| Address: Saharanpur, Uttar Pradesh |
SUB: - WRONG ENTRY FOR APPOX RS 72,000.00+Intrest -BY INTERNAL TRANFER ENTRY BETWEEN 2 ACCOUNTS BY BRANCH STAFF).
Dear sir,
kindly find the attached file for the case study,we have been fallowing the case with our branch(Rampurmaniharan,saharanpur), but sorry to Say no one bothered to resolve it. in last 3-4 years ,we have discussed the case with more than 2 branch managers,each one has agreed to the facts and figures but never resolve the issue .we have got numerous deadline time but till date nothing concrete has done .
We are highly dissatisfied with our branch and the way they treat there customers in particular.
At last we now request you to intervene into the case strongly ASAP.and get it resolve .
We request you with folded hands to seek out the issue.since we have bought the loan due to money crises and we cant afford to pay undue extra at any cost.
Details as mention below:-
NAME OF ACC HOLDER:- BHOPAL SINGH
ADD OF ACC HOLDER:- Village naya Goan, Urf Naya bans, Post Harpal, District-Saharanpur(U.P)
SBI BRANCH :- RAMPURMANIHARAN, Post Rampurmaniharan, Saharanpur(U.P)
BRANCH CODE:- 4530
My father Mr. Bhopal Singh s/o Amar Singh, address village naya gaon, post office Harpal, District Saharanpur, Uttar Pradesh is having Account in Rampurmaniharan branch, post rampurmaniharan, saharanpur(Branch code:-4530).
He has got three cards, details of all are mention below:-
KISAN GOLD CARD: - ACC No- [protected](AC limit – Rs 2, 00,000.00)
KISAN CREDIT CARD: - ACC No- [protected](AC limit – Rs 1, 20,000.00)
GENERAL CREDIT CARD: - ACC No- [protected](AC limit – Rs 24,000.00)
Sir, Our grievance is that out of three accounts as shown above, two accounts (Kisan credit card and General credit card) limit were over exceeded by bank staff with out our knowledge and Permission. When once bank have approved our card limit, how can card exceeds its limit.
We are being debited for Rs 72,000.00(in a span of 4 years) approx + Interest extra charged from the day of internal entry between two accounts.
I along with my father have visited the branch and meet with branch manager and fields officer many a times in last 2-3 years, But no one has taken any corrective measures to seek out the complain. They also agreed that internal entrees done by previous bank staff are not correct .We have recently done for closer of both the account KCC and GCC, but KGC is still continue and we want to close it as ASAP, since we have open new KCC (New limit of Rs 2, 60,000.00), looking into account for less interest in comparison with KGC AND GCC.
For your information I have few entry details of disputed accounts as mention above.
i.e. - CASE 1:-
GENERAL CREDIT CARD: - ACC No- [protected](AC limit – Rs 24,000.00) ---The limit approved by bank is Rs 24,000.00 but in our account it was over exceeded by staff because of wrong entry with out our permission and it becomes 48,000.00
Actual opening date of account is 18th sept 2006, the amount Rs 24,000.00 was withdrawn by my father and same entry is marked in our pass book. But on dated 1st Nov 2006, again our account was debited for Rs 24,000.00 and sum total was shown Rs 48,000.00.1st loss of Rs 24,000.00
When my father complaint the same to field officer, a transfer entry was made on dated 27 Dec 2006 by branch staff (GCC card was credited for Rs 24,000.00 but ours another card- KCC was debited for Rs 24,000.00), as shown in account of both the cards.
KISAN CREDIT CARD: - ACC No- [protected](AC limit – Rs 1, 20,000.00)
The limit as approved by bank is Rs 1, 20.000.00 but on dated 27th Dec 2006 this account was debited for Rs 24,000.00 by same bank staff .And sum total becomes Rs 1, 50,978.00 with interest.
i.e. - CASE 2:-
GENERAL CREDIT CARD: - ACC No- [protected]
On dated 4th AUG 2007, we deposited Rs 27,600 and our account sum total was Rs 1,363 Cr. Our approved limit was lying as it is for full one year from dated 4th Aug 2007 up till 20th AUG 2008. But bank has charged interest on that, which is not understandable. Further on dated 20th AUG 2008 again a wrong entry was made by bank staff with out permission and knowledge and this account was debited for Rs 24,000.00(since our limit was already lying there) and amount was transfer to our another account KCC .2nd loss of Rs 24,000.00.And my father was asked to deposit the amount and on dated 20th Aug 2008 we deposit Rs 24,300 as cash in this account.
My father is 72 years old, uneducated and unwell for last 8-10 years. I my self has seen the villagers come to bank and ask the field officer about the account status and bank field officer fill up all forms and than they deposit the cash in bank, since mostly villagers are uneducated and does not know how to fill up forms they never get actual view of the account entry and even they can never understand how interest has been calculated.
Now with the help of computers installed in all banks, we can trust the calculation at least. In our branch the computers were installed after 2007.
i.e. - CASE 3:-
KISAN CREDIT CARD: - ACC No- [protected]
On dated 13th Aug 2007, a cash entry was made by staff and account limit again was over shooting the limit. 3rd loss of Rs 24,000.00 We just want to see the cash voucher of this entry to see the signing authority, s that we can match the signature of my father.
I just want that my all account should be closely seen and proper account reconciliation should be done .I recently visited the branch and meet with the branch manager ,he is well aware about the case since we both have discussed in length and cross tallied the account ledger of all account. I humbly request you to intervene into this case and help us to recover the extra money (Approx Rs 72,000.00+extra interest paid due to wrong entry).since we have already paid the said amount.
Looking forward for you support
Regards,
Kuldeep singh panwar ([protected])
(S/O Bhopal Singh Panwar-Acc Holder)
Area sales Manager
Ion Exchange India Ltd.
Aug 13, 2020
Complaint marked as Resolved ![State Bank of India [SBI] Logo](/thumb.php?bname=1&src=state-bank-of-india.jpg&wmax=280&hmax=280&quality=90&nocrop=1 "State Bank of India [SBI] Logo")
