[Resolved]  Split LG Ac — NO SERVICE

LG Air Conditioner — No Service

I have purchased a LG air conditioner two months ago. With in two months it has stopped functionning. After contacting customer care several times, after coup0le of days one person had came and checked and reported as there is major problem in the compressor. After that there is no action taken. I am keep on asking about the issue but no satisfactory result. its near 20 days i have complaint about the problem. In this peak summer i purchased LG A/C in order have a good sleep but LG has taken away my sleep instead. In my life i will never rely on LG nor i will suggest anyone for any LG product.

LG Airconditioners — No service

We have purchase one air conditioner detailed mentioned below, and the same was been installed by Skan Enterprises.(Authorised distributors and dealers of LC products). With a week the gas was leaked from the same and we lodged a service request for the same.But to our utter surprise while visited by your service engineer ( Mr. Tanmoy Adhikary) on August 29, 2008, the same was not repaired saying that the istallation is not proper and dangerous. We are very surprised to know that at the time of installation the same was not dangerous and while servicing the same became dangerous. Till date the same has not been repaired. Every day we are lodging a service request at the LG service centers.


Details of Air conditioner purchased

Dealer Name - Skan Enterprise
Bill No - 750
Model No - LC I ton Two star rating split Aircondition Model - LSA3UW2AS2
Outdoor Unit SL No - 0187
Indoor Unit SL No - 0226
Purchaser name - Rakesh Kumar
Address - P-41 Princep Street, Room no - 506, Kolkata - 700072
Phone no - [protected], [protected]

I have made a request on 18th Feb for servicing of my AC (request no. C[protected]) for which I had specifically told Mr. Suresh who attended my call that send the servicing guy after 2:30 since my office closes at 1:30 and I would reach home after 2:30. I got a call on 19th Feb by the servicing guy that I would be coming tomorrow i.e 20th Feb but he did not turn up after waiting for him till 6:00. I called up call center and Mr. Hiten Parmar told me that I apolozise for the same but the servicing guy would reach at your place at 8:00 on the same day i.e 20th Feb but again he did not turn up. Fed up I called call center again the next day i.e 21st Feb and Mr. Saurabh told me that the servicing guy had come to your place at 1:00 since the appt has been fixed for 1:00. I am clueless why he had come to my place at 1:00 when my office closes at 1:30 and there is no chance that I would reach home at 1:00?????. Secondly this update was not given to me by Hiten Parmar when I called on 20th Feb why did he tell me that the servicing guy would be coming to your home at 8:00. After all this mess Saurabh took my request again request no. C[protected] and have assured me that the servicing guy would attend to my call within 24hrs. Today i.e. 22nd Feb I got a call from Mr. Nadeem (Contact No.[protected] and he said he can send the guy before 1:00 today I have told him I had made the request on 18th Feb because we are available at home only after 7:30 during weekdays so why are you sending him at 1:00 to which he said then you should have said specifically to the call center that send service guy on Saturday or Sunday to which I gave I told him I had told this to the call center and they said the servicing guy had come on Saturday at 1:00 to which he said okay I will check why he had been to your home at 1:00 when the request was to reach at your place after 2:30. After 5 mins he (nadeem) gives me a call again and tells me that the servicing guy had come at 4:00??? Please make me understand the gap between the time said by your call center and the servicing guy.





I am totally fed up with your service it’s been 9mths since I bought this product and I have got only 1 servicing out of the 3 promised. I had made n no. of calls for servicing in these 9 mths only to get the same feedback. I have washing machine/fridge and microwave of LG I feel I have been cheated. I was supposed to buy LED TV from LG yesterday but after such a wonderful service experience I bought Samsung.

LG AC — NO SERVICE

No sevice backup for AC Make LG Model :LSA3ZP5NTY1 1 T purchased on 04/09/2010.

Only received 2 Free service thereafter no service received.

I am a student of Symbiosis Institute of Media & Communication - Bangalore and I am conducting a research for a Summer Project and would be glad if you could fill up the following link and help me out.

https://spreadsheets.google.com/spreadsheet/viewform?formkey=dGpBWkhzaVNrVnhiQXN...⇄

Dear all,
Today I got a call from mobile # [protected] stating the we wanted to come to see the AC, when I asked him for his name he very rudely told me they he can only Come to see the AC if this doesn't suit us to CARRY ON WRITING & CAN DO TO THE SUPREME COURT & cannot give his name
I guess this is the reason LG is going down after Mr. Kim left.
We will see you in Consumer Court. & if need be in Supreme Court.
However this is not the last you have heard from us. We will take this issue to the top to get a resolution of such arrogant behavior from your Employees & your ASC
Regards,
Pavan Varma
KRV Electronics Pvt. Ltd.
Club Electronics
Shop Electronic
E 24 & 25 South Extension II,
New Delhi -110049
26261324/5, 26255001
Web: www.repairelect.com
E-Mail: [protected]@repairelect.com
Before printing this email or any attachments, think about your responsibility and commitment to the ENVIRONMENT.

----- Original Message -----
From: CLUBR
To: [protected]@lge.com
Cc: sumit.[protected]@lge.com
Sent: 07/06/2012 05:30
Subject: DISGUSTED LG Customer


Dear All,
We are just a disgusted LG customer. One of our Split air-conditioned has not been worked properly for the last 3 months. We have lodged a number of complaints.
Currently our complaint No. RNA[protected] DT 1.6.2012 STILL REMAINS PENDING INSPITE WE HAVING SPOKEN TO MR. SATISH BHATIA ON HIS MOBILE # [protected] & MR. Y.P.SETH ON MOBILE # [protected].
It is apparent that LG personal have become Thick Skinned & dam care about their customer.
See you in the Consumer Court
Regards,
Pavan Varma
KRV Electronics Pvt. Ltd.
Club Electronics
Shop Electronic
E 24 & 25 South Extension II,
New Delhi -110049
26261324/5, 26255001
Web: www.repairelect.com
E-Mail: [protected]@repairelect.com
Before printing this email or any attachments, think about your responsibility and commitment to the ENVIRONMENT.

Dear customer

We regret the inconvenience that is caused to you. We have transferred your complaint number and details to the concerned branch service center. Our representative will get in touch with you at the earliest and help you out with all the product related issues.

Thank you.

LG Service Team

Hi Pawan,

Is your problem resolved now?

I am also facing the similar issues, so would like to adpot best practice from you in getting the issue resolved (i hope this is the case)

Regards,
Ankur