State Bank of India [SBI] Complaints & Reviews

Dear Sir,

I have acct in Sec -2 Noida SbI Bank with net banking enabled. I booked rail ticket at 2nd march. today i check my account.
In my account rupees 1914.00 debited at 2nd march with transaction called

"POS PRCH
[protected] [protected]"

I want my money return. What can i do for returning my money.

--
Regards
- Neeraj

MY uncle Dr. G.K.sharma he is govt. doctor. he has SBI Master card but he never used it even a single but rent charges has come and when he fills the form through agent and agent does not tell him about the rent but he asked him he denies andsaid there are no rent.He want to cancle it but no bank staff help him .He wants to cancle it immedieately

In hope of favourable result . Please help immedieately
thanks

It is most disappointing to note that till the time of writing this E-Mail I have not got any response from you against my E-Mail dt 26/02/2008.As I had already mentioned in my earlier E-Mail the Demand Draft sent by you in the name of NIRAJ KUMAR had not been credited to my Account,rather my banker M/s.ICICI bank had issued me another Banker's Cheque for the same amount of Rs16400.00 in the name of NIRAJ KUMAR which is of no use to me.I would like to send this Bankers Cheque along with the covering letter received by me from ICICI Bank and my Credit Card to you for further necessary correction at your end.In view of the above I would request you to pl let me know the complete postal address to enable me to return back the Credit Card as well as the Banker's Cheque.In the mean time I would request you to pl reverse all the transactions so far done in my Credit Card and send me the corrected Accounts statement which should show payment due as "NIL" since I believe I should not be liable to pay anything to the CC Account.

Anticipating an early reply and a line in confirmation of receipt of my E-Mail will be highly appreciated.


Regards,

Niroj Mishra
Materials Manager
Hindustan Construction Company Ltd.
Bandra Worli Sea-link Project,
Opposite Bandra Reclamation Bus Depot,
Bandra (W)
Mumbai 400 050,
India

Tel:[protected] / 26400722
Fax:[protected]
Email: niroj.[protected]@hccindia.com
Website: www.hccindia.com



-----Original Message-----
From: MISHRA N K /BWSLP
Sent: Tuesday, February 26, 2008 8:03 PM
To: 'feedback.[protected]@ge.com'
Subject: Credit Card No-[protected]

Dear Sirs,

I am thankful for considering me as a previleged customer by providing me with your Credit Card.However the name printed on the Credit Card is "NIRAJ KUMAR" where as my name is "NIROJ KUMAR MISHRA".Immediately on receipt of the card I could not inform about the anomalies as I was out of station.Since I am not going to use your card immediately I thought of taking up the matter at my convenience.In the mean time I got a phone call from your Delhi Office where in I was told that as a special case and as a previleged customer Bank is happy to provide me an interest free amount of Rs 16400.00 for a period of 30days at a nominal processing charge of Rs199 or so.During the conversation with your person when I was told that a Demand Draft of Rs 16400.00 will be sent to me on my confirmation of opting for the scheme.Immediately I informed the gentleman talking to me to pl take note of the error of my name as printed in the Card. I made it very clear that if DD is sent in the name of NIRAJ KUMAR the same can not be credited as in my account my name appears as NIROJ KUMAR MISHRA.However the person confirmed me that the DD will be sent in the name of NIROJ KUMAR MISHRA.Then I have agreed to your offer.However I received a DD for Rs 16400.00 in the name of NIRAJ KUMAR which I deposited in my Account with ICICI Bank.However I was told that the DD even though cleared by SBI can not be credited to my account due to mismatch of name.Then I asked for my DD to be given back to me to which ICICI Bank has refused rather they have told that in three working days time they will hand me over another Pay Order for the same amount in the same name.On receipt of the Pay Order so received I will be sending the same to you back since that is of no use for me.

Similarly on my confirmation I was also issued Personal accident Insurance Certificate by Royal Sundaram which is also in the name of NIRAJ KUMAR as printed in my Credit Card.

I would request you to pl go through the entire episode and rectify the problem mentioned in this E-Mail.Looking forward to hear from you at an early date.


Regards,

Niroj Mishra
Materials Manager
Hindustan Construction Company Ltd.
Bandra Worli Sea-link Project,
Opposite Bandra Reclamation Bus Depot,
Bandra (W)
Mumbai 400 050,
India

Tel:[protected] / 26400722
Fax:[protected]
Email: niroj.[protected]@hccindia.com
Website: www.hccindia.com

i am credit card holder no:[protected]. While applying for card I submitted documents in support of date of birth.My DOB mismatches with the system.As aresult I do not have access to sbi helpline. No one listens at helpline. Immediate action is required, oterwise i will be compelled to withdraw the card. Pritpal singh M [protected] Bank of Baroda karnal Haryana India.

SUB- Request To Solve the Problem

Sir,
Hereby I want to inform you that I am an account holder in SBI Mirganj Branch .My A/C No is -[protected]. I have an agency where I need the transasaction of amounts on daily basis to pay the customers and other parties.For this kind of work we need to withdraw the amt on regular interval of time.I am always ready to pay the charges applied by the bank.We appreciate the services of state Bank.But regarding the Mirganj Branch I’m very sorry to say that the service provided at this branch is very troublesome.Specially the Branch Manager of this branch deals us very rudely.He denies openely from giving us money .Even after requesting very
Politely he said to close our account. One day he misbehaved with my assistant.Being helpless I am compelled to request you to take a quick action against the Branch Manager because lot of people are feeling much trouble due to the misbehave of him.He also tortures other assistant officers and strictly prevent them to pay us.
Sir we all are facing lot of troubles due to this personal aggressiveness of Branch Manager.I’m completely helpless and very shameful to my customers.My business reputation in the market is getting loose because I’m unable to pay them at right time.So I have lot of hopes from you to take reasonable step so that I can survive in the market.
For this kind all o[censored]s shall be very grateful to you.

Best Regards,
Ramchandra Prasad & Co.
Uttar Mohalla , Mirganj
Gopalganj(Bihar)
A/C No is -[protected]

TO
THE MANAGER,SBI CREDIT CARD,
Dear sir, I have an S. B. I.card holder and I am also an SBI Employee,I have deposited my outstanding last 09th of Feb.2008,(and 9th was my last due dt.) that is RS8151.00P.on your cash collection center, CALCUTTA 700020.Nizam Palace,my receipt no. was10769940,Book No. was215399.
CASH COLLECTOR, told me,that,the above cash should be deposited within 11th of FEB.2008.YOUR PH.banking officer also told me on9thfeb,evening that the intt.and late feewill not be lodging.But unfortunately,when I received the next statement,(st.dt.20feb,2008),it showing that the above amt.RS8151.00is deposited on14thfeb,2008.and late fee is lodgedRS393.26,interest charges on purchase also lodged RS196.53. But which way it was deposited at14th ??? Please rectify the matter immediately other wise I will not pay your mistek, and discontinue the card immediately, MY CARD NO.IS [protected].My email ID [protected]@yahoo.co.in with regards, SUMAN CHATTERJEE.

Hello,
I too faced the same problem with SBI. This being India most largest bank... do not have a phone number where we can reach out to. Including both Credit card and the Savings bank.
I have tried reaching out to local banks here by calling them on the give phone numbers but there are no response from anyone..

Are there any human being existign in the bank.

At the time of issuing the SBI credit card , I remember the customer care executive telling me that I will have 90 days time to pay back any amount that I spend on purschases made through the credit card.
Hence believing this I took the card very happily.

But to my surprise I found that I was not even given 30 days of time to payback the money and neither was I given any kind of intimation about the payment due date.Also, I was levied with late payment charges for that, which I realised when I happened to check the statement casually assuming I had lots of time to payback.

What the hell was this,firstly they made me a fool by giving a false information on payback period and then when I started writing emails to address this concern where there was no mistake or delay from my end, they didn't even have the courtesy to reply appropriately rather they made me understand the SBI transaction and also wrote to me that I had made the payment late but didn't even mention in the slightest corner of the mail about their failure to inform me before hand and also on the false promise given to me.

It was ridiculous on their part to do so. I seriously wish I could meet the AVP Mr.Ajay Bharti on this regard so that I could explain to him in person what actually went wrong and how sales executives make false promises to people like us just for the heck of issuing cards.

IN ACCORDANCE WITH THE ADVERTISEMENT BEING MADE IN SBI WEBSITE,SBI IS
PROVIDING CASH BACK FOR INTERNET TRANSACTIONS.RECENTLY I HAVE BOOKED
RAILWAY TICKETS WITHIN THE PERIOD MENTIONED BY SBI.NOW I WANT TO KNOW HOW
TO CLAIM CASH BACK OR WHETHER CASH BAK WILL BE CREDITED AUTOMATICALLY.

PLEASE MAKE IT CLEAR.I EVEN CALLED ON THE TOLL FREE NO. PROVIDE3D IN THE
WEB BUIT IT IS TEMPORARILY NOT WORKING.


REGARDS,
VEERABHADRA SWAMY.VUTLA
A/C NO.[protected].
state bank of india account

To
The AVP,Customer Service
State Bank Of India,Card(SBI Card)
head.[protected]@ge.com

Dear Sir,
I had dropped my due payment by cheque well in advance but receiving continuous demand calls at my Bombay number. The copies of earlier complaints are appended below


[protected]@rbi.org.in
Dear Sir,I am submitting the copy of my complaint posted in the complaint board.
Please do the needful to stop this daily telephonic harassment.

Thanking you.

Vijay Kumar Bisen
Complaints on "SBI Credit Card"Read
more complaints on this Company SBI Credit CardPosted:[protected] by Vijay Kumar Bisen [send email] Telephonic harassment even after the payment made

Complaint Rating:
Dear Sir,
I am submitting yet another complaint, the details of which are appended below. Two more call was received at my Bombay residence, even after the fact that we had deposited the due payment by cheque dropped in the SBI drop box. The details of cheque deposited in SBI drop box on 3rd Feb was again dictated to Mr. Tejender Singh, who called today at 1328. He was also informed that I had activated the AUTO PAY facility in my SBI savings account at Gondia, Main branch.

I once again request you to please take immediate action so that this daily telephonic harassment can come to an end.

Thanking you.

Vijay Kumar Bisen


COPY OF COMPLAINT MADE ON 18/02/08
Dear Sir,
I am lodging the complaint through this e-mail about the telephonic harassment by SBI. The current dated cheque No.005468 of Rs34500, drawn on SBI, Main Branch Gondia, Maharastra, for the payment due on 7th February 2008 against my SBI Credit card number [protected] was dropped in the drop box of SBI branch, Malad(E), Mumbai on 3rd Feb. 2008. A week after that , one of my acquaintance, I call him Uncle, started getting 2-3 phone calls a day asking for the payment. Every time he told the SBI executive, that the cheque has already been deposited. So far he has received more than 20 calls in15 days. Those executives were unable to tell the status of the cheque deposited on 3rd Feb. and instead asking for one more cheque of the same amount advising me to stop payment of the previous cheque. Presently I am out of country, cant stop the payment of earlier cheque. How can I make the due payment twice. Even if i make the payment in case of misplaced cheque,
they should send me a e-mail stating the fact and assuring not to en cash the previous cheque after I issue a new cheque.

I therefore request the grievances cell of RBI to please look into the matter urgently to stop this harassment by SBI.

Thanking you

Vijay Kumar Bisen
[protected]@rbi.org.in
Dear Sir,I am submitting the copy of my complaint posted in the complaint board.
Please do the needful to stop this daily telephonic harassment.

Thanking you.

Vijay Kumar Bisen
Complaints on "SBI Credit Card"Read
more complaints on this Company SBI Credit CardPosted:[protected] by Vijay Kumar Bisen [send email] Telephonic harassment even after the payment made

Complaint Rating:
Dear Sir,
I am submitting yet another complaint, the details of which are appended below. Two more call was received at my Bombay residence, even after the fact that we had deposited the due payment by cheque dropped in the SBI drop box. The details of cheque deposited in SBI drop box on 3rd Feb was again dictated to Mr. Tejender Singh, who called today at 1328. He was also informed that I had activated the AUTO PAY facility in my SBI savings account at Gondia, Main branch.

I once again request you to please take immediate action so that this daily telephonic harassment can come to an end.

Thanking you.

Vijay Kumar Bisen


COPY OF COMPLAINT MADE ON 18/02/08
Dear Sir,
I am lodging the complaint through this e-mail about the telephonic harassment by SBI. The current dated cheque No.005468 of Rs34500, drawn on SBI, Main Branch Gondia, Maharastra, for the payment due on 7th February 2008 against my SBI Credit card number [protected] was dropped in the drop box of SBI branch, Malad(E), Mumbai on 3rd Feb. 2008. A week after that , one of my acquaintance, I call him Uncle, started getting 2-3 phone calls a day asking for the payment. Every time he told the SBI executive, that the cheque has already been deposited. So far he has received more than 20 calls in15 days. Those executives were unable to tell the status of the cheque deposited on 3rd Feb. and instead asking for one more cheque of the same amount advising me to stop payment of the previous cheque. Presently I am out of country, cant stop the payment of earlier cheque. How can I make the due payment twice. Even if i make the payment in case of misplaced cheque,
they should send me a e-mail stating the fact and assuring not to en cash the previous cheque after I issue a new cheque.

I therefore request the grievances cell of RBI to please look into the matter urgently to stop this harassment by SBI.

Thanking you

Vijay Kumar Bisen

Hi,

I have received a SBI Silver card in the month of Nov2007 and i made payment to country club of Rs80000 online payment ... but after giving the card details to the merchant i thought of canceling the payment so i called up SBI customer care and made stop payment ( i have the reference no for that) . They said this stop payment will effect in 24hour but when i checked after some time amount has been debited from my card ... i asked country club people to cancel it but its non refundable membership so i am behind them to get the money ... but in a mean while SBI people started calling me every day and asking me to make the minimum due then i thought i will set up an EMI and pay to the card but they are not ready to set up an EMI so i am not paying the payment from last 4 months so now they sending the associate people near my house asking for money ..... i want to report a case against SBI .. i don't want to be a defaulter please help me how to go about this ......

This may be weird, but this actually have happened and guess who the "bad boy" is - yes the SBI's. One fine day during November '06 I got a phone call from SBI that a transaction have been made on a card owned by me. I immediately showed them a surprise as the card they were talking about never landed to me. Needless to say they registered a case of Fraud in the cards fate.

I immediately wrote a mail to "feedback.[protected]@ge.com" and "head.[protected]@ge.com" providing the information in written. Again to the surprise, except for the automated replies not a single reply came from there end till date.

During the start of the year 2007, I contacted few of their so called "supervisors" and expressed my Grievance that inspite of not having the card and a so-called fraud case going in its name, why should I receive a statement every month. Their reply was to ignore such statements and continue with them for some time as long they can settle the matter.

Starting mid-of-the-year the real pictures was unfolded and their so-called recovery agents started calling me. Literally at some point of time I actually had to spoke the same story for 2-3 times a day.

On conveying this to the SBI heads once again, told me to once again ignore such calls and they will put up a inter-office notice on the issue.

All was going right till yesterday when I got a call from a SBI lawyer (Serior advocate Mr. K L. Pradhan - [protected]) that they are putting a case with the police about the whole thing. I told Mr.Pradhan of the year long story once again. To my surprise once again, he was not aware of the proceeding and told me that he is going to look into the matter with SBI headoffice. I immediately taked with a SBI "supervisor" (Mr Milind this time) and pressed him to look into the matter unless I will have no option other than to approach the media or consumer court.

Mr.Milind assured to solve this within the next two days.

Need advice to what to do.

I ordered for i mate Jaq phone thru SBI card.....They had send me I mate Jama for Rs.1000 extra. This is okay since they had confirmed from me as the ordered product was not available.

But i received faulty product after 25 days....Then no nody neither SBI card nor the mobile phone supplier helped for nearly 10 days....I don't know what to do?

Somehow i managed to send the product back to mumbai.....Then after a month also.......Product was not dispatched..........

But i started receiving calls from SBI card for the non payment.....I updated my concern to 8 executives..But all waste.......

Again i fight back with that compact international who supplied mobile for me and got the courier.........

Believe me i got the same mobile after doing some repair......

I got the feeling that this mobile is already used one....because it has the photos of somebody in the file manager.

Please tell me thow o get rid of this....

i have already submitted a complaint on the non-issiue of my credit cardapplied through their so called executive posted at their Bank's BRANCH at NEREDMET X road Sec'bad. Iam yet to receive any reply.
my complaint is SBI though a PSU is denying cards to genuine people like me and seems to be caste biased while issuing credit cards. i wish they have some internal machinery to stop this menace and ensure that my credit card reaches me within a fortnight.
i am unable to digest that my appl for credit card ,thrrough their appointed outsourcing executive functioning from their fully owned branch at Neredmet, repeatedly enquired from their Hub/centres and finally their appointed courrier speaking to me on the telephone number noted in my application, is not even found recorded at the customer care ( toll free number provided by the Bank ). Is there a racket ?

Rameshbhai c. Patel
B/7, surmandir near janakinagar,
Ellorapark-gorwa road, vadodara 390 016
Tel: [0265] 2290224,[m][protected]
Email : [protected]@rediffmail.com
24 february 2008
Needs immediate attention of the management of sbi cards.
Ref: the demand notice from your advocate m/s lawyers inc. For payment dated 14.02.2008 received on 23.02.2008
With reference to the captioned demand notice from your lawyers inc. I do not understand what actions you are going to take. The money which i have not utilised and the greatest administrative mistake from your end, on what account you are goint to punish the normal citizen. You are not replying any thing against my several communications and straight way you are sending the legal demand notice for payments, which you have wrongly debited.

Kind attn : mr. Rajiv krishnan – g. M. – sbi credit card – for immediate actions.
Received the statement dated 09.01.2008, again in which you have debited the same amount of fin. Charges, instalment of emi, interest charges etc. Please arrane to take the actions immediately to stop this wrong debits.
I received the phone call from your sbi card office new delhi before 10 days regarding the reversal of the wrong debits and it is under processed but no final response or deceision has been received till date.
Received your reply of 12.01.2008, through email, but the problem does not resolved as it is going on since seven months. Niether i am able to utilise the card nor i am getting the credit of wrong debits, the future status of my case is in the sky. No body is replying positively regarding my case. What actions i should follow, you may kindly suggest.
Every time your reply is that “within three days you will be received the answer, but three days are not completed since last 7 months. I do not understand the definition of three days which you are replying in your reply.
Please reverse the same immediately and issue the fresh credit card

Please arrange to stop the calls from your collection agency immediately.

To
The chairman & managing director
Sbicpsl urgent for immediate actions.
Post bag no: 26,
Gpo, new delhi. 110 001
Sub: reversal of all the transactions wrongly debited to my account in the month of june and july 2007.
Ref: your statements from june 2007 to december 2007, for
Credit card no: [protected]. Staement is of 09.08.2007 is pending as it is not received.

Dear sir,
With reference to the captioned subject matter please reverse all the transactions debited to my card account wrongly. The detail are as under. For which i talked to your representative mr. Arbras, mr. Prashand and mr. Kshitij not less than 90 times. But till date the actions are not initiated.

Again and again in every statement it is debited all type emi of loan and other false charges. Kindly arrange to stop further debit in my statement. And i have no heard about all the reversal of transactions debited to my card account. Take steps immediately.
Date particulars amount.
02.06.2007 encash processing 1011.24
09.06.2007 govt. Service tax on loan amt. 74.10
02.06.2007 pre – computed interest 16200.00
09.06.2007 encash emit ran pln 48 1275.00
02.06.2007 encash debit 45000.00 – temporary credit given in august 07
[the draft has been sent to mr. Prashant, sbi card, 10th floor dlf cyber city,
Dlf infinity tower – “c”, dlf phase – 2, gurgaon – 122 002]
03.07.2007 fee payment not received by due date 497.19
09.07.2007 govt. Service tax on loan amount 72.98
09.07.2007 interest charges purchases 40.78
09.07.2007 encash emi tran pln48 1275.00
02.09.2007 fee payment not received by due date 429.78
09.09.2007 govt. Service tax on loan amt. 70.72
09.09.2007 encash emi tran pln 48 1275.00
10.09.2007 fin. Charges on unpaid flexipay amt. 39.40
24.09.2007 balance debit adjustment 855.00
09.10.2007 govt. Service tax on loan amount 69.56
09.10.2007 encash emit ran pln 48 1275.00
02.11.2007 fee – payment not recd. 429.78
09.11.2007 govt. Service tax on loan amt. 68.39
09.11.2007 encash emi tran 1275.00
10.11.2007 fin. Charges on un paid flexipay amt. 39.40
03.12.2007 fee payment not received. By due date 674.16
09.12.2007 govt. Service tax on loan amount 67.20
09.12.2007 encash emi tran pln48 1275.00
10.12.2007 fin. Charges on un paid flexipay amt. 78.79
02.01.2008 fee payment not received. By due date 674.16
09.01.2008 govt. Service tax on loan amount 65.99
09.01.2008 encash emi tran pln48 1275.00

Please also stop to further debit any amount to my card statement..
Kindly take the immediate actions and reverse all the transactions immediately, otherwise i will have to take the necessary actions for the same. Please arrange to take actions immediately to reverse the entire outstanding, to avoid the legal consequences.
Thanking you,
Yours faithfully

[ramesh patel]
Copy to : 1. The chairman – sbi card – for immediate action
2. The managing director – sbi card – for immediate actions.
3. Copy to mr. Rajiv krishnan – g. M. Sbi credit card.