[Resolved] Sbi Card - Privilege Circle Program — Withdrawal of Deceptive Scheme
Dear Sir/ Madam,
As there was no response to my E-Mail dated 04.01.2010 and FAX Dated 05.01.2010, Today(08.01.2010) I could manage to speak with the executive (Ms.Meenakshi) Call Center (Ph.No.[protected]/55) to enquire the status of my cancellation claim. I’ve been informed that my request for cancellation is turned down during my discussion over phone call on 30/12/2009 with (Ms.Renu).
Until this time executives were fooling that every conversation is being recorded and conveniently modifying their speech to sell their product. So called recorded conversation which is only accessible to SBI-Cards is not justified.Corroborating this statement with my written complaint (Giving details of my request, queries and the responses) malicious intentions of SBI-Cards are amply evident. Obliviously this could be substantiated only when there is any system existing.
In despair and considering my valuable time to run behide you, I am remitting the due amount Rs.6014.35 in apprehension that you will charges late payment and unrelated expenses, which would mean another issue for me and business (to kill my/others time) to you.
With this message I would like to assure you that I will not be able to utilize your so called offer in the name of Privilege Circle Program which is only convenient to SBI-Cards Business. But by all means would like to know ‘IN WHAT CIRCUMSTANCES CLAIMS FOR CANCELLATION/ WITHDRAWAL OF ANY SCHEME BE DECLINED WHEN THE CLAIMS IS WITH IN THE STIPULATED PERIOD”.
This will be appelled in an appropriate form to educate the people and also contain the crooked activities followed under the shadow of Govt.Agencies.
Subject: FW: SBI Card Privilege Circle Program-Complaint
Date: Thu, 7 Jan 2010 03:33:33 +0000
Reminder. Kindly acknowledge the receipt.
Subject: SBI Card Privilege Circle Program-Complaint
Date: Mon, 4 Jan 2010 12:52:34 +0000
I am TS Kiran SBI credit Card holder. My phone no's will probably help you to trace my profile ie (M) [protected] (o[protected].
I've been offered with the subject program over phone and sought confirmation by your good office.
During the cource of discussions at various levels i have maintained that my confirmation is subject to my review of the received offer documents.
I have received the said offer document along with watch on 29th Dec 2009. I have contacted you office for declining the offer. The call receiver has informed me that the offer can only be declined if the information provided over phone proved to be false and asserted that i have confirmed by saying YES and by pressing '1' phone button. Subsequently assured to respond back within 24 hours after discussion with office. Having not received any further communication resorted to writing mode.
Now, with this feedback and changed response/attitute towards your client [me] i wish to place the following points for your perusal as you have put the burden of poof on me.
The following points were also have transpired during preliminary  discussions:
1. Opt out of the programme if not satisfied; with in one month.
(i) It was promised that i'll be receiving the offer (Gift & Vouchers) with in 15 days of debiting the amount in my card.
Date of Debit 01/12/2009 Rs.6,067.00
Date of Receipt 29/12/2009
2. Free Flight Ticket: (i) Only during 2nd discussion made known that only basic fare is free. (ii)Flight Sectors not spelt out, instead said number sectors all over india and abroad which is deceitful.
3. Previlage Holidays:Never have been transpired that there are 'Exclusion days' in the limited destination points.
4. Free joining gift: A GRANT POLO WATCH worth Rs.4,500/- which was promised, but it took no time to realise that Credit Card Company with the Brand of "SBI' would also tease people like this.
Immediately stepping into intorogatory mode by the councellor upon my request for withdrawal from the scheme is astounding. I have enquired that if there is any complaint no system to register my request she elegantly replied." DON'T WORRY SIR, WE'LL BE BACK IN 24 HRS." and i am still awaiting for those hours.
With the above submission, I request you to consider my withdrawal from the scheme and advice me the mode to surrender your gift and vouchers with any hassles.
Very truly yours,
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Aug 14, 2020Complaint marked as Resolved