[Resolved]  SBI Cards — Wrong Charges

Address:

Mumbai Suburban, Maharashtra

I want bring to your notice related to that i have wrongly charged late payment fees and its related charges.

Let me give you the brief background of same.

Payment Statement Dated:[protected] and the amount was 55528.02 and it was due on 04-Nov-2010

I have made the payment through citi bank cheque and drop the same as on 31-Oct-2010 in the Thane Navpada Branch (Mumbai).
However after few days i check my account to see whether the amount is credited to my account or not, but it was not. After communicating with SBI Thane Branch as well with my citi bank i come to know that cheque is neither received by SBI and not by citibank for process.

So without wasting any time i have made the full payment Online on...

My Payment History is very good and i never have made any late payment.
However My Payment Statement for period 15-Nov-2010 is consist of Late Payment and its other related charges, which i don't think is happened due to me.

Following are the charges i have been wrongly charged

FEE - LATE PAYMENT (EXCL GST 72.10) 700.00
FIN CHARGE ON RETAIL (EXCL GST 312.50) 3033.94
TOTAL GST DEBIT FOR CURRENT STMT 384.60

But I have made the Payment before due date(05-Dec-2010) without the above Wrongly charges.

The story not ends here I have also charged with following

UNBANKABLE INVALID FEE(EXCL GST 51.50) 500.00

I do not understand what this charged is all about. Any way i will not going to pay all this charges which i don't think i should be charged.


I am following the above matter from last month with various people of SBI customer services but still i have not got the satisfactory response from any of them