State Bank of India is having one Branch at Zakir Nagar, Okhla, New Delhi to cater the Banking need of Large section of Populations comprises the nearby locality of Zakir Nagar, Abul Fazal Enclave Jullena,Shaheen Bagh etc. Most of the time ATM Services of the Branch is found to be dead and it does not dispense Cash with the reason & response Unable to Process and Unable to Dispense Cash.This phenomena is mostly observed on the days of Holidays & vacations such as Sunday, Independence Day, Festivals seasons holidays. Several times customers of the Branch has submitted compliants letter with the Branch Manager but no positive outcome has been experienced. Now it can be concluded that Either The Bank management or and The Branch Manager and other staff is determined to not to provide better services to the local population of one community, let me clear it This area is densely populated by he Muslim population. Is the Branch/Bank trying to give the impression that this community or Local populations of this rae are to be treated like Untouchables?
Further,The staff and Branch officials is having very different attitude in attending the Customers of the Locality and to speak about account opening it is very difficult to get positive response. The Branch officilas must understand that they are not running a shop so that the basic and necessary services can be denied to nay customers. Rather, they have to understand that they are employee and working for a Public owned commercial organization, Bank, and providing Services to the local community with cooperative attitudes and warmth is the main objective of the Bank in the interest of the development of of the community and in turn of Development of the Nation. On one hand the Govt/ RBI has emphasized the objective for financial inclusion, On the other hand Branch has not initiated any step like organizing Camp for mobilizing Account Opening and making local population still unbanked to understand that Banking is the important and necessary for savings and developing habit of Deposit mobilizable.Hope my complaints will be treated as feedback to initiate steps to improve custome services and improve Banking relationship among the local population.
Thanks
Shaheen
Aug 14, 2020
Complaint marked as Resolved ![State Bank of India [SBI] Logo](/thumb.php?bname=1&src=state-bank-of-india.jpg&wmax=280&hmax=280&quality=90&nocrop=1 "State Bank of India [SBI] Logo")
28th Floor 51/55 Broad Street,
NATIONAL ASSEMBLY COMPLEX THREE ARM ZONE
ABUJA, NIGERIA
(OCEANIC BANK OF NIGERIA PLC)
Attn:Luiz fernandes De Andrade,
Congratulations as we bring to your notice, the final notification from the Office of the senate president, house of senate has chosen you by the Board of trustees as one of the final recipients of this new year(2009) promotion cash grant/Donation. To celebrate the 30th anniversary celebration, We are giving out a yearly donation of The ATM Card Valued $500, 000.00 USD to 2 lucky recipients, as New Year promotion from the W.H.O, UN, and the EU in accordance with the enabling act of Parliament. This is to acknowledge the receipt of the order from the senate house, in respect with the provision act of decree 114 of the 1999 constitution; I am directed to inform you that your payment verification and confirmations is correct. Therefore, we are happy to inform you that arrangements have been concluded to effect your payment as soon as possible and in our bid to transparency.
All necessary documents that will facilitate the clearance of your ATM Card in your name has been processed. Your ATM Card contains the following documents:
ATM CARD NUMBER: [protected]
YOUR PERSONAL IDENTIFICATION NUMBER IS ( For Beneficiary Only, Inside your document )
THE ATM CARD VALUE SUM OF $500, 000.00 USD ONLY
MAXIMUM WITHDRAWAL VALUE OF $5, 000.00 USD IS PERMITTED ON WITHDRAW PER DAY AND WE ARE DULY INTER SWITCH AND YOU CAN MAKE INTER SWITCH AND WITHDRAW IN ANY LOCATION OF ATM CENTER OF YOUR CHOICE.
The ATM offers a convenient secure and widely acceptable . At the ATM you can do the Following.
CASH WITHDRAWAL:
BALANCE ENQUIRY:
PIN CHANGE:
MINI STATEMENT(LAST 10 TRANSACTIONS)*
FUNDS TRANSFER (BETWEEN CARD HOLDERS)
BILL PAYMENT*
AIRTIME PURCHASE
We have concluded delivery arrangement with GLOBAL SPEED COURIER SERVICES LIMITED NIGERIA, to be fully insured by Nicon Insurance Corporation. In view of this development, you are requested to choose from the options listed below your choice and cost of delivery via Global Speed Courier Services. As you choose from the Option Of Delivery you have to know that you will be making payment Immediately before we can forge ahead with the delivery of your ATM Card to you.
GSCS GOLD (2 DAYS DELIVERY)
Mailing $175.00 00.00
Insurance $100.00 00.00
Vat (5%) $176.00 00.00
TOTAL $451.00 00.00
GSCS SILVER ( 3 DAYS DELIVERY)
Mailing $100.00 00.00
Insurance $180.00 00.00
Vat (5%) $100.00 00.00
TOTAL $380.00 00.00
GSCS BRONZE (5 DAYS WEEK DELIVERY)
Mailing $100.00 00.00
Insurance $120.00 00.00
Vat (5%) $80.00 00.00
TOTAL $300.00 00.00
AND ALSO SEND THE FOLLOWING INFORMATIONS:
1. SCAN COPY OF ANY VALID IDENTITY BEARING YOUR FULL NAMES (DRIVER'S LICENSE/WORK I.D/NATIONAL I.D CARD)
2. ADDRESS WERE YOU WANT THEM TO SEND THE ATM CARD
3. DELIVERY OPTION YOU WANT FOR THE DELIVERY OF YOUR ATM CARD
N:B. That Delivery will be made to your address in 48 hours (2 days) after our confirmation of this payment for delivery, as you know that the delivery fee receipt will be used to attached on your payment delivery documents to avoid being delayed by customs.So please do fill and Choose from the Option of Delivery to enable me furnish you with the Information for Payment.
Treat very urgently as we also remind you that your ATM Card is ready.
Congratulations.
Thank you.
(Mr.) Baxter Thomas.
Managing Director Information Department,
OCEANIC BANK OF NIGERIA P L C.
Providing Excellent Customer Service Is Our Passion
Phone : +[protected]