[Resolved]  Skoda Fabia — performance and maintenance

Dear Sir,

I Mr Sachin Narendra Agrawal had purchased a Skoda Fabia with the model details given below;

1. Date of purchase : - 25.01.2008
2. Chassis number : - 5J98A500083
3. Engine number : - BNM251216
4. Model : - Ambient Sliver
5. Dealer : - Saara Motors, Aurangabad

But since the time of purchase the vehicle is not the worth of price and neither any body is taking the responsibility for the same. The problems which we are facing from the first day are;

1. Dash board and seat noise : - while on running there is a continuous noise in the front dash board and in a non driving seat.

2. Mileage and Pick up : - we ha being given the assurance of 25 km per liter mileage but its not even giving 15 kms/ltr and pick up is worst than the first model of tata indica running on a.c.

3. Chamber safety and Ground clearance : - as on first day only the chamber plate was broken due to a stone below it of height just 110 mm, is this you call ground clearance.

4. Engine knocking and Suspension noise : - engine and suspension noise oh my god its like tractor.

5. Costly Maintenance : - First free servicing bill from the Saara motors is of 8703/- that is more than the cost of insurance price of the vehicle. And they are changing the diesel filter, oil filter, synthetic oil of 500 rs/ltr every 5000 kms.

Even after this the vehicle is send for the same and repetitive problems thrice to the showroom and every time they are taking the money for the same damm thing. The show room is recommending having the wheel alignment and balancing for the alloy wheels every 4000 kms and taking the charge for it even if it’s done before one month, that is free every where. It seems not to be the vehicle of Skoda motors but has the feeling worst than ambassador.
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Aug 14, 2020
Complaint marked as Resolved 
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Skoda Superb - A Disaster — Skoda Superb - A disaster

We bought the new Skoda superb 3.6 FSI from GiriRaj Motors, Gurgaon, the best vehicle, according to Skoda that they have ever made, in May this year. We were so excited to finally get our hand on the Skoda Superb, after waiting for so long. We had a lot of expectations as it had cost us heavily; we were all charged up and were in high spirits for this tryst with this dream machine. Initially for about three months it ran smooth, although with some minor hiccups, but one day in August the Skoda vehicle stopped in the middle of the road while crossing a small water logging on the busiest roads of Gurgaon, the road near the Golf Course. The car just stopped on the road where huge traffic was passing alongside. As the car was just three month old we did not wish to meddle with it and hence immediately informed the Skoda Authorized Service Station which brought a recovery vehicle and the vehicle was transported to the Skoda service center. We have got the suggestion from the service center now, that the engine of the Skoda vehicle has extensive damages and the same has to be replaced. The approximate expenditure would be approximately 11.5 Lacs. They say that the damage is due to water logging and hence cannot be covered under warranty. Imagine 11.5 Lacs in repair of a vehicle brought for 28Lacs within 3 Months, isn’t it ridiculous?
We approached the authorities at Skoda, its regional Head after sales, to tell him the story and solicit some support, but in vein, as he refused saying that the same cannot be covered under warranty as the vehicle was plying in the water logged on the road. We have written back to him saying that this Skoda vehicle was purchased just 3 months back, was being driven by a driver who is driving the automatic vehicles since more than 5 Years, and the vehicle was not the only one going through the water on the road, there were several other vehicles waiting behind to cross and crossing along side. This only indicates that this vehicle “Superb” has some manufacturing defect otherwise why have the other vehicles not reported the same problem? But we are sure he will not revert. I must mention here that we have tried reaching the officials of Skoda but they have not paid heeds to our efforts. They have been indifferent to us, their latest customers, who have joined them just 3 months back.
I would say that the vehicle Superb is not meant for Indian roads. Looking into Indian conditions in rainy season, and sometimes otherwise as well, you cannot avoid crossing over a bit of water logging, that’s normal in India. If the vehicle cannot withstand these conditions then why was it introduced on Indian roads?
While the vehicle with its engine dismantled is lying at the Service Center, we would solicit your suggestions as to what should be done in this situation as also alarm the prospective buyers of Superb against such disaster and also the un-empathetic attitude of the Skoda authorities towards their customers.

Kunwer Sachdev
Managing Director, Su-Kam Power Systems Ltd

Skoda Fabia — Regarding 50% Advance of Workshop manager

Dear Sir,
I want justice because my veh.no.UK07AC-3700 which was accident on 27/02/2011 in Hills place Pipli Khal Dist.Pauri.& that was insured of ShreeRam General Insurance Co.but after request of many times of Mr.Anoop Maheshwari & Manoj Dang who is employee M/s Obrai Auto India Pvt.Ltd. is delaying my claim with chasless to Shree Ram .
Both said to me that no have cashless with shree ram & he said to me that Kindly deposit 50% advance of the Estimated amount since your vehicle is under Non Cashless case so that we can start the necessary repairs.Since the Estimated cost of repair for your Accidental vehicle is around 2.62 Lacks.
I want to know that this is right or wrong because All co. showroom take amount of finalist work.
your Customer,
Sanjeev Kumar
[protected]
Director
Team Life Care
Co-Bajaj Allianz Life Insurance Co.Ltd.
Regading 50% Advance of Workshop manager
Dear Sir,
I want justice because my veh.no.UK07AC-3700 which was accident on 27/02/2011 in Hills place Pipli Khal Dist.Pauri.& that was insured of ShreeRam General Insurance Co.but after request of many times of Mr.Anoop Maheshwari & Sanjay Dang who is employee M/s Obrai Auto India Pvt.Ltd. is delaying my claim with chasless to Shree Ram .
Both said to me that no have cashless with shree ram & he said to me that Kindly deposit 50% advance of the Estimated amount since your vehicle is under Non Cashless case so that we can start the necessary repairs.Since the Estimated cost of repair for your Accidental vehicle is around 2.62 Lacks.
I want to know that this is right or wrong because All co. showroom take amount of finalist work.
your Customer,
Sanjeev Kumar
[protected]
Director
Team Life Care
Co-Bajaj Allianz Life Insurance Co.Ltd.
i have a skoda fabia 2002 it makes a whistle noise from the engine dont know where it is coming from at first thought it was e belt tight but its not, anyone with ideas please help.

skoda /new fabia — poor behavior

dear sir, my new fabia stading for accidental work since 26/02/2011.nor i got any job work receipt nor estimate nor delivery after repair which promise at your end for today.i am contacting mr. panday ji reguleraly at mol. also.do the needful at the earliast.
Reply Forward

Mail Delivery SubsystemDelivery to the following recipient failed permanently: [protected]@rediffmail....
Mar 5 (2 days ago)

mansi agarwalmy car no. is up-76-m-4366. rajesh kumar agrawal,farrukhabad.
Mar 5 (2 days ago)

Mail Delivery SubsystemReceived: by 10.216.239.199 with SMTP id c49mr1178957wer.52.[protected]; Fr...
Mar 5 (2 days ago)

mansi agarwal[protected] Forwarded message[protected] From: mansi agarwal <[protected]@gmail...
Mar 5 (2 days ago)

mansi agarwalLoading...Mar 5 (2 days ago)

Reply |mansi agarwal to autostrada
show details Mar 5 (2 days ago)





[protected] Forwarded message[protected]
From: mansi agarwal <[protected]@gmail.com>

Date: Sat, Mar 5, 2011 at 10:15 AM
Subject: Fwd: complaint
To: [protected]@rediffmail.com





[protected] Forwarded message[protected]
From: mansi agarwal <[protected]@gmail.com>

Date: Sat, Mar 5, 2011 at 10:12 AM
Subject: complaint
To: [protected]@rediffmail.com


dear sir, my new fabia stading for accidental work since 26/02/2011.nor i got any job work receipt nor estimate nor delivery after repair which promise at your end for today.i am contacting mr. panday ji reguleraly at mol. also.do the needful at the earliast.
my car no. is up-76-m-4366. rajesh kumar agrawal,farrukhabad.



Reply Forward

mansi agarwalpreviously wrong mail id given to me also.
Mar 5 (2 days ago)

Autostrada LucknowDear Sir, Find here with attached file of estimate UP76M4366 also we sent thi...
Mar 5 (2 days ago)

mansi agarwaldear pandey ji , please tell me regarding delivery of my car after repair.
Mar 5 (1 day ago)

mansi agarwalLoading...Mar 5 (1 day ago)

Reply |mansi agarwal to Autostrada
show details Mar 5 (1 day ago)

frommansi agarwal <[protected]@gmail.com>
toAutostrada Lucknow <[protected]@rediffmail.com>

dateSat, Mar 5, 2011 at 12:11 PM
subjectRe: Fwd: complaint
mailed-bygmail.com
Images from this sender are always displayed. Don't display from now on.
hide details Mar 5 (1 day ago)


dear pandey ji , please tell me regarding delivery of my car after repair.
- Show quoted text -



On Sat, Mar 5, 2011 at 10:40 AM, Autostrada Lucknow <[protected]@rediffmail.com> wrote:

Dear Sir,

Find here with attached file of estimate UP76M4366 also we sent this estimate your mail ID rajesh.[protected]@newindia.co.in.



Regards
Anil Pandey
Commercial Auto-Lucknow
[protected]





On Sat, 05 Mar 2011 10:21:45 +0530 wrote

>


[protected] Forwarded message[protected]
From: mansi agarwal

Date: Sat, Mar 5, 2011 at 10:19 AM

Subject: Fwd: complaint
To: [protected]@rediffmail.com






[protected] Forwarded message[protected]
From: mansi agarwal



Date: Sat, Mar 5, 2011 at 10:15 AM
Subject: Fwd: complaint
To: [protected]@rediffmail.com






[protected] Forwarded message[protected]
From: mansi agarwal




Date: Sat, Mar 5, 2011 at 10:12 AM
Subject: complaint
To: [protected]@rediffmail.com


dear sir, my new fabia stading for accidental work since 26/02/2011.nor i got any job work receipt nor estimate nor delivery after repair which promise at your end for today.i am contacting mr. panday ji reguleraly at mol. also.do the needful at the earliast.
my car no. is up-76-m-4366. rajesh kumar agrawal,farrukhabad.

previously wrong mail id given to me also.








Reply Forward

Reply |mansi agarwal to Autostrada
show details 12:37 PM (1 hour ago)

frommansi agarwal <[protected]@gmail.com>
toAutostrada Lucknow <[protected]@rediffmail.com>

dateSun, Mar 6, 2011 at 12:37 PM
subjectRe: Fwd: complaint
mailed-bygmail.com
Images from this sender are always displayed. Don't display from now on.
hide details 12:37 PM (1 hour ago)


REMINDER 1
DEAR PANDEY JI PL.TELL ABOUT MY CAR DELIVERY DATE AFTER REPAIR SHORTLY..
- Show quoted text -


On Sat, Mar 5, 2011 at 12:11 PM, mansi agarwal <[protected]@gmail.com> wrote:

dear pandey ji , please tell me regarding delivery of my car after repair.



On Sat, Mar 5, 2011 at 10:40 AM, Autostrada Lucknow <[protected]@rediffmail.com> wrote:

Dear Sir,

Find here with attached file of estimate UP76M4366 also we sent this estimate your mail ID rajesh.[protected]@newindia.co.in.



Regards
Anil Pandey
Commercial Auto-Lucknow
[protected]





On Sat, 05 Mar 2011 10:21:45 +0530 wrote

>


[protected] Forwarded message[protected]
From: mansi agarwal

Date: Sat, Mar 5, 2011 at 10:19 AM

Subject: Fwd: complaint
To: [protected]@rediffmail.com






[protected] Forwarded message[protected]
From: mansi agarwal



Date: Sat, Mar 5, 2011 at 10:15 AM
Subject: Fwd: complaint
To: [protected]@rediffmail.com






[protected] Forwarded message[protected]
From: mansi agarwal




Date: Sat, Mar 5, 2011 at 10:12 AM
Subject: complaint
To: [protected]@rediffmail.com


dear sir, my new fabia stading for accidental work since 26/02/2011.nor i got any job work receipt nor estimate nor delivery after repair which promise at your end for today.i am contacting mr. panday ji reguleraly at mol. also.do the needful at the earliast.
my car no. is up-76-m-4366. rajesh kumar agrawal,farrukhabad.

previously wrong mail id given to me also.
Fellow brothers and sisters,

I reinforce the comments made by many that buying a Skoda Fabia is the worst decision ever in your life. The car is a horrible machine in all respect and one can not possibly drive it for the reason that the engine makes constant whistling noise and you will get fast irritated while driving. Its dangerous if one loses his peace of mind while driving. Worst is that I have been breaking my head with all the senior management guys in Skoda Aurangabad but the people out there don't even acknowledge your mails or answer to your telephone calls. My earnest advice to all prspective car buyers is that stay away even form window shopping at SKODA showrooms.
I am about to take up my case with Consumer Forum and anyone wish to join me please call at[protected].
Sanjib Chaudhuri
Kolkata

Skoda / New Fabia — BEWARE SKODA CAR

SKODA /NEW FABIA Complaints - ALERTS,IF YOU THINK FOR PURCHAGE OF SKODA CAR.RADIATOR NOT ABAILABLE IN CO.
View all SKODA /NEW FABIA complaints

Posted: 17 of Mar, 2011 by [protected]@gmail.com

Dear Sir,
This is regarding the said complain of vehicle n-UP76M4366(new fabia). dealer ordered for the parts before 26th of feb. and my car is standing at the workshop since then.they promise me to give my accidented car after one week but They have been extending the delivery date since then in instalments.
Kindly persue the matter as soon as possible as I am facing troubles without my car.dealer GM confirm me the radiator not abailable in co.

Regards
Rajesh K. Agrawal

[protected]
On Mon, Mar 14, 2011 at 5:57 PM, Autostrada Lucknow wrote:

Dear Sir,
This is regarding the said complain of vehicle n-UP76M4366 of which the mentioned part n-6RF121253 has not been accepted. The screen print is attached for your ready reference. Kindly peruse and help us in arranging the part as soon as possible.


Regards
Vikram Dubey
Commercial Auto-Lucknow
[protected]



On Mon, 14 Mar 2011 16:00:39 +0530 wrote
>Dear Mr. Vikram Dubey, Kindly give the details UP76M- 4366; I could not get the details of the concern from the customer’s mail. Regards,Yaser Syed | Customer Care[protected]From: mansi agarwal [mailto:[protected]@gmail.com]
Sent: Thursday, March 10, 2011 10:28 PM
To: CustomerCare
worst after sale exrerience of my life for any product.
costomer is nothing for co.
NO REPLY.
NO REPLY.
NO ONE ANSWERABLE TO COSOMER? WHO IS COSTOMER.COSTOMERS MERI ...
I'm planning to buy Skoda Fabia.Please advise me.

Skoda Auto (Fabia Car) — No Response for Spares

Hello,
I had bought a Skoda Fabia Diesel Version in April 2009. Since the very first day we are facing some problems with the car. We have written to skoda auto but the response was not very great. On March 20th my driver had visited Asset Auto a dealer of Skoda and requested for a spare, it has been 18 Days but the spare has not yet come and i have not been able to use my car. This is really shameful for Skoda as a small spare has not been made available.
There have been problems with clutch plates and power window also which has not been solved till date.
Strict actions should be taken against such useless services offered by the company.
Against Skoda’s Unethical Conduct

Dear Fellow,

I have recently had a terrible experience with Skoda which has costed me a lot of money, harassment and still an unreliable Skoda Superb car. Astonishingly, The Skoda Company is hands-in-gloves with its Dealerships & Authorized Workshops, who are given a free-hand to exploit customers and fleece them mercilessly by Skoda itself.

I empathize with the similar exploitation inflicted on you by Skoda and hence urge you to not let it just be at the hands of foreign companies, who think of India as a dumping ground and Indian Customers a bunc of weak, uneducated .

I am creating a forum of 100 similar sufferers who can together jointly address our issues with Skoda to apt regulatory, media, public and rating agencies till we get a resolution.

Await your revert and support to reclaim what is rightfully ours.

Prateek Agarwal
[protected]@rediffmail.com
Against Skoda’s Unethical Conduct

Dear Fellow,

I have recently had a terrible experience with Skoda which has costed me a lot of money, harassment and still an unreliable Skoda Superb car. Astonishingly, The Skoda Company is hands-in-gloves with its Dealerships & Authorized Workshops, who are given a free-hand to exploit customers and fleece them mercilessly by Skoda itself.

I empathize with the similar exploitation inflicted on you by Skoda and hence urge you to not let it just be at the hands of foreign companies, who think of India as a dumping ground and Indian Customers a bunc of weak, uneducated .

I am creating a forum of 100 similar sufferers who can together jointly address our issues with Skoda to apt regulatory, media, public and rating agencies till we get a resolution.

Await your revert and support to reclaim what is rightfully ours.

Prateek Agarwal
[protected]@rediffmail.com
Against Skoda’s Unethical Conduct

Dear Fellow,

I have recently had a terrible experience with Skoda which has costed me a lot of money, harassment and still an unreliable Skoda Superb car. Astonishingly, The Skoda Company is hands-in-gloves with its Dealerships & Authorized Workshops, who are given a free-hand to exploit customers and fleece them mercilessly by Skoda itself.

I empathize with the similar exploitation inflicted on you by Skoda and hence urge you to not let it just be at the hands of foreign companies, who think of India as a dumping ground and Indian Customers a bunc of weak, uneducated .

I am creating a forum of 100 similar sufferers who can together jointly address our issues with Skoda to apt regulatory, media, public and rating agencies till we get a resolution.

Await your revert and support to reclaim what is rightfully ours.

Prateek Agarwal
[protected]@rediffmail.com
Against Skoda’s Unethical Conduct

Dear Fellow,

I have recently had a terrible experience with Skoda which has costed me a lot of money, harassment and still an unreliable Skoda Superb car. Astonishingly, The Skoda Company is hands-in-gloves with its Dealerships & Authorized Workshops, who are given a free-hand to exploit customers and fleece them mercilessly by Skoda itself.

I empathize with the similar exploitation inflicted on you by Skoda and hence urge you to not let it just be at the hands of foreign companies, who think of India as a dumping ground and Indian Customers a bunc of weak, uneducated .

I am creating a forum of 100 similar sufferers who can together jointly address our issues with Skoda to apt regulatory, media, public and rating agencies till we get a resolution.

Await your revert and support to reclaim what is rightfully ours.

Prateek Agarwal
[protected]@rediffmail.com
the last point of the abv. mentioned complaint is vry true..even i had purchased a fabia.
they gave 1st service bill around[protected] rs, n the ac's gas pipe was leaking, n i had sent it to autobahn sewri in mumbai, but the problem ws temporarily fixed n i agn had problems wit the ac in 10 days itself. i sent my car lik 3-4 tims fr the same prob. whc ws never solved.. n ultimatly i had sold the car in jus 8-9 months..i was a skoda fan .. but nomore!! n the same ac problem ws rectified by a local garage fr a min. amt. whc d authorised workshop cudnt fix for 5 months. pathetic aftr sales service.
PRADEEP PATEL K.R, [protected]
PATEL AGENCY
Main Road, BALEHONNUR – 577 112,

Chikmagalur Dist.

CHEATING WITH IRRESPONSIBILITY BY SKODA COMPANY

I Mr.Pradeep patel have purchased skoda fabia vehicle from TAFE ACCESS LTD,
DEO GRATIAS, CJHILIMBI, URVA STORE, MANGALORE. On[protected]. Afterwards that vehicle was done wheel alighnment from 4500 kms to 9000 kms including wheel basing.
As per instructions and guidence given by company showroom authority that the vehicle should give 30000 kms tyre capacity .But unfortunetly the same vehicle got tyre exhaustness only for 10000 kms, and afterwards while traveling vehicle getting punchered often and often.
Due to this problem it is verry difficult to travel long distance.Regarding about this problem I contacted TAFE ACCESS LTD, St.MARKS ROAD, BANGALORE. While contacting them they told that they are not responsible for quality and standerdness of tyre, and also thy told me that tafe access ltd or Apollo tyres are not responsible for the same.
After the discusstion management of tafe access ltd suggested that better to contact Apollo tyres ltd.One more dishearting thfing is they does not talk with me properly.Aftrwards people of tafe access ltd instead of doing service after 15000 kms they have done for 11425 kms and I have payed 8507.00Rs service charge to them for the same.
In order to get good performance of the vehicle. I again contacted APOLO TYRES LTD, TAKSHILA BUILDING, KODIAL GUTHU, WEST ROAD, MANGLORE. On[protected].on that day I complained regarding about tyer related problem.For that they checked tyres and told that there is no manufacturing diffects in tyers and also they have given a written statement on their letterhead stating that apolo tyre company is not responsible for the tyre problems.
On keeping hope and faith on MRS.SKODA Company regarding about company having an international standerdness and prestigious of quality manufacturing, quality distribution, quality control, Keeping behind all those things I purchased this vehicle by paying huge amount.
Since the day of purchasing the car has created so many maintenance problem like stearing tight, dragging right side, suspention problem, so on and so far.
But all those problems the company had not reacted any things but shown their customer caring and satisfaction disability.
I didn`t got any value regarding about whatever the amount I have payed towards maintenence expence since I purchased the car from the so called company.
Now I request that skoda company must and should react about my vehicles problem.the company should have hear my vehicles problem and either the company have to exchange the car for a new car, or they should have repair the vehicle properly, so that the vehicle should not give any problem in future.
The above contents I am properly brings to the notice of consumer forum on good hope.
I am also brings to the notice and informations to news channels like TV9, Suvarna 24*7, and some of the renowned press authority.For all these thins I have spent more than 3000Rs yet.
Finally I request to the company or the concerned authority to clear my problem, or if they failed to clear the same they have to pay compensation including my expences..


VEHICLE NO:6417
CHASSIS NO:TMBFK5J6BG019722
ENGINE NO:CFW152844
Thanking you

Pradeep patel.K.R


Documents submitted for kind reference
1.Invoice of car
2.Maintenence charges bill
3.Registration certificate of the car
4.Motor insurance policy of vehicle
5.Driving licence.

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