh sir – please look into it. The handset was purchased @ ASR.







Thanks and Regards,



Shiraz Ali,

Regional Purchase Manager,

#37, Sannidhi Road,
Basavanagudi,
Bangalore 560 004
Mobile[protected]
Ph.26607993/94








[protected][protected][protected][protected]

From: Sudhir.[protected]@nokia.com [mailto:Sudhir.[protected]@nokia.com]
Sent: Thursday, May 21, 2009 10:32 AM
To: sriram.[protected]@nokia.com
Cc: [protected]@sangeethamobiles.com
Subject: FW: FW: Nokia 5310
Importance: High



Hi,



This case belongs to V S Communications please look into this and revert.



Thanks & Regards
Sudhir Rao






[protected][protected][protected][protected]

From: ext ali [mailto:[protected]@sangeethamobiles.com]
Sent: Wednesday, May 20, 2009 9:58 PM
To: Rao Sudhir (Nokia-M/Bangalore)
Subject: FW: FW: Nokia 5310
Importance: High

hi sudhir,



the details of the job sheet are given below, please do the needfull, and reply to the customer.











Thanks and Regards,



Shiraz Ali,

Regional Purchase Manager,

#37, Sannidhi Road,
Basavanagudi,
Bangalore 560 004
Mobile[protected]
Ph.26607993/94












[protected][protected][protected][protected]

From: nizam nadeem [mailto: [protected]@yahoo.com ]
Sent: Wednesday, May 20, 2009 7:17 PM
To: ali
Cc: [protected]@toi.com; [protected]@hindustantimes.com; [protected]@indiantimes.com; [protected]@deccanmail.com; the hindu
Subject: Re: FW: Nokia 5310

Hi Ali,



Thank for your response.



The job sheet number is[protected]. The details of the stores can be found in my previous email. I have given the complete billing address of the stores.



This phone was purchsed on 5th April 2009. I am just back from the stores where i got this mobile from. Seem like you guys dont have any interest in problems customers face after sales. You might be least interested in such this because you earn nothing out of it. Same in the response from your employees out there.



I want my mobile replaced or refunded. I am done with you guys and that all. Request you people not to try to aviod this, please reund me or give me a new cell.



I bought a new phone with no hopes of roming around any service center day in and day out.



By the way the disclamer in RED that you have in your previous email dosent sound genuine as I spoke to Nokia Care and they do not get any info with the IMEI number that is on the bill.



I am still doubtfull if I got a genuine peice or ...



Kindly let me know your stands asap so that I can proceed with appropriate action at my end.



Regard,



Nizam



--- On Wed, 5/20/09, ali <[protected]@sangeethamobiles.com> wrote:


From: ali <[protected]@sangeethamobiles.com>
Subject: FW: Nokia 5310
To: [protected]@yahoo.com
Cc: [protected]@sangeethamobiles.com, " 'office' " <[protected]@sangeethamobiles.com>, "'Support Sangeetha'" <[protected]@sangeethamobiles.com>, "'Rajesh'" <[protected]@sangeethamobiles.com>, "'asraonagar a'" <[protected]@sangeethamobiles.com>, Sudhir.[protected]@nokia.com
Date: Wednesday, May 20, 2009, 12:25 PM





Dear Mr.Nizam,



I appologies for the inconvenience caused, kindly mail me the service centre details along with the job sheet number where you got your handset serviced. i shall take up your case to the nokia guys and verify and take action against the service centre for improper service.



Note - all handsets purchased in sangeetha are 110% genuine and original which is purchased from nokia national distributer HCL, please refer the importer details and imei number on the box sticker.







cc - sudhir - please look into it - customer name - mohd.azizuddin fayaz - contact - [protected].

















Thanks and Regards,



Shiraz Ali,

Regional Purchase Manager,

#37, Sannidhi Road,
Basavanagudi,
Bangalore 560 004
Mobile[protected]
Ph.26607993/94








[protected][protected][protected][protected]

From: Support Sangeetha [mailto:[protected]@sangeethamobiles.com]
Sent: Wednesday, May 20, 2009 10:23 AM
To: ali a; aamir s; subhash s; rajesh r
Subject: Fwd: Nokia 5310



[protected] Forwarded message[protected]
From: nizam nadeem <[protected]@yahoo.com>
Date: Wed, May 20, 2009 at 10:05 AM
Subject: Nokia 5310
To: [protected]@sangeethamobiles.com
Cc: [protected]@toi.com, [protected]@hindustantimes.com, [protected]@indiantimes.com, [protected]@deccanmail.com, [protected]@thehindu.co.in

Hi,



I got this mobile on 5th April. Since then i have problems with this mobile. The function keys dont work and the phone is dead slow. Not able to use GPRS and not able to play the preloaded songs. Apart from that i am unable to receive calls or make calls unable to send and read messages.



After speaking to the person called "Sai" who just seems to wash his hands off the responsibility and these people having the mobile for a weeks time they hand it over to me the same peice stating every this is fine. After checking the mobile I found non of the problems were solved. As usual keys were not working and every problems was as it is.



After spending 8K what i get is such a peice. I want this phone to be replaced or refunded for such a bad service that you guys have provided. When i spoke to Nokia Care helpline I was told they were unable to get any info with the IMEI number [protected] which reflect on my invoice. This makes me to doubt if I got a genuine nokia phone of what



Heres the address of the dealer from where i got this mobile

Sangeeta Mobiles

Dr A.S. Rao Nagar
#3 Ground floor
Pakala Towers . 1-8-6/3&4, Mig B-3&4
Dr. A.S Rao Nagar, ECIL
Hyderabad 500062
ph#[protected]



Your reply is eagerly awated to be published by the news papers mentioned along with your action.



Regards



Nizam

To Whom so Ever it MAY CONCERN - the BLOG created by mr.nizam falsely accusing Sangeetha mobile phones for selling FAKE handsets as mentioned in his above mails stands VOID. please read the mail draft above from nokia and as well as warranty ref details from nokia care which proves that all handsets sold in sangeetha are 110% genuine.

NOTE - henceforth, If anyone found falsely accusing a reputed company like Sangeetha Mobiles Pvt.Ltd. will be dealt with LEGALLY and a case of FALSELY ACCUSING THE COMPANY AND MISGUIDING THE PEOPLE will be filed against the said person.



Home | My Details | Site Map | Help | Logout | Feedback

Nokia Online




Extended Warranty Check
The following warranty information has been found:
Serial number: [protected]
Warranty: YES
Care Services
Warranty Class:
Product Type: RM-303
Handset: 5310
Product Code: 0565586
End of Warranty: [protected]
Sold-to Country: IN-INDIA
Reference Code: GLBINY[protected]
Factory Simlock: N
Repair information
Repair Location Repair Date Sympton Primary CCT Ref Spare Part# Primary Fault
None Reported

Swap information
Swap Date Swapping ASV# Swap Reason Code Old Serial#
None Reported


Online Software Update Attempt History
Date/Time (GMT) YYYY-MM-DD Update Type Result Reason Original Software Version Target Software Version Product Code








On this page can retrieve warranty information based on the serial number.Please enter the handset's serial number to retrieve
the warranty information.Give the number in plain format without slashes or other punctuation marks.

GET WARRANTY

© Nokia 2009 Site Terms | Privacy Policy

i want to know about the offer which published in the news paper i[censored] dont mind pls send me the details in to this no ([protected]) about that 70%off