[Resolved] Star Cj Live — Non delivery of product

KIM612

from Delhi, Delhi

Address:

Lucknow, Uttar Pradesh

I have placed an order for happy feet food spa along with one cosmetic product name nature essence in the first week of December'2012 and made payment through credit card. I received one product name nature essence on 17.12.2012 however other e product has not been delivered so far. I have made several phones to their customer care number[protected]. Ever time they inform that you would receive a call within 24 hrs but I have neither received any call not got my product. When i insisted to connect me to their senior, then they transferred my call to their store manager Mr. Tirlok Chand. He assured me that your will definetly get the product. The worst part is that even speaking to their store manager Mr. Tirlok Chand several times, I have not received my product. They never fulfill their commitment and do not take the issue seriously.I think this is a fraud channel as they do not brother about delivery of product even after receiving full payment.I have never come across such type of problem from other online shopping sites like home shop, Jabong etc. I have given up my hope and suggest others not to do shopping from Star CJ. In case of any problem in your product Star CJ will not pay any attention to it- this is my experience.

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Aug 13, 2020

Complaint marked as Resolved

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Comments

Ummul Khair Kadri

from Mumbai, Maharashtra

Hi
We had placed an order of Electrolux microwave owen on25may 2013
We were supposed to get the product last week itself but have not yet received.
We have complaint for the same on their customer care but of no use
This is really bad of the TVChannel who lure people by the low rates and ontime delivery of the product.

Thanks
Ummulkhair
[protected]

Ummul Khair Kadri

from Mumbai, Maharashtra

Hi,
The Electrolux microwave oven delivered to us is not the same as shown in the selling advertisement on Star CJLive.
The functionality differs .It takes lots of time to make or bake food.
As shown in the commercial that one can cook pizza and stuff but in reality it is just for normal or simple cooking like making food hot or stuff like that.
We tried making pizza but the veg and cheese became stale and vapour started evaporating in the owen
This Star CJ live is a fraudalent company/channel.It should be stopped for national airing as it doesnot meets the requirement of customer and cheats them.
Now we dont want that oven.Take it back and give our money.

Ummul
[protected]

SHOP CJ Network Customer Care

from Mumbai, Maharashtra

Verified Support

Hi Customer,

We regret that your experience was not up to your expectations. We are eager for a chance to serve you better in future.

Thanks!

Regards,
Shop CJ India

edyyc38

from Delhi, Delhi