Standard Chartered Bank Complaints & Reviews

Letter sent to SCB -Cc Helpline
Sub:- Unreasonable charges on My Credit-Card No- XXXX-XXXX-XXXX-5015 in the
Name of sumit aggarwal
Respected sir/Madam,
I am holding your bank’s card for last Eight Years,
But now I am very unsatisfied with the bank services & support. There is issue going on
with my CREDIT-Card
* Two Royal Sunderam policies had been charged to me in the month of November 2007 (In December 3rd to 12JAnaury 2008 I was hospitalized)
When I joined my work & receiving calls from your recovery department, I called up in SCB CCare regarding this matter. I have given request for cancellation of whatever charged to me without constrained. After that I received a call from Chennai regarding
cancellation confirmation department, I accepted the cancellation & finished.
Then somebody from SCB ITO Branch Called me policies are Ok You should opt for the same & will pay in 12 EMI’s. I accepted but told them I will pay only when I receive the policy documents.
Now its 1st March 1, 2008, I spoke to 8 Representatives regarding this matter
1) Sunaina (Call disconnects)
2) Kavita (Call disconnects)
3) Johny (Call disconnects)
4) Chaitanya : - Asked me to call royal sunderam & confirm about the policy.
5) N/A :- Tried to transfer my call to concern person but fails.
6) N/A :- Tried to transfer my call to concern person but fails.
7) N/A :- Tried to transfer my call to concern person but fails.
8) Sunita :- Told me she can not do anything other than deduction of late fees (Which is already been deducted earlier)
I asked her to cancellation of every transaction which is being done without my concern, but she said “I can’t do anything.”
Also I called up Royal Sunderam regarding how many policies they have in my
name & for they have charged to the bank.(They Found my policy no’s only after
getting my credit card no, I didn’t know about the policy name/No)
They told me they have two policies charged to the bank
a) Health Policy, Dated 22/01/08, Amount of 8250/-
b) Personal accident, Dated 03/12/08, amount 9662/-
I denied they never receive any call from SCB bank regarding cancellation of policy.
Now my complaint is
1) Firstly Why Bank is asking dues for Thee Policies (As informed to me by Chaitanya?)
22-01-08 =8250/-Rs
04-01-08 =9131/- Rs.
Nov-07 =17381/- Rs.
Why I am liable to pay for the insurance policy when I have not received any confirmation papers. & now if I am asking for cancellation of policy which I have not received, then why will I be charge for the cancellation of Policies Kindly get back to me with the right solution waiting for early response.

For Sumit Aggarwal
[protected]

I received mail You are won Prise By Standard Chartered Bank 40 AREHOUSE ROAD, APAPA, LAGOS, NIGERIA.TEL: +234-[protected]On Letter Head Of Bank & Stamp His Manager want my account no. to transfer fund but i say don't have bank account then he say i will transfer fund by Ecwas Diplomatic Delivery Company his agent come in your home & he pay the amount i clearly say i will not give any handling charges he say ok. then his agent call me from Mumbai he say i come to Mumbai know he want IMMIGRATION amount i say no when you show amount & i confirm currency. then i will pay you IMMIGRATION amount. How So big racket He Call From Mumbai His Cell No. is[protected] I Said I Don't want this amount you go back to your country. i also ask how you carry such big amount in airline he said i have Money license.
Tell Me now what can i do ? tell me whom i will give this mobile no.?

Thanks & regards

Mrs. Vaishali P. S.

Hi,
Few years back I have opted for Standard Chartered's Manhattan card. At that time I myself transferred the money using ICICI Bank Visa money transfer and paid 2 my Manhattan Credit Card due balance and which Manhattan Credit Card's Accounts department was not agreeing that they received the money. Later on, after 10 months I received the mail from Customer care that they got the money, in reply to that I have asked them to settle my card as I don't want there card and received no mails no replies from the customer care.

Today after a very long time a call was being made at my residence (+91 [protected]) stating that I have some amount due on my card (Card was never used from last more then 2years). Inspite o[censored]pdating these people regarding the same , they used abusive language and told my family to make the payment else will send some wrong people to your place for the recovery. And they asked my family to contact Mr. Anand at +[protected], (email id - anand.[protected]@yahoo.com) Delhi number (Money recovery cell).
Standard Chartered even have my email id but no letter / email was sent to me. I was in London from last 1 & 1/2 year and now moved to Zurich. If any thing goes wrong or any thing happens to my family Standard Chartered people will be responsible for it...

I'll now ask my family to go to consumer court and file a case against you people for harrasment previously and now as well. As previous all payments / bills were cleared on time and I have also provided RBI reference number after requesting ICICI Bank.

Please find the mail below the complete conversation between myself and the Creditcard department.


Rgds,
Nikhil Saxena
+[protected]


-----Original Message-----
From: Saxena, Nikhil (GE Cons Fin, consultant)
Sent: 30 August 2006 15:12
To: Head.[protected]@manhattan.co.in
Subject: RE: Complaint, RBI Ref. No. - 527089

Hi Suprita,


Got your mail... But still you are not getting my point which I have raised.

I don't care what ever the balance is... But the thing is I've done the Fund Transfer (Visa money transfer) from my ICICI Saving Bank Account (A/c No.[protected] on 08 Oct 2005 for Rs. 1226/- and according to you ppl "Your payment of Rs.1,226.00 is credited to your card ending with 1970 on 07/11/2005."

NOW WHERE IS MY MONEY FOR 1 MONTH, WHO WAS USING MY MONEY... AND YOU PPL MUST HAVE CHARGED LATE CHARGES AS WELL ON THE SAME.

Right now I'm in London, will come back only after 2 years, but I want this thing to get settled.

I want you ppl to settle my account and adjust my points what ever they have and what ever might be the balance.


Nikhil Saxena
+44(0)[protected]

-----Original Message-----
From: Head.[protected]@manhattan.co.in [mailto:Head.[protected]@manhattan.co.in]
Sent: 30 August 2006 13:57
To: Saxena, Nikhil (GE Cons Fin, consultant)
Subject: RE: Complaint, RBI Ref. No. - 527089

Hi Nikhil,

We are sorry for the delay in responding to your previous e-mail.

Nikhil, we truly apologise for any inconvenience that may have been caused to you with regard to your Manhattan card.

We have reversed the assured financial charges debited in your card ending with 10271970. These credits are reflecting in your August, 2006 statement.
However, there is a balance of Rs.201.00. We have arranged to reverse these charges. Post the reversals, your account will have a nil balance.

We request you to bring in a payment of Rs.Rs.1470.00 towards your account ending with 9147. Post this payment, please get in touch with us so that we can reverse the financial charges debited in your card account.

Please feel free to call our helpline on[protected] or 30301969 for any further assistance or clarification.

Cheers!

Suprita Hirur
Team Manhattan

P.S: If calling from a BSNL/MTNL phone, please dial[protected] or[protected] If calling from a non BSNL/MTNL phone, then dial, local city code followed by 30301969


----- Forwarded by Head Customerexperience/Manhattan/SCB on 08/30/2006 09:43 AM -----

"Saxena, Nikhil
(GE Cons Fin, To: <Head.[protected]@manhattan.co.in>
consultant)" cc: <[protected]@manhattan.co.in>, "Shilpi Saxena"
<nikhil.[protected]@gec <[protected]@yahoo.co.in>, <[protected]@yahoo.com>
is.ge.com> Subject: RE: Complaint, RBI Ref. No. - 527089

08/25/2006 07:38
PM






Hi Suprita,


This is really very shocking from you people.

Firstly you people are responding after a great amount of delay and there is no regret from your side for the same and still when you are saying that you have received the money. And you are responding after so many follow-up and still there is a big issue why this is still there
- "the total damages on your account ending with 9147 is Rs.3,265.30."

You are not accepting your faults and in this way you are directly saying to the customer to take legal action against you people.

When I had done fund transfer on 07 Sep 2005 for Rs. 1195/- (RBI Ref.
No. - 527089) & on 08 Oct 2005 for Rs. 1226/- and you are accepting it that you received the payment almost after 10 months chase, still there is a big goof-up in this. When you do a fund transfer online it will take 2 days to 3 days at max. Then how come you people are saying that you have received the payment so late. Where is my money gone for that period. I'm giving you the printshots of my statements, then also very same response really very shocking to me.

The kind of mental tension you people have given to me and to my family, daily calls on my mobile for non-payments.



Nikhil Saxena
[protected]



-----Original Message-----
From: Head.[protected]@manhattan.co.in
[mailto:Head.[protected]@manhattan.co.in]
Sent: 25 August 2006 13:49
To: Saxena, Nikhil (GE Cons Fin, consultant)
Subject: FW: Complaint, RBI Ref. No. - 527089


Hi Nikhil,

Thanks for your e-mail.

We would like to address your concern as follows.

Your payment of Rs.1,195.00 is credited to your card ending with 8034 on 09/09/2005. This is reflecting in September, 2005 statement. We have sent
your card statement for the month of September, 2005 to your e-mail id for your reference. Trust you are in receipt of the same.

Your payment of Rs.1,226.00 is credited to your card ending with 1970 on 07/11/2005. This is reflecting in November, 2005 statement. We have sent
your card statement for the month of November, 2005 to your e-mail id for your reference. Trust you are in receipt of the same.

We have arranged to reverse the financial charges debited your card ending with 1970. These credits will feature in your next card statement. Post
these reversals, your card account will have a nil balance.

You had taken a balance transfer for an amount of Rs.10,000.00.
However, we have received the partial payment towards the same. The same is given
below for your reference. This pertains to account ending with 9147.

1) Rs.500.00 in the month of January, 2006 statement.
2) Rs.8,036.96 in the month of February, 2006 statement.

We request you to bring in a payment of Rs.1470.00 towards your account ending with 9147. Post this payment, please get in touch with us so that we
can reverse the financial charges debited in your card account.

As on date, the total damages on your account ending with 9147 is Rs.3,265.30.

Please feel free to call our helpline on[protected] or 30301969 for any further assistance or clarification.

Cheers!

Suprita Hirur
Team Manhattan

P.S: If calling from a BSNL/MTNL phone, please dial[protected] or
[protected] If calling from a non BSNL/MTNL phone, then dial, local city code followed by 30301969


----- Forwarded by service id/Manhattan/SCB on 08/16/2006 01:48 PM -----


"Saxena, Nikhil

(GE Cons Fin, To:
"[protected]@manhattan.co.in" <'[protected]@manhattan.co.in'>
consultant)" cc:
<[protected]@yahoo.com>, "Shilpi Saxena"
<nikhil.[protected]@gec
<[protected]@yahoo.co.in>

is.ge.com> Subject: FW: Complaint,
RBI Ref. No. - 527089


08/14/2006 10:38

PM









Hi Akhila Ashok / Shuvbidha / Manasi / Bhavya / Tej / Chandrika / Jesica / Richard, ,


Today, I got a call from one of your representatives stating that "your due amount is Rs.6000/- but we can settle them for Rs. 3500/-. Inspite of giving you the RBI ref. no. for the transaction and all the details with printshots for the money transfer that I had done, you people are unable to trace out where my money gone and asking me to pay for it unnecessarily.

I again want you to check your records, go thru it properly and check where my money has gone. Else this time I'll go to consumer court.

Give me anybody's contact number, your complaint cell no. I want to call them up.


Nikhil Saxena

From: Saxena, Nikhil (GE Comm Fin, non-ge)
Sent: 07 April 2006 11:16
To: '[protected]@manhattan.co.in'
Cc: '[protected]@yahoo.com'
Subject: Complaint, RBI Ref. No. ? 527089
Importance: High

Kind attention Akhila Ashok / Shuvbidha / Manasi / Bhavya / Tej / Chandrika / Jesica / Richard,





I want full explanation on Chandrika's mail.
1. Who deposited the cash of Rs. 1226/- in SC Bank, Date & Time?
2. Pls mail me the details of the Name who deposited the money & Branch?


According the Chandrika's mail you people have received Rs 1226/- in Nov. '06, which is appearing in the statement. Below is the Chandrika's mail attached...


I had done fund transfer on 07 Sep 2005 for Rs. 1195/- (RBI Ref. No. ?
527089) & on 08 Oct 2005 for Rs. 1226/-. Attached in the form of zip file.








Rgds,
Nikhil Saxena
+91 [protected]
<<Re: Complaint>>
-----Original Message-----
From: Saxena, Nikhil (GE Commercial Finance, non-GE)
Sent: Monday, January 02, 2006 10:06 AM
To: '[protected]@manhattan.co.in'
Subject: Complaint
Importance: High


Hi,


In my previous mail I've mentioned that I've done the Fund Transfer (Visa money transfer) from my ICICI Saving Bank Account (A/c No.
[protected] on 08 Oct 2005 for Rs. 1226/- & (A/c No.
[protected] on 07 Sep 2005 for Rs. 1195/- for my Credit Card No. - Manhattan 4129 0348
1027 1970.


Now that money is adjusted in my current statement & but still the panelty charges are there and have been paying Panelty charges from last
3
months are not reversed back and also I've to pay unnecessary service tax for no mean.





<<ICICI Bank Fund Transfers.ZIP>> <<Re: Complaint>> <<[MID:
a10880a8594f974]Your credit card statement for the month of 12/2005>>


Request you to pls look into it or else I will move to Consumer Court.


Rgds,
Nikhil Saxena
+91 [protected]


-----Original Message-----
From: Saxena, Nikhil (GE Commercial Finance, non-GE)
Sent: Wednesday, November 23, 2005 8:05 PM
To: '[protected]@manhattan.co.in'
Subject: Complaint


Hi Jesica / Richard,


I've done the Fund Transfer (Visa money transfer) from my ICICI Saving Bank Account (A/c No.[protected] on 07 Sep 2005 for Rs.
1195/- &
also (A/c No.[protected] on 08 Oct 2005 for Rs. 1226/- for my Credit Card No. - Manhattan [protected]. The amount has been
debitted from my account the very same day and it is not showing anywhere in my current statement.


Request you to please look into it.


<< File: ICICI Bank.doc >> << File: ICICI Bank.doc >>


Thanks & Rgds,
Nikhil Saxena
________________
GENPACT IT Services
Gurgaon, India
Tel:+[protected]
This e-mail, together with any attachments, is confidential.
It may be read, copied and used only by the intended recipient. If you have
received it in error, please notify the sender immediately by e-mail or telephone. Please then delete it from your computer without making
any copies or disclosing it to any other person
----- Message from on -----





Hi Nikhil

Thanks for your E-mail.

The payments we have received on your account are as follows:

* On 7th November we received a cash payment of Rs. 1226.00

* On 10th November we received a cheque payment of Rs. 667.00

* On 18th November we received a cheque payment of Rs. 15999.89

There is no visa fund transfer reflecting in the account. The total outstanding as on date is Rs.14091.85. Please bring in payment towards the same.

Feel free to call us on[protected] or 30301969 for assistance.

Cheers!

Chandrika
Team Manhattan

P.S: If calling from a BSNL/MTNL phone, please dial[protected] or
[protected] If calling from a non BSNL/MTNL phone, then dial, local city code followed by 30301969




"Saxena, Nikhil (GE Commercial Finance, non-GE)"
<nikhil.[protected]@gecis.ge.com>


To: <[protected]@manhattan.co.in>


01/02/2006 10:05 AM
cc:

Subject: Complaint







(Embedded image moved to file: pic03548.gif)
----- Message from on -----





(Embedded image moved to file: pic19629.gif)

----- Message from on -----





Hi,

Here's your card account statement for the month 12/2005

To view the statement, just double click on the PDF attachment.
MANHATTAN PRIMARY CARD For security reasons your card numbers and address are masked.
Any trouble? Give us a call @[protected] or[protected] or drop us a mail at [protected]@manhattan.co.in

Cheers!

Team Manhattan


Hi Nikhil,

Sorry for the delay in responding to your E-mail.

We have forwarded your request for reversal of Financial Charges debited in your card account in October and November 2005 statement to our Reversal Team. The credit for the same would reflect in your next statement.

Thanks for your E-mail.

Feel free to call us on[protected] or 30301969 for assistance.

Cheers!

Sapna Koul
Team Manhattan

P.S: If calling from a BSNL/MTNL phone, please dial[protected] or
[protected] If calling from a non BSNL/MTNL phone, then dial, local city code followed by 30301969




"Saxena, Nikhil
(GE Commercial To:
<[protected]@manhattan.co.in>
Finance, non-GE)" cc:
<nikhil.[protected]@gec Subject: Complaint
is.ge.com>

12/05/2005 08:42
PM






Hi,

In my previous mail I've mentioned that I've done the Fund Transfer (Visa money transfer) from my ICICI Saving Bank Account (A/c No.
[protected] on
08 Oct 2005 for Rs. 1226/- for my Credit Card No. - Manhattan 4129 0348
1027 1970.

Now that money is reflecting my current statement & still the panelty charges are there and are not reversed back and also I've to pay unnecessary service tax for no mean.

I've also stated that I've done the Fund Transfer (Visa money transfer) from my ICICI Saving Bank Account (A/c No.[protected] on 07 Sep 2005 for Rs. 1195/- for the same which is still not visible in my statement.

<<ICICI Bank Fund Transfers.ZIP>>

Request you to pls look into it or else I will move to Consumer Court.

Rgds,
Nikhil Saxena
+91 [protected]

The Business Head,
Credit card division,
Standard Chartered Bank

Reg: Deceit through Unsolicited Debit and forceful recoveries from the credit card account.

Ref: Credit Card No. [protected]

I am Standard Chartered Bank card holder since 2003-04 under the above number, and always kept the card in good account as far as usage and payments are concerned. I always paid my dues in full and retained my credits. In turn many good offers were offered and availed by me and we have benefitted mutually.
The phone banking officer of your deptt. Kept calling to have another card, Manhattan card, I kept refusing but they hounded like anything saying it is a free for life and if you evn donot iuse it there is no harm inkeeping another card. In order to get rid o[censored]nnecessary calls I agreed and another Manhhattan card issued in my name, which I never used for any purchase by me in the market.
But I regret to point out that, offlate, I am not satisfied with services of your credit card deptt. towards my card and the tactics played with me by your staff; to narrate; a short note is appended below.
In the year 2005, a medical health policy was offered to me on 12 month installment basis which I accepted and paid honestly this policy lapsed the policy was offered to me on my SCB card no. [protected]. The policy was offered to me vide letter dated 23/09/2005 & 29/09/2005 together from Royal Sundram Allainz. The policy had a clause “If you do not wish to continue with your cover or avil the of the automatic renewal facility, please write to us with the specific advices within 15 days from the receipt of your insurance certificate”. In resonse to this letter I specifically wrote t them vide my letter dated 05/10/2005, well within 15 days “I shall require to give us intimation well in advance, before renewal of the policy so that if not satisfied we shall exercise our right not to renew the policy on the same terms” letter also required some corrections in the names of the policy which were duly carried, hence the specific letter acknowledged by them. Copies of three letters are enclosed for ready reference as annexure IA,IB and IC.
To my surprise on Manhattan Card no. [protected] in the month of Oct 06 issued another policy in my name unilaterally without seeking my consent and debitted my Manhattan Card. On receipt of the card statement, I protested it to the staff of Manhattan Card and they offered to cancel the policy if I was not interested. I talked to some MS Sreeja on 18/11/06 at 10.20 AM. But the amount continued reflecting in y card statement and I continued asking them for reversing the amount . They cancelled that policy after considerable time and repeated requests. Only problem is that there is no other way to contact them but through the phone Banking rout and the conversations are recorded buy them only. And every time you call new person attends and do not know the contents of previous conversation.
Lastly in the bill of month February, your department credited my card account with 50% of the amount after cancellation and Rs 4853.00 was shown credited to my account in my card statement. I kept on telling your phione banking officer that full amount be reversed as this amount is not due from me as the policy is issued to me inadvertently/unilaterally without my consent. Now, first I didn`t apply for the policy and then once the policy has been cancelled, why am I asked for rest of the amount.
In the moth of April 07 while I settled the statement (enclosed annexure II) with one Ms Achala and paid through my cheque no. 063869 dated 26/04/07 for Rs 11318/- detailing atb the back of cheque the mode of appropriation of the account (Verified copy of cheque enclosed as annexure III)
Rs 8115 to be appropriated towards full and final settlement of account no. [protected]
Rs 1399 towards account ending with digits 6910
Rs 1804 towards ending with digits 7111
But to my astonishment, when I got the statement for May 07, It was observed that the account ending with digit 1852 has not been adjusted in full and bank has unilaterally and unlawfully appropriated the amount to Manhattan Card which they cannot do when the payment has been specifically asked for account ending with digits 1852.
Your department has unilaterally and unauthorizdly appropriated the amount of 3863.24 in Manhattan card which was actually paid for full payment in my account no. [protected] under the Standadard Chartered Bank card no. [protected]. On reciept of the statement of May ’07. I spoke to your phone banking officer who very kindly listened to my complaint for this unilateral transfer money from the SCB card to Manhattan Card. He asked me to pay the amount less the unilateral credit amount of 3863.24) I Paid the remaining bill in full Rs (4289.90) Copies of each statement jotting down the calculations and the amount to be deposited as discussed and settled with the phone banking officer are enclosed for reference.
After that each time I had been falsely been promised to pay the reamaining amount and they promised that they will adjust the acount in each next month installment and had not done it till date. The detail of account transffered to Manhattan Card are appended here with(other than the unilateral transfer of Rs 3863.24).
Appropriated amt INTREST Service Tax
Nov ’06 485.25 270.16 33.07 complaint toShreya
Dec ’06 476.15 140.00 17.14
Jan ’07 460.20 144.72 17.65 complaint to Farida
Feb ’07 445.28 130.26 15.94
Mar ’07 350.00 104.89 55.68
Apr ’07 350.00 130.72+97.98+11.99 58.84cr
And Rs 3863.24 unilateral appropriation from Standard Chartered card.
These type of appropriartion are still continued inspite of all the discussions with phone Banking officers who do not listen to the complaints and agony of the customers.
Then I insisted that first my accounts be settled to my satisfaction only then I will resume payments.
On the statement for Oct ’07 One Ms Tanzila spoke and again promised that account will be settled and the amount of late fees will also be reversed on my account and I may pay a sum of 20143-30 being the amount less the account 1852. But to my astonishment, in the next months statemnt account no.1852 is still showing the debit balance and the charges,as promised are also not reversed and the whole process proved as a cheating incidence. Account no. 1852 is still showing debit Blance and the Bank keps on charging late fees and other charges to harras me.
I am very much harrased by such attitude and behaviour towards me by SCB staff. You are requested to look into the following matter and provide justice.
I had not asked for any policy in Mahattan Card.
On protest with them for the same they cancelled the policy but 50% kept debiting we which I always protest
They keep hounding me for payment of the dues which they had debited on my card unilaterally without asking me and without my consent. And hen I do not need the policy.
They keep appropriating the amounts from SCB card to Manhattan card as detailed above without my consent and there is nobody in person to represent for redressal and each time , a new phone banking officer befools me and give different versions. They always say to deposit the remaining amount and they say that they have forwrded the request for reversal and each time the same debits are shown in next months statement.
The SCB Bank unilateraly appropriated the amount of Rs 3863.24, Manhattan dues from my account 1852 which I paid in full.
They are not adjusting the account on my repeated request latest on 31-12-07 at 28710246 at 1.00PM
This behaviour of them are annoying there is no place to represent and on phonebanking each time new person gives different version wrong promises and increasing agony and threats for payment which are not even due.
I earnestly request you to intervene and get me my account no[protected] settled in full and final by resoring t unauthorized debit, Als reversal o[censored]nnecessary charges and late payments reversed so that I may keep my account in good reute as it was being done ever before this.
Also please get me immunity from unnecessary hounding calls for payments and false promises. And allow me to use he card and pay in normal course.
Thanking you,
Yours faithfully,

(Tejinder Pal Singh Walia)
Card no. [protected] Dated 21/01/2008

Way back in 2005, I was made to opt for the Insurance cover of Sundram through the Standard Chartered credit card by one of Bank's marketing executive. But looking at the way the scheme operates through this card, I refused to use this scheme as with this scheme in use, the credit card service started getting deteriorating. I started facing problem with the way the payment was getting adjusted. I made payment for whatever instalment was due by then and asked for closure of this policy..The request was taken after repetitive calls and with that i presumed the matter was closed. Unfortunately, after one year, i realise that Bank has paid the entire policy amount ignoring my request and they are now pushing me for the payment of dues. There were unnecessary levies to my account for EMI”s and late payment charges although, I had requested to close this policy long back. I'm being threatened by collection team at Hyderabad for making this payment, although they in principle agreed that the mistake is Bank's but in order to close this issue at their end, there are harassing me for payment by regular calls and threatening talks.

To
The Branch Manager
Standard Chartered Bank,
90 M G Road,
Fort, Mumbai-400 001


This is with reference to my account jointly with my mother in the above mentioned branch.

My late father Mr. G V Narayanan was an ex employee of A & Z Grindlays bank. After his demise, mother was getting her pension through the bank. We have given a standing instruction to my above account to transfer Rs.1,000 to our local bank, The Maharashtra State Co-op Bank Ltd. On a regular basis it was being transferred to my local bank account.

In the month of December, when I went to update my account with the MSCB, found no credit entry in the statement for December 2007. But at the same time my Standard Chartered Bank statement was showing a debit entry of Rs.1000 with a message "Standing INS DR A/C No_____ Of.

I logged a complaint with the phone banking officer on 09/01/08. My complaint no. is NOIL010811. Told them to check at their end, whether this cheque / DD was sent to MSCB. I need a proof of delivery, so that I can take the matter up with MSCB. They said within 48 hrs I will get an update. Till now no one bothered to update me.

Again on Jan 14th I called. Ms.Anaga (executive) said, she will again forward the complaint to complaint dept. Told her, I wanted to escalate the matter & wanted to talk some senior person. She said, someone will definitely call me by 12 pm. If not, then can go ahead & escalate. No one called me.

Same day again I called around 1pm. Ms.Hetal attended my call. I told her, I would like to speak to one of the senior. She said, one of the seniors would call me by same day evening.

Incidentally one Ms Reshma called me on 14th evening. She said, will revert back on 15th Jan. No one reverted.

Today i.e. 17th Jan, again I called. Ms Anaga attended co-incidentally the call. She said, she doesn’t have any update.

In addition to this, I have already logged complaint through the internet & sent a mail to customer.[protected]@in.standardchartered.com. But still the situation remains same.

If this is the status of a widow to get her pension, then I can understand the quality of service from this bank.

Regards,

G V Pradeep
[protected]

Sub: Reg. Credit Card No.[protected] in r/o Mr.R.K.Khurana.

With due respect I would like to draw your kind attention to the fact that a Representative of Standard & Chartered Bank visited me in my office JNU, New Delhi-110067 in second half of 2004 for making Credit Card of Standard & Chartered Bank and he got filled up form and took the relevant papers and he also assured me that there will be no Annual Fee and no hidden charges because this scheme is open to Govt. Employees and Govt. Institutions and he went away immediately because he told me that he had to complete target of making maximum credit cards in a day so he was in hurry.

When I received Credit Card in December 2004 it was written below the Credit Card that “by using the enclosed Card, you are accepting the terms and conditions set out in the standard and Chartered Bank Credit Card Rules and Regulations and will be bound by them.” After that they have mentioned Annual Charges etc. Then I rang up to the Customer Care Centre that I am not interested in your Credit Card because it was assured by the Representative at the time of filling up form that no Annual Charges and no any other hidden charges will be charged. Then the Bank Official on phone told me that I should kept that card in the same conditions and should not use at all and then not using the Card it will be presumed by the Bank that the terms and conditions are not acceptable to the customer and facility will be immediately stopped and it will be treated as cancelled and no further statement will be sent. But even then on refusing they had sent statement mentioning charges and again I told many times in 2004, 2005 and in 2006 that I am not interested in your credit card because your Representative assured me of no Annual Fee and no other hidden charges and now you are mentioning in your statement which is great harassment and you are doing mentally tortured the Customer. Then Bank Officials from ITO said that we deploy unemployed persons to fill the Credit Card Form and if they give false commitment to complete their target even then we will recover the amount forcibly. Now, they have charged me Annual Fee and tax etc. to the tune of Rs.8000/- even refusing credit card facility in 2004, 2005, 2006. Now also they are threatening to recover the amount forcibly by sending men. I informed it to the Bank Officials of Customer Care on Telephone also that the Representative assured me that there will be no Annual Fee and no other hidden charges for the Govt. Employees and Govt. Institutions like JNU because this scheme is meant for Govt. Employees and Govt. Institution and this scheme is open for two days only. Earlier Bank Official in April 2007 said that Rs.958/- is outstanding. After two months again I received telephone call that Rs.2000/- is outstanding. Now the Bank Official Mr. Vijay Kumar Gupta of Legal Cell as disclosed his name said that Rs.8000/- is outstanding and he has requested me to pay Rs.4000/- only for clearing the total dues and threatened me that if this amount of Rs.4000/- is not given then we will be forced to recover this amount and he gave me a ring to pay Rs.4000/- for full and final settlement whereas I have been ringing since beginning that your Representative had promised me that no annual Charges and no other hidden charges will be taken and again I received reply from Mr.Vijay Kumar Gupta from ITO Branch, Delhi that we deploy unemployed persons to fill up the form and if they give false commitment even then we will charge the Charges which is unfair and harassment. After frequent telephones and threatening from Bank Officials and this Mr. Vijay Kumar Gupta “as disclosed his name on telephone” I and my family members are very much upset and very much feared due to the said threatening call by Mr.Vijay Kumar Gupta as a result my family life has disturbed because of no fault of mine.

Keeping in view the above, it is my humble submission that an appropriate action may be initiated against the concerned officials of the Bank and they may be instructed to stop these malpractices.

With kind regards,
Yours faithfully
(R.K.KHURANA)

Hi
i have a huge complaint against standard chartered credit cards as i had done the settlement for the credit card and closed the card about a year and half but now after these many days i get calls from the customer care depaptment to pay them the amount balance which is of about 3500 rs and when i ask them to explain why should i pay then they say that i had not settled the entire amount where in i had gone to one of the credit card branch and called the customer care dept from the phone in the branch and they confirmed that i had to pay off 15 k and my credit card will be closed and i did the same but now they come back to me to pay them more and when i told the customer care rep that i will not pay the amount she started threatening me, the customer care department for the credit cards are worst, they dont speak proper english and they dont have a good language to talk to people, they harrse people, when i asked for explaination to why they dint call me for soo many days the explanation i get from the customer care rep is she was tring to get in touch wiht my mom and get my mobile number and after that they kept calling me and i dint receive any call from them, please help me i am too tenced cause of them, please give the highest contact of the standard chartered credit card dept so that i would be able to talk to them directly and sort out this issue

Regards
Syeda Hajira