State Bank of India [SBI] Complaints & Reviews

Sir,
on[protected] I withdrawn Rs.15000 from statebank ATM, Prashanth Nagar, Uppal, Hyderabad. I did not able to find that one of those 500 Rs note is FAKE. My account is in SBH, Habsiguda. And went to SBI, Prashanth Nagar, Uppal, Hyderabad, which is maintaining that ATM and where my another account also there to deposite on[protected]sunday branch). Then the clerk find one of them is FAKE. Then they tear the number and crossed along it with pen as FAKE. They did not agree or not taken any step to find how that ATM given that note. They are blindly claiming that ATM machine
will not be wrong and it will scan. And their way of claiming is also appear that they fault is mine. It hurted me a lot. How the user of ATM will find the note as fake and even if he found it how can I recover money. Customer may become humiliate due to this services. How can I get justice, fill my loss of Rs 500 and get relief from mental stress. Please show me the way I can act.
I am waiting for your kind reply/action.

bank and the branch:state bank of india ashram road branch,ahmedabad
savings bank account no:[protected] and atm card no:[protected].the card is damaged on account of its magnetic fields tape damage sustained during the withdrawl of cash during the operation.request is made to replace the card without charges as this is being the accidental.

Dear Sir,

I ketan D sardesai, having credit card of SBI I have already complained about the way of recovery of SBI even after the blunder made by their own people due to communication mistake & threatening done by there executive. Finally They pressurised me for settlement though I was not willing to do the same. I went for the same while giving me the offer of settelment their executive committed me that before last payment deducted from my account my letter of NOC will be issued & my card will be working after my last amount is debited from my account. Till the date none of it has happened. Those useless customer care executives who were calling me for payments even when I was in a funeral, now they are not lifting phone when I am calling for NOC. I was tring for some small amount of loan from HDFC that time the bank objected that I had due of SBi on my account, hence I submitted the letter which SBI has given me while collecting settlement payment. HDFC executive replied my that this letter is not authentic & is of no use.

KIndly do the best to give me the NOC immediately & make my card working.

Thanks & Regards,

Ketan D sardesai
[protected]

Hi,

This is to bring you kind attention that today 09.01.2010 I Manish Gupta used the ATM machine at SEC.02 Noida Branch vide ATM ID S1AN00593606 for withdrawal of cash INR 5000 & 10000.
But machine process INR 5000 correct and INR 9000 instead of INR 10000.
Details of the transactions are mentioned below for INR 5000 & INR[protected]. I had contacted the SEC.2 Branch Noida and they said your a/c belongs to the below mentioned, so you need to contact them. Kindly investigate this case as INR 1000 meant a lot to me.

================
Date 01.09.2010
Time 11.06
ATM ID S1AN00593606
TXN No 9522
Withdrawal 5000
================
Date 01.09.2010
Time 11.07
ATM ID S1AN00593606
TXN No 9523
Withdrawal 10000
================

The details of the currency for transaction INR[protected] as follows:

Denomination 500*17=8500

9KE 840900
4AR 531490
3DH 719249
5CC 523132
3AC 695201
0AH 202146
8AH 768593
2CA 504352
9CH 634403
0GA 303184
0GA 303185
0AG 284815
0AG 284816
0BF 794273
8AN 817371
4BS 171919
1MM 458368

Denomination 100*05=500

3CL 097099
3CL 097100
3CL 097101
3CL 097102
3CL 097103

SBI Saving A/c[protected]

04041 - PBB, NEW DELHI

11 SANSAD MARG NEW DELHI
Pin: 110001
STD Code: 911011
Phone: [protected],[protected]
Fax: [protected]
e-Mail:ATM.[protected]@SBI.CO.IN

booking No. ED[protected]IN, Received in my permanent address on 21/12/09, and re- directed to my present address. Not yet received. Track record is in complete. please help.

I have a saving account in SBI branch at BHEL, Khailar Jhansi(UP).
On 24/10/09, I have used my SBI ATM Card IN Oriental Bank of Commerce ATM Machine (Opp.
Telephone Exchange,Gandhi Nagar, Basti - 272002, ATM Code DA080501 ) to withdraw Rs 10,000 in Basti(UP). But unfortunately, the money could not came out but the amount was deducted from my account.

Details :
SBI Complaint No : 3518940, dated 21/11/09
Name : Faheem Ahmad
SBI Account Number :[protected]
Description SBNCHQ-GEN-PUB-IND-RURAL-INR
Reference No : ATM WDL [protected] 8380 DA080501 DATED 24-Oct-2009

I talked to SBI They are saying that O B C says the money was delivered. But on the day, I waited for the next man's tranction and no money of Rs 10,000 was delivered also just after the failure, I checked my account but the money havnt came back but the amount of Rs 10,000 was deducted from my salary.Till now have wasted more than two months with SBI (SBI Complaint No : 3518940, dated 21/11/09)& OBC and the result is still ZERO.
Kindly look into matter urgently and take necessary action to credit money back to my account.
Thanks & Regards
Faheem Ahmad
QA Engineer
BHEL Jhansi-284129 (UP)
[protected]

Respected sir,

I forgot my online sbi banking username & password by mistake there why i can't use my onlinesbi banking services. If any way is there to recover my user name & password then plz help me, To use this facility again.

Details of my account:
name -ritesh singh
branch name -hingne khurd,pune,india

Dear Sir/ Madam,

As there was no response to my E-Mail dated 04.01.2010 and FAX Dated 05.01.2010, Today(08.01.2010) I could manage to speak with the executive (Ms.Meenakshi) Call Center (Ph.No.[protected]/55) to enquire the status of my cancellation claim. I’ve been informed that my request for cancellation is turned down during my discussion over phone call on 30/12/2009 with (Ms.Renu).



Until this time executives were fooling that every conversation is being recorded and conveniently modifying their speech to sell their product. So called recorded conversation which is only accessible to SBI-Cards is not justified.Corroborating this statement with my written complaint (Giving details of my request, queries and the responses) malicious intentions of SBI-Cards are amply evident. Obliviously this could be substantiated only when there is any system existing.



In despair and considering my valuable time to run behide you, I am remitting the due amount Rs.6014.35 in apprehension that you will charges late payment and unrelated expenses, which would mean another issue for me and business (to kill my/others time) to you.



With this message I would like to assure you that I will not be able to utilize your so called offer in the name of Privilege Circle Program which is only convenient to SBI-Cards Business. But by all means would like to know ‘IN WHAT CIRCUMSTANCES CLAIMS FOR CANCELLATION/ WITHDRAWAL OF ANY SCHEME BE DECLINED WHEN THE CLAIMS IS WITH IN THE STIPULATED PERIOD”.



This will be appelled in an appropriate form to educate the people and also contain the crooked activities followed under the shadow of Govt.Agencies.



TS Kiran

[protected]




[protected][protected][protected][protected]
From: [protected]@hotmail.com
To: feedback.[protected]@ge.com
Subject: FW: SBI Card Privilege Circle Program-Complaint
Date: Thu, 7 Jan 2010 03:33:33 +0000


Reminder. Kindly acknowledge the receipt.

Regards,

[protected][protected][protected][protected]
From: [protected]@hotmail.com
To: feedback.[protected]@ge.com
Subject: SBI Card Privilege Circle Program-Complaint
Date: Mon, 4 Jan 2010 12:52:34 +0000


Dear Sir/Madam,

I am TS Kiran SBI credit Card holder. My phone no's will probably help you to trace my profile ie (M) [protected] (o[protected].

I've been offered with the subject program over phone and sought confirmation by your good office.

During the cource of discussions at various levels i have maintained that my confirmation is subject to my review of the received offer documents.

I have received the said offer document along with watch on 29th Dec 2009. I have contacted you office for declining the offer. The call receiver has informed me that the offer can only be declined if the information provided over phone proved to be false and asserted that i have confirmed by saying YES and by pressing '1' phone button. Subsequently assured to respond back within 24 hours after discussion with office. Having not received any further communication resorted to writing mode.

Now, with this feedback and changed response/attitute towards your client [me] i wish to place the following points for your perusal as you have put the burden of poof on me.

The following points were also have transpired during preliminary [3] discussions:
1. Opt out of the programme if not satisfied; with in one month.
(i) It was promised that i'll be receiving the offer (Gift & Vouchers) with in 15 days of debiting the amount in my card.

Date of Debit 01/12/2009 Rs.6,067.00

Date of Receipt 29/12/2009

2. Free Flight Ticket: (i) Only during 2nd discussion made known that only basic fare is free. (ii)Flight Sectors not spelt out, instead said number sectors all over india and abroad which is deceitful.

3. Previlage Holidays:Never have been transpired that there are 'Exclusion days' in the limited destination points.

4. Free joining gift: A GRANT POLO WATCH worth Rs.4,500/- which was promised, but it took no time to realise that Credit Card Company with the Brand of "SBI' would also tease people like this.

Immediately stepping into intorogatory mode by the councellor upon my request for withdrawal from the scheme is astounding. I have enquired that if there is any complaint no system to register my request she elegantly replied." DON'T WORRY SIR, WE'LL BE BACK IN 24 HRS." and i am still awaiting for those hours.

With the above submission, I request you to consider my withdrawal from the scheme and advice me the mode to surrender your gift and vouchers with any hassles.

Thanking you,

Very truly yours,


TS Kiran

SIR
I have lost my atm cum debit card
acc no. - [protected]
card no. [protected]
please block the card immediately

On date 05.11.2009 :: 14.01 Hrs. I tried to withdraw the amount of Rs. 10,000/- from SBI- ATM, Koradi , Nagpur (ATM ID No.S1AC[protected] But the cash could not dispensed from SBI ATM, Koradi, Nagpur. but the amount was debited (deducted) from my account vide transuction No 6484 dated 05.11.2009.
At same time, I wrote the complaint at ATM complaint book. I had also given a written request letter on 05.11.2009 to Branch Manager SBI, Koradi Br, Nagpur to verify the request and credit Rs 10,000/- to saving account .
Even though I verbally requested time to time to the concern person of the bank / branch manager till date the the amount is not credited ted to my account.
I am the account holder of SBI bank , Koradi Branch NAGPUR. & my saving account no. is [protected],
so, I kindly request SBI to look in the matter and resolve the same at the earliest.

regards.

Shankar B. Jadhao
Mob No.[protected].

Dear sir,
I am working as Manager in State Bank of Mysore F & A Department , head office,Bangalore. I was having SBI Card bearing No.[protected] (a/c No.[protected]) and it was blocked and the acccount aslo stands closed. Since August 2009, Your Executives visited our Dept. and campaigned for taking Staff Credit Card. I have applied four times along with documents , But till date , I have not received Card. I have contacted your Bangalore represntatives Mr. Ravishankar and Mr. Shivakumar. They are unable to give either the status posistion nor solving the problem.Simply they will get all the details from me over phone and they will forget. If this type of service is given to Associate Bank Officer,how we can do the cross selling business to the public. Kindly look into the matter and solve the probelm immediately.
Hoping , you will the needful,

With regards,

D.S.Subramanya

Dear Sir,
I have SBI account in Markey Yard Sangli Branch. I have transfered this account from Pipavav. Now I am in Oman for job purpose. I would like to open NRI a/c in same branch. but they are not co operating me. When my father did the enquiry regarding same, they told first lrt him deposit 6 months salary and then they will tell further process. Actually my all friends from Maharashtra and Karnataka has opened NRI a/c in their branches with out any problem. Even they have opened the a/c within 15 min. They have same case as of me. In Pipavav(Gujrat) my a/c was salary account only for 2 yrs. now our Sangli branch staff are giving the irresponsible answers.

I am operating S.B. A/C No.[protected] with State Bank of India, R K Puram ,New Delhi.On November2, 2009 at 18.50 hrs. I used my debit card at ATM machine at Karkardooma Court New Delhi for withdrawal of Rs.20000/- but the ATM machine dispensed only Rs.11500/- rest of Rs.8500/- were undispensed'.Bank"s help line informed that the amount will automatically be reversed to my account with in 24 hrs.,this does not happen.I lodged written complaint with the Bank Manager on November 4,2009 and after waiting for a month & no. of personal visits to the bank , a Petition under RTI Act 2005 was also sent on December 4,2009 to
Central Public Information Officer ,SBI ,Local H.O. New Delhi by speed post. There is no action till today dated January 05,2010 .I am a senior citizen retired as Govt. officer & this incident has shaken my trust in
this biggest /traditional Bank [as they boost of]. Can any body in the land help me?

S N GUPTA
New Delhi

sir,
i have done topup of mobile no [protected] for RS 225/- on 26/12/2009 through mobile banking service of state bank of india,my a/c [protected] has been debited but topup of above mobile has not been done. before topup , balance was 0.69 and it was remain 0.69 after topup, but message of successful recharge came on mobile no [protected].other detils as under

a/c no debit [protected]
service provider airtel
mobile topup [protected]
user id kkx712
tid on [protected]
oxi trans id [protected](0)
date 26/12/2009
amount 225/-

Dear Sir/Madam,

I stopped SBI card[protected]-5078) three years back and as per them sent a hard copy to them requesting them to discontinue my card as I got assignment is some other town.
I paid fully all dues and there was no communication from back for last 3 years.

Suddenly for last 6 months I started calls and messages that Rs.20000 is due. When every time asked them that when I didn't purchase anything for last 3 years then why this bill? they never answered.

Further many times I asked that please tell me what I purchased, then one executive told that I purchase some insurance policy - over phone. I asked them to show me the proof because I never purchased on interacted about any purchase. Then they discontinued phone.

Every time I asked to connect me to Consumer Redressal Manager which they refused.

This is totally a harassment to me when they fraudently shown purchase in my account and now asking money.

Request to stop this and my claimed due to be deleted.

With Regards,
B B Tyagi/ [protected]

Hi,

My self Saurabh Dubey.I was traveling from 25th dec to 4th Jan in J&K, I lost my SBI Debit Card and today i came to know that my card has been lost. i checked my account 17000 rs detected from my account on 28 th of dec.

Please look in to this matter.


Acc No. [protected]

Detail of ATM Machine from my stolen card is used.

ATM No. 622018039116004174193620703406412570042


Thanks and regards,
Saurabh Dubey
[protected]

hello sir,

This is Mahesh N having an sb account in ur bank (sbi) Hesarghatta Road Branch and my Account no [protected], Regarding above subject Ihad applied for ATM card 2 months on nov 2nd 2009 but stil i have not recieved my card. Regarding this if i consult the branch they are unable to solve my problem and by this i am facing so much of problem and service is really poor. So pls try to solve my problem....

I went to SBI-Anandnagar(Ahmedabad) branch on Friday at 15:40 with filledup PPF account form and went to the lady who was verifying them, there was a residence proof missing and so she asked to attach it. I did not have it with me at the moment so requested her to submit it within 5 minutes as that was the maximum time for me to collect it from my office opposite to the branch. The lady in charge denied very straight that they are closed at 16:00 (however the bank clock was yet to tick 15:50!, 10 minutes have no value for SBI employee?) inspite of my sincere request to her that I will be back much before then.

I left and went to the bank again on next day (Saturday at 11:45) with filled up form and all required documents, that lady was not there today so I went to the branch operations manager with a hope that it will be surely completed today. The branch ops manager checked the form and asked to sign on my photo sticked on the form, I signed in front of him with his own marker pen. He checked the form and said that the form is okay, he handed over another form for depositing amount in PPF account and asked me to submit it on Monday with a reason "we do not open a new account on Saturday". (I understand if he can not process the applicaion but it was weird that he could not accept the form too, even though I!!)

I asked my father to submit the form on Monday thinking that everything has been checked by Branch Ops Manager, unfortunately the Branch Ops Manager was not there today so my father went to a new person in charge. Now the new in-charge raised a new query, asked to get signature of two witnesses on the form (I ensured it from the branch ops manager on Saturday that I don't need to get the signature of witnesses as I am already having a savings account with the bank) and to produce originals for the photocopies of the documents(PAN card, voters id card, electricity bill, even though I had attached self attested copies of the documents) for verification. I met my father in the evening hoping that the form would have been submitted but was quite disapointed listening the above story from him.

Again on Tuesday, my father went to the bank with form having signature of our neighbours as witnesses and originals of the documents. Now the same in-charge baabu said that he can not accept the form as the applicant has to submit the form himself and he can not accept the form from anyone else. I asked my father to tell the baabu that I had completed personal verification with the branch ops manager on Saturday when my father called me from bank but baabu had made his mind to stick to his words despite of all requests. I asked my father to let me talk to that baabu but baabu got angry on my father saying very rudely that "I dont have time to speak anybody" (even I heard his words on phone and can draw the baabu's angry face remotely!). My father still went to the Branch Manager to convience him for accepting the form as my personal verification is completed and I already had an account with the bank, but the branch manager also denied him suggesting to submit it by me only. (however he answered very politely).

It looked like, may be the Ego of baabu had a higher preference over a new business or an existing customer of the bank and so the branch manager was not able to accept the form by going against the words of the unprofessional baabu. This is the state of service being provided to existing customers so that you can guess the level for new ones. It is quite obvious to me why the private/international banks are getting so much of success in India, with mercy of such unprofessional behaviour and frustrating level of service by the employees in national banks.

As per the proverb "One rotten egg spoils the whole pudding", "One unprofessional employee in a group spoils the whole organization").

Ref.No. 1. SBI CREDIT CARD - [protected]. (BISWAJIT NAYAK)
2, CARD STATEMENT 02-SEPT-2007 WITH TOTAL OUTSTANDING RS.41,783.17 (PURCHASE & OTHER DEBITS RS.26,537.48 + OPENING BALANCE 16,234.69).
3. LETTER RECEIVED WITH REF.CODE NXD ON DATED September 02, 2007 signed by Ryali Bharadwaj (Payment Assistance Unit as account details Total Outstanding Rs. 41,783.17 .
4. Withdrawn of CARD BY FAX NO[protected] ON 01,Sept,2007 at 12:15 P.M & 10,Sept,2009 12:58 P.M.
5. Article in Times of India SBI Cards under ambit of Information Law.

Dear Sir/Madam.

With above reference, I am very disappointed to inform you that, inspite of making full & fnal payment (one time) before due that with reference to Statement & Letter also withdrawn my services from 1st Sept,2007 without any transacton through Card or Cash.

After many request & reminder to withdraw all services of SBI Card with effect from 1st'Sept,2007 has been unheard & non responsive.

I have been receving mail for Outstanding dues & Phone Call claiming on from SBI Card in recent times[protected] on[protected] at 11:54 A.M) the nature of the call sugest & encourage me to take the matter to legal/regulatory authority.

Anticipate/expect to resolve this issue at the earliset,else i will left with no other option other than bringing into notice of appropriate legal/Statutary authority.


Thanks !
Biswajit.
+[protected]M)

My name is Rajib Ghosh,i forgot my atm pincode.please arrange new pin code no.i am all ready written complain in my baguiati branch.my a/c no is [protected] & debit card no is[protected].My address is C/O Sankar Ghosh,Salua (roypara)P-O-R.gopalpur,PS-Airport,Kol-700136.

Thanking You
Rajib Ghosh
[protected]